83 comments found.
Hi there,
How can I diasble the appointment form and system that comes with the theme? It shows up as a widget on the doctor profile pages and I would like to remove it.
Thanks
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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How can I change “Doctors” on the form? I want to use the word “Instructor” instead
Hello,
Thanks for writing in.
Theme labels can be changed or translated to your language with poedit software which is native WordPress way – the following guide may be helpful http://code.tutsplus.com/tutorials/translating-your-theme--wp-25014 (read from point 3) or any other plugin for translation such as Loco translate plugin https://wordpress.org/plugins/loco-translate/ and here is beginners guide https://localise.biz/wordpress/plugin/beginners
If you are referring to this slug within the URL > http://postimg.cc/BXzdxKPN unfortunately, there is no predefined option for changing that.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://helpcenter.qodeinteractive.com
Support
Mikado Portfolio part of
Qode Interactive
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Hi, How i can add filter section in team member page as in my website there are more than 40 team member with different departments and its very confusing to find particular member from the page please help me
Hi,
Unfortunately, in doctors list element, doesn’t exist option for filter and if you want to add the filter it would require some code modification of theme files.
In element settings you can list doctors by department: https://www.screencast.com/t/TYzjNCFnu58qOn that way you can organize list better by adding few doctor list element with different departments.
Support
Mikado Portfolio part of
Qode Interactive
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Do you give the license for WPBakery Page Builder?
Hi,
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
You can read more about this here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I make the logo appear in the center in the web version?
Hello,
There is no particular option for that, but you can try to achieve it with some additional CSS. If you need further assistance with this, please submit a ticket on our support forum https://mikado.ticksy.com/ and one of our support agents will try to help you.
Best, Mikado
Hello, please, I’m have a problem. Cant acces Widgets and Customize menus in WP-Admin. We get 404-Error when acces this options. I tryed the Mikado Support but with no sucess with the solution proposed (change the permanlink). We need help asap as posible.
Hello,
You can try to switch to the default theme to see if this is happening. We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
Kind regards, Mikado
Hello , can you please tell us how to have the same header for woocommerce product categories ?
Hello,
You can achieve that if you set on your WooCommerce default shop page the header type that you desire. If you need any help with this and you have issues to set it, please submit the ticket on https://mikado.ticksy.com/ and our support agent will help you with that. Also, make sure that you provide detailed description of your issue, URL and WordPress admin access.
Kind regards, Mikado
thank you figgured it out
You’re welcome. Regards, Mikado
very good theme by the way, keep up the good work
Thank you very much for the kind words. We are glad that you like it.
Best, Mikado
Hi and nice to meet you. 1) Does your booking system integrate with mailchimp automatically? I want that people booking an appointment, can leave the mail and be automatically insert inside a different MailChimp list based on the medical service they are choosing. Is this possible? 2) Does your booking system send people in a thank you page? For tracking advertising conversion. 3) Does your booking system give the possibility to have a online list of Leads? And is it possible to export a csv file?
Hi,
Thanks for writing in and showing interest in HouseMed.
1. It’s not integrated automatically. For the booking system we use bundled plugin called Timetable Responsive Schedule For WordPress. And if you want to want to integrate this, you will have to do it manually, since the Mailchimp is 3rd party plugin and we didn’t provide that plugin with our themes. But of course you can install Mailchimp and use all of the functionalities that plugin provides beside the booking system. 2. When you book some appointment your client will get confirmation mail about the booking. There is option for this, you can set your own template of the conformation mail if you like. 3. There is option to export bookings. It will export a csv file.
Regards, Mikado
Hi, I have some question for you before buying your theme. - Is it possible to add a custom menu in a page (in sidebar or behind the header slide)? - Is it possible to customize colors of each menu label?
Thanks Marco
Another question:) Is available a top menu?
Hello,
Thanks for showing interest in HouseMed.
You can create custom widget area where you can add navigation menu and then set that custom widget area on some page in the sidebar or to add widgetised sidebar element on a page and then to choose custom widget area with your menu.
There is option to set the color for the menu items, but unfortunately, there is no option to set each one to be different. This can be achieved with some additional CSS, and our support can help you with this if you decide to use our theme.
You can enable top bar and set the navigation menu there, or any other widget suitable for this position.
Best regards, Mikado
Hi, Can we use your theme with wordpress 5 ? Thanks for your answer and best regards Citronnelle_1
Hello,
Yes, of course, all our items are compatible with the latest WP release, there’s nothing to worry about.
Mikado
Hello, I activated the fixed header, but when the site is accessed on the MAC platform it is misconfigured. Appearing duplicate. How do I resolve the issue? Referral link: https://drive.google.com/file/d/1ejaZ_937eaqK4I6mk6oceJr_VKjw9h16/view?usp=sharing
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
Hi if i buy this theme can you pls help me with demo install ? I had troubles before with other theme getting demo. thanks
Hi,
Thank you for writing in. Yes, our support team is on your service at https://mikado.ticksy.com and will gladly assist you to setup your site within our theme.
Best, Mikado
I’m getting an error running PHP 7.2:
Warning : sizeof(): Parameter must be an array or an object that implements Countable in /plugins/housemed-core/shortcodes/horizontal-timeline/horizontal-timeline.php on line126
Please fix.
Hello,
Thank you for writing in! We located your ticket on our support forum and our agent is working on it so you could check reply on ticksy soon.
Best, Mikado
Is your theme compatible with WordPress 5.x.x?
Hello,
All our themes are compatible with the latest WP version. For further explanation, you can find helpful reading here https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Mikado
Can I change doctors to coaches?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
Many bugs after active theme and import https://prnt.sc/ly7j07 . I think everyone don’t buy this theme like me. I lost money for shit theme
i warning everyone do not buy this themeplate. Because you should lost extra money 25$ for Slider Revolution. This theme use many third party which you need pay extra fee
Hello there,
We are really sorry to hear about this bad impression you’ve got. Please, note that plugins that came bundled within our theme are free and shouldn’t be activated or separately purchased, and more about it could be found from here https://mikado.ticksy.com/article/10807 To import some slider revolution on your installation, just follow instructions from here https://mikado.ticksy.com/article/10420 If there is any other doubt, feel free to open a ticket at https://mikado.ticksy.com/ Just include your wp-admin access and our agent will assist you to setup your site within our theme.Best, Mikado
Header widget logo area not showing in 15 inch screen 
Hi,
Please, open a ticket at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly investigate and help you there with this part.
Mikado
Hi, I submitted a support ticket 3 days ago (via the Support Forum) and haven’t heard from anyone. The video pop up module isn’t working on a client’s site (https://www.manhattanfamilypractice.com). Any help figuring this out would be great. Thanks.
Hello,
We informed our agent who is working on your ticket and will answer asap.
Best, Mikado
Hello,
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance. Please, open a ticket at https://mikado.ticksy.com and include your site URL so our support agent could test your site on GTMetrix and provide you with tips.
Best, Mikado
Question… Is there a recommended open source backend system?
Hello,
Thank you for writing in and taking interest in our Housemed theme. It is WordPress theme and it is created for WordPress.org software that is open source. If there is any other doubt, we are here.
Best, Mikado