Hello there,

Thank you for your interest in our theme. We do not have a stand alone app associated with this theme.

Kindest Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme is translatable and we have included all the strings with the pot file. Please clarify which text you are unable to translate and we’ll help you.

In general, you can use a plugin like loco translate to translate the theme into your language. You can find instructions here : https://docs.woocommerce.com/document/woocommerce-localization/#creating-custom-translations-with-loco-translate.

Kindest Regards, Ibrahim

Hello there,

Thank you for reaching us. Here is our refund policy : https://themeforest.net/page/customer_refund_policy#resolving-disputes . Refunds are provided based on this policy only.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Regarding your questions :

This is the WooCommerce template that is used to display variable pricing. You can copy it into your child theme like described at the top of the file : https://github.com/woocommerce/woocommerce/blob/master/templates/single-product/add-to-cart/variable.php

Once you’ve copied you can move the blocks and re-arrange them as per your requirement. However it is not possible to not display variable range for one price variable because there is no condition available with WooCommerce to check for this scenario.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Good Day to you too. Thank you for purchasing our theme and for reaching us. Can you please clarify the issue you are facing with the help of a screenshot ?

Thanks, Ibrahim

Hello Ibrahim, This is what the installed page looks like. https://www.elektrikashop.sk/ Is this correct? Where To enter the license number? I have no choice of DEMO – Home V1 until V7. Can you help me with that? Please. Thanks! Andrej

Hello Andrej,

Thank you for getting back. I see that you’ve already imported all demo content from Home v1 to v7. There is no need to enter license number. It is not required for the theme.

Home pages in Electro are built using page templates. ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/ ). This means there will be no content in the text editor area or visual composer back-end editor. The content is loaded from the template file and are configurable via page options meta-box that are present below the editor ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options ). This makes sure that the home pages are independent of page editors.

However you can also build the home pages using visual composer or Elementor. For example, you can build home v1 by following the instructions given here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-visual-composer/ or here for Elementor : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-elementor/

Instructions for Visual Composer: You need to paste the code given in the documentation into your child editor to generate the page using Visual Composer. Here is a video on how to paste the VC code from documentation into your page : https://www.youtube.com/watch?v=mIsMoJmhKVo

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The schema for product reviews and for the product itself is generated by WooCommerce core and not by the theme.

Here is the official response from WooCommerce Lead Developer Mike Jolley on this issue : https://github.com/woocommerce/woocommerce/issues/22896#issuecomment-477074896

If you continue to have issues you can reach out to our support with your WP admin details and we’ll help with the issue.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Home pages can be created using page templates, WP Bakery Page Builder or Elementor. The choice is completely yours. We’ve documented all the possible methods here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Did you import our demo content ? It gives you the same website as our demo but without preview images.

When you import our dummy data you’ll have a website similar to this : https://demo.madrasthemes.com/electro/ which has placeholder images instead of actual images. We do not have the right to distribute the images, we only have the right to use them commercially. Hence our dummy content will contain only placeholder images instead of actual images. Actual images take lot of time to import and usually breaks the importer causing error 500 and other issues. Also your website could be slapped with a DMCA notice in future if they find out about using copyrighted images. It is safer, better and faster to use placeholder images instead of actual images.

One click demo import also includes sliders. Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The issue related to vendor management is best addressed by the vendor plugin developers. In general a 404 error usually means that your permalinks are not properly configured. You can reset your permalinks from Settings > Permalinks, choose “Default” and “Save Changes”. This would re-generated your permalink for default settings and should solve most 404 errors.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I looked into the link that you’ve shared but did not face any issues. Can you please clarify the issue with the help of a screenshot ?

Thanks, Ibrahim

Hello there,

Thank you for getting back. Please add this custom PHP code to your child theme’s functions.php to change the related products args including columns and number of products.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

I turned on the related products option, but only random products that I didn’t select as a related product appear https://prnt.sc/q6ndkz

Hello again,

Related products cannot be chosen by the user. It is automatically generated by WooCommerce based on categories/tags. Here is the explanation : https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-3

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme is a WooCommerce theme and supports all features of WooCommerce. The magnification icon is generated by WooCommerce itself and not by the theme. I accept it does not look great. We’ll update it in our upcoming release. I thank you for this suggestion.

As regards, product detail video, you can embed product detail video into product description.

Buy Now feature is not available with WooCommerce, you’ll have to rely on third-party plugin to achieve this. Our theme is compatible with many third-party plugins that provides this “Buy Now” feature.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

ok I get it, thanks for the detailed explanation.

Hello there,

Thank you for purchasing our theme and for reaching us. I looked into your website and I noticed that there are some JS errors on your page. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Kindest Regards, Ibrahim

ho inviato tutto mi risponderete tramite email? se potete inoltrare un email anche a questo indirizzo vincipuccy@gmail.com

Thank you for your email. Your ticket number is 45452. I will take a look into the issue and will send a response to this email address.

Hello there,

Thank you for reaching us. The link you’ve given loads a landing page. Please check. Also please let us know what the errors are and we’ll help resolve.

Thanks, Ibrahim

Hello there,

Wa alaikum salam. You can install WPBPage Builder ( formerly Visual Composer ) from Appearance > Install Plugins. If you’ve already installed all the recommended plugins, “Install Plugins” menu will not appear.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The link you’ve shared does not have Electro theme. Can you please clarify ?

Thanks, Ibrahim

Hello there,

I am sincerely sorry. Our sale has ended and we cannot rollback our price because of pricing rules. We do not have anymore sale upcoming in this year. I am sincerely sorry once again.

Kindest Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Your requirement would need a custom CSS change. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and we’ll help you with it. Please let me know the ticket number after you sent an email.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. All filters in the sidebar appear based on the result set. If a particular set of category has only select brands, then only those brands will appear in the filter. There is no need for additional customisation.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hi can you extend cyber Monday offer like other themes do. I have just missed your offer. Please let me know if there is a possibility of buying discount price. Thank you

Hello there,

I am sincerely sorry. Our sale has ended and we cannot rollback our price because of pricing rules. I am sincerely sorry once again.

Kindest Regards, Ibrahim