139 comments found.
Hello. The theme has some problems with new Wordpress release so could you please fix it by releasing new update for the theme, and please clarify the new future versions by adding numbers to each of theme and mention to it in theme details page,,, The error I am getting are as flowing:
Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/uf1d6r3i5q1i/public_html/6dtec.com/wp-content/themes/bears/framework/inc/lessc.inc.php on line 751
Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/uf1d6r3i5q1i/public_html/6dtec.com/wp-content/themes/bears/framework/inc/lessc.inc.php on line 1864
Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/uf1d6r3i5q1i/public_html/6dtec.com/wp-content/themes/bears/framework/inc/lessc.inc.php on line 2525
Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/uf1d6r3i5q1i/public_html/6dtec.com/wp-content/themes/bears/framework/inc/lessc.inc.php on line 2579
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
My support has been expire, but it suppose you are providing support for your theme forever, and this problem happened because of WP update so you should fix it for all your customers!!
Hi, We have solved the problem for you. Please check. Thank you!
Thank you!
Our website is shown as broken links in firefox and chorme. It is working as normal in Microsoft Edge. Site link is as below, please help us solve the issue.
https://braincube.co.in/Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Hi, our support is already expired. We have installed the old backup and we can still see the same error.
Waiting for a response from your side.. pls support
Hi, how are you? Im using your theme Bear and notice there’s an update available for WPBakery Page Builder. It is the 6.2 update.
How can I update that plugin that came with your theme?
I need to use the most recent version please. Thanks.
Hi, could you open a ticket https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
I Bought the theme over a year ago, now i am willing to add “Shop” in my website , however i face alot of problems like (the cart page wont load) etc, The theme is running on version 1.2 and is not updated to the latest version. And there is no update available in my WordPress dashboard. I WAS promised future updates at the time of purchase. The theme keeps on asking for the product activation code which i enter but still it keeps on asking the same. It also says :- our theme (Bears) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
I assume that all these problems are due me not receiving updates that were promised in the license. Please look into this ASAP
Hi, could you open a ticket https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Your website says that the support has expired, i want support related to the LIFETIME UPDATES that were promised and not given, furthermore there are compatibility issues in the theme, please look into this ASAP
Please contact us via mail: sp.bearsthemes@gmail.com Thank you!
Hello,
I am getting the following error when I am trying to activate the theme on the client server.
Something went wrong on get purchase information: cURL error 28: Connection timed out after 10001 milliseconds
Could you please tell me what the issue is?
Hi, could you open a ticket https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
I am past the support period, hence it does not allow me to raise a support ticket. I do not need any support regarding the theme, except to be able to activate it.
HI, so could you email to us: sp.bearsthemes@gmail.com We will check and get back to you asap!
My theme looks bad on mobile. Looks great on desktop.
When I look at the demo the theme is working fine when I imported the theme looks good on the desktop, not on mobile.
Can you advise if there is a setting to make the site mobile-friendly…
Hi, could you open a ticket https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Fantastic support from bearssilver. Thank you.
I am not able to go to the cart page and shop page. Shop page kept on loading and Cart page is not even opening.
http://3.91.96.242/this is the ip address where I am trying to install.
Hi, could you open a ticket https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Hi.. I’d like to ELIMINATE the word SERVICES on the url’s of the “services” on my website…
For example: https://www.gruppodelbarba.com/services/finanza-agevolata/
From this url i’d like to eliminate “services”.. I can’t find how or where to do this.. Is this possible? Can you help me?
It’s imposible to me because economic problems to renew suppert.. Please help me!
Thanks and regards!
Hi, could you open a ticket https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Hi.. yes.. I’d like, but my support is expired…
Hi I am trying to install the theme but the parent theme is not installing properly. It says unable to copy the assets/images/headers/header_v6.jpeg. Please let me know what’s wrong.
Thank you
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Purchase code is not accepting
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
I have raised a ticket regarding this. Ticked id is 2349610
Please look into this on priority basis.
we are facing one more issue. When we are trying to install any template then it’s display error like Invalid byte position (current: 0, received: 0)
Please look into this. Ticked id is 2349610
I need some help in theme installation
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
These top images on the campaign pages have bad cropping. How do we control/edit them in the options or css so we have more usable image space and not get stuck with wierd parts of the picture? https://www.new.crossroadsjerusalem.org/campaigns/ashkenazy-family/
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you!
Good afternoon,
My web developer is no longer with me and I need to make updates to my webpage. How do I make updates? And if I was interested in customization, how do I request a quote?
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap!
I need to remove the Logistics section from my page. I would like to my client list to scroll on the page. Also, the subscribe newsletter feature does not work.
Hi, In this case. could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you!
Hi,
I have two licenses of the bears theme. My website fresharoma.com.au has one of them, out of a sudden I have a message on the dashboard stating that I need to add the license. I re-downloaded and copy the license, however, it states is being used already. I have not used it elsewhere, can you please assist? Ricardo
Hi Ricardo, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap !
hi, Can you tell me how can i upload this theme and select one theme out of 12?
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap ! Thanks!
Hello,
My purchase code is 76ca3dc3-ddd9-4444-8f78-c85767d937c1
I had hosted your theme on a temporary domain for the client on sharavathy.dataworx.info
The project has dragged on for much too long, and they client has now asked me to host it on another temporary location of theirs to complete the job.
The purchase code is tied to the temporary location of sharavathy.dataworx.info Could it please be released as the domain dataworx.info itself does not exist anymore. I would like to use the license on a new location that the client provides
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap ! Thanks!
My support period is unfortunately finished. I dont need anything else but to be able to activate the theme only on one domain.
Hi, Please contact us via mail: sp.bearsthemes@gmail.com. And send your website information via mail. We will check and solve the problem for you. Thank you!
Hello, Why I can use to demo in two version???
There are about 12 demo versions, but why It support for only one domain???
Hi, Sorry about confusing there. But it is mean you will have option use one of 12 demo version for 1 domain website. This is rules of themeforest.net. So hope you can understand it.
Why I can’t use the theme in two sites?
And if I can’t use, then i have already cleared the data from one domain. But still showing the following message – I need to use this site in impact365bd.com. This product is in use on another domain: globalpharmabd.com Are you using this theme for a new site? Please purchase a new license.. So much trouble facing..
Yes, just only 1 domain should use. If you not use theme for old domain, please make sure delete it on old domain website. Then open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team can help you switch your purchased code from old domain to new one. Thank you!
Hi, I am getting an error that support has expired and you can no longer provide support.This is very unreliable, as I own the theme license and you must activate theme back on my domain.
I have already sent an email to this address “bearsthemes@gmail.com” but no feedback from you
I do not understand I have already imported demo data but now I can not change my pages with the visual editor
Could you try send to us email via sp.bearsthemes@gmail.com we will check and get back to you asap. Thanks!
Hi, I have planned to install the WPML plug-in for the multilingual version of my site. The BEARS theme I installed is not in the list of WPML compatible themes. Can you tell me if there are problems with this plug-in? Do you think I can install WPML or do you think another plug-in is better for dual language management? Thanks. Francesca
Hi, could you open a ticket https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Why can’t use the theme in different types of hosting. In one hosting can’t import demo data, then want to check in cloud hosting but issue is This product is in use on another domain: impact365bd.com Are you using this theme for a new site? Please purchase a new license.. Want to test in impact.menzklub.com. Ticket already submitted, there is not response, theme is not working properly, very poor support, the theme is so so heavy weight.
supported?? there is no response but already supported???
Hi, We discussed via ticket. Please check the ticket. Thank you!
