103 comments found.
Buen día! descargué la plantilla y la instalé en el hosting sin problema pero estoy intentando que la instalación sea completa con la visualización tal cual como está en el demo y no encuentro donde. Lo he realizado con otros temas sin problema, Podrían darme una mano…. gracias!
Good day! I downloaded the template and the installation in the hosting without problem but I am trying to make the installation complete with the visualization as it is in the demo and I cannot find where. I have done it with other issues without problem, Could you give me a hand…. Thank you!
Hello! Please create a support ticket and provide your URL and WP access to check.
I used the theme on my staging site before pushing it to the live site. When registering the theme on the live site (after deregistering on staging) I get a registration error saying it’s already registered to the staging site. Not sure how to work around this?
Hello! We’ve deactivated your license, please check.
Having this same issue again. I can you please deactivate the license again?
Hello! Do you use one key only on one project?
Yes, but I also do testing on a Staging site for the same website before going live. Why can I not use the code for a a staging environment?
Either way, Unyson seems to have broken my website with session_start(); errors, after the latest update to Wordpress. And there does not seem to be any viable solution for this. I will be changing themes moving forward.
We’ve deactivated it, please check. You can activate/deactivate manually via Medina Dashboard (Activate/Deactivate button)
Hola! Me gusto mucho su theme, antes de realizar la compra, necesito consultar acerca de lo que estoy necesitando para ver si es factible. Necesito desarrollar una web para un centro medico, principalmente necesito si o si incorporar un calendario de citas online. Donde el usuario ingrese al profesional que elija, registre su email y se habilite el calendario con dia y horarios disponibles de dicho profesional, seguido eso se envie un mail de confirmacion con el detalle de la cita y a futuro incorporar la automatizacion de emails con recordatorio de citas. Se que en este ultimo caso quizas deba incorporar otro plugin pero lo principal es el calendario de citas online. Necesito que me confirmen si esto es factible para realizar la compra. Aguardo respuesta, Gracias!
Hello! Thank you for your interest in our theme. For this feature, you need to use an additional plugin, like Booked. At the moment, our theme doesn’t include it. But you can buy it and install in our theme.
Hi there. I want to ask how I can increase the length for the sub -menu because no matter how much I change it from the css file it does not change. The length of the line is very small at 150px while it would need at least 300px. Thanks and I look forward to a clarification.
Hello! Please create a support ticket https://support.promo-theme.com/
Hi, I bought your theme and used it in a domain as a test theme and in the end I did not use it. Now I’re going to use your theme in another domain as the main theme for development, but when I try to sign up it comes with the message that this license is being used by another site (the site I tested) which is not valid because I have deleted the theme from the test site and it is no longer in this domain. How can I solve it?
Hello! We’ve deactivated it, please check
can I use two version of the website English and Arabic?
Hello! Sure, you can. You can use WPML or Loco Translate plugin for that.
Hi! I just purchased theme and installed demo content. My question is: can I change the number of columns in “Our Directions” Section? because when I add another service or info in that field, it goes to another row and i would like all items to be side by side.
Hello! Yes, you can add new services here: https://s.mail.ru/s4Dk/cvuRTyj5y
Actually, I don’t want to ADD a service, I would like to change the numbers of columns that fit in that section – instead of 3 services in a row, i would like to show 4
Please create a support ticket https://support.promo-theme.com/
I have purchased theme, I want to ask, where to change social media icons and links? in the backend, there is no option to change social links, Please its urgent tell me thanks.
Hello! Appearance->Theme Settings->Header->Social links
Oh, thank you, but one suggestion please, add search option for icons, because they are too small, and it not clearly visible what is that icons, we will then easily search it by name,
You are welcome! Sure, we’ll consider your suggestion in the next theme updates.
Hi there, I would like to change the “read profile” text below the members of the team. Kind regards!
Hello!
Please create a support ticket, we’ll provide you instructions 
Hi, Whats is the problem? How can we fix the jquery issue?
https://prnt.sc/wcwukk Client web site: https://www.kemalugurlu.com/Hello! On which page?
on the main page, the error will appear after 10 seconds on any browser console. Thanks.
We don’t see any error, only google Font and Contact Form. Please clear your cache browser.
Previously purchased this theme. If I re-download the theme, will this give me the most updated version of the theme? How can I confirm the downloaded files are the updated files (is there a text file that shows recent updates within the downloads)? Thank you!
Hi Dear, You can use this plugin for automatically updates https://envato.com/market-plugin/
Don’t forget to update all required plugins too after.
Hello! Does this theme have elementor or its related support? Thanks
Hello! This theme uses Unyson page builder. It supports Frontend Builder too. You are welcome!
hi there (Pre-Sale Question) can i build multi doctor website with this theme ?
does it allow me to add directories/categories such as doctors, illnesses, expertises, hospitals,location etc…
can user,member search other members by these categories ?
Can i create paid memberships ?
can patients or users give reviews with this theme ?
can patients book online with this theme ?
can i translate this theme different languages such as Arabic,Russian,Turkish …
thank you, great theme btw
Hello! All functionalities are presented on our demo site, please check it. To create membership – you need to install an additional plugin, as a reviews, booking system. Yes, multi-language is supported.
Hi, i has been having troubles with the banner, well is not working the responsive function. Somebody can help me please ??
Hello! What do you mean?
I mean, when i use the content element “banner”, the photo what i upload doesn’t made responsive. How i can made the responsive function works well like the demo content online.
Please use the photo ratio 16:9
I Tried using the resolution of banner example content photos.
We recommend you to use the Full HD 1920×1080 or another with the ratio 16:9
Ok, the problem its when i see the website using the cellphone, iPhone 7…
Is the following error on server side? Uploaded file exceeds the upload_max_filesize directive in php.ini
Hello! Please create a support ticket https://support.promo-theme.com
Hey, I just purchased the pack and downloaded the files and uploaded it to Wordpress, however, the website does not look like what I purchased. Can I get help locating the pages of this pack included?
Hello! You need to install the demo content. Please follow our docs https://promo-theme.com/medina-wp/docs/ Don’t forget to activate all necessary Unyson extensions.
I am trying to change the logo, but I don’t see the option in customize
Please contact our support team from the account which has bought our theme.
how can i increase the size of the logo area?
Hello! You need to resume your support
how i can install the demo content ?
Hello! You need to activate the theme license first, reload the dashboards page and install it from Tools->Demo Content Install
how i activate the theme license ?
Ok i did it, now i went to tools and don’t show me demo content install.
Don’t have a guide or something to show with images where i can found this ? i really need this fast, thanks.
im in tools and dont show me anything, i will need re install the template ?
You need to activate the theme license first. After that, reload the dashboard page and go to Tools->Demo Content Install.
I told you yesterday i did all and im going to tools and dont show me demo content install…
please i need help fast, since yesterday im paused in that point, first time with problems with template…
Contact our support team and send them your URL, WP login and purchase code https://themeforest.net/item/medina-wordpress-medical-theme/19068097/support
i did it, i wrote there, 3 times, now i send recently my access, i can’t understand why is not showing me the demo content install, please can you tell me what more i can do ?
They have helped you 
