10589 comments found.
Support needed and still cant get any help
Hi, you had 2 tickets and both were replied. Your tickets were opened in office close hours.
Hi, is there a way to have the image slider in the property lightbox loop? It will autoplay or you can click to the end of the gallery, but then it doesn’t return to the first image.
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards
I am using with Elementor and I created custom header in Elementor, everything in page disappeared like no footer, styles are all bloated, layout of page is fully damaged. So please refund my money as this does not yet fully support Elementor or you are not aware of power of Elementor.
Please send website link and admin login at https://favethemes.ticksy.com/ we check settings. it should work
Here are both screenshots where I am using custom header and without it. Its very clear things are not working good you can try in your local / dev setup. Or are you saying it should work fine? I am really stuck and looking for refund.
our team checking your ticket
Please send refund amount, Its taking lot of time
you never sent us refund request https://themeforest.net/refund_requests/new
have made it now, was not aware of step.. please approve
you got it
Hi Is there a possibility to add heat Character to the Energy label, In Norway we have A, B C etc, and then the heat Character as Color Green to Read in text, Like Energy class “B- Dark green” or “B- Read” The last Coloring label is the how the heating is delivered, El or Fossil fuel the scale goes from Dark Green to Read. Or is there a good way to add this coloring label to the Energy label?
Can you send screenshot?
As i wrote the A,B,C,D etc is by letter and the heat Character colour we type as text, Like “A-GREN” or “A-YELLOW”
The letters from A to G are the mark of how much energy is required to heat the house. A is a top modern, well insulated house. G is an older house with insulation under today’s standards. The color range goes from red to green, where red color means that houses and hot water are only heated with electricity. The use of renewable energy sources brings the house closer to green status.
Will recommend to development team
Thank you!
Hi, Any news on release date of the major update?
In January 2020
hello team, a question for you.. how can i remove the title from pages templates all? from page template i know we got “show title” but on page listings no, and all other pages! also my support expire, can you send a recommandation here? still waiting for the crm version! any ETA?
try this CSS code .page-title-left { display: none; }
Hi. I am thinking about buying your theme license again. I noticed on my current install that the “Classic Editor” is required. Does this mean that the theme doesn’t play well with Gutenberg? Thanks.
Classic Editor is optional not required
Hi, first time setting up the payment gateways for Paypal and Stripe. For Paypal, I’m getting:
Oh oh! Page not found.
We’re sorry, but the page you are looking for doesn’t exist. You can search your topic using the box below or return to the homepage.
Stripe is also saying package_xxx not found.
So none of my payment gateways are working. Can you help?
Thanks
https://help.houzez.co/membership/stripe-membership-package-setup/
https://help.houzez.co/membership/payment-gateways-setup/
PS: If still not able to setup then contact at https://favethemes.ticksy.com/ our team will setup for you
Hi! I add one video from youtube, but sound its deactivate by defoult. How can I change this? Thank you.
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards
1. When are you introducing CRM? You’ve been saying “soon” for very a long time now. 2. When are you introducing ability for agents/agencies to see statistics for each property from their dashboard?
All big themes have these two features
In January
Hi, I have a pre-sale question.
I am interested in this theme but i need to be able generate the properties details by using a 3rd party xml file. Is there something in the theme for that ? Regards, Carlos
Hi, you can import/export CSV, XML file using Houzez CSV XML Addon and WP All Import plugin. Addon included free of cost in theme.
Thanks for the reply,
So if i use what you explained, i can generate the properties with an xml file ? How the datas from the xml file will be added in the correct fields in the theme ? Is there any rule to follow about the names used ?
Regards,
Carlos
Yes, you can. When you generate, you will map fields first. Everything can be done in admin panel.
Hello i buy this theme the cod is wrong I purchased but the password is wrong can you help me
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards
Can we get social share buttons on the property detail page?
Property Detail already have https://tppr.me/afNeh
Hi, do you offer presale support? Have a quick question about the listing page and if they can be edited to our liking? Specifically would like to have master slider or slider revolution at the top of select listing pages in order to have scrollable images at the top?
Are you talking about listing detail page?
Yes i am.
No by detail it is not possible for listing detail page but i can be achieve with little change in code
Wil you be able to assist with this coding to help achieve this?
We can just guide you. If you want us to do then you can hire our customization team
Yes please can i hire you? How much is it?
you can hire our team from sales[at]favethemes[dot]com
Hi, I tried emailing the support email to hire them 4 days ago and still haven’t heard anything back.
what is your email?
javier@
ok
Hello, I have continued with your support 3 times and my support has just disappeared. I need a discount to support the 4th time. Will it be possible?
There is no way to give discount for support 
Is it possible to make a page that has “Status: Privately Published” be visible to any users I create, who for example would have the role “subscriber” or “buyer”? The idea is that they can login using their details and view a page that isn’t visible publicly.
Hi, i think WordPress by default has this option
Hi. Can you tell me what is the typical support ticket reply time? (#2240062)? I submitted a ticket regarding the homepage and have since done some reading of past tickets. I am seeing conflicting information between the theme documentation and what is being mentioned by tech support. Can I use the hello@... email to get some clarification? I would prefer not to have to go back into a queue to get an additional question answered after my ticket is addressed. Thanks.
Response time can be 24 hours but you got replied from our team in 12 hours
Hi, https://prnt.sc/q9bs8p Please tell me by what principles does it work? And is it possible to change the selection of similar objects? For example, at cost or even manually indicate?
You can find settings in Theme Options -> Property Details https://tppr.me/UM3Ju
I seem to remember seeing a way to export the property data as a simple spreadsheet. I’m creating a sister site to my client’s existing Houzez site, and I need to extract all the house data, merge it with some other data, and import the combined data into the new site. Where can I find the export feature (if it does exist)?
You can export XML file from admin panel using Tools -> Export
Or
You can use WP All Export plugin which also allow to export in CSV format
Thank you, CSV sounds good because I’ll need to manually input extra data from another sheet.
Hi guys! Have a problem with theme activation. I bought it 2 or 3 years ago and used only at test subdomain. Then my project was freezed for some time. Now we have time to renovate it and i install it to my domain but have such problem: https://i.imgur.com/78vZPWm.png How can i solve it?
Send website link and admin login to our team, they will activate it
