1349 comments found.
sorry my support finsh and i whrite you bifor but you not fix it the problem its not from server but from 1 plugin from the theme use the plugin make many request to the server and the server block evry ip use the site from me and the customers its look like spammer so block the ip the name of plugin is Hotel Booking Payment Request pls see the videos and fix it ty
many request from plugin so thew firewall from server block the site look at video
https://vimeo.com/385575220 https://vimeo.com/385575220 video pass: bnb793146825Hi,
Thank you for purchasing.
From your detail, it looks like your server firewall setting is not right, it might have too restricted rules which are not necessary. We are using “Hotel Booking Payment Request” plugin across our demo site but none of our firewall block accessing it. This plugin also widely use for Hotel WordPress theme without problem. This looks like issue related to your server firewall.
Hello, is it compatible with Wordpress 5.3.x ?
Hi,
Thank you for purchasing.
Yes it’s compatible with WordPress 5.3.x
Please respond to ticket #2272614 . Waiting..
Hi,
Thank you for purchasing.
Our support staff replied your ticket. Could you please continue there. Thank you for your patience.
I replied
Hello, I’m using Hoteller with demo, and I see that if in the wordpress settings I put the blog page, it loses all the graphic structure of the theme made with elementor and becomes any normal blog page. How can it be solved?
Hi,
Thank you for purchasing.
There is no need to set default blog page within WordPress > Reading section. It doesn’t required since you can use Elementor to create blog page.
Hi, I have a problem with the booking engine in the theme. I have 5 apartments in the system and if i try to book one of them, after I choose dates I don’t get the results for that exact apartments but the other one and this one is down in the list. Can that be solved? Thanks!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
My support is expired and now I can’t ask a question? And extending is almost the same price as the complete theme? Ridiculous. Never asked a question and now I should give you extra 50$?
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
Where can I edit the number of available rooms per room type?
Hi,
Thank you for purchasing.
When you edit each accommodation type. There is “Generate Accommodations” box which you can click to manage all accommodations available for selected type.
Thank you!
Is it possible to ‘brand’ the email that goes out to guests?
Yes you can add your logo to email template via WordPress Dashboard > Accommodation > Settings > Customer Emails.
When you use Woocommerce as a default payment. there’s a 2 issue that needs to be resolved.
1. When you pay it redirects to “Reservation Received” without any details of the booking.
2. When you received the email it doesn’t have the details of the room accomodation or types. it only shows “Reservation 1”
Please fix this thanks.
Hi,
Thank you for purchasing.
I will write a ticket to booking plugin support team to see if there is other workaround for this information. Will get back to you when they reply the ticket. Thank you for your patience.
Is it possible to use Hotel Booking Email Template and disabled the woocomerce email template? while using the Woocommerce gateway?
Yes it’s possible. You can disable it from WordPress Dashboard > WooCommerce > Emails.
Please have a check on this: PRIVATE TICKET #225596
We replied your ticket. Could you please continue there.
You replied and it was not about the email Im talking about. Its on the “booking confirmation” please see the ticket again. PRIVATE TICKET #2255969
We replied your ticket. Could you please continue there.
Hi! Is there a white label or dashboard plugin for the back office you can recommend for seeing the booking calendar and information better? Thank you!
Hi,
Thank you for purchasing.
You can use any calendar app which support ical calendar format which you can export from booking setting.
how about adding the calendar to the dashboard for specific users?
Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support. If you’re interested in hiring a developer for building out this custom feature for you, we highly recommend to check out: WP Kraken
Hi,
Accomodation type that has for example 4 accomodations, the text with prices “Prices start at:” are not showing in frontend (accomodation single page). Why please? Thanks
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I am having challenges importing demo pages as I can’t generate a token from Envato. I need help.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
Hello, i have uploaded your last version 3.8 with the internal system for update the theme and i have a lot of trouble with my WP now. Where i can download the version 3.7 ???
Hi,
Thank you for purchasing.
We tested our theme v3.8 with the latest version of WordPress but we couldn’t see any issue there.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
We will check the issue on your site.
I have bought the plugin and everything is working fine. I have noticed some issues regarding the pricing on the single accommodation page and I have 3 questions:
1. Is it possible to show always the lowest price/day on the accommodation single page and not the lowest of the next x days as it appears on the settings?
2. Once a visitor selects the dates on the single accommodation page can the price then change and show the total (price/night multiplied to x selected days replacing the default price/day) on the same page? (“Enable search form to recommend the best set of accommodations according to a number of guests.” is selected)
3. I have noticed that once I select minimum staying/day the price on the accommodation single page shows the total of the minimum days selected and night the price per day which is misleading when someone wants to select an accommodation. I want to maintain a rule of 5 days minimum staying on all my accommodation but on single accommodation page to be able to see the price per/day.
Thank you
Hi,
Thank you for purchasing.
1, 2 By default it displays current price on that day customer visit your site. You can also add custom pricing option in Accommodation type options.
3. Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support. If you’re interested in hiring a developer for building out this custom feature for you, we highly recommend to check out: WP Kraken
1. What do you mean by “custom pricing”? Assuming you understood my first question, do you believe it is possible to bypass the “Show Lowest Price for x days” somehow in order to show the lowest price of all seasons no matter when someone visits the accommodation single page?
2. I will ask again because I think you didn’t understood my second question above. I wanted to know if the price shown on the accommodation single page can be refreshed automatically and show the total amount of all selected nights after a visitor inserts his desired dates and without getting redirected to another page.
3. Another reason I asked question 2 is because I did notice that the price shown there gets modified and it changes when a specific amount of days is selected by an admin as minimum staying for a specific accommodation and it shows directly the total of the x days price, which I personally believe is a terrible mistake, misleading and it doesn’t advertise the specific listing. Why would someone see a higher price of an accommodation multiplied to minimum days when he “reads” that field as “price per night”? You don’t advertise a service like that specially when the “price/night” is universal in a standard practice everywhere. Isn’t it common sense?
This last question is also a personal complaint regarding the functionality of your plugin. It discourages me posting a listing by setting a minimum staying with the fear of presenting an accommodation with a higher price. In all the accommodations of my website I have minimum staying 5 days as a global rule meaning that for example an accommodation of 65€/night will be shown with the price of 325€ on the single accommodation page. I read all comments here and I am shocked that nobody pointed out this issue.
You can add custom pricing option to replace seasonal pricing of accommodation. Just go to accommodation type you want to change and look at options meta box. Please see screenshot here https://prnt.sc/qdbpur
When we design a product for mass customers. You need to listen on all customers requirements and also provide ease of use. The option you mentioned add complexity to accommodation pricing and it’s unnecessary for most customers. So we decided to add custom pricing option instead of add this complexity which has less confusion of most customers.
The Hoteller Elementor SLider will not auto-play… very upset
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Please update theme to Version 3.7.2 MotoPress !
Hello, after migration to another domain we have lost a lot of css customizations. It seems the theme can’t load this file: js_composer_front_custom.css, it is in the upload/js_composer folder
Please login with your purchased account so we can continue providing support for you.
Hello, is there a way to quickly disable a single accommodation without deleting it? Thank you
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
My support for the product has expired so I cannot open a ticket…
Does it support multiple email format like for Bank Transfer, booking Request and Payment on arrive?.
Hi,
Thank you for purchasing,
It doesn’t support different email format for different payment options. However it will included payment option within reservation email.
Footer widgets wont change to 2 or 3 columns even if it’s set on the customize page
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi is there a separate staff account for Booking Management?
Hi,
Thank you for interesting.
Yes you can create a user account to manage booking only using WordPress user system.
Thanks! and you do have other template or design for “search result booking” ?
Really sorry currently we don’t have theme for property listing website.
Thanks. How to remove reservation on the top of the search result page. It seems that there’s no clear/remove button. see screenshot -> https://prnt.sc/q9p0a5
Could you please login with your purchased account so we can continue providing support you.
is there a clear button for that? Im planning to buy your template. That’s the concern Im looking for solution.
Thank you for your info.
You can turn off accommodation suggestion from search result page using booking setting.
What a great support! thanks!
Hi, I have a problem with MAP, Gallery and testimonial slider – problem is with IE and some iPhone/iPad models
Please login with your purchased account so we can continue providing support for you.
Dear Author,
My support period had expired. But i need to report an issue.
When I updated my site with latest version of theme 3.7, some parts of my website like image & other carousel widgets are disappeared from the front end.
Fortunately i had last version 3.6 and i have re-installed it, after site is working perfectly.
Please check this issue asap.
Thanks & Regards.
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
