213 comments found.
Hello. When I am uploading the demo contents I don’t get any demo its jus old Html content it’s like Elemontor it’s not set up for the demo content. I just made a purchase but it’s not working. Please help. Our website is https://naturalife.mk/ please check all the menu tabs
Hi,
It seems like you have successfully installed the demo. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
i also want to now if its updated before i can buy this
Yes, the theme will be updated in 1-2 days. We just want to make sure everything is working properly and adding PHP 7.4 support.
Hello, Really interested in buying this theme, WooCommerce has a new version now, is the theme compatible with WooCommerce 4.0.0 ? Thank you.
Hi,
The theme is compatible with WooCommerce 4.0 with but still we are going to release a new version in 48 hours.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
hey guys,
Is there a theme update due or does this need to be fixed manually? “Your theme (NaturaLife) contains outdated copies of some WooCommerce template files.”
Thanks
Hi,
It is safe to use WooCommerce 4.0 but still we are going to release a new version in 48 hours.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
I’m using this theme. How can I change the currency of the products?
Hi, You can do it via WooCommerce Options https://docs.woocommerce.com/document/shop-currency/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello, I cant find place to change text in your RT Contact Form “Name, mail, etc.” and “read more” on RT Blog List. Where I can find it? Best Regards, Kasia
Hi Kasia,
Those are static fields but you can create the same look by using Contact Form 7 plugin https://naturalife.rtthemes.com/demo/contact-forms/
For further help, you’re welcome to start a thread on our support forum at http://support-rt.com
Kind Regards,Theme Support
http://support-rt.com
Hello! I’m considering buying this theme, but first I would like to know the following: 1— Does the theme NaturalLife support several blogs (each one about its own category) in the same website? 2— How much is the annual renewal of the license to keep receiving theme updates and technical support? 3— When do you expect to support WooCommerce 3.9 in this theme?
Thanks, Carlos
Hi Carlos,
1) Yes, you can do that. 2) Product updates, technical support for bugs and compatibility issues are always free (product lifetime). Other than that we are following Envato’s policy, where you can read more at https://themeforest.net/item_support/what_is_item_support/21811815?url_name=naturalife-health-organic-wordpress-theme
3) It is compatible with WooCommerce 3.9 but we’ll release an update soon that adds more handy features!
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards, Theme Support
Thank you!
I am interested to purchase this theme, My main concern is about the support . How fast is the support?
Hi, We are doing our best to answer as fast as possible, max in a day on weekdays. Please feel free to ask if you have any further questions. Thank you for interesting in our themes. Best Regards
Hi I really like you theme but just checked the demo on https://www.webpagetest.org/ and it came back https://prnt.sc/qspq4w the load speed is fine , any way to get first byte time and Cache static content to A and a pass on Effective use of CDN.
Hi,
It was a server related issue, its OK now
https://www.webpagetest.org/result/200127_FH_3b620814050bf955707266398ca698ed/ https://cl.ly/86a779a3c7bb/Image%202020-01-27%20at%201.59.34%20PM.pngPlease also note those results are highly related to the server speed/performance, server its location, cache plugin, etc. You can follow this https://gtmetrix.com/wordpress-optimization-guide.html
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi, My woocommerce cart page and checkout page was delete by mistake. can you help me to re make those.
Hi,
You can reinstall them by using WooCommerce / Status / Tools / “Create default WooCommerce pages” button.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
I’m using this theme. I want to add quick view and compare for products. But your theme haven’t this features. need help
Hi. Your theme’s category image not showing. already have a field to add the category image. But once i add the image and then its not showing. Please help.
Hi,
It’s WooCommerce category right? Please check these options inside Customize / WooCommerce / Product Catalog https://cl.ly/0d94512ab7a9/Image%202020-01-18%20at%202.51.31%20PM.png
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello I have purchased your theme twice now and have loved it. However, I am having a hard time signing in to the RT support centre. When I click “forgot password” it says it will send me a link. It ends up sending the link to me 24+ hours later, then the link is no longer valid. I have emailed you with the “contact us” form on your website and have not heard back. Please instruct me on my next steps so I can log back in to my account! Thank you.
Hello, We’ve just replied your email. Please let us know if you need anything else. Thank you for purchasing our themes. Best Regards
Hello. I have replied to your email and haven’t heard back. Wondering if you can please reset my password for me on your end? The change password link still isn’t working for me. Thanks so much!
Hello, We’ve replied your email. Please do not hesitate to contact us if the problem exists.
Hi The problem still exists. Please reset my password for me on your end.
We’ve just sent you an email.
Hello,
Is it compatible with polylang plugin?
thanks
Hi, Yes it is compatible with Polylang and WPML. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hello, don’t work demo site
Hello Tatyana, We’ve been moving our demos to a better server. Please check again, it should be ok now. Thank you.
Hi, How can I change shop mobile view from one column to two column?
Hi,
You can put the CSS below into Appearance / Customize / Additional CSS to change that;
@media screen and (max-width: 425px){
.woocommerce ul.products li.product, .woocommerce-page ul.products li.product {
width: calc( 50% - 10px) !important;
margin: auto 5px 40px !important;
}
}
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards Theme Support
Hi. Presale questions :
1. i use elementor pro, to which elementor pro theme do you recommend intalling your theme ? Hello? Ocean wp? etc.
2. i want the products on the shop to be presented as list and not as grid, does this theme have this option ?
Hi,
1. Yes, you can use Elementor Pro with the theme. 2. We don’t have that layout option with the current version.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Beautiful Theme! Is this theme also with VC working? THX!
Hi,
Thank you! Unfortunately, this one supports Elementor only. You can check our another theme which comes with built-in VC and Elementor support https://themeforest.net/item/businesslounge-multipurpose-business-consulting-theme/20587127
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
is it possible to hide the hamburger menu only on desktop but keep enabled for mobile?
Hi,
Yes, it is possible via theme options. We called it “Side Panel” and here are the options you need https://cl.ly/e542f31be0d7/Image%202019-09-26%20at%204.26.21%20AM.png
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
thx!
How can I install the demo?
Hi,
Please follow this video http://docs.rtthemes.com/naturalife-documentation/#article-1161157 or this tutorial http://docs.rtthemes.com/naturalife-documentation/#article-1161165
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
hi guys, send you a ticket request as im getting a few errors like this one: An error of type E_ERROR was caused in line 521 of the file /data/www/23426/website/www/wp-content/themes/naturalife/rt-framework/plugins/class-tgm-plugin-activation.php. Error message: Maximum execution time of 30 seconds exceeded. Why this error?
Hello,
Please make sure your PHP limits have been increased http://docs.rtthemes.com/document/requirements/ You can ask help from your hosting provider about it.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello, I send a ticket 3 days ago and didn’t get a reply. Also php limits are max_execution_time = 300 and post_max_size = 64M.
Hi,
Could you please try to increase max_execution_time with a bigger number like 600. Or try to activate plugins ( Appearance / Install Plugins ) one by one.
