16332 comments found.
Hello, I need a lot of help, change from oc 2.3 to 3x, I installed journal latest version I see that there are so many differences with journal 2 that I really feel frustrated and ready to remove journal. I need my site running as soon as possible, and everything I could do easy with journal 2 is now uphill. I’m pulling questions little by little … I installed the template 4 (I need this type of structure), but with the logo and menu as is the template 7.
How should I make the logo appear above the menu? How to change the style of the menu with that of template 7? Any manual or direct reference video?
Hi, unfortunately Journal 3 is a completely new theme and not compatible with Journal 2 so this can’t be a normal update. You’d have to start over in the new theme, cannot port the design from J2 to J3.
Although Journal 3 was included for free to all existing Journal 2 users valid support is required so if you need assistance please file a ticket on our support page and consult with our developers.
Best Regards.
Hello, I fully understand that I must learn from scratch, and I also understand that everything evolves and have added many excellent functions. I do not deny that it is a brilliant and excellent theme. Personally I do not agree that I should pay for support simply for wanting to know how to change the position of a menu or questions about how to do things with the new theme, my questions are based on the lack of a user support manual. I tell you again that I think the work is excellent, but taken another case is to ask Microsoft support how to close a window … I do not consider it for support but help the user. In journal 2 I needed support because I needed to make extras … and you helped me with what was necessary. But in those cases it was not for operation but technical help. Seeing from the user side, if to learn it I need to pay support … when before it was much more intuitive, it is not justifying at least for me. I will continue to study each point thoroughly and if I need technical help I will gladly pay for the support, since you have always helped me. Best regards.
Thank you for your understanding. Support policy is set by Envato, we just abide by it. From every support renewal they must take a cut as well, just like from the original sale. Since we have an exclusivity agreement with them we can’t sell the theme (or provide support) outside this marketplace.
Best Regards.
I understand perfectly, sometimes things do not depend on oneself. I ask you the last question, I am studying journal 3, while I would make my website again with journal 2. Could you give me some link to see and / or download the J2 examples. So in time I moved to Jorunal 3. Thank you for your time and everything was more than clear. Best regards.!
Sure, you can find Journal 2 here: https://www.journal-theme.com/v2
If you have other questions you can always find us here.
Best Regards.
Hello, developers. I mentioned this a year ago, but the problem has reappeared. The essence of it is that when the product does not have SEO URL “Quickview” displays it normally, and when there is SEO URL – it displays the entire site page along with the header and footer in a modal window.
Hi, that’s probably because your SEO url module removes popup=quickview parameter from url, please get in touch with the developers of your module and ask them how to leave the parameter in url and your issue will be solved after.
Best Regards.
I found two minor problems. I do n’t know if it ’s my problem or is it not reasonable?
1. The head module seems to have only the smallest height, but not an absolute degree? It seems difficult to control the height if you put pictures.
https://prnt.sc/q7g1372. Dropdown Style has BorderRadius but no border style?
https://prnt.sc/q7fzj6Hi,
1. That is a fixed height and needs to be so in order to control the sticky part.
2. The border interferes with the dropdown hover behaviour in that particular case so it’s been left out.
Best Regards.
Hi Team, Just want to know how can we get journal themes sql database for 2.2.0.0 version?
Hi, if you’re referring to Journal 3 for Opencart 2, you access the same demo admins, demo exports work for both Opencart versions.
Best Regards.
Will Journal 3 work with OC 2.2.0.0? As of now I am trying to setup Journal 2.16.8 with OC 2.2.0.0 and I need sql database export file. I exported your demo file and that didn’t work.
Can I get the sql that can work with OC 2.2.0.0 and journal 2.16.8 I am familiar with this version oc and journal. Latest version in out of mind… Please provide sql…
You can grab the latest J2 version from here.
Or just access any of the J2 demos here and export for Opencart 2. https://www.journal-theme.com/v2
From where i can change homepage pop up background in journal 3?
Thank you
Hi, you need to edit that actual popup module in Journal > Modules > Popup…in there you will edit the row options (small pencil button, seen when hovering over the row).
For more info please file a ticket on our support page and consult with our developers.
Best Regards.
Hi, I don’t seem to find where I can translate the fields for account settings – https://monosnap.com/direct/asjnmStkNIUooM52vrQ8yapoxCNcHG (OC 3.0.2.0) J3. Am I missing something?
Hi, the actual texts come from the Opencart language files on your server, “catalog/language/your-language/account…”
Best Regards.
how can i add latest products added on a dedicated page on opencart?
Hi, you have the “all products” page which can be sorted by date added. Unfortunately Opencart does not have a dedicated layout for latest but you may be able to create a custom information layout and add a Products module on it with the selection you want.
For more info please file a ticket on our support page and consult with our developers.
Best Regards.
can i setup a newsletter from journal theme sending to my subscribers new products added, discounts etc? if journal theme is not able to do this what other opencart module do you recommend? thanks!
Hi, unfortunately the actual mailing is not handled by the theme, perhaps there are 3rd party extensions but we don’t know of any particular one, please search through Opencart extensions page: http://www.opencart.com/index.php?route=extension/extension
Best Regards.
hi,
My about us page is two column layout. How can I make one column only. https://saharaseats.com/about-us
Hi, please look in Journal > Skins > Edit > Information and remove the 2 column layout (choose 1).
Best Regards.
The theme isn’t bad at all and is very easy to customize, however it has a massive problem – in Open cart 3.0.3.1 doesn’t integrate well with Paypal express checkout and with Paypal Payflow Pro iFrame.
Hi and thanks for the feedback, but that is not a theme issue, it is Paypal who has stopped working with one-page checkouts (any custom one-page checkouts, not just ours).
But the theme works fine with paypal, you just have to disable the custom one-page checkout and use the default one. There are two checkouts available, specifically to have a backup in case some extensions don’t work with the custom one-page one.
You can disable this in Journal > Skins > Edit > Checkout… choose Opencart.
Best Regards.
In that case would you recommend a payment processor that you’re sure would work with the theme? I’ve just tried to change the checkouts and the OC is a very long winded 6-steps process. That would have still be ok but eventually I got another error and the transaction wasn’t processed at all.
Opencart comes with lots of payment methods which are built in already in Opencart > Extensions > Extensions > Payments…
You can try different ones from there but these aren’t theme related.
Paypal has changed its API and Opencart followed suit from version 3.0.3.1. So on possible solution may be to roll back Opencart to a version prior to 3.0.3.1.
As it stands now, no one-page checkouts work with Paypal so you can either roll back Opencart to a version before 3.0.3.1 or use the default Opencart multi-step checkout.
We are monitoring this and if a solution surfaces we will of course implement it, but this is out of our hands.
Best Regards.
Are you able to integrate Paypal into the current versions of Journal and OC 3.0.3.1?
Hi, Paypal works perfectly fine with Journal, you just have to activate the default Opencart checkout in Journal > Skins > Edit > Checkout…
This change from Paypal (since Opencart 3.0.3.1) is not something we have control over so your question on whether we can “fix” it has nothing to do with what’s happening. There is nothing to fix, Paypal changed their API and you can use one-page single step checkouts anymore. It has nothing to do with the Journal checkout, applies to ANY one-page single step checkout, or any other Opencart theme for that matter.
Best Regards.
Well that has been tried already. See my reply above. In fact I have been trying it for some time now. With no effect. But how on earth you can make the theme work with one step check out and Paypal and now since they’ve changed their API things don’t anymore?! I mean if it was done so that it can work the first time surely there must be a way for the thing to work with the new API. It’s still a code at the end of the day!
The new Paypal API renders the confirm button in an iframe and it’s not possible to trigger it from outside anymore, this happens on any other one page checkouts.
We haven’t done anything before, it just worked as the button was accessible. And no there isn’t anything we can do now since you can’t modify code inside the Paypal iframe, no one can do anything except them.
Hi there, We have OC 2.2.0.0 and wanting to reinstall to the latest version like the user above however it says only compatible with 2.3.0.0. Where can we download the 2.2.0.0 version from?
Sorry I forgot to add – we are wanting Journal 2 not Journal 3, Thanks.
Hi, Journal 2 has been discontinued from Themeforest but you can still download it from here: https://www.journal-theme.com/v2/download/
Best Regards.
Hi, I have OC 1.5.6.4. and I bought Journal2, I want to reinstall system to latest “old” version Journal2 … where can I get “latest” compatible version?
Hi, Journal 2 has been discontinued from Themeforest but you can still download it from here: https://www.journal-theme.com/v2/download/
Best Regards.
Super, Thank you.
Hi, unfortunately columns aren’t available in that area.
Best Regards.
Hi how do i get the number of items to show in cart in the mobile view after adding to cart. thank you
the count badge is on but when i add to cart i do not see the number of products over the cart i have to enter the cart before i see the total amount of products.
please let me know how i can fix this the number of products use to be in red over the cart.
Thank you
Hi, this works fine on our end, we’d need to take a look at your setup. Please file a ticket on our support page with temporary access to your store and consult with our developers.
Best Regards.
Hi please can you sort out your font sizes when i make a change to one font size it changes most font sizes throught your extension.please only allow the font need to be changed.
thank you
Hi, that only happens when you change the global variables. That’s precisely the idea of variables, to change in one place and apply everywhere.
However, each option in Journal can use any variable or a custom value. So in your case you don’t need to change the variables, just go the particular option you want to change and apply a different variable. You can create as many variables as you wish and apply them in different options.
Look through the styles in Journal > Styles > ... or modules or skins, depending on what option you want to change.
Best Regards.
Hi, with upgrading to journal3 I started getting this error on category.php
Parse error: syntax error, unexpected ’=>’ (T_DOUBLE_ARROW) in /public_html/system/storage/modification/catalog/controller/product/category.php on line 254
When I remove this code block below problem is resolved.
'alt' => defined('JOURNAL3_ACTIVE') ? $result['name'] : '',
'href' => $this->url->link('product/category', 'path=' . $this->request->get['path'] . '_' . $result['category_id'] . $url)
);Hi, the error is most likely produced by a conflict between our theme and other installed extensions, please disable your extensions one by one until you find the one that generates the error. For more information, please file a ticket on our support page.
Best Regards.
Hello,
I have an issue with the Quick checkout and the 3D verification process with Braintree. Braintree works with the standard checkout, but with your Quickcheckout it freezes when it should pop the 3D verification.
Before purchasing your support, are you able to fix this ? Thank you.
Oc 2.3.0.2 , journal 2
Hi, not all payment extensions work with one page checkouts like ours because they are developed for the default Opencart checkout.
Some of them may need adjustments while others may not work at all, either way, please consult with an Opencart developer for more information as we won’t be able to cover 3rd party extension compatibility in our support.
Best Regards.
is it possible to give a permission to a user group of only view/edit a particular journal module like banner…etc.
Hi, unfortunately it’s not possible to give access per module, access can be configured only for all modules section.
Best Regards.
Thanks for replying. Are we planning to develop something on the similar line. I do not want my client to mess up with the layout. I only want to give him the permission to change the banners.
Hi, you can do that in Opencart > System > Users > User Groups > ... In there you have a list of all the sections so find “journal3/module”
Best Regards.
hello, please respond to my ticket its related to an urgent update in code, Thanks
Hi, our developers are responding to all tickets in the order they are received, everyone gets a reply usually within 24h.
Best Regards.
Hello, I try to submit a support ticket, but I get the error Invalid username – I have valid support and valid username.
Hi, please try again and ensure the username and purchase code are placed in their appropriate fields.
Best Regards.
Hi, tryed agani the same error when I put jaki19 on themefores user
We receive tickets normally, I checked just now. Could be a temporary outage with the Envato verification system, please try again.
Best Regards.
Hi, I still have the Problem: Invalid username Please check my Username in the system. Regards!
Please send us a private message via the contact form on our profile page with your username and purchase code, we will open a ticket for you.
Best Regards.
Now I have success. Sorry
Hi, we have a Presale question. When we examine the theme demos we noticed that carousels which includes links are problematic.
The problem is if u try to drag a carousel item on desktop it automatically runs the href link and opens a new page which u did not wanted to go despite u were just dragging to scroll horizontally. This is a real problem for us. And must be clarified for us before buyin the theme. Otherwise we must seek snd choose another theme.
Does theme options or element options can fix that? Or can u offer and alternate carousel base like this https://antoniandre.github.io/vueper-slides/ maybe on next update.
I mean this vueper slides has no problem with linked carousel items when u drag and drop the craousel horizontally. There is no unwanted page launches. Please let us know if it can be fixed or not.
Hi, we will definitely look into that issue and will provide a fix as soon as possible. You can also raise the issue with our developers on our support page and they will investigate right away.
As for that other carousel script you presented, it’s promising but unfortunately we cannot change the one we’re using at this time.
Best Regards.
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