91 comments found.
Would the update of wpbakery, and the slider will be free also? To update them should I update the whole theme? How frequent you update the paid plugins in the theme?
Thanks,
We provide life time free updates for theme and plugins update. And in theme price included six months free support to any theme related bug.
I purchased your theme but can you tell me how i can active your theme with your purchased code ?
Yes, Please submit a ticket with all your detail at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or changes. In theme price included six months free support to any theme related bug. Also provide theme installation service is free.
when i buy a product it’s working fine also send mail successfully. but in mail body address it’s show (From: shopinia [user_email_address]). my question is how to change shopinia to my shop name. any help?
Yes, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so they can guide you about all your technical question or changes.
Your Link not Working !!! We are sorry. This portal is not available at your location. You have been restricted from accessing this helpdesk. Please try again later.
You can directly email us on support@templatemela.com so technical team help you about all your technical question or changes.
How can I define product as Featured product or Best Seller product or Special Product or Latest product. In my case inside product tabs only Best Seller & Special tab has product but when I click Featured or Latest it doesn’t show any product. but in demo site it’s working fine. (I bought this theme by using my another account) SUGGEST PLEASE.
Yes, Automatically display products for best and special tab. If on your store any ordered status is completed that product display in best selling and if you given special price in products that products display in special tab. Or please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or changes.
Hello,
Everything about this theme was very well coded and documented with the following exceptions:
1. I am using Layout 2 and the payment icons do not display in the footer area.
2. I cannot figure out how to change the color of the slider loader from the current default to #DA2128 to match Layout 2
Thanks in advance!
Yes, We provide six months free support to any theme related bug. Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team fix all your theme related issue. Also they can guide you about all your technical question or changes.
Excellent feedback from support. Theme is very flexible. Good job TemplateMela!
Thank you. If you like our theme and services then please do not forget to give 5 Star rating to this theme 
https://themeforest.net/downloads
Hi Team, i already have a website with woocommerce. Inorder to install your theme will i have to backup the data or i can directly install it. Thank you
If already running wooCommerce store then do not install our theme sample data. After the purchase theme submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store. We provide our theme installation service is free.
How do I remove ‘More’ item automatically added to the mega menu? I was able to reduce the menu fonts and create space for more items but the menus keep adding up as submenus to ‘More’. Please help
Yes, Our technical team help you about all your technical question and issue, Just you need to submit a ticket with all your details at https://templatemela.freshdesk.com/support/home
How to change the sidebar of this theme? I want to change it from left to right.
Yes, Please contact to technical team with all your details at https://templatemela.freshdesk.com/support/home so they can guide you about all your technical question or changes.
Thanks a lot.
You are welcome.
Is it possible to change the width of content body and sidebar widget body?
Yes, But need to do customize from CSS file. Please contact to technical team with all your details at https://templatemela.freshdesk.com/support/home so they can guide you about all your technical question or changes.
This theme is amazing. Really the one store look I was looking for. Very nice and clean theme. Above all support is superb. They not only answer but also guide me as I am new to wrodpress world. Really happy with the theme and support .Keep t up guys.
Thank you, If you are satisfied with our theme and services then do not forget give 5 star rating to this theme https://themeforest.net/downloads
How will I make the theme mobile friendly?
This theme already fully supported to responsive layout mean it’s mobile friendly. If you are facing any issue with theme layout then contact to technical team via your ticket so they can fix it.
I need help to install this theme.
Yes, We provide our theme installation service is free, Just you need to submit a ticket with all your details at https://templatemela.freshdesk.com/support/home
I did but the technical person was not replying.
Can you provide your ticket ID? https://templatemela.freshdesk.com/support/home so we can assign on first priority.
Hi. I bought this theme and I can’t install it, there is a sign that says: The link you have followed has expired.
If you are not able to install theme then contact to technical team with all your details at https://templatemela.freshdesk.com/support/home so they can perfectly install theme on your store. We provide theme installation service is free. Also included six months free support to any theme related bug.
Can I use this theme for my affiliate and adsense website?
This theme full support to wooCommerce all default features plugin. And yes you can use any plugin with this theme. Also contact to technical team with all your details at https://templatemela.freshdesk.com/support/home so they can guide you about all your technical question or changes.
I have purchased this theme but I didn’t find any option for changing logo. Can you help me. Your provided (previous comment) link not working. also I did’nt find logo change option inside your provided documentaion file with theme folder
Yes, You can change logo from admin panel, In Admin > Appearance > TM Theme Settings > General > Logo Image > Upload logo > Select your logo image and then select the option File URL > Click on Insert into post > Click on Save changes. (NOTE : Please don’t forget to click on FILE URL button). Also check it setups under the Documentation “Theme_settings” file.
I have purchased this theme but I didn’t find any option for changing logo. Can you help me.
Yes, Possible to change logo from admin panel. And submit a ticket with all your details https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question and changes.
On tablet/mobile view the quantity input box is located in an awkward location: Screenshot
If you resize browser manually then you need to refresh the page and if there any issue with theme layout then our technical team fix it as soon as possible. Thank for inform us.
Hi, I really like this theme and wanted to buy. Pre sale question Which plugin you are using in shop page to show filters about products?
It’s default feature of wooCommerce and you can manage filter by option admin panel https://docs.woocommerce.com/document/woocommerce-product-search/widgets/product-filter-categories/ , This theme fully support to wooCommerce all default features and modules.
Hi Team, thanks for the great theme! wondering how I can change colours of text etc is there an option for this in the GUI? having trouble as I don’t like the red
like the black and red menu wanting to change that red for something else
Yes, It’s possible to change color of theme, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or changes.
Hi, no variable and group product for product type for this theme ? thx
This theme fully support to wooCommerce all default features and modules. Mean fully supported to all products type.
