78 comments found.
you have created the new page really beautiful, captivating and formidable, unfortunately then you have linked it to all the pages already existing with the main theme. If you create the other pages like the new page 4 and maybe some other side, I’m sure the theme will be bought in bulk.
Hi there! We can’t do that because the inner pages have the global theme styling.
Hi, how are you? About a year ago I bought this template and we installed it on my server and the website was operational. Now we have migrated to another server and we had problems with Elementor, and finding no solution we had no choice but to delete everything and start redoing. However, the purchase code for verification is no longer accepted by the Theme Options, as I get a message saying that this code has already been used.
My query is what can I do to activate the template since we have already bought it, the domain is the same, what has changed is the server.
Hello! The support is provided via a ticket system only.
Hi , do you have this wordpress template in HTML ?
Hello! There is no HTML version
Hi. I installed my template and activated it but for technical reasons on my server I had to delete the installation of wordpress. Now that I install Wordpress again and install the template, I can’t activate it to be able to edit my content. The message I receive is:
This purchase code has already been activated before.
If you’ve made a WP database reset or moved to another domain, please do the following: - Log into your GT3 Account at gt3accounts.com - Detach your purchase code - Activate it again in your website dashboard Having some questions or concerns? Please Contact Us.
It also does not allow creating an account at gt3accounts.com
Hello! Please submit all your requests via a support ticket system
Hello, how to edit the graphics (GT3 Chart)?? This theme is incredible, congratulations.
Hi there! It can be edited via Elementor
Is it possible to set multiple styles for menus? I need one for the home page, another on that appears when the user scrolls down and on the content pages there has to be another style.
The description says the theme is elementor compatible, but are the demos built with elementor? I tried many themes that are compatible with elementor but still doesn’t work 100% perfect with elementor.
Also will I get my money back if iam not happy with the theme the first 3 days or something like that? I have to check the theme out a bit cause I have several conditions for a new theme that I have to check out.
Best regards and stay safe
Hello! Yes our theme is built with Elementor. As for the header, we use our header builder which allows to create different header presets for pages.
thanks! is it just possible to buy the theme at themeforest? Or do you have an own site where I can buy it?
You can purchase it only on Themeforest
okay! Last question. Are elementor templates (blocks) included? Or just the demo content.
The theme comes with the demo content
Hello, well done for your job. I work with your site and I would like to know how to integrate a button in a tab. I can only add a boutin outside and not inside. How to do. Thank you for your help !!
Hello! Thanks for the purchase. Please submit a support ticket and our team will assist you.
The team pages are not updating. I have added my OWN bios to replace what was in the demo – the demo content is overwriting. How do I resolve this?
Hello! The support is provided via a support ticket system. Please submit you request and our support team will assist you
I did – I just have not heard back yet.
Ok, all the support inquires are answered in the order they were submitted. Please wait for the response from our team
is it support RTL?
Hi there! Yes, it does.
Meu formulário não está mais funcionando. Está com erro: “An error occurred while trying to send your message. Try again later.” Como resolvo isto??
Hello! Please submit a support ticket in English and our team will assist you.
Hi there! There was a temporary issue and it has been resolved. Please check it.
Hi, how can I get an older version of the theme?
Hello! You have to submit a support request.
I cannot edit the HOMEPAGE of your theme. This is the error message I get: (Server error 413 request entity too large)
I have changed the WordPress default settings to increase memory. I have tried different “servers” to work from to see if that is the issue – nothing.
I have submitted a ticket to the help desk too.
Hello! If you submitted a support ticket, our team will get back to you asap.
Great – that could mean no reply until the weekend is out – and I will have lost the entire weekend to get work done.
Your ticket has been answered.
THANK YOU! It worked. Appreciate it!!!!
Glad to hear it
Hello ! I have an issue with the display of team members description on mobile version. It’s diseappearing on hover, the text is no longer visible.
Hi there! Please submit a support ticket and our team will check it.
Hi there, Yesterday I created ticket for some help in your zohar theme. Kindly have a look and reply ASAP. Thanks.
Hi there! What is your ticket ID?
I don’t received email for ticket id. I posted without login maybe I couldn’t get any email or something.
Can you share an email you used for the ticket submission? We will check it. You can use a contact form available on our TF profile page.
No worries I checked from your support system you marked it as resolved. So please check again I replied over there and resolve it as soon as possible. Thanks.
So, what is the ticket ID?
Don’t you have access of your system? Why you guys are asking again n again for ID? you can login into your system and reply to open tickets.
Really it is wast of time…
These are my open tickets. ID# 28554 ID# 28586 ID# 28576
We ask this info because there are a lot of tickets in our system and it’s hard to find without having their IDs. Please note that all the requests are answered in the order they were submitted. Your request had been forwarded to our support team.
Hi there! Please check it now.
Hey, how do I change the logo on the top menu for pages other than the home page? I’ve gotten the home page to change with the theme editor, but can’t seem to get any of the others to change.
Nevermind, I fixed it! I actually read the documentation this time.
Hello! Glad to hear it.
Is that possible to keep the menu showing when you scroll down the pages? Like a fixed menu. Thanks
Hi there! Yes, you can do that 
Hi , I just installed the GT3 Themes Core plugin. When I click onto “Click to Add new to start” or the Add new button itself, I get the following error message: /home/**/public_html/*/wp-content/plugins/gt3-themes-core/core/meta-box/inc/fields/text.php dosyasının 5 satırında E_ERROR tipinde bir hata oluştu. Hata iletisi: Class ‘RWMB_Input_Field’ not found
I deaktivated all plugins, problem reamains.
Thanks a lot for all your efforts!
Hi there! Please submit your site credentials via this form and we will check it https://gt3.zendesk.com/hc/en-us/requests/new
I send the form to you Please let me know if you need any other access. I can make changes to apply to my existing server top-level accesses.
Yes, we got it and our devs are checking it. We will keep you posted.
403 error when I say I edit footer from components
Hi there! Please submit your site credentials and our support team will check it. 403 is a servers side error. https://gt3.zendesk.com/hc/en-us/requests/new
