743 comments found.
Hello please reply to ticket #2199897 thanks.
@zerotre dude I have same issue like you I have explained them that it is not compatible with wpml yet no solution and my ticket is from december 
Hi please keep communicating us with the support portal.
opened a ticket on jannuary the 18th, #2274414 still no solution, i get only excuses and the plugin is not working with wpml, this is only one of the many problems i got in past, so i’m doing beta testing for redqteam, from april 2019 when i bought the theme. In english language the plugin works, in other language if i set pickup and dropoff date i get no products available. IT’s commedy time: i spent 1 week in support ticket to explain that the problem occurs when you are not logged like an admin on the website…. “it’s working here, you have to clear cache..” cit.
Hi we are yet to find a root cause of the issue that why it is not working on your site. So far we are yet to find a root cause and hence it is taking some time. Please bear with us.
Hi I have a presale questions: 1- In a your old comment on RnB plugin I read “Once the order is cancelled you will need to delete the order. Then dates will not be grayed out.” It means that I manually move to trash a cancelled order to have the right quantity available to re-book? 2- Booking dates (pickup, drop off) of an order, are shown in woocommerce backend orders or woocommerce order emails (admin, client)? Thanks
Hi 1. you will have to delete the order from the trash as well. 2.we have rnb calendar where the order duration and details are there, also the order details are shown in the woocommerce orders.
Hi, thanks for quick reply. Ok for question 2. For question number 1, I don’t understand very well: in this way the shop manager must always be on alert to avoid the risk of having a vehicle that in reality is avaible, but results not avaible. Moreover, sometimes payment problems with paypal also occur, because the customer reaches the time limit and the order automatically becomes canceled, if the same customer wants to redo the order, or if another customer tries to place an order the vehicle would be busy if the shop manager does not promptly cancel it? There is a way to avoid this problem? Because the system it is well studied and has many options and also the theme is very beautiful and I’m so interested…. Sorry for the long answer. Thanks
Hi if the order cancelled for any reason the admin has to delete the order from back end. That is the way our plugin works.
Hi, thanks for the answer. I understand, but there is a way that you know to move to trash automatic cancelled orders (a plugin, a code)? Or it’s possible to make a paid customization on your plugin to solve this problem? thanks
Hi Yes, through paid customizaiton this can be achieved.
Hi, how can I contact you privately?
Hi you can send us an email on redq.team@gmail.com
Is it possible to have more than one item available to rent/hire on the same listing so example 1 listing for a particular bike but there are 10 of the same bike at the location so item can be booked 10 times?
Hi if you have only one bike with 10 quantity then on the listing page only one bike will show and untill 10 users book it . it will be available.
Perfect 
thank you – is there any back end function to confirm the item as returned to put it back into stock?
Hi Our theme works like below. Say some one has made a booking from 30/1/20 to 31/1/20 then the product will be automatically available after this booking period.
YOUR SEARCH FORM NOT FUNCTION … WASTE MY TIME TO SETTING YOUR SEARCH FORM … AFTER CLICK SEARCH BUTTON … REDIRECT TO OTHER PAGE … BUT BLANK..
Hi our search function is functional and we have noticed that you are yet to open any support ticket regarding this issue. Can you please open a support ticket regarding this issue with relevant screenshots so that we can have a look into the issue that you are facing.
I would like to have answers at least in less then 24 hours, and answers that answer to my specific questions. I hope that I don’t have to make more comments about Redqteam support.
Hi Yesterday was our weekend. And our response time is one business day minimum. we always try to provide answer as soon as possible. Please bear with us.
Hi. Does anyone know how to change the main image of car on homepage?
Hi, I would like to know if with the turbo theme and the plugins that this have is possible to create a atv or any othe vehicule (not only cars) rent store, and I also want to create a system in laravel so my client can manage their rentals, I wold like to know if you expose an API or I wold have to sync the calendars directly by accesing th DB, tks!!
Hi,
Yes you can create any rental store that offers day or day range rental facilities. Our plugin is developed on the top of wooCommerce plugin and wooCommerce provide the api so you can integrate it to laravel.
I’m getting a console error in wordpress backend.
Uncaught ReferenceError: TURBO_ADMIN is not defined at eval (dynamicPostGenerator.js?3e53:5) at Object.<anonymous> (turbo_dynamic_post_settings.js?ver=1:644) at webpack_require (turbo_dynamic_post_settings.js?ver=1:20) at turbo_dynamic_post_settings.js?ver=1:66 at turbo_dynamic_post_settings.js?ver=1:69
Hi Can you please open a support ticket with relevant screenshots.
The calendar does not seem to be working within the admin. Debug gives me the following many JavaScript errors. I’m not doing any caching, it’s a default install.
Uncaught TypeError: y[r.substring(...)] is not a function at h (fullcalendar.min.js?ver=5.3.2:2) at i (fullcalendar.min.js?ver=5.3.2:2) at n (fullcalendar.min.js?ver=5.3.2:2) at e.constructor.formatRange (fullcalendar.min.js?ver=5.3.2:2) at e.constructor.computeTitle (fullcalendar.min.js?ver=5.3.2:2) at e.constructor.<anonymous> (fullcalendar.min.js?ver=5.3.2:2) at fullcalendar.min.js?ver=5.3.2:2 at r (fullcalendar.min.js?ver=5.3.2:2) at e.constructor.<anonymous> (fullcalendar.min.js?ver=5.3.2:2) at e.constructor.n (fullcalendar.min.js?ver=5.3.2:2) dynamicPostGenerator.js?3e53:5 Uncaught ReferenceError: TURBO_ADMIN is not defined at eval (dynamicPostGenerator.js?3e53:5) at Object.<anonymous> (turbo_dynamic_post_settings.js?ver=1:5) at webpack_require (turbo_dynamic_post_settings.js?ver=1:3) at turbo_dynamic_post_settings.js?ver=1:4 at turbo_dynamic_post_settings.js?ver=1:5
Hi can you please open a support ticket regarding this issue with relevant screenshots.
Do product options, like insurance, support “Days ranges pricing plan.”?
Hi Insurance can be fixed or percentage of the total amount of the days range pricing,
Ok, are there any available functions and hooks that can give us the booking duration of a product that is already in cart? What I want to achieve is the customer can add to cart a booking product (for example a car) and then a simple woocommerce product which price will be calculated dynamically by the duration of the booking.
Hi Unfortunately we do not have such functions available. You will have to customize to achieve such feature.
Hi , i just bought the theme on install i cant open the product page.. here was the console log says…
main-script.js:1058 Uncaught TypeError: $(...).magnificPopup is not a function at HTMLDocument.<anonymous> (main-script.js:1058) at i (jquery.js:2) at Object.fireWith [as resolveWith] (jquery.js:2) at Function.ready (jquery.js:2) at HTMLDocument.J (jquery.js:2)
Created a ticket already 2263947 … please help asap…
Hi Our support team looks at the tickets on queuing basis and soon they will respond to your ticket. Please bear with us.
Hi! Is it possible to change a reservation car? (in my website, there will be no online payments)
Hi We are not fully clear about your query. Can you please explain a bit more with some example or screenshots.
After booking a car, can the customer modify the reservation? for example: booking dates
Hi Unfortunately that is not possible.
how can i adjust logo area height/width
Hi You will have to customize the theme template for that.
where?
Hi You will have to do custom css from theme customizer.
not sure why you are drawn this out but can you give a example
Hi Can you please communicate with us via support portal so that we can assist you further.
i just submitted a ticket what is the turn around time?
i submitted a ticket 11 hours ago? when can i get some feedback?
Hi Our support team looks at the tickets on queuing basis and our response time is usually 1 business day which is mentioned on our envato profile. However we have notified our support team to look at your ticket on urgent basis. Please bear with us.
Is there support for Elementor?
Hi We have not checked but in theory it should work with elementor.,
I just want to know how to config login/register,and new user can register our webstie ,but now the function can not work,I have submit a ticket,but can not solve it ,please be hurriedly!
Here is PRIVATE TICKET #2224694
Hi For user account we have used woocommerce default.
Does this aloow for admin to reserve from the backend on behalf of the customer like if a customee calls over the phone for help in reservation?
Hi Unfortunately back end booking is not possible via our plugin.
I just bought the Turbo theme and use the scooty demo data, but i want change the homepage <ahead></ahead> some texts and buttons links find the related css file just base 64 decode, could not change the part, that ’s not make sense, just hope to provide the solution how tho change the word and links ,looking forward to your reply,hurriedly!!!Already post ticket PRIVATE TICKET #2214206 !!!
Hi Our support team looks at tickets on queuing basis and soon they will respond to your ticket. Please bear with us.
I think you have a problem in rental plugin when we pick a pickup date and drop of date to let it search for available car didn’t give us cars nothing when we delete the date cars appear immediately
Hi That should not happen. Can you please open a support ticket regarding your issue with relevant screenshot so that we can check the issue.
i have an expired support i can’t pay 43$ for a problem from your side not my side. with all respect i’ve never see a theme like yours after update there is soo much problem on it why i should pay for your problem, am thinking about changing the theme and if your them still like this i think the most of it’s user will leave it.
Hi We do not have such issue on our theme as you mentioned. Please check our demos on https://redq.io/turbowp and if you find any issue like you mentioned please let us know.
Where do I download the plugins that come with this theme?!
Hi You should be able to download it from the theme.
