100 comments found.
I cannot access the themessupport forum. I have tried registering many times, but still waiting for a confirmation email. Please help.
All good now thanks.
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Hi, Bought this theme back in 2018 (its a great theme thank you!) Just wondering if there has been any updates as the revslider has a problem. Thanks!
Hi.,
We have fixed WordPress 5.6 issue in our updated latest version, so kindly update the theme and check out the issue .
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Thank you!
Thank you, we look forward to helping you!
Hello! I am perfectly happy with ACCU but I just created the english and russian versions of the website and when I try to set translated sliders in the english and russian home pages, it sets ALL three home pages into the same language. For instance if I set “inicio” (spanish home) to slider “default spanish”, all three versions will appear in spanish, regardless if I edit the english home page and set it to slider “default english”.
I have tried many times and I am so frustrated, I don’t know what else I can do 
Would you please just point me in the right direction?
Thank you so much in advance.
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi there, how am I going to add other social icons that are not on the option?
Hi.,
Theme includes a wide range of social icons that can be used in several locations on your site.
Please refer : http://docs.wedesignthemes.com/dt_articles/dtfw-sociable/
Thank you 
Ohh but there is no Yelp icon here: https://prnt.sc/ulfj43
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
If the issue persists, please open a support ticket and our team will get back to you as soon as possible. DesignThemes Support
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi, thanks for your theme! I would like to know how I can set a sticky header? Thank you
Edit: Found in Row-Settings / Header WP-Bakery edit
Hi.,
Please refer : http://recordit.co/Gh25hkRkwj
Please navigate to Dashboard > Header > Select your Header > Edit Row Setting > Enable sticky Options
Regards., DesignThemes Support.
Hi, I have discovered that the template preview takes a longer time to load(some times doesn’t load) on the Firefox browser. I just want to confirm that if this will be a problem once I purchased the template and imported it to WordPress. Thank you
Hi..,
If you are using any other third party plugins, Other than the plugins listed in the themeforest page. Please deactivate those plugins and check it out.
Regards., DesignThemes Support.
Hi I’m new to wordpress and i’m really interested in buying this theme for the website that i’m building. Just want to make sure that this theme works with wordpress.org or not. Thank you
Hi thisalg.,
Thank you for the interest in our theme. Yes our theme works with wordpress.org. Please make sure your hosting plan in matches our theme requirements mentioned in the below article.
http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/Regards., DesignThemes Support.
Thank you for the quick response. I also have a question regarding the regular license and extended license. So We are building a website for a medical service provider where clients can access the website free but the services that will be displayed on the website are paid services. So I’m not really sure which license to purchase.
Hi.,
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Hi, I have discovered that the template preview takes a longer time to load(some times doesn’t load) on the Firefox browser. I just want to confirm that if this will be a problem once I purchased the template and imported it to WordPress. Thank you
Hi.,
No its not a problem. After purchase our theme you can use cache plugins to improve speed. In our demo, We didnt optimize images so that it takes sometime to load.
Regards., DesignThemes Support.
Menu isn’t working
menu isn’t working on mobile
Hi..,
If you are using any other third party plugins, Other than the plugins listed in the themeforest page. Please deactivate those plugins and check it out.
Regards., DesignThemes Support.
I deactivated them all and it still happened
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
What’s the price of theme including demo images. Can someone share the comments
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
We have used most of the images from Shutterstock and BigStock images you can purchase the images from there with subscription plans.
https://www.shutterstock.com/pricing https://www.bigstockphoto.com/subscribe/Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hi- After I install theme, the pictures appear pixilated. How do I get them not pixalated?
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license. Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hi, is there anyway to get the pages and demo contents installed manually to an exsisting site without wiping out all the older contents?
Hi.,
Thank you for contacting us.
Please send your request support@wedesignthemes.com we send imported xml files
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hello,
as per my above query (from 5 months ago), I followed your previous advice and pasted the following code into the additional css box and it fixed the issue.
.dt-sc-icon-box-counter-wrapper { padding-bottom: 30px; }
However, I installed an update for the accu theme yesterday and the problem has returned. I’d be very grateful if you could let me know how I can resolve this.
Again, I’m intermittently having a problem with the theme at the following pages. Below where it says “your treatment explained” and has steps 1 to 4, the widget is overflowing to the next line on desktop and aligns to the right with half the text cut off on mobile. Sometimes it loads fine, but mostly it doesn’t load correctly.
https://acupuncture-westlondon.com/dt_service/acupuncture-2/ https://acupuncture-westlondon.com/dt_service/acupuncture/ https://acupuncture-westlondon.com/faq/I’d be very grateful for your support in resolving this issue.
Many thanks in advance for your help
Ben
Hi.,
Kindly, mail us your wordpress admin and FTP details via the right bottom form located @ http://themeforest.net/user/designthemes so that, we can check your issues in our end.
Regards., DesignThemes Support.
Can’t seem to install the demo content, I’ve followed all the requirements but it always get stuck here, https://prnt.sc/qvfa4k
Hi.,
Thank you for purchasing our theme. Kindly refer to the below links for the demo installation.
1) Please refer the below link for PHP server requirements details: http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ 2) Please refer the below link for importing Demo Content via Unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/If you are unable to fix the issue referring to the documentation. Kindly share with us your site credentials (WordPress admin login (Domain Name, Admin username, and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)).
So that, we can check and fix the issue.
Sent you the credentials through contact. Let me know if I’m missing anything.
Hi rksung.,
Thank you for sharing your credentials.
1) Cpanel login details are correct
2) Admin User name/password showing as incorrect. Kindly share with us the correct admin login details asap.
Sent again, please make sure to login to /wp-admin/ using the IP
.
Were you able to login?
Hi.,
After modifying the host file, We can access your site. Refer https://prnt.sc/qwp6c4 Please contact your hosting team and do these changes and let us know. We will import our demo dummy data asap.
Our server requirements are – http://support.wedesignthemes.com/knowledge-base/server-requirements/Regards., DesignThemes Support.
Have modified the setting as requested: https://prnt.sc/qwqp0m
Please go ahead and import the demo data
Any updates?
?
Hi.,
Demo content imported successfully. Our images are copyright so please change demo images as your wish.
Ratings!!
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
I cannot find where the Unyson plugin is?
Sorry, this plugin cannot work with your theme (Product ID missing in theme configuration)
I installed a different theme and then installed Accu
P.S. I registered for a support account on your website and I didn’t receive my registration email
Ok I deleted the Wordpress installation and started from scratch, installed the Accu theme and there is no demo content import in Unyson tab in dashboard as there isn’t any active Unyson plugins??
I worked it out but now when I have the demo content the menu bar isn’t showing on front page
How do i remove the header image from each page? It’s really frustrating, especially since the images are low resolution
I would be using support tickets but I have not received any registration emails for your support site in several hours!
Hi.,
Thank you for contacting us.
1) We can not find the “vanessapr” from our forum registration users list.
So, send us your Email id which one is registered with the theme purchased from ThemeForest. Send us the details via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that we will check it and update/ create the login details and send it to you ASAP.
2) Kindly note that the images used in the demo are all licensed. So, we can’t provide those images.
https://prnt.sc/q9ncefDummy images only present instead of original images. You can replace your own images. If you need to use those images which are used in the theme demo, you have to purchase those images. Here is the image purchase link to purchase those images.
https://www.dropbox.com/s/tonpc314ea39lr8/Acupuncture-Image-purchase-Links.txt?dl=0 http://prntscr.com/l8z1yt3) Site header and footer:
Refer: https://prnt.sc/q9neag
https://prnt.sc/q9nelx https://prnt.sc/q9nenr4) Breadcrumb background image
https://prnt.sc/q9nf6rFor individual pages:
Refer: https://prnt.sc/q9nfe9
https://prnt.sc/q9nfpzIf you have any other queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello. I’m trying to import the demo content but i’m receiving the following error: “Maximum execution time of 29 seconds exceeded in /var/www/wp-includes/class-wp-image-editor-imagick.php on line 358”.
Could you please help me out? it’s quite urgent
I have tried modifying php.ini file with the following configurations but still cannot install the demo content: memory_limit = 256M upload_max_filesize = 128M post_max_size = 128M max_execution_time = 900
Now i’m getting a slight different error: “Maximum execution time of 29 seconds exceeded in /var/www/wp-includes/class-wp-image-editor-imagick.php on line 157”
Hi.,
Thank you for contacting us.
Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/If you found any difficulties to import demo content, Kindly update your server limits and mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data for you.
Refer:http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Thanks for your help. I have updated the server limits but the issue is still there. I have contacted you @ https://themeforest.net/user/designthemes?#contact
Hi.,
Thank you for the details.
We have imported all the dummy data, installed and activated all the latest versions of plugin files and make the required settings. Please have a look at your site.
http://19k.2b7.myftpupload.com/If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
Thank you so much for your help! My site is up and running now
I really appreciate it! 5/5!
Hi.,
Thank you very much for the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
With pleasure to provide all our customers with the best User Experience possible by using our of every user. Our entire team works very hard at being the best we can be and ensuring that DesignThemes and our services continue to grow from strength to strength.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Thanks once again for the feedback and we hope that you enjoy the theme and feel that you got value with the purchase. Hope you will purchase more themes from us.
Regards., DesignThemes Support.
i installed the theme but i dont see menu and top bar please guide if i am missing anything
http://tcmltestsite.com/accuHi cmiranda24..,
Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and have a clear look from our end.
Refer: http://prntscr.com/mkev23
WordPress admin login ( Domain Name, Admin username, and Admin password )
FTP access login details ( FTP Host Name, FTP Username, FTP Password )
Regards., DesignThemes Support.
Hy, why I dont see menu (navigation) on home? on other pages it’s ok…
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and have a clear look from our end.
Refer: http://prntscr.com/mkev23
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi there, I’m having a problem with the theme at the following pages. Below where it says “your treatment explained” and has steps 1 to 4, the widget is overflowing to the next line on desktop and aligns to the right with half the text cut off on mobile. Sometimes it loads fine, but mostly it doesn’t load correctly. Any ideas how I can resolve this issue.
Thanks
https://acupuncture-westlondon.com/dt_service/acupuncture-2/ https://acupuncture-westlondon.com/dt_service/acupuncture/ https://acupuncture-westlondon.com/faq/Hi..,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.dt-sc-icon-box-counter-wrapper { padding-bottom: 30px; }
Hello,
as per my above query, I followed your previous advice and pasted the following code into the additional css box and it fixed the issue.
.dt-sc-icon-box-counter-wrapper { padding-bottom: 30px; }
However, I installed an update for the accu theme yesterday and the problem has returned. I’d be very grateful if you could let me know how I can resolve this.
Again, I’m having a problem with the theme at the following pages. Below where it says “your treatment explained” and has steps 1 to 4, the widget is overflowing to the next line on desktop and aligns to the right with half the text cut off on mobile. Sometimes it loads fine, but mostly it doesn’t load correctly.
https://acupuncture-westlondon.com/dt_service/acupuncture-2/ https://acupuncture-westlondon.com/dt_service/acupuncture/ https://acupuncture-westlondon.com/faq/Many thanks in advance for your help
Hi, I can not edit anything I could just add the demo… every time I have error messages like this: Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 81 bytes) in /home/clients/72e26980334f868df3b527751c38430e/web/wp-includes/pomo/entry.php on line 49
I do not understand because I have the required settings… help me
thanks
Hi.,
Thank you for contacting us.
Kindly note, Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data for you.
Refer: http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Okay ! now I do not understand why my header is not displayed! while I followed miniciously your documentation!
how to do ?
thanks
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and have a clear look from our end.
Refer: http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi, there.
I recently purchased your accu theme and installed the demo theme as a template to work from. However, I deleted content that I didn’t wish to use at that time. Now, though, I’m looking to put together a blog using the ‘bordered’ blog layout used in your demo. However, I can’t figure out how to do this. perhaps you could advise me on how I can re-download the blog template without re-installing the demo content in unyson.
thanks.
Hi.,
Thank you for purchasing our theme and contacting us.
Kindly refer the following videos to get a clear view about to create the blog post with their types(bordered and so on)
https://recordit.co/hf53bJ0jhK https://recordit.co/xekBlkTUNsIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Many thanks for your speedy reply. Unfortunately, this doesn’t answer my question. While i initially downloaded and installed the accu theme demo to my wordpress site via Unyson, I removed pages and blog templates that I didn’t need. Now, however, I’d like to use the bordered template for my blog. However, I do not have it on my site. I am unable to get this template without re-installing the full theme demo via unyson. Is there a way that I can get a copy of the theme demo or blog template without re-installing via unyson. thanks
Hi.,
Kindly download the theme files from theme forest theme download section with theme forest login account/theme purchase account.
Then, Just extract the zip file( theme package) and extract theme zip file (accu) then copy the tpl-blog.php file and paste it in to your theme folder wp-content\themes\accu
http://prntscr.com/oxzozmKindly create the blog categories and pages under the category then create the blog page with blog template and assign the blog page post style as “Bordered”
Note: You can’t import the theme demo content or blog template without re-installing. For the purpose of demo content import we have removed the importer option from the Buddha Panel. Instead of that option we have used “Unyson”plugin to import the demo contents.
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
