Hello,

Thank you for your interest in our theme!

It should be noted that our theme comes bundled with some premium​ plugins.

Standalone (or separately purchased) plugins come with their own individual license, while bundled plugins purchased as part of a theme (WPBakery Builder​​, Booked Appointments including, etc.) can only be used under the same license as the theme they came with.

Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration.

The plugin will still work as intended with the theme once the theme has been activated/registered.

Please take a look on this article about Bundled plugins for more details: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Yes, you can get an installation service from us. Please submit a ticket under ‘PreSale Question’ tab at https://themerex.net/support/ to get more details.

Thank you.

Support Portfolio Website

Hello,

Thank you for choosing our theme and contacting us!

Please check list of icons available in this theme: http://electroserv.ancorathemes.com/wp-content/themes/electroserv/css/font-icons/demo.html copy last 4 characters from icon you would like to display: https://prnt.sc/qd1dx2

after that add this code in Appearance> Customize> Additional CSS:

.sc_item_subtitle:before { content: ’\e93f’ !important; }

replacing e93f with last 4 characters for needed icon chosen before.

You can expand the list of available icons by adding new ones from the fontello website. Watch this video guide for more information: https://www.youtube.com/watch?v=mfSo9BOCVEs

If you have any further questions, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.

Thank you.

Support Portfolio Website

Hello, I beleive the process has changed as I can’t manage to change them anymore, can you please help.

thanks in advance,

Hello,

Please provide us with your website URL and code to icon that you would like to add instead of lighting.

Thanks

Support Portfolio Website

Hello,

If you get error load data from the file ‘https://....ancorathemes.com/demo/default/posts.txt'. Please, try again! This means that allow_url_fopen function is disabled on your server and it doesn’t allow to import dummy data from our server.

Please contact your hosting provider asking to enable allow_url_fopen function on your server.

Alternatively in case “Demo Data” installation stuck, you can manually install it by downloading the demo.zip archive from our server: http://demofiles.ancorathemes.com/electroserv/demo.zip

Extract the archive to demo/ folder and upload this demo/ folder to wp-content/themes/electroserv directory and re-import demo data in admin panel.

If you still have issues or difficulties with that, please provide your website details at https://themerex.net/support/ – our support team will be happy to help.

Thank you.

Support Portfolio Website

Hello, I’ve sent a message to the support yesterday, but still no answer, can you please keep me in touch ASAP. Your help would be much appreciated… Thanks,

Hello,

Response time depends on tickets quantity and usually less than 24 hours.

Your ticket was replied.

Please check it.

Thank you!

Support Portfolio Website

Hello,

All services page works like blog streampage and displays list of all services.

You may find settings for this page in Appearance> Customize> Plugins settings> Services: http://electroserv.ancorathemes.com/doc/#customizer_settings_plugins_settings_services Best regards

Support Portfolio Website

I found it. But I want to rename the page and add elements, but not widgets. How is it possible to do that? Because all the services are categorized under this and breadcrumbs show “All Services” and redirects to this page. I want All Services page in my own structure. If it is unable to change, How to change the redirection link to another page.

Hello,

All services title and breadcrumbs text can be changed via theme/ThemeREX Addons plugin translation: http://electroserv.ancorathemes.com/doc/#theme_translation

You may add elements using sidebar widgets for Plugins settings> Services

As for redirection to another page, let our Tech Support Team take a closer look at this feature/option to check if additional customization of the theme files is required.

Please submit a ticket at https://themerex.net/support/

Thank you!

Support Portfolio Website

Hello,

Theme is compatible with latest version of WordPress. Feel free to update.

Thank you.

Support Portfolio Website

Thank you, but can you tell me which files are exactly, especially the frontend language

I translated the theme in German with “Poedit”. The button “read more” and everything else in the “block” is still displayed in English. How can I change that? Thank you in advance.

Hello,

Sorry for delayed reply – we don’t work on weekends.

Theme language file path is /wp-content/themes/electroserv/languages/electroserv.pot

and ThemeREX Addons file is /wp-content/plugins/trx_addons/languages/trx_addons.pot

If you still have any further questions or issues, please submit a ticket at https://ancorathemes.ticksy.com – our Support team check and assist you.

Thank you.

Hi @andrewwebcap,

I’m happy you like our theme.

1) Absolutely! it is compatible with the latest WordPress

2) Demo content includes all the images, but they go with a copyright sign, here is the example: http://prntscr.com/nw0l44

3) Sure, WPBakery Page builder is included into the theme pack

Hello,

Thank you for choosing our theme and contacting us!

First, please install theme using Appearance> Themes> and click on the Add New button:

http://electroserv.ancorathemes.com/doc/#getting_started_theme_installation

Once theme is installed and activated, proceed with Plugins installation in Appearance> Install plugins

When all plugins are installed and activated, you can install demo data in Appearance> Install demo data

If you still have any questions or issues, please provide your website details at https://ancorathemes.ticksy.com – so our Support team assist you.

Thank you.

Hello,

Thank you for your interest in our theme!

By default, this theme doesn’t include shop functionality, and WooCommerce plugin is not included.

You may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.

Thank you for understanding.

Hello,

Our Tech support team can send you the latest version of the plugin. Please submit your request to “Pre-sales Questions” category at https://ancorathemes.ticksy.com. This does not require support renewal. Thank you!

Regards

Hello,

The demo sliders are included in the theme package. You may import them in Appearance -> Install demo data and choose only Sliders for the import. As soon as you import demo slider you can only replace the images.

If you have any difficulties, please submit a support ticket at https://ancorathemes.ticksy.com/. Thank you!

Regards

the page mentioned: http://www.variacstabilizer.com/variac/vrtk-3x-6-5-15-0/

Hello,

Please submit your request to the tech support team at https://ancorathemes.ticksy.com/. Thank you!

Regards

Hello Yoni,

Thank you for your interest in our theme.

Unfortunately theme doesn’t support RTL.

Best regards.

Hello,

Thank you for your interest in our theme.

The theme is fully compatible with WPML plugin, so you can create multilanguage website.

It should be also noted that it is not included in theme package and should be purchased separately.

Best regards.

Hello,

Thank you for contacting us!

Please navigate to \wp-content\themes\electroserv\trx_addons\components\shortcodes\form\tpl.services.php file in order to change form field titles.

Best regards.

Hello,

Sure, please submit a private ticket: https://ancorathemes.ticksy.com/

Thank you in advance.

Hello,

Thank you for your interest in our theme.

Unfortunately we don’t have HTML version of this theme at this moment. But it could be converted from WordPress version.

Please submit pre-sale ticket for more details: https://ancorathemes.ticksy.com/

Thank you in advance.

Hello,

Thank you for your interest in our theme.

Unfortunately we don’t have HTML version of this theme at this moment. But it could be converted from WordPress version.

Please submit pre-sale ticket for more details: https://ancorathemes.ticksy.com/

Thank you in advance.

Hello,

Thank you for choosing our theme and contacting us.

Please submit a private ticket https://ancorathemes.ticksy.com/ providing your admin panel access details, so we’ll look into the issue.

Thank you in advance.

Hello,

Sorry for any delay.The thing is that our work schedule: MO-FR 10.00-19.00 CET. We have replied you on Monday.

Please check our latest reply.

Thank you for understanding.

Hello,

Thank you for choosing our theme.

Unfortunately we are not able to assist you with this issue.

Please contact Envato https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us

Hope that will be helpful.