3288 comments found.
Are there current any problems with Phlox Shop and Loco Translate? The translation strings are not displayed (e.g. Checkout, View Cart) .. actually everything from WooCommerce..
Hi, thanks for reporting this. we are working on this right now. We are sorry it happened to you, we try to fix it soon
hi, i just want to ask some pre buy questions..
1) Is it this theme include elementor pro page builder?
2) Is it its also include with wpml plugin ?
Thank you
Hi, 1. No Phlox has its own elements and we used only Elementor free on all our demos, so it is not included. 2. No it is not inlcluded, Phlox is compatible with WPML plugin but it is not included.
You are welcome 
Hi there! Please, could I can change green default color of https://demo.phlox.pro/business-2/?? We need it will be blue…. :/ Thanks!!
Hi, I’ve sent a ticket but I didn’t receive any answer….Please, could you ckeck it? Thanks!
Hi again, Please note that our responce time is 2 business days, and your ticket will be replied soon if not already.
Hi, I’ve a ticket opened 5 days ago about issues with responsive with typography and others and I didn’t have response yet. Please, I need a solution about it urgently, Thanks!
Hi, I already replied your other comment. And as I said I am really sorry for the delay and please follow your tickets
hello, i posted some question on your support forum regarding this product, but after 10 days i still have no answer (although i posted a reminder after 5 days). Can you please review the case please? URL: http://support.averta.net/en/ticket/change-font-on-green-business-template/
Hi,
I apologize for the delay, We missed your ticket and it will be replied in a few hours
Have PSD files?
I am afraid not
I have some troubles with the Help Desk Widget and I’m not able to contact with the plugin creator. I don’t know why but the widget doesn’t show the icons and, instead, shows a vertical rectangle. Can you help me please?
Dear frivola,
I am so so sorry but your question is not clear for me and I have to say that you need to use our support forum to ask this kind of questions since you can provide us more details screenshots and etc there. So we can help you better on our support forum. Please use that http://support.averta.net/en/item/phlox-pro/I just found the theme is not compatible with the plugin – Featured image from url, Would you please help?
Hi there,
Please use our support forum since we need to have more details about your issue, You can find our support forum on the following link http://support.averta.net/en/item/phlox-pro/
About general typography, please confirm when we set to “default” the typo options in widgets like “modern heading” it should apply the GENERAL typography settings (theme options) ? I mean this way we can apply (h1-2-3…) typo settings on all pages and not one by one, and change them on all pages in general typo settings with a few clicks. But it’s not working like this, my general typography settings are not working when I set in widget default setting for typography. Please advice
Hi there,
I would like to say that you are right, I already reported this, We will check and find sulotion for that. Thank you for the details that you gave us, and helping us to make Phlox better
Regards
Seems your “Phlox Core Elements” plugin disables “Toolkit for Elementor” plugin. I have reported this to them. Kindly fix this, as I will be needing a refund if not within 7 days.
Dear omboi, Yes we saw your report and we are working on this. It will be fixed soon and thanks for reportgin it
Hi there,
It fixed already please update your Phlox Core plugin to the latest version.
Regards
Great. Good on you. I did confirm. Will also update Toolkit folks. Thank you for your prompt fix.
why so hard to change the logo. The customizer is not working.I could not even change the logo. I send mail
Hi There, It is not hard at all. I will give you some general info about Phlox hirachy option system which that may help.
TIn Phlox there are t different options, there is general options which you can set and it effects the whole website also there are some page options as well which override the general options only on that page. So you can have a header on whle website and a different header on a specefic page. Please if you have issue use our support forum from therewe can help you better http://support.averta.net/en/item/phlox-pro/
Why does the Fashion shop demo need MV Dokan? Overkill – should be an option right?
Hi ,
that demo is a multivendor demo based on Dokan Free Plugin. If you do not need multivendor website please use the other shop demos of Phlox
PRE-SALE QUESTION:
Does this theme is compatible with SportsPress WP plugin?
Regards.
Dear ednord,
I am sorry but we have not tested that plugin with Phlox so I am not sure whether it is compatible or not.
Hi, do you have any one-page demo template…?
Hi, Yes we do you can find them on our demos list, for example this one https://demo.phlox.pro/app-landing/
hello, is this a template? or theme? I have astra and elementor already i am looking for templates. Let me know if this are elementor templates
Hi, Phlox is an Elementor theme and all its demos are compelete websites with multiple pages not only one page
An error occurs because elementor pack provided by the theme is incompatible with Elementor.
Hi, Please note that Element pack is a bundle plugin in Phlox. May I ask you to give us more details about the issue that you have so we can help you better
TERRIBLE CUSTOMER SERVICE. DONT WASTE YOUR MONEY ON THE PRO VERSION. IT BROKE MY WEBSITE AND NO ONE HAS RESPONDED TO MY TICKETS. OTHER, NEWER TICKETS, HAVE BEEN ANSWERED BEFORE MINE.
Dear franciesoosman, We are sorry about the delay your ticket was missed and it will be replied in 1hr
When the element pack plug-in is installed and enabled, the menu is disabled on the element. If you disable the plug-in, it will function normally again.
Dear pilryun,
You support has expierd but please do not worry we extend your support for a few more days so you can use our support forum and give us more details about the issue. We will try to help you. So please use our support forum now
hi i would like to check which domain i use for the license key, how do i do that?
Hi,
Well you can see the domain on your profile page on our support forum. This link can give you more details about it. https://docs.phlox.pro/article/174-transfer-licenseI have bought this theme for my main website. We are creating our sub domain docs.<hostname>.com. Am I able to use the same license on sub domain too?
Hi there,
Thanks for using PHlox. Yes one license worsk on one domain and its sub domain
Hello, it has been a week and no response to my ticket through your support forum. Are you there? Can you please respond? Thank you.
Hi there, We already replied that please check your ticket
