Hi there,

Glad we could help!

Support Select Portfolio part of Qode Interactive

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Last question: Do you plan to release Layer Slider 6.9.4 soon ?

Hi there,

As this is a bundled plugin when the theme does get updated the latest versions of the plugins will be included as well.

Thanks.

Support Select Portfolio part of Qode Interactive

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Hi there,

I am sorry to hear this, but in order to be able to investigate this on your end, we will need your access to the website.

So please send us an mail to helpcenter@qodeinteractive.com with your purchase code and website access so we can check this on your end. Also, you should know that once testing this on our end with the latest version of the WordPress and the theme and its plugins there is no error and everything is working as intended. If you still encounter issues then I would kindly ask you to submit a request at our help center and our support team will be happy to help and investigate this on your end.

Support Select Portfolio part of Qode Interactive

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Hello, I sent an email to support yesterday. Any resolution?

Hi there,

We have located your ticket on our support forum and one of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.

Thanks.

Support Select Portfolio part of Qode Interactive

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Hello,

This may be an issue with the way you updated the theme.

Please follow this article and make sure you update the theme and plugins.

Hope this helps! If not please send an email to support@select-themes.com include your admin credentials and one of our support agents will assist you with this.

Support Select Portfolio part of Qode Interactive

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Support Select Portfolio part of Qode Interactive

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it’s a pre sale question… we don’t have a website with your theme, we need to know if this feature car be removed because the loading time between each page is too long with your animation

Hi again,

Sorry about the misunderstanding. You can disable page transitions in theme options.

If there’s anything else, feel free to ask!

Support Select Portfolio part of Qode Interactive

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Hello,

The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that. When a plugin is updated, we will include the latest version of the bundled plugin with our next theme update. So you can easily update the bundled plugin when you next update your theme.

You can read more about this here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.

Support Select Portfolio part of Qode Interactive

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Hi there,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Support Select Portfolio part of Qode Interactive

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solved using this plugin: https://wordpress.org/plugins/post-duplicator/

Hi there,

We’re glad you could manage on your own!

If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.

Support Select Portfolio part of Qode Interactive

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Hello,

Thank you for reaching us!

Please provide your site url so we can investigate on this.

Support Select Portfolio part of Qode Interactive

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Hello there,

From the link you provided I noticed that version of the Bodega theme that you are using is 1.6.1 and the latest version is 3.0.2 like shown in the theme changelog on this link https://themeforest.net/item/bodega-a-stylish-theme-for-small-businesses/10276763#item-description__update-log

Please download new theme files from your ThemeForest account and update your theme following instructions from this link https://demo.select-themes.com/bodega-documentation/#!/getting_started_updating_bodega

In order to finish update successfully please install core plugin from the Appearance > Install plugins page. This plugin is mandatory from the 3.0 version of the theme.

After theme update is finished you can also update WPBakery page builder by removing this plugin and install it again from the Appearance > Install plugins page.

Best Regards, Select

Hello,

Danish page is missing some body classes for woocommerce plugin. It looks like that pages for this language were not set. You should try contacting WPML support or try solution suggested here https://wpml.org/forums/topic/i-have-problem-with-the-multilingual-checkout-page-of-woocommerce/

Let us know how it turned out.

Regards, Select Themes

Hi there,

Thanks for the feedback, this will be fixed in the next theme update. Since this is an update issue you can contact our support at support@select-themes.com and leave wp admin access info so our agent can help.

Best Regards, Select Themes

Hello,

Thank you for taking interest in our theme!

1) Yes, our theme is fully compatible with the latest wordpress version and fulfills latest coding standards that are inducted by ThemeForest.

2) You can add video section to any page using Layer Slider – (one of the most popular slider wordpress plugins) that is bundled with our theme.

Also you can add video as row background and set transparent header so the video is located behind the header.

If you decide to use our theme and have any struggles to set video background please contact our support forum at http://select.ticksy.com and they will gladly help.

Best Regards, Select

Hello,

I just tested bodega theme in my local installation and all the content including sliders is present. Please make sure that you have installed core plugin after the update from the appearance > install plugins page. Due to the recent themeforest rules and coding standards we changed a lot of things so the installation of the core plugin is required.

Also if the issue persists please get in touch with our support at http://select.ticksy.com and provide necessary info for the wp admin access.

Best Regards, Select

Hi again,

Update is working fine on our testing installation, it could be that you are not doing it right, or maybe there is some problem which we overlooked. Please provide us with WordPress and FTP admin access so we can try to apply update on your installation and to see if there are problems, and to try to fix them. Provide details about the issue over ticketing system http://select.ticksy.com or send us an email at support@select-themes.com

Regards, Select

I understand that. But sadly it doesn’t work for me. I followed your instructions exactly:

Delete Bodega from Themes FTP New Bodega Folder Install Core Plug in Hit Save in Options

This breaks the site and changes all the fonts to Raleway.

I have emailed you and look forward to your response.

Kindly Oliver

Thanks Oliver,

We will inform support to check this on your end ASAP.

Regards, Select

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Best,
Select

Hello,

This is because you didn’t install Bodega Core plugin, which is required from version 3.0.

If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.

Select

Gottcha. Where exactly can I find documentation on upgrading via the Updates page in WordPress? Thanks.

Hi again,

Because of latest coding standards change, we have to reposition some of the theme functionality to core plugin which is now part of the theme. Please after theme update just install bodega-core plugin through Appearance > Install plugins page and after that you should have all the functionalities back.

Best Regards, Select

Hello,

If you thought of reCaptcha, this is included inside Contact Form 7 default functionality for all our themes.

Select

Issue Resolved

Glad to hear this. Thank you for the update!

Hello,

Thank you for your kind words. This error is related to low PHP version on your server. So, just contact your hosting provider to boost PHP version to be 5.6+

Best, Select

Ok, thank you. We have PHP 7.2 version.

You are welcome. If there is any issue still, please, reach our support team at https://select.ticksy.com/

Best, Select

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Best,
Select