3288 comments found.
Dear support, after many updates the problem of the cover image in the double language is still not solved. What can I do to fix it? it is a mistake that has remained in the template for a long time.
PLEASE PLEASE FIX THIS ISSUE. 
Dear labless,
I am so so sorry for the delay but please note that you are the only one who is asking for this. S it makes us to do the things that our clients ask more. By the way you are right and I am sorry for that. I put it in our to do list with a very high priority. I hope the fix update comes soon for this. (probably less than a week)
Sorry again
oh! thank you!
the update is ready? thanks!!
How can I use the theme on multiple domains? I want to use it on 2 of my websites
Dear Moneff,
I am so sorry to say that but, according to Envato Market policies, multiple activations with a single license is not allowed. If you want to use your product on two domains, you need to purchase a separate license for each. Please rread this article for further information: https://themeforest.net/licenses/standard Regards,
also i have a problem when i remove the Display Top Header bar – is sty there and the withe line isn not despairing after turn it off http://hawaiidivetoday.com/
Dear ivandancom,
As we already said, please use our support center. We can help you better this way http://support.averta.net/en/item/phlox-pro/
Regards
HAVE A PROBLEM ON THE BIG SCREENS THE SLIDER IS NOT FULL WIDTH
please help me fix it
http://hawaiidivetoday.com/And how to make the heater transparent over the header ?
Hi there, To make the menu transparent you can easily use the related option in Appearance > Customize > Header > Header Section > Background Color. To make a slider full screen, you can stretch it using the Elementor. For further information take a look at our online documentation and if you couldn’t get what you are looking for, you can use our support center to get technical support. Regards,
Hi guys, I have one question if anyone knows. I’ve purchased theme for testing purposes and editing it on cheap domain. When it is finalized, can I use same theme on other REAL domain where it was intended to use in a first place, with all changes made and finished setup??? Thanks
Hi there,
You can easily transfer your license to your real domain once you finished designing your website. Here’s our official guideline to do that: https://docs.phlox.pro/article/174-transfer-license Please note that we recommend you not using a cheap domain for a better experinceRegards,
I forget to deactive license to my old expired domain, and now i get problem to deactive it because my support has expired and i didnt found any license that i already purchased in averta support.. really need help to solve this problem…
already solve my problem… now i has active my license to my new domain.. sorry for spamming…
Dear WillEga,
Happy to hear you solved your problem
what theme would it use? I know elementor works with a base theme 
sorry of its been answered already
Hi, It is ok 
are the phlox demos elementor demos or bakery demos? i ask coz its not clear. I use elementor, but do not want additional bloat of bakery or other builders
Dear Sunshine, All our demos are built with Elementor and it is not necessary to install any other page builders. You will get the most out of our demos by just installing Elementor. Regards,
Hi! I’m trying to Activate Phlox Pro with my license code but it keeps giving a “Connection Error” every time I’ve tried. I tried waiting a couple of hours and changing to a different internet connection but the error is still there. Please, can you help me with this?
Dear Fenuza,
It seems that Phlox is having trouble connecting to our servers. Please contact your hosting provider and kindly ask them to whitelist the following addresses: averta.net api.phlox.pro masterslider.com If the problem persists, please create a ticket on our support and we would check the issue in detail. http://support.averta.net/en/item/phlox-pro/
Regards
Thank you so much for the prompt response. That was the issue, my hosting provider was blocking outgoing connections. I whitelisted your domains and was able to activate the theme.
Great to hear that! I hope you will never run to any issues in the future, but if you did, feel free to create a ticket on our support center and our support agents would help you. Regards
Hello,
Just wonder does this theme come with all Elementor PRO features? If not, what are the differnces? THANKS
Dear Glamorousjz,
Elementor Pro is not bundled with Phlox Pro. By the way, we have added all our special elements to Elementor free, and also header and footer builder. If you need more details you can check out our Documentaition or ask your pre-sale questions via our online chat on https://phlox.pro/go
hey, i cant see any of phlox elements on “edit with elementor” they are all invisible, please help im studck like that for about a month
Dear Guyaga,
It seems that something’s wrong with the Phlox Core Elements plugin. Please make sure it is up and running and if the problem persists, we need more information to resolve the issue, so please submit a ticket to our support center so we can help you better there.
If you’re a fan of Elementor, THIS IS THE THEME FOR YOU!! Just as dynamic, modern and engaging on mobile view I’ve sent quite a few clients to Phlox so they can have their own copy and license for updates etc #AMAZING100 ⚡️
woow, Dear thewebstylist I am so glad that you like Phlox this much and please note that we are always trying to make it better and better. so if you have any issue or request you can simply use our support forum to contact us. Big thanks
Elementor Pro is included or Elementor Free Version? I want to use Elementor Animations, is it included?
Hi, no Elementor Pro is not included and we added our elements to Elementor free about the animaitions and parallax we do have our own options for that. I am not sure how similar they are with Elementor Pro
Hello, it has been over a week and i’m hoping you can respond to my support ticket regarding the menu. thank you.
Hi, All your tickets will be replied today. Sorry for the delay
Where do i get the Element Pack License?? I unable to activate most plugins. I get an Ajax Error! Please help!
Dear Surfacerestoration20,
First ofall please use our support forum, we can help you better on our support forum. About the bundle plugins please have a look at the following article https://docs.phlox.pro/article/157-understanding-the-bundled-products-license-rules If you need more details or have any questions please use our support forum on this link http://support.averta.net/en/item/phlox-pro/
Good evening I have already sent you more tickets on your assistance page without finding any more I would appreciate a quick response Thank you
Hi, As you know it is weekend but we will reply your ticket today.
Best
does this run under wordpress with elementor free? Do we need anything else except this?
Hi, Yes it is, in fact we use Elementor free on all of our demos. so you do not need to have Elementor Pro butif you like you can buy and use Elementor pro on PHlox as well.
Hi! I have your theme. I wonder if it is possible to use one of your templates for some pages but not have your theme active? If so, how do I do that? Thanks!
Hi, I am sorry but you canno combain 2 demos. In fact you need to stick with one demo but you can use templates kit to create other pages. On templates kit you can see some parts of other demos and use them
Hi,
I already install the phlox pro. But i have problem. I have countdown template on other page, and the countdown not working. I use countdown in Elementor Essential Addons.
Please advise.
Hi, since we need to have more details about your issue, Please use our support forum we will help you there better
Hello, I need to check the 160 “Elementor” elements included in your theme. Do you have a link please?
Hi, I am sorry we do not have the list of them, right now
Hi again, yes it is included as a bundle plugin, you can find more info about bundle plugin rules here https://docs.phlox.pro/article/157-understanding-the-bundled-products-license-rules
Thank you did you take the elements as they were or did you restyle them?
Hi again,
For most of them as they were, but if their styles did not fit our theme then we change the style of those
