1276 comments found.
Hi Matt
I have a serious issue – on the white background pages, the side menue is colored in a dark color in contrast to the background so it is visible. Same way, on the pages where the background in dark, the side menue is customed in white color so it is visible. However, on one of the white backgrounded pages (print screen attached), the side menue is colored in white so it is NOT visible! How do I control this shifting of menue color according to the background?
Thank you, Lior lior@captiva-cay.com
Any body some body ?
Hi there,
Thanks for your message!
I believe Matt already replied to the related ticket. Please let us know if there is anything else we can help you with 
Cheers, TeamLiquid
Hi TeamLiquid I have opened my ticket day ago and give him my credentials to login to my site and still there is no answer…
Thank you for the lovely theme. I really need help with a ticket logged a few days ago. I received one reply, but no further communication on when the issue will be resolved or how to fix it. I would really appreciate it if someone could please let me know. Thanks.
Hi there,
I believe this is already resolved. Please let us know if you need anything else
Cheers, TeamLiquid
Hello! I’ve been using this theme, but I need to have two languages in my website, do you have by any chance the .mop and .po files translated in spanish, or do you have another way easier than translate each line… it takes forever and at the end saving the file, my laptop freezes… :/
Hi there,
Thanks for your message!
Actually, you don’t need to translate all the content since most of them belong to the backend. However, you can use Loco Translate plugin to translate the related string. wordpress.org/plugins/loco-translate/
Hope it helps!
Cheers, TeamLiquid
Appreciate you new update but it is ridiculously slow.
Let’s look at the first demo page for example: https://retail.liquid-themes.com
Page insights: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fretail.liquid-themes.com%2F
Results:
Mobile
Desktop
Just wondering how you expect us see good results with our websites when using your theme?
Especially when the will affect our SEO and page speeds when the demo itself can’t even perform well.
Hi there,
Thanks for your message! We completely understand your concern but Google PageSpeed is not a tool used by developers to check the site/theme speed. If you’d like to see a detailed performance report (content, server, images, js, css, etc.), We’d highly suggest using GTmetrix. Here is an example: https://gtmetrix.com/reports/original.liquid-themes.com/n7d9bfYS You can also refer to these articles: https://docs.liquid-themes.com/article/159-performance https://docs.liquid-themes.com/article/83-performance-testing-using-gtmetrix Please let us know if you need further information.Cheers, TeamLiquid
What is going on – update killed my site! Manually updated the theme and now disaster. The Ave Core is not updating or activating; I was able to manually update WPBakery to 6.0 but the site is now gobbledygook (nothing but WPBakery code, as though WPBakery is not installed).
Hi there,
Could you please try using the auto update function for Ave and required plugins? https://docs.liquid-themes.com/article/21-updating-theme
If this doesn’t help, would you please submit a ticket here? https://liquidthemes.freshdesk.com/support/tickets/new
We’d be happy to help you.
Cheers, TeamLiquid
I was having the exact same problems as micdreams above – couldn’t update the core plugin, couldn’t activate it either. I backtracked to Ave 1.x for today; I will try an update again tonight. Has the issue with the core plugin been resolved?
Hi there,
You should be able to update properly with the auto-update function. If you are having any problems, free free to reach our support team.
https://liquidthemes.freshdesk.com/support/tickets/newWe’d be happy to help you.
Cheers, TeamLiquid
Ave core isn’t properly updating to 1.4.1 and I had to manually update my theme because it never showed up as an automatic update in the dashboard. There’s also still no update for WPBakery included as well.
The page also crashes when viewing posts now. I had to downgrade to 2.0 to view posts properly. I’m experiencing the same issue with the new demos as well.
Hi there,
Thanks for your message!
We’d be happy to help you if you can reach our support team here.
https://liquidthemes.freshdesk.com/support/tickets/newLooking forward to hearing from you.
Cheers, TeamLiquid
Hi, I’d like to have a possibility to insert images into posts via WP editor – but it seems the Ave Core blocks this option. Could you please point me out how to solve this? Thanks in advance.
Hi there,
Thanks for your message!
We’d be happy to help you if you can reach our support team here.
https://liquidthemes.freshdesk.com/support/tickets/newLooking forward to hearing from you
Cheers, TeamLiquid
Hello, Thanks for this amazing Theme. I want to remove post date but i can’t. can you explain me how can i do it? Thanks
Hi there,
Glad you like Ave!
It’s a really simple procedure. We’d be happy to help you if you can reach our support team
Cheers, TeamLiquid
Thanks I have created a ticket. I’m waiting for answer.
I believe it’s already replied
Hello,
I had a ticket opened, and after some messages, I still didn’t get an answer and my ticket has been closed. Yet, the question has been asked while support was still active, ans is still unanswered.
I would like to know why when we share a blog post, there’s no images that appears on the article from facebook, twitter, etc… and if there is a solution to that.
I would be very happy if you could solve this solution. After giving the login creditentials asked by your employee to solve the problem, I still haven’t received an answer, nor the bug has been corrected.
Thank you.
Hi there,
Thanks for your message!
There might be a mistake since we don’t close the tickets. Could you let us know your ticket ID so we can take a closer look?
Looking forward to hearing from you.
Cheers, TeamLiquid
I am trying to change the font color on the sticky menu, but cannot find this setting. Thanks in advance.
Hi there,
It can be found in the Liquid Header Options. https://docs.liquid-themes.com/article/113-sticky-header
Feel free to reach our support team for further assistance
Cheers, TeamLiquid
Hey guys,
is it possible to get PSD of the Original template http://original.liquid-themes.com/ ?
Hi there,
Unfortunately, it is not created in Photoshop. Really sorry about that. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hello, I purchased Ave, Installed it, and now I want to install the demo but I cannot navigate to Liquid > Import Demo as told in documentation, there is no such menu on my WP dashboard. What should I do?
Hi there,
Thanks for your message!
Could you please make sure Ave and required plugins are activated as instructed here? https://docs.liquid-themes.com/article/56-plugin-demo-installation-video-tutorial
If you need further assistance, feel free to reach our support team.
Cheers, TeamLiquid
Hi,
I have posted 4 tickets for different issues I am having on your support portal #4474 #4475 #4476 #4483 yet no response from your side. It’s been a day. Surely not a 24 hour support window.
Please reply asap.
Hi there,
As far as I see, they are submitted yesterday. And my colleagues are already taking care despite the weekend.
Cheers, TeamLiquid
Hi, i purchased and install the theme, congrats, it’s a wonder job!
I have a trouble with one plugin tahn i use, WPeMatico, and his not work… error:
Error 1: vc-script.js?ver=1.0.0:2 Uncaught TypeError: Cannot read property ‘atts’ of undefined at vc-script.js?ver=1.0.0:2
Error 2: liquid-wp-editor.js?ver=0.1:5 Uncaught ReferenceError: wpLink is not defined at HTMLDocument.<anonymous> (liquid-wp-editor.js?ver=0.1:5) at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,moxiejs,plupload,jquery-ui-draggable,jquery-ui-&load[chunk_1]=slider,jquery-touch-punch,iris,wp-color-picker&ver=5.3:2) at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,moxiejs,plupload,jquery-ui-draggable,jquery-ui-&load[chunk_1]=slider,jquery-touch-punch,iris,wp-color-picker&ver=5.3:2) at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,moxiejs,plupload,jquery-ui-draggable,jquery-ui-&load[chunk_1]=slider,jquery-touch-punch,iris,wp-color-picker&ver=5.3:2) at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,moxiejs,plupload,jquery-ui-draggable,jquery-ui-&load[chunk_1]=slider,jquery-touch-punch,iris,wp-color-picker&ver=5.3:2)
Can y help-me?
Hi there,
Glad you like Ave!
Could you please submit a ticket for technical questions? https://liquidthemes.freshdesk.com/support/tickets/new
Looking forward to hearing from you.
Cheers, TeamLiquid
Hi,
It’s been 4 days since I posted a query at the support website, and I’ve not received a response yet. Definitely not a “one business day” support.
Thanks!
Hi there,
Thanks for your message!
I believe it is already replied. Please let me know if there is anything else we can help you with.
Cheers, TeamLiquid
Hi,
It has been more than 10 days since I opened a case and I still don’t have a solution. Can you tell me what’s going on? How can it take so long to solve a problem? I need a solution as soon as possible please!
I expect news soon,
Thank you!
Hi there,
Thanks for your message.
I believe it is already replied. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hi Liquid Theme, You have really done great job with Ave theme. Is it possible to design something like this “https://dribbble.com/studiovor ” with Ave or in soon future. Coz this is will be the trending website design in 2020.
Thanks
Hi there,
Thanks for your interest and glad you like Ave!
Yes, it is possible! Feel free to reach us if you need further information.
Cheers, TeamLiquid
When performing the checkout process. The page / checkout / order-pay / goes blank.
Hi there,
Thanks for your message!
We’d be happy to help you if you can reach our support team: https://liquidthemes.freshdesk.com/support/tickets/new
Cheers, TeamLiquid
Your form not found of support team not found:
Errors in attributes.
On the product page, when the variations are not associated with each other.
The attributes do not arrive at the checkout and are also not shown in the order panel.
The only information that travels is the “id variation”.
Hi there,
Thanks for your feedback!
Could you please let us know your ticket ID so we can investigate this issue for you?
Looking forward to hearing from you.
Cheers, TeamLiquid
HI,
I’m still waiting for solutions to tickets.
It’s been weeks…!
Hi there,
Thanks for your message.
Our team is still discussing on the new functions you suggested. We’ll be in touch with you through the support portal.
Thanks for your understanding.
Cheers, TeamLiquid
Hi Support,
May i know is it possible to put a symbol & into a Page Permalink?
Example: www.abc.com/ha-&-lo
Thanks!
Hi there,
Yes, it is possible. Please use 26 instead of x%x .
Hope this helps!
Cheers, TeamLiquid
