268 comments found.
I seem to be stuck editing the “INFO” text on the sidebar, where can that be changed?
Also would you be updating the instagram plugin so that it can ignore videos (right now it captures videos and shows a broken link)
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I can’t register the theme, it occur on a PHP error :
[Sun Dec 08 17:25:10.351847 2019] [fcgid:warn] [pid 9430] [client 2.7.60.150:45342] mod_fcgid: stderr: PHP Fatal error: Uncaught Error: Cannot use object of type WP_Error as array in /home/mypath/wp-content/plugins/powerlift-core/core-dashboard/core-dashboard.php:176, referer: http://erp.levelup-agency.com/nico/wp-admin/admin.php?page=powerlift_core_dashboard
[Sun Dec 08 17:25:10.351882 2019] [fcgid:warn] [pid 9430] [client 2.7.60.150:45342] mod_fcgid: stderr: Stack trace:, referer: http://erp.levelup-agency.com/nico/wp-admin/admin.php?page=powerlift_core_dashboard
[Sun Dec 08 17:25:10.351893 2019] [fcgid:warn] [pid 9430] [client 2.7.60.150:45342] mod_fcgid: stderr: #0 /home/mypath/wp-content/plugins/powerlift-core/core-dashboard/core-dashboard.php(137): PowerliftCoreDashboard->register_purchase_code('purchase_code=2...'), referer: http://erp.levelup-agency.com/nico/wp-admin/admin.php?page=powerlift_core_dashboard
[Sun Dec 08 17:25:10.351902 2019] [fcgid:warn] [pid 9430] [client 2.7.60.150:45342] mod_fcgid: stderr: #1 /home/mypath/wp-includes/rest-api/class-wp-rest-server.php(946): PowerliftCoreDashboard->purchase_code_registration(Object(WP_REST_Request)), referer: http://erp.levelup-agency.com/nico/wp-admin/admin.php?page=powerlift_core_dashboard
[Sun Dec 08 17:25:10.351926 2019] [fcgid:warn] [pid 9430] [client 2.7.60.150:45342] mod_fcgid: stderr: #2 /home/mypath/wp-includes/rest-api/class-wp-rest-server.php(329): WP_REST_Server->dispatch(Object(WP_REST_Request)), referer: http://erp.levelup-agency.com/nico/wp-admin/admin.php?page=powerlift_core_dashboard
[Sun Dec 08 17:25:10.351935 2019] [fcgid:warn] [pid 9430] [client 2.7.60.150:45342] mod_fcgid: stderr: #3 /home/mypath/wp-includes/rest-api.php(305): WP_REST_Server->serve_request('/powerlift-core...'), referer: http://erp.levelup-agency.com/nico/wp-admin/admin.php?page=powerlift_core_dashboard
[Sun Dec 08 17:25:10.351944 2019] [fcgid:warn] [pid 9430] [client 2.7.60.150:45342] mod_fcgid: stderr: #4 /home/mypath/wp-includes/class-wp-hook.php(288): rest_api_loaded(Object(WP)), referer: http://erp.levelup-agency.com/nico/wp-admin/admin.php?page=powerlift_core_dashboard
[Sun Dec 08 17:25:10.351953 2019] [fcgid:warn] [pid 9430] [client 2.7.60.150:45342] mod_fcgid: stderr: #5 /h in /home/mypath/wp-content/plugins/powerlift-core/core-dashboard/core-dashboard.php on line 176, referer: http://erp.levelup-agency.com/nico/wp-admin/admin.php?page=powerlift_core_dashboard
How can i resolve this ?
Thx Jerome
Hello Jerome,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our support forum https://helpcenter.qodeinteractive.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve setted all the logo image, but i can’t see the favicon. And in the support page there isn’t any “favicon” mention, am i missing somthing?
Hi there,
You can set the favicon in Appearance >> Customize >> Site Identity, like in the screenshot: http://prntscr.com/q4z0caIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok sorry, now i’ve realized that it’s a really stupid question .. i don’t know why but i thought that you’ve moved that field from the normal position to another one. Thank you.
Hi again,
You’re welcome.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
pointer-events: none; CSS to it.
.mkdf-row-background-text-holder {
pointer-events: none;
}
Screenshot:
https://imgur.com/a/vt0QC6p
Hi there,
Thanks for your feedback.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, is there a product key with revolution slider? It says the plugin is provided with the theme. How do i activate this? Thanks
Hi there,
Please take a look at our article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-PluginsIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have imported this several times and it either times out or it doesn’t import.
The site seems to be broken
Hi there,
Please take a look at our demo import article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m unable to import demo contents, it always stops at 80% 
Hi there,
Please take a look at our demo import article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-FeatureIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi now I’m getting this error message after clicking the Import menu:
“Sorry, you are not allowed to access this page.”
Hi there,
Please make sure you have the latest version of our theme and theme plugins.
If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes, I’m pretty sure I’ve got the latest version.
Hi there,
In that case, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
prepurchase question: does this theme support multiple language? or WPML plugin?
Hi there,
Thank you for taking interest in our theme!
Our theme is compatible with WPML.
If there’s anything else, feel free to ask!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
How do I remove the background text on left side in pages? The svg stuff?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When to expect a feedback?
Hi there,
We have located your request on our forum. One of our agents will reply as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Come on guys? Where is the response?
Hi again,
Please note that our agents’ average response time is 24 hours on weekdays.
We have located your request, and it will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Replied
Hi again,
Thank you. You will get a response as soon as possible.
Please remember to not reply on your own request, as this will push it down the queue and it would take much longer for it to get to our agents.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please check my latest ticket!
Hi there,
We have located your request, one of our agents will reply as soon as possible.
Please remember to not reply on your own request, as this will push it down the queue and it would take much longer for it to get to our agents.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok 
If there’s anything else, feel free to submit a request!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I will ask here since you guys have for several times just ignored my messages in support. How do I remove the SVG text in INFO box (sidebar stuff) which is written on the side ? It says OUT, I cant find anywhere to remove it? the svg stuff.
Hi again,
We have located your request, one of our agents will reply as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please check my response again.
Hi again,
We have located your request. It will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear Support, was trying to contact you through https://mikado.ticksy.com, but cannot open a ticket, i have issue with embed external file for zingfit, is there an email i can contact you for more details, thanks,
Hi there,
We switched to a different platform.
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear Team, bought your theme 1 month ago. I’m completly new to wordpress and tried learning by watching tutorials. Everything works fine except: I can’t seem to change the navigation menü on my side. When I go to Menü I see the navigation list but when I change “shop” for something else, it stores the change in the editing but not on my actual site. Can’t seem to finde a tutorial that helps me. I know this is a realy rookie question but I hope someone is willing to help me. Kind regards, Jon
Hi there,
Thanks for purchasing our theme. What I would suggest to you as you have your support valid, is to submit a ticket to our support helpcenter. Be sure that our support team will be more than happy to help you anytime.
As well as you may find the themes documentation here
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can’t import ALL the content of the demo, I made the changes in the php.ini but when selecting ALL the progress bar stays at 0% for hours, separately I can import the ATTACHMENTS, the WIDGETS and the OPTIONS but when selecting CONTENT the progress bar does not exceed 20% for hours, what other change is needed to import it?
Hi there,
We would need to investigate on this.
Please submit a ticket on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought and installed your template. But when I go to my site through the Mobile phone, some ads always open on the browser. These advertisements are called with Java codes. I have screenshots. Please help with resolving the issue, give your mail, I will send a link to my site there and send screenshots. Thank you
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey, super cool theme.
Question: Is there a way to host video courses from this template? Like If I wanted to set it up where they a customer has to subscribe to view certain content on this site. Could I do that from this template?
Hello,
Thank you for taking interest in this theme. We are glad to hear that you like it.
The native design options do not provide such a feature.
Anyhow, you can try to achieve it by using some 3td party plugin for that.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Mikado. I want to purchase this theme. I have 3 questions.
1.Can I use more than a home page styles at same time?
2.Is there RTL like to add languages like Persian or Arabic?
3.When I buy which i will. do I get all the photos in your demo included?
I would to hear from you soon
Hello,
Thank you for taking interest in this theme.
1. Please note that you can run import the demo in order to get whole our demo content.
2. Our themes do not support RTL. You can install RTL language but our dynamic shortcodes won’t work in RTL fashion.
3. Please, note we bought most of images we are using on our demo sites on Shutterstock service.
Unfortunately, we do not own copyrights for these images and we cannot sell them. You’ll of course get all images after demo import process on your installation, but if you want to use them on your live website you’ll have to purchase them from Shutterstock: http://www.shutterstock.com/
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I wanna buy this theme but when I try mobile version its not working good. Is it temporary problem or not?
Hello,
Thank for taking interest in this theme.
This theme is fully responsive, but if something on our demo site doesn’t look fine on some specific device, just let us know and our support team will try to fix it as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You write that the theme is responsive, but in fact – fonts and structure in the mobile version look awful. pls correct or give normal settings. see https://ibb.co/82qMSdS
Hello,
Thanks for writing in.
As you can see in the following screenshot > http://postimg.cc/4Y87KX3R everything looks just fine on our side.
This may be something on your end that needs to be checked, it is not possible to provide exact reason or solution for this without checking within your website.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok give me your settings. why your version is well, but mine is different, so you sold the theme without any settings. But your demo website has the same problem – watch the video https://www.4shared.com/video/6WulGMvPee/2019-09-27_17-14-48.html. And no need to kick me from side to side – please give a quality product, you’re an elite author.
Hello again,
Please check this on some mobile/table device and if the issue occurs, please let us know on which device or OS we can reproduce it and we will take a closer look and try to fix it as soon as possible.
As mentioned in previous reply, please just create a support ticket using the link below and our support team will gladly assist with any theme issue as soon as possible → https://mikado.ticksy.com
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
so why should I wait if your developers have just fixed it? why should I wait for your hopes that this update will be released very soon or maybe not? Why I as a buyer must abide by the rules, and you as a seller – no? Why did you sell a non-working item and make me wait for updates? this is not an improvement, not a revision of the new – this is a bug that you must fix and give me a new file. Otherwise, I will write Envato complaining that you are not selling a quality product.
As mentioned in some previous comments, we offered to provide you with some solution for this minor bug (fix for Link feature within Team shortcode) over our support forum, because we are unable to share any theme files publicly. Regarding the theme update, please note that we need some time to make these changes within our theme and then packet it for Theme Forest site. We are working on that, and this update will be released today.
Thanks & Regards
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Will be fixed in the update also errors of adaptability and link? and which files I will need to replace, I don’t want to reinstall the theme.
Hello again,
As you can see within Powerlift Change Log, we implemented a fix for “link” issue and added some CSS for mobile responsiveness, so you just need to update your theme by following the instructions from this article > https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, I wrote to the forum – which files I need to reinstall for everything to work, I do not want to update the theme – a lot of work has already done to configure for myself
We have located your tickets on our support forum. One of our support agents will answer your ticket as soon as possible.
Anyhow, we suggest you try to update a theme via FTP. You can do that very easy by following the instructions from the previous reply.
Please continue the conversation on the ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I know how to update a theme. but I do not want to do this. I want just replace the files. For more than 2-3 hours no one from your support answer me. Do you understand that I spend my personal time – few days already. I didn’t pay money in parts! You offer a finished theme – so do it right! no? Ok, return the money! I couldn’t wait any longer. And this is only the beginning, what will happen next?
I ask for the last time – cross-browser does not work (chrome), you may have done it for yourself, but there are other browsers besides you. Theme not respective – I sent screenshots to support. The files where you fixed the error with the link and which need to be changed, not told to me. Either you decide these issues until tomorrow, or I am writing an Evanto about a refund, leaving a corresponding feedback. These are small problems and you not solve them so long! What will happen if the bug turns out to be serious? Don’t need to write basic and prepared answers for me, I know this very well. I ask specifically to tell me WHICH files do I need to replace? And make cross-browser and responsive!
Hello again,
- Once again. All tickets in our support forum are assigned by our support agents and they are answered from oldest to newest (Mon-Fri, 9.00-17.00 CET) and the usual response time is up to 24h and it might vary depending on a number of tickets. Anyhow, our support agents have already answered to all your tickets.
- We implemented a fix for these minor issues within the latest update. So you just need to update the theme and everything will be working fine. We provided some list of updated files, but please note that some sass and js files were minified, so we cannot guarantee that if you replace some files manually, that will solve listed issues. The easiest way to get implemented fixes is to update a theme, and we’ve already suggested to you a couple of times. That’s the usual procedure for fixing some bugs within the theme.
- Regarding the responsiveness, our theme is full-responsive but if some element is not showing fine on some specific device, our support team will gladly assist with that as soon as possible. Anyhow, please note that we tested it on all relevant devices and browsers.
- We are sorry to hear that, but if you don’t wish to use this theme, you can submit a refund request. We really give our best to assist you with any issue, but please note that you’re not the only one customer here, so we cannot respond to all your inquiries instantly. As mentioned above, the usual response time is up to 24h.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
ok, thanks for your prepared and standard answer to users. it’s strange to hear from the elite author. I will appeal to evanto for a refund. I don’t have time to constantly wait you for solve such petty problems.
Our theme works fine, but since you don’t wish to apply anything that we’ve suggested, we are unable to assist you.
Yes, we are an elite author, and this is a premium theme that has a lot of options and customizations, users love that and that is why they buy it. If you do not know how to do something, then simply ask us in our support forum, but if you don’t wish to do anything suggested, please don’t be surprised if something won’t work properly on your end.
Thanks & Regards.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI! I try to specify a link on the page our team in the coach’s profile to the extended coach’s profile (trainer-home), but when I click on the coach’s photo, the page simply refreshes and does not follow the link. what is the problem? please resolve, as this problem will occur with all buyers.
Hello,
Thanks for writing in.
We have just checked this out and it seems like there is some bug for the Link feature. We will pass it out to our developers and hope they will be able to find some fix for that and implement it in the next update as soon as possible. Sorry for any inconvenience and thanks for understanding.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I don’t understand your policy. why should i wait for an update? this is a problem on your part. I paid money and I want to get a working product, not wait.
I would not want to quarrel with you and give your work to others on web resources, that somebody can help eliminate these bugs that arise in the process of implementing your theme. Let’s do it normal. So you have not a lot of sales, but you don’t already have contentment. On the contrary, you should come to the rescue. These are not such serious problems for the developer to wait for an update, but for the convenience of using the site, this is a problem.
Hello again,
Please note that we are working on it and a new update regarding that issue will be released very soon. There is no other way to solve it for all our customers. But you can submit a new ticket on our support forum at > https://mikado.ticksy.com and our support team will try to assist you with that.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I don’t want to write in your support, where somebody will tell me – wait a little longer, write there, then write here. I want to write here, so others can see that there are problems, but you don’t solve them. three days have passed – you haven’t decided anything.
Hello again,
Please note that there are some rules here, and we provide support only on our support forum since the author’s dashboard is meant for general inquiries and pre-sale questions.
So if you are facing some issue or there is some theme bug, that’s something that needs to be checked and our support team will gladly assist you with that and provide you with some solution for that, but you need to submit a new ticket regarding that issue.
Anyhow, our developers have just fixed it and that will be implemented in the next update, so in this case, you can just wait for a new update that will include a fix for the listed issue with the “Link” feature within Team shortcode. Hope this update will be released very soon.
Also, note that our usual response time can take 24 hours (9-17h CET, Mon-Friday) but on weekends it is longer.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good luck!
Thank you. 
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Congratulations for excellent work and sales!
Thank you for your great words
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
