234 comments found.
I get the following messages when I try to download required plugins for the Startnext theme:
An error occurred while installing StartNext Toolkit: Download failed. A valid URL was not provided.. An error occurred while installing WPBakery Page Builder: Download failed. A valid URL was not provided..
I have a valid purchase code
Please respond ASAP
Thanks for the message! Please make sure the parent theme is activated when installing plugins and importing demo data.
Please feel free to let us know if any other questions by sending an email to hello@envytheme.com.
Regards,
EnvyTheme support team
hello, I have been trying to install the theme in wordpress. On the page where I’m importing demo data, it does not complete the import. I’m getting this error “Error: Not Found (404)”
I followed your installation video and did all the steps and tried multiple time but having the same issue. please help
Thanks for the message! For the 404 or 503 errors, checking the website/server error logs could be helpful to find out the real reason behind this.
Generally, the data import process works smoothly if the PHP settings i.e. script execution time, max upload size, etc. are quite enough to handle the data upload/import. Sometimes, directory permission issue also can prevent the import process. But all of these errors should be found from the website error logs and then sorted out for the import process done.
Regards,
EnvyTheme
hello i am getting notice that my theme have outdated WooCommerce copies here is screenshot http://prntscr.com/pwro2t
please let me know
thank you
Thanks for the message! Please don’t worry, we will update the theme soon.
Regards,
EnvyTheme
Quotations which are not in documentation or maybe i missed that
1. i am getting 503 error even i have updated php setting as per your instruction in documentations
2. how can i choose which demo i have to import i mean you have multiple design and for demo import there is just 1 button there is no option to choose layout
thanks
Thanks! The StartNext theme has been updated where WooCommerce code updated based on the latest WooCommerce update also, WP bakery plugin updated with v6.0.5.
About the 503 error, this is related to your hosting server. Added a link below which might help you-
https://www.lifewire.com/503-service-unavailable-explained-2622940For the demo import and setting up the theme for the website, please follow the theme online documentation also the installation video.
For any other queries, please feel free to send us email to hello@envytheme.com.
Regards,
EnvyTheme support team
thank you for update and quick response i was trying to ask how can i import a specific demo like we have 4 design and i want to import design number 3 how i will do that ?
Apologies! This option not available into the zip folder. Please import the demo by following our documentation and then remove/delete others.
Regards, EnvyTheme team
Following? Where is link bro?
Following? Where is link bro?
Following? Where is link bro?
Following? Where is link bro?
Following? Where is link bro?
Following? Where is link bro?
Here is the doc link: https://www.docs.envytheme.com/docs/startnext-theme-documentation-v-2/
Regards
I am sorry for my multiple post it was my phone error You can remove duplicate post
I am unable to understand where is mentioned how to select demo version and import it
Thanks
Thanks! You don’t need to be worried, please! The online document will guide you to achieve your requirements.
Regards
I have check twice but unable to understand can you give me screenshots where is this option in online documentation?
Thanks! You can find from the installation video also from the text. We recommend checking the video from the online doc.
Regards
look at this screenshot http://prntscr.com/pxtn6t i have watched complete video but there is no mentions that how to choose different demos
maybe you are not understanding
you have 4 demos how can i select demo to import like agency or something else whatever i like
2. is there anyway to import demo manually instead of this button because i am getting 503/500 error and my hosting provider said its consuming too much resources so you have to contact theme developer and ask them to import demo manually
Thanks
Thanks! We recommend you reading the “Step 2: You Homepage Displays section where you can select the preferred demo based on your need.
https://www.docs.envytheme.com/docs/startnext-theme-documentation-v-2/build-your-site/wordpress-configuration/About the 5.x.x errors, these are totally related to the server side of the website and to import as expected it should allow posting a bit large size data.
As the import process is managed by using a plugin called One Click Demo Import from WordPress so, looking at the plugin page/forum could be helpful.
Please feel free to let us know if any questions by sending an email to hello@envytheme.com.
Regards, EnvyTheme support team
hello i have discuss with my hosting provider and they said they have even double my resources but still i am unable to get demo into my website please fix it as quick as possible i am asking from last many days if not possible so please refund so that i can buy something else
thank you
Thanks for the message! In our last reply, we described the details also recommended to look into the plugin page for the 5.x.x server related errors.
As you are facing issue from the hosting configuration so, we unable to help with that. The one click demo data import process works smoothly as how you saw on the installation video. If there is any issue with the demo data files then the installation process must failed for us also for other buyers. Also, that should also failed during the theme review process by the theme review team.
We can suggest you to do the setup on your local environment and then export the site and then import in your live site through migration plugin.
Please feel free to send us your any queries through email. As the comments thread expanding so we suggest using email for broader and quick communication.
Regards,
EnvyTheme support
Hi,
We have bought StartNext theme from themeforest and we used the single click demo. But it showed many of the things as failed. Also the menu is not loading properly.
Thanks for the message! Could you please share the purchase code by sending an email to hello@envytheme.com?
Regards,
EnvyTheme support team
Also, in the email please add screenshots of the issue with the site URL then we can review better.
We recommend reading the theme online doc for the theme setup for website.
Regards,
EnvyTheme
Hi,
I am unable to import data, i have reported this issue on a number of occassons but i have been unable to get support. My site is securityvisit.com and i am happy to give you access to resolve the issue please. I have installed wordpress from fresh installs and then uploaded your theme which works to a degree but not all the data is imported. Thanks id really appreciate getting this resolved. As this is what i wanted https://themes.envytheme.com/startp/https://themes.envytheme.com/startp/
thanks
Colin
Sorry to hear that! But we are not sure why you are saying that you have been unable to get support where we have been trying to assist in all possible ways since you purchased the theme! In other comment threads, we got that you were getting errors while importing demo data and then we asked you to have a look in the error logs and take steps based on that. As you were getting 404 and 503 errors so, basically there might be something happening from the website hosting setup and we replied as best as possible!
Also, we are not sure that you already read the theme online doc! By following that the theme setup should be smooth and quickly without any issues.
Moreover, we replied to one of your emails where requested to share the site dashboard access if you would like us to have a look but the access details we never received!
Please read the theme doc step by step for the site setup. Also, for any issues such as 404 or 503, please check the error details for the solution.
Doc link: https://www.docs.envytheme.com/docs/startnext-theme-documentation-v-2/
Regards,
EnvyTheme support
Thanks for the message! To customize the slug you have to coding knowledge. You will find the code into plugins/startnext-toolkit/startnext-toolkit.php
Please edit the code based on your query.
Please feel free to let us know if any other questions by sending an email to hello@envytheme.com.
Regards,
EnvyTheme support team
Hi, How can I slow down user feedback carousel?
Thanks for the message! please check attached screenshot for slowing down the feedback slider https://prnt.sc/pijh9o
Please feel free to let us know if any other questions by sending an email to hello@envytheme.com.
Regards,
EnvyTheme support
thx but this is not working
Please email us with screenshot of the issue.
Regards,
EnvyTheme
i cant see menu and logo of website in mobile and tablets
Please email us site url also screenshots of the issue. Your site should work same as the demo site if all steps followed as expected.
Regards,
EnvyTheme
Hi,
I am getting a 404 when i go to import the data, can you assist? thanks Colin
Thanks for the message! We are quite not sure about the 404 error with the one click import process! The demo data import should work smoothly!
Could you please send us email to hello@envytheme.com with the site url so we can have a look into this and share our feedback?
Regards,
EnvyTheme support
Hi, this is not working in automatic mode or manuallly. I have ensured my plugins are up to date, my wordpress is up to date so i am not sure what is going wrong? I get a 404 error on the automatic attempt. When i do it manually i get a “Error: Service Unavailable (503)” error the site is securityvisit.com thanks
Thanks for the message! For the 404 or 503 errors, checking the website/server error logs could be helpful to find out the real reason behind this.
Generally, the data import process works smoothly if the PHP settings i.e. script execution time, max upload size, etc. are quite enough to handle the data upload/import. Sometimes, directory permission issue also can prevent the import process. But all of these errors should be found from the website error logs and then sorted out for the import process done.
Regards,
EnvyTheme
Hi thanks for that detailed response but i still have no solution as this worked before on this site. I am not doing anything weird, its a standard wordpress site and i am just having no luck. There are no special permissions so what do you recommend besides looking through logs as i have already installed wordpress fresh and your plugin and still nothing so i am getting frustrated as this is going on months now ?? Thanks
Ok i got further by deleting and reinstalling the plugin again. Then it said import was successful but its not the way it should be. Check out securityvisit.com and you will see. There is no cool background just text and some images but not correct?
When i go into the one click import i do have a warning banner that says Before you begin, make sure all the required plugins are activated. but all my plugins are updated? ok weird thing is happening, i am repeatedly being asked to update windows with this message If you need to re-install version 5.2.4, you can do so here. But i have upgraded it a few times and it keeps repeating, any ideas?
Reinstalling wordpress again
Thanks for the message! The messages you have been seeing are from the WordPress and if already all required plugins installation and activation done then you don’t need to worry about these notices. Please try to find out the error details from the website error logs so the import works as expected.
EnvyTheme
All plugins are install activated and updated and i still cant get this to work properly?
I was told i was getting https://prnt.sc/ptzf6v but when i activate your theme i get this https://prnt.sc/ptzf6v securityvisit.com can you please help me sort this out. When i go to import i just get a 404 error ?
Thanks! Please read the theme doc to have the theme setup and running. But before reinstalling the theme the existing site data might need to be reset. There are lots of reset plugin available like https://wordpress.org/plugins/wp-reset/. For any errors, please check the website error logs so that they can be identified and solved.
Regards,
EnvyTheme support
hello there
how can i use Owl Carousel as u use on this demo : https://themes.envytheme.com/startp/home-6/
i can’t find any option to add it and i need this slider !
can u help with it ?
thanks in advance 
Thanks for the message! Please follow the screenshot to use Owl Carousel https://prnt.sc/pb2pzw
Please make sure you read the theme online documentation for the installation and other essential configuration.
Please feel free to let us know if any other questions by sending an email to hello@envytheme.com.
Regards,
EnvyTheme support team
hello sir how can i install hero slider ! please check this screenshot : https://prnt.sc/pbibs4 there on item with this name “hero slider” ! i install all plugins also all demo data but i can’t find hero banner slider !
Thanks for the message! please check attached screenshot for your expected slider https://prnt.sc/pbjv3e
Please feel free to let us know if any other questions by sending an email to hello@envytheme.com.
Regards,
EnvyTheme support team
I have purchase the Startnext theme. But I am not able to install it in local wordpress. Error displaying as “warning post content length 17375357 bytes exceeds the limit of8388608 byte in unknown on line 0. The link you fallowed is experiod. please try again..”
kindly resolve the issue asap.
Thanks for the message! It seems your local dev environment PHP settings needs adjustment so it allows max size content send through post request. Please make sure you read the theme online documentation for the installation and other essential configuration.
Please feel free to let us know if any other questions by sending an email to hello@envytheme.com.
Regards,
EnvyTheme support team
Hello, I have installed php version 7.3.10 but now also facing same issue with theme installation. Error screenshot attached with the mail. Kindly resolve the issue.
Thanks Sukanya
Hello,
With continuation of my issue posted on your website. I have installed php version 7.3.10 but now also facing same issue with theme installation. I sent mail also with screen shot issue. Kindly resolve the issue.
Thanks Sukanya
Thanks for the message! The issue is not related to the theme but your local PHP settings. Please read the error/warning carefully and then cross check with the theme requirements.
It seem that you misunderstood our first reply where we pointed out to the PHP settings changes. The issues you are facing due to the post_max_size in php.ini also few other variables.
Please check the link https://www.google.com/search?q=post+content-length+of+..+bytes+exceds+the+limit+php&oq=post+content-length+of+..+bytes+exceds+the+limit+php&aqs=chrome..69i57.31230j0j1&sourceid=chrome&ie=UTF-8
Also, check the theme doc page carefully- https://www.docs.envytheme.com/docs/startnext-theme-documentation-v-2/getting-started/theme-requirements/If you face any issue with the theme feature then feel free to let us know through email. We strongly recommend you to read the theme doc carefully so, the whole process will be much easier.
Regards,
EnvyTheme support
Hi again,
I also forgot to ask. Woocommerce is stating this at the top of the admin panel “Your theme (StartNext Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.”
Will this be updated or does it affect functioning?
Thank you.
Thanks for the message! The message generally disappear after updating the WooCommerce plugin from the plugins page from the dashboard. Please make sure you read the theme doc to have your site up and running.
Kind regards,
EnvyTheme support
Hi,
Sorry but these were very straightforward questions and I don’t need to read the setup documentation. Let me perhaps ask the two questions this way:
1) Does your template support PHP a) 7.0 b) 7.1 c) 7.2? (nowhere do you state this by the way)
2) Woocommerce is up to date and this is the problem. Your templates are compatiple with version 3.5.0 and according to Woocommerce incompatible with 3.7.0. Do you intend to update these templates?
a) Yes b) No
I just purchased this template and need to know this simple information otherwise I will simply return and purchase another.
Thank you.
Thanks for the message! Adding the replies for both queries-
1. Yes, the theme does support PHP v7.x. In the theme documentation, there is a page available with the PHP version info.
2. The theme is working with both 3.5 and 3.7 version of the WooCommerce. We will release a new update of the theme with the customized WooCommerce files soon.
Please feel free to send us an email to hello@envytheme.com if you have any other queries.
Regards,
EnvyTheme support
Hi,
I just purchased your theme and was wondering which PHP version is officially supported or has been tested to work with your theme?
Thank you.
Thanks for the message! Please find the online doc link below to have the theme setup and running for your website.
https://www.docs.envytheme.com/docs/startnext-theme-documentation-v-2/Feel free to let us know if any other questions by sending email to hello@envytheme.com.
Regards,
EnvyTheme support
Hello,
I have just installed the theme section and I would like Home 5 options but I have few questions:
1) How can I modify the current graphics if, for example, I want to substitute this blue server with a design made by me? 2) How can I eliminate this list of brands like Amazon, Slack etc? 3) How can I eliminate the section about Featured Services? 4) Where can I edit the section with the title “Connect and Manage your IoT at Scale” 5) Where I can eliminate the section with the title “We Always Try To Understand Users Expectation” 6) How can I eliminate the section with the Team? 7) Where can I edit the section with the title “Our Core Approach”?
Thanks a lot, Fabio
Thanks for the message! Could you please read the theme documentation from the below link?
https://www.docs.envytheme.com/docs/startnext-theme-documentation-v-2/Please send us email to hello@envytheme.com for any further queries.
Regards,
EnvyTheme support team
Interesting to buy your theme. How easy to load the demo?
Thanks for the interest! Yes, it’s very easy to load the demo you can do that within one click.
Please let us know if any other questions.
Regards,
EnvyTheme support team
How can i show features with different category? In features page “Features Shortcode” show mixed features.. Is this a bug?
Still waiting. I think Features taxonomy is broken. Features shortcode not working. Does not display child elements of category properly.
Apologies for the delayed reply! We have tested the theme and all are working as expected. If the issue still not resolved then could you please share screenshots how you were trying to achieve? So, then we can assist with suitable steps. The theme documentation also could be helpful. Our support email is hello@envytheme.com.
Regards,
EnvyTheme support team
Hello.
Ever since the upgrade to the latest version of WPBakery (on an RTL installation), some code output is printed on the homepage. Please have a look at these 2 screenshots:
1- Front-end of website: https://ibb.co/RvTTTVf
2- Page source where that string is output: https://ibb.co/Ks1f32J
Thanks in advance.
Thanks for the message and help! We have replaced the latest plugin with most stable version of the WPBakery plugin and this is now available for download on ThemeForest! Once the latest version of the plugin will appear stable from the community feedback then we will add in the theme.
Regards,
EnvyTheme support team
Hello ,services & Features doesn’t support rtl, can u help me?
Thanks! We are going to release a new update today.
Regards,
EnvyTheme support
Thank you so much
Thank you!
Dear Sir/ Madam,
i am not able to import Demo data in the website. http://es.esdesire.info Username: admin Password: GL0ySPKGA%My Purchase Code is: d16fdfdf-d43c-41ed-be39-6c022fa1cdc2 – 2 Aug 2019
Thanks for the message! Please send us email to hello@envytheme.com with the details. Also, you might consider removing the last message as that contains access info.
Regards,
EnvyTheme support
i have purchased a theme on 27th july 2019 and now WP Bakery Plugin asking to update, when i am trying to update, it is asking for login details for WP Bakery. it must be updated when i am clicking on update. Could you please help me?
Thanks for the message! You don’t need to update the plugin from your website as we will add the latest version on the next update of the theme. But if you want by yourself then you have to buy the plugin and then do the update from the website dashboard.
Also, we always take some time to add the latest updated plugins on the theme due to post release bugs of the plugins. It’s better to wait few days even week until all issues fixed of the latest plugin updates. Regards,
EnvyTheme support
