344 comments found.
Hi, it would help if I can change the links for the social icons in the widgets, I can’t find any way to change the links of those social media icons and I don’t want to resort on using other than that of those social media icons only.
Hi, you can change it from Customizing ▸ Advanced Settings
▸ Social, for more help please create a ticket from here https://docs.pixeldima.com/support/
Thank You!
Nice theme but difficult to maintain, get errors with theme and native plugins upgrade and problems with the editor… (installed for 2 years on 2 websites)
Thank you for your kind words, please send us an email from here https://pixeldima.com/contact/ include your website and your login information so we can help you. Thank You!
hi, i have changed the logo but it doesnt appeard
Hello, it will be good if you create a ticket from here https://docs.pixeldima.com/support/ include your website and your login information so we can help you.
Thank You!
in theme i dont have option design option in wpbakery i have many space sir
I have a problem creating pages permanently.
There is a file Documentation how can do theme and setup page home and another page services.
How to use the theme here. There is nothing but how to use slider
i see youtube there nothing there
I want a solution, please
Always i buy theme and there is always a file Documentation that defines how to use it in detail and there are educational videos for that in youtube
Hi thank you for purchasing our theme.
Could you please let me know which demo you want to install? I will help you with that.
And you can check how to use different elements of the theme on the documentation file, see Image: https://d.pr/free/i/VICJ0s
You can also check the documentation online here: https://docs.pixeldima.com/okab/
in theme i dont have option design option in wpbakery i have many space sir, what can i do you can go website and see space http://kaizen-bs.com/who-are-we/ the demo we do not have space this is the first
Could you please open a ticket via our website: https://docs.pixeldima.com/support/ and send us your login info so we can check it for you. Thank you!
the second where can I put favicon, i search in theme option
How will you create the homepage same demo
Hello issam, we have contacted you via our support system
Hello, I would like to know what are the hosting requirements so that the theme can work properly. Thank you.
Hi, thank you for your interest in our theme. Please check here the server requirements: https://docs.pixeldima.com/okab/wordpress-and-okab-server-requirements/
it’s not working, a lot of bugs, especially with RTL, I do NOT recommend it, i lost my money.
All the features that you said , this what pushed me to buy the theme, but I saw many bugs, made me regret, if you want a video of the problems I can send it to you, and if you can help me to solve the problems then tell me how that
We are here to help you if you create a ticket from here https://docs.pixeldima.com/support/ so please create a ticket and we will help you, and let you know how we did that. If we found any bug, be sure we will fix and release an update for all our users. Thank You!
Ticket #2081
Thank you for creating a ticket. We have replied to your ticker waiting for your respond.
Hi! How long does it take usually to respond to tickets? I have one that has been pending for 1 day.
Hello, we have replied to your ticket. please if you did not get the replay send me your ticket ID here. Thank You!
Hi, can u update theme for jQuery 3.4.1?
On all our theme we are using jQuery that come with WordPress Core, it’s not good idea to update your jQuery so many plugin use the old version it may break your website, however, if you want to update it follow this https://wordpress.stackexchange.com/questions/257317/update-jquery-version and make to use it with child theme. Thank You!
Thank you I know but i have errors only in the theme after update jQuery(flexslider is not a function in main.js file; and error with compactibility Bootstrap – require updte to new version) TY
Hello, sorry for late replay Please send me your website on contact page so I can help you more. Thank You!
ok 
https://www.tvorba-webstranky.sk/kontakt/ and check please homepage console errors
Please create a ticket or contact us from here https://pixeldima.com/contact include your login information so I can detect what file make this error on your console, if it’s from the theme or third part plugin. Thank You!
Hello the customize not working I can’t do anything i cant change logo and color Please help me
Hi, thank you for contacting us. The issue happen when you update WordPress to 5.3 Please update the theme too to the latest version, you can learn more here: https://docs.pixeldima.com/noor/theme-installation-and-update-via-envato-market-plugin/
it’s same problem what i will do ?
Hello, just make sure that you have the latest version of Okab following this link https://docs.pixeldima.com/noor/theme-installation-and-update-via-envato-market-plugin/ If you need more help just create ticket from here https://docs.pixeldima.com/support/ so we can help you. Thank You!
Hi, every time I submit a ticket, I log in a day later I cant find it. Happened 3 times now
Hello, sorry about that, I have searched for your username and I found two closed tickets with this email abdullah*ra@gmail.com the first on 12/9/19, 9:28 AM and second on 12/11/19, 2:21 PM I opened both ticket ( Please next time check all ticket open and closed one ), Again I am very sorry. Thank you for your understanding.
Hello, just 2 pre-sale questions:
- is this theme compatible with ACF Pro (Advanced Custom Fields Pro). And/or can i extend the backend WP Bakery editor with the ACF extension to retrieve dynamic fields?
- does this theme have a transparent header option?
Let me know. Thank you.
Hello, thank you for your interesting in our theme. 1- Our theme used and depend on CMB2, however, some user use the ACF and ACF Pro Without any complaint if you want to test something I’ll be more than happy to help you with. 2- Yes, we have this option you can check here https://okab.pixeldima.com/app/ and here https://okab.pixeldima.com/restaurant/
Thank You!
Thank you for your kind reply. I’ve just bought the theme, and installed it. Now i’m gonna dig in it. In case of need i will get in touch with you.
Thank you! and we are here for all your questions
Unfortunately i have already opened a ticket 
Thank you, our support team will assist you with your inquiry.
Hi, it’s taken me a while to complete our site. Now that I have I notice that whenever I share a link to our home page (on to skype or facebook for instance), there is an image being loaded from your server which is then being shown instead of an image from our site. This is the source: <meta property=”og:image” content=”http://okab.pixeldima.com/wp-content/uploads/2016/07/finance-demo.jpg” /> <meta property=”og:image:secure_url” content=”http://okab.pixeldima.com/wp-content/uploads/2016/07/finance-demo.jpg” /><meta property=”og:image” content=”http://okab.pixeldima.com/wp-content/uploads/2016/07/finance-demo.jpg” /> I have clicked on every option I can find to figure out where this is set, but no luck. Also I think this is causing Google to note to visitors that our https is not completely secure. It mentions that some images may be insecure (it used worse wording that this but you understand I am sure). Is this an error? Thanks, Ben
Hi, This called open graph and you can change it please make sure to follow this article here https://docs.pixeldima.com/noor/how-to-change-open-graph-image/ Thank you!
Hi, how do i update WPbakery? i removed it and installed it again, but i still cant see the composer working..
Hello, Okab includes the latest version 6.0.5 pleas make sure to update the theme first and update WPbakery. For more help please create a ticket from here: https://docs.pixeldima.com/support/ Thank you!
hello I have error after I change google font, it’s give me google page error:
400. That’s an error.
The requested URL was not found on this server. That’s all we know.
https://almawraqi.com.sa/error1.pngand look how page look like
thanks I solve it.
Glad you have solved this, and thanks for letting us know.
Hello. We purchased this theme to use on a new site, and it seems everything is working on the admin side with WPBakery, building, and publishing content as normal. However when we’re logged out of admin, most of the content is hidden or not visible on the public side. What could be the issue here?
Hello, please make sure your pages are not private, for more help please create a ticket from here and please send us your website and your login info so we can help you. Than you!
Our pages are not private and are set to public as mentioned above. I cannot create a ticket because your ticketing system is not user friendly, and is not allowing me to connect my Envato account to your account. Also, I don’t know where to access my Envato purchase code from the account information.
Hello, sorry for that, our support system used the best rated/Sales plugin for Envato Support like so many author here you can signup from here https://docs.pixeldima.com/support/register using Envato account https://d.pr/i/fERRkI Thank You!
Hello! I’ve submitted ticket #1410 on 17.07.2019 about 2 problems. 1 problem havn’t been solved yet. Thanks in advance.
Hello, sorry about that, we have re-open your ticket and we will check it and replay into your ticket soon. Thank You!
Hi, love your theme! A quick question… I cannot see how to use retina images – is this built-in to the theme or do I need to add another plugin for retina images? Thanks.
Hi, thank you for your interest in our theme. This is built-in to the theme, for example for the logo you can upload both the normal and retina version: https://d.pr/free/i/mlfl1P I hope that help. Thank you!
Hi! Does the theme have a template for a member page? Not a slider or element, but a single (member) page. Thanks.
Hello, sorry for the late replay. Member page is a plugin territory, our theme provides you with a global layout full-width page, a page with sidebar left or right and minimal layout and you can change the width of your website and sidebar if you want, and example of a plugin that provides you with member page “Ultimate Member” and here is a image on the page with Okab theme https://d.pr/i/qAxUUW Thank You!
Hello PixelDima,
I went to purchase one license of Okab, unfortunately I didn’t notice that 2 license has been added into my cart, and I paid for both of them. Therefore, kindly remove the other one from my account and refund since this was made by mistake.
Thanks in advance
Thank you for contacting us, sure please make your request from here https://themeforest.net/refund_requests/new
Thank You!
Hi! Quick question, where can I change the home slider? I can’t find it anywhere. Thanks!
Hello, The slider is created using Slider Revelation plugin for more please see this link here https://docs.pixeldima.com/noor/revolution-slider/
Thank You!
