16313 comments found.
Hello,
can you tell me if the page load size is the same with modules turned off and same modules are deleted, is there any difference between these two cases? In order to improve the page speed I want to optimize it by turning off/deleting everything unused. Will this help?
Thank you
Hi, disabling some modules may decrease page size, please file a ticket on our support page for more information.
Best Regards.
There is no Container Style effect on New Price in Journal3 3.0.44. Container Style effects only on .product-price not .product-price-new. http://prntscr.com/qj298g Am I right? Or it is possible change background of New Price?
Hi, we have adjusted that option, it’ll come in our next update very soon.
Thanks!
hello guys, after months of work the new site is finally online but I have a serious problem. As long as the site has been in a subdirectory under development, everything has always worked well. For a few days we have sent everything online and suddenly the system has become very slow. The server is very performing and the other opencart sites installed with default templates are very fast, therefore I fear that the problem may be the journal3. Is there anything i can do to improve the situation? the support has expired a few days and unfortunately the problem has only come now. Alternatively I will be forced to replace the theme and the disappointment will be greatest, 6 months of work wasted. many thanks.
Hi, sadly we can’t troubleshoot your setup without looking at it. As you can see in our demos the theme works quite well. We recommend you engage with our support staff whenever possible so they can guide you. It’s unfortunate you’ve only realised this now after your support has expired. If you feel there’s a bug with Journal you can report it here or send us a private message via the contact form on our profile page, other than that we have to take a look at your particular setup to understand what’s going on.
Best Regards.
product filters aren’t visible when entered from mobile phone screens?
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
i havnt purchase yet, for support page should purchase code.
Product filters will be opened from the side on mobile devices, if this is what you’re referring to: https://take.ms/cj75f
However, you need to check on a real mobile device, or do a proper mobile test in your Chrome browser by following our guide.
Best Regards.
thank you for your information
Hello! When I add to cart a product from mobile phone and after that click on the cart icon – there appears cart slide from the right but it is empty – there is not any product or text inside…
Hi, we’re not sure what you’re referring to, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
Hello! When I add a product to cart and after that tap on cart (top right corner on mobile) it appears flyout menu from right side with the cart label but it is empty grey list. On desctop version it is cart content. – diversohair.com
It could be something related to your caching mechanisms installed on your store, please disable them first. For more information, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
Recently this Warning appears upgraded to 3.0.44 But it still exists
2020-01-01 1:00:17 – PHP Warning: Division by zero in /home//storage/modification/catalog/controller/product/catalog.php on line 352 2020-01-01 5:20:20 – PHP Warning: Division by zero in /home//storage/modification/catalog/controller/product/catalog.php on line 352
Hi, it seems there is a third party extension that modifies that file, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
Hi,
1. How can I resize & reduce gap between Buy now & Wishlist buttons. https://prnt.sc/qhzxfz
Already tried Catalog > Product Page style but it is not working.
2. How can I change font to regular size not all Capital for Add to cart & Buy now?
Thanks.
Hi,
1. That’s a matter of how you lay out those buttons, try group align: start in Journal > Styles > Product Page > [Active Style] > Buttons > Wishlist/Compare… https://take.ms/QlPMs
2. That’s in the button style, you can edit all styles in Journal > Styles > Button > [Active Style] > ... the font options have several text options. You can also edit the button styles directly from they’re being used, in this case in your product page style buttons section (small pencil button seen when hovering over the style).
Best Regards.
Hello. Our shop has been running opencart 2.3.0.2 and Journal2 san sproblème for years.
We are starting tests with Journal 3. Outside we have an error when we want to upload an image (For example the Site Logo): a padding to disable msie and chrome friendly error page
In addition, we cannot get the blog created under Journal 2 in journal 3 to appear. Thank you for your help.
Hi, please file a ticket on our support page so we can take a closer look at this. We can also help you migrate blog data from Journal 2 to Journal 3.
Best Regards.
Hello, I recently purchased and installed this theme, but after I change the title to any module, the links from that module disappear. Is there a way to fix it? Thank you!
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
How can I disable using attributes in Journal 3 Filter module? I see that it is possible to disable each attribute, one by one, but I have hundreds of attributes, and they seem to be all enabled by default when I create a Filter module. Is there an option to disable all attributes? Or an option to create a filter that is not using attributes for filtering?
Hi, There is no such option, but you can completely disable all attributes from filter module with some code changes, please file a ticket on our support page for more information.
Best Regards.
Is there a way to disable image caches? The cache folder is massive and is talking up all server space…(Journal 3)
Hi, there is no such option in Opencart, please ask for more information about this on Opencart forums at http://forum.opencart.com
Best Regards.
Why on Checkout page “New Register” form is not working? even it does not have “Register” button below form. Thanks in advanced.
Hi, we don’t understand what you’re referring to, please file a ticket on our support page for more details.
Best Regards.
Hi, there seems to be a php error generated, please get in touch with your hosting provider and ask them to enable php errors_display in order to see what exact error is generated.
Best Regards.
Hi! There’s not generated any error but page stood still even after Registration information filled and clicking on “confirm order”. try https://www.buyerfox.com/index.php with Add to cart and checking out with “Registration on left side” on check out page.” Thanks
Hi, there seems to be a php error generated, please get in touch with your hosting provider and ask them to enable php errors_display in order to see what exact error is generated. For more information, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
HI, How can I insert ALT text for images in Testimonials?
Hi, there is no option to add alt text to images in blocks module, we’ll add it in the next update.
Best Regards.
Recently we have changed our hosting from shared server to VPS, Few things not working.
1. INR symbol ₹ is showing on google chrome but in Firefox it’s showing dollar sign. 2. Few category and product page is not opening.
Hi, these don’t seem to be theme related issues, please make sure everything works fine on the default Opencart theme first and if they do then file a ticket on our support page so we can take a closer look at this.
Best Regards.
Hi DA, i need to do lazy loading for description content on product page, the section where it displays “Show More”. the description for some products are large capacity.
Hi, there’s no such functionality for Show More button and we don’t have plans to add it at this time unfortunately.
Best Regards.
This isn’t a feature available in the description unfortunately.
Hello somehow my blog has disappeared from my site www.rapharevivifi.com
Hi, Your store is in maintenance mode and that address seems to have Wordpress platform installed, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
your support is 35.00 dollars..right now that is too much money for you to take a look at the fact my blog has disappeared
Your issue is most certainly not theme related, especially if don’t even uses Opencart. You may be referring to a different theme, we’re not sure without looking.
how many times do I have to tell you I am not using wordpress or anyother platform other than opencart. there is no such wordpress …I am talk about journal 3 look at this…There is no blog on this at all take a look i.is.cc/28TMcD7r.png i.is.cc/28TQNzwq.png i.is.cc/28TSVF3X.png
no blog seo url i.is.cc/28WTygzK.png
Hi, I want use the imageformat webp – Google make too much stress about slow page speed. All work fine, but the slider dont work. If its possible to add this new generation format in journal3?
Hi, we’ll add support for cwepb tool in our next update which will convert all images to webp format (cwebp tool must be installed on the server).
Best Regards.
yeaaaaah! Thats great!!!
Ok, I am ready.. installed the cwebp on my server. The update can come 
I also have installed the optipng and jpegoptim – but that had no effect in the past. The page show its not installed.
I want to buy, but I need to know whether this theme could use on multiple stores with different skin. I mean use different Demo sql for my different store.
Hi, you can use multi-store in Journal but it has to be manually built, cannot import multiple demos at once. Although you can have multiple skins created, those are only a small part of the entire demo or store design. Module for examples are added on custom store layouts and must be created individually for each store. More info here: https://docs.journal-theme.com/docs/workflow/multistore/
Best Regards.
Hello, My support has expired. I hope you will be able to at least say what file should I check to solve the problem. The theme worked normally but suddenly the “add to cart” button disappeared in catalog menu. I have made a few screenshots. Link here: https://imgur.com/a/rl3Cevj
Add to cart button remains active in product page, but there is none in catalog menu. I have refreshed all cache and etc., nothing helps. Please let me know where to dig to solve the problem.
Add to cart text string somehow moved to product page (second photo). It’s on the top of picture.
Opencart v3.02 Journal v3
Hi, unfortunately we can’t determine why that is, it’s not something generic which we can replicate on our end, perhaps a 3rd party extension or other modifications you may have on your store is causing this. It doesn’t seem to be an issue within a file, this is a fully dynamic system and most likely is caused by some sort of interference from other extensions/mods.
If you are aware of any extensions/mods you can try to disable them and roll back to a state prior to the current one.
We’d need to take a look at your setup to properly investigate so we need temporary access to your store and that should be provided on our support page.
Best Regards.
Hello Team,
I just installed OpenCart Version 3.0.3.2 and using Journal 3 One Page Checkout.
When I just paid my Order ID(4) to use Reward Points.
The final total charged price is $5.00 (this is shipping fee).
Then the Order ID(4) will go to Missing Orders field.
But I tried to use the default OpenCart Checkout, is no problem.
Many thanks!
Hi, we’ll look into it and we’ll provide a fix in one of our next updates for this if needed.
Best Regards.
Many thanks
Hello Team, I just updated your latest version, but the issue is still existed on One Page Checkout. Please kindly take a look:
1. When order is Total Amount : $100 + Shipping fee : $5 2. And then I use all Reward Points to pay the order $100 3. Finally, I just need to pay the Shipping fee : $5 4. But, the order will go to Missing Orders on OpenCart backend.
*I also tried to use the default OpenCart Checkout, is no problem.
This might be a localised issue on your end. We can take a look if your provide temporary access to your setup in a ticket on our support page or send us a private message via the contact form on our profile page.
Best Regards.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
