Hello there,

Thank you for purchasing our theme and for reaching us. A 404 error usually means that your permalinks are not properly configured. You can reset your permalinks from Settings > Permalinks, choose “Default” and “Save Changes”. This would re-generated your permalink for default settings and should solve most 404 errors.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Please email to our support here https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with this plugin after purchase theme. We will look the issue.

Thanks, Farook

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please give us your website URL ? We will check the issue.

Thanks, Farook

hello Ibrahim, I don’t send the url in the comments… I just need a simple explaination on how to make the brand that appear in each product page be automatically resized

Hello there,

You can email your website URL to our support here https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support

Thanks, Farook

Hello there,

Thank you for your interest in our theme. The theme is a WooCommerce theme and supports all features of WooCommerce. If the referral plugin has a WooCommerce compatible version, then the theme will most likely work. Please email our support with your plugin. We will setup a trial with your plugin for you to test it yourself.

Thanks, Farook

Hello there,

Please do not post comment in Github as it is not monitored. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details, we’ll look into the issue.

Thanks, Ibrahim

i sent to you please check

Hello there,

Thank you for your patience. My colleague have responded to your ticket please check and let us know if you have further questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please email to our support here https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support regarding this issue. We will look the issue.

Thanks, Farook

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom CSS to Appearance > Customize > Additional CSS and update your color code :

You can also add the code to your child theme’s style.css. Once you’ve added the style to your child theme please make sure you load it by enabling it in Electro > General > Load child theme’s style.css.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Farook

Hello there,

Thank you for purchasing our theme and for reaching us. To move proceed to checkout button, please add this custom CSS to Appearance > Customize > Additional CSS :

You can also add the code to your child theme’s style.css. Once you’ve added the style to your child theme please make sure you load it by enabling it in Electro > General > Load child theme’s style.css.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Farook

Hello there

Thank you for your interest in our theme. Our demo is live and works. Can you please clarify what is the issue you are facing ?

Thanks Ibrahim

Well, i’m tying to watch demo, but its impossible.

Не удается получить доступ к сайтуСоединение сброшено. Попробуйте сделать следующее:

Проверьте подключение к Интернету. Проверьте настройки прокси-сервера и брандмауэра. Выполните диагностику сети в Windows ERR_CONNECTION_RESET

Hello again,

Are you trying to access from Russian IP ? Our servers are hosted in DigitalOcean cloud which are banned in some Russian ISPs.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. If you are using contact Form. It will only send you an email configured in the contact form 7 settings. It will not manage a list. You need a newsletter signup service like MailChimp to manage a newsletter list.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

ok thanks, how to show newsletter on mobile view?

Hello again,

You can add a newsletter form in Mobile Footer Widgets in Appearance > Widgets.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Well, the problem seems solved: The Yoast SEO plugin generated the error. Once I updated that plugin, editing came back to normal. Now everything seems ok.

Hello there,

Thank you for purchasing our theme and for reaching us. Glad your issue is resolved before we had a chance to respond. Please do not hesitate to reach us if you have any other questions related to our theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme is translatable and we have included all the strings with the pot file. You can use a plugin like loco translate to translate the theme into your language. You can find instructions here : https://docs.woocommerce.com/document/woocommerce-localization/#creating-custom-translations-with-loco-translate.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you for information! I do it, but one place i didn’t find how to translate: https://prnt.sc/qew3pj Do you have any idea where is this translation location?

Hello there,

Thank you for reaching again. The text mentioned in screenshot is not comes from theme. It comes from WooCommerce plugin. Please translate WooCommerce plugin also using Loco translate.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Farook

Hello there,

Thank you for purchasing our theme and for reaching us. When the add to wishlist text is longer this happens. It can be resolved by :

1. Using a Custom CSS, you can share with me your website URL. I will take a look and make a suggestion.

or

2. You can use a smaller text. In our demo we’ve used “Wishlist” instead of “Add to Wishlist”. You can change it from YITH Wishlist > WIshlist Text.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hi,

Nice thank you so much

Happy new year and long life to Electro theme and Ibrahim

Hello there,

Glad to be able to help. Wish you too a happy new year and long life.

Kindest Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. We are glad that you are satisfied with our theme and documentation. I appreciate your feedback. Please do not hesitate to reach us if you have any questions related to our theme.

Kindest Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please navigate to Electro > Shop > Single Product Page > Product Gallery Carousel and disable it. After disabling please try again and let us know.

Thanks, Ibrahim

Hello Ibrahim, Thanks for your asap reply. Have a good day. DY

Glad to be able to help. Please do not hesitate to reach us if you have any questions related to our theme.

Hello Toni,

Yes, you can update to WordPress 5.3.2.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Static blocks and Product Categories need to be enabled from “Screen Options” on the top-right corner of Appearance > Menus screen. Ref : https://docs.madrasthemes.com/electro/topics/navigation/general-guidelines/#enabling-css-classes-field-static-content-blocks-product-categor

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hi, Thank u so much.

Hello there,

Thank you for purchasing our theme and for reaching us. If you are trying to edit Visual Composer in home pages and the changes do not reflect, please check the home page options and make sure that you’ve enabled “Page Content”. Ref : https://docs.madrasthemes.com/electro/topics/troubleshooting/home-pages/visual-composer-does-not-work-with-home-pages/

You can uncheck the other blocks if do not wish to load them as well.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

thanks. very helpful

Hello there,

Thank you for purchasing our theme and for reaching us. Home pages in Electro are built using page templates. ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/ ). This means there will be no content in the text editor area or visual composer back-end editor. The content is loaded from the template file and are configurable via page options meta-box that are present below the editor ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options ). This makes sure that the home pages are independent of page editors.

However you can also build the home pages using visual composer or Elementor. For example, you can build home v1 by following the instructions given here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-visual-composer/ or here for Elementor : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-elementor/

Instructions for Visual Composer: You need to paste the code given in the documentation into your child editor to generate the page using Visual Composer. Here is a video on how to paste the VC code from documentation into your page : https://www.youtube.com/watch?v=mIsMoJmhKVo

You can use Elementor or WP Bakery Page Builder ( formerly Visual Composer ) or a mix of both.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello Jens,

Thank you for your kind words and appreciation.

Please do not hesitate to reach us if you have any questions related to our theme.

Kindest Regards, Ibrahim