Hello there, I solved first problem. When I upload csv file test. One product is not select color in color option.So second problem look like WooCommerce Additional Variation Images.

Hello there,

Thank you for purchasing our theme and for reaching us. To answer your questions :

1. You can add images to your variations as explained here : https://docs.woocommerce.com/document/variable-product/#add-variation-image Once you’ve added, the image will be shown when this variation is selected. This is the default behaviour unless a third-party plugin is conflicting.

2. Our theme does not handle imports or interfere with it. CSV import is a core WooCommerce feature and the theme plays no role in the imported products.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Can I delete this list to save more space? https://prnt.sc/qkckbz Can i add this list https://prnt.sc/qkclde Can you delete any list in the main list Add from me https://prnt.sc/qkcni1 https://prnt.sc/qkcngd .......................................................... Please give me a solution. Don’t say you don’t support this…............

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

The purchase number does not need to answer me

Hello there,

Thank you for reaching us. To answer your questions :

1. Open Sans is one of the default fonts and is loaded by default. You’ll have to override it via custom PHP to remove the font loading.

2. jQuery Mousewheel is not used by our theme. It probably comes from third-party plugins that you are using.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

46482

ticket number: #46482

Hello there,

Thank you for reaching us. My colleague have responded to your ticket. Please check and let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I see that you’ve not imported slider. Please make sure all siders are imported.

When you import our dummy data you’ll have a website similar to this : https://demo.madrasthemes.com/electro/ which has placeholder images instead of actual images. We do not have the right to distribute the images, we only have the right to use them commercially. Hence our dummy content will contain only placeholder images instead of actual images. Actual images take lot of time to import and usually breaks the importer causing error 500 and other issues. Also your website could be slapped with a DMCA notice in future if they find out about using copyrighted images. It is safer, better and faster to use placeholder images instead of actual images.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

I have emailed you guys pls reply

Hello there,

Thank you for your email. I’ve responded to your email.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. To answer your questions :

1. The feature you are requesting is called “Vendor Management” where different companies called vendors setup accounts and sell their products on your site.

Electro is a WooCommerce theme and it supports all the features of WooCommerce. However “Vendor Management” is not a feature of WooCommerce. There are plugins like Dokan, WC Vendors, etc that allow you to extend WooCommerce into a vendor management system.

The theme is compatible with Dokan, WCFM, WC Vendors and MultiVendor Marketplace by Webkul. We provide basic compatibility support for these vendor plugins. However we do not provide support for its features or non-availability of features.

2. Yes, we’ve provided a jumbotron option for each categories. You can create a static block and then add it as a jumbotron to the categories.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. You can use WPML currency switcher or use any third-party plugin for currency switcher and use their shortcode in top menu.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello Iman,

Thank you for reaching us. Please email our support with a screenshot of your requirement. We’ll try our best to help.

Thanks, Ibrahim

thank you very much. it resolved.

its great support, you are my hero ibrahim

Hello again,

Glad to be able to help. Please do not hesitate to reach us if you have any questions related to our theme.

Kindest Regards, Ibrahim

Sorry, just found the vendor demos, please ignore this question. Just please pay attention to the second question regarding the offcanvas cart.

I have more questions regarding vendors though. In vendors stores list, Dokan have an option to add the Follow button. Will it possible to add this button if i am going to use Store List V2 for example?

Last question, will it possible to add vendor name and link to single product below the title or should i use title hook?

Thank you.

Hello there,

Thank you for your interest in our theme. To answer your questions :

1. Our theme is compatible with many vendor plugins. The most popular and requested being Dokan. Here is our dokan demo : https://demo2.chethemes.com/electro-dokan/

2. I see what you mean. I will remove the slide out cart in the loader in our upcoming update.

3. I am not aware of the “Follow” button. If it is available in Dokan, we’ll definitely help add it if it does not.

4. Yes, this is possible with custom PHP and we’ll help you with that.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Dear Author,

Thanks for reply. Your PHP Code above is works. Next question: How to hide the counter if value is zero?

Best Regards

Hello again,

This would require you to override by copying the functions and adding conditions. You can search for the filter given in the previous code to get the function. They are pluggable function so you can simply copy them to your child theme to override it. You can then add additional conditions for condition to display.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Okay, I’ll try… Then back to you

Hi Ibrahim.. Your PHP Codea above is works.. Thanks.

But it only works in Electro > Header > Masthead > Header Style. I also need it works in:

- Pages > Add/Edit Page for (v1,...,v7) Template > Home (v1,...,v7) Options > General tab > ‘Header Style’ drop down list. Screenshot: http://softcom.argya-energy.com/wp-content/uploads/2020/01/Electro-Header-Style-Version-1-7Template.png

- Pages > Add/Edit Page for Default Template > Electro Page Options > General > ‘Site Header Style’ drop down list. Screenshot: http://softcom.argya-energy.com/wp-content/uploads/2020/01/Electro-Header-Style-Default-Template.png

Help me again, please..

Hello again,

Like I’ve explained these changes cannot be done without modifying the core Theme code. It would cause problems during updates.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Okay

Hello there,

Thank you for purchasing our theme and for reaching us. I see that you are missing adding a featured image. You can check it out here : https://docs.madrasthemes.com/electro/topics/set-up-pages/about/#featured-image

Once you’ve added the featured image it would make your about page look like our demo.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Oh Great… It works well.. Thank You Very Much….

Hello there,

Thank you for purchasing our theme and for reaching us. I accessed your website and I can see your SM links working properly as it should. Has this issue being fixed already ? Please let us know.

In general please use full URL including https for your SM links to make sure the correct URL is generated.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I opened the URL you’ve shared and it does open the desktop version and not the mobile version. Can you please clarify the issue with screenshots ?

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. v2.5 update is for Dokan only.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Compare button is generated from YITH WooCompare plugin. You can disable the plugin from your plugins page to remove the compare button.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php to move the shop page jumbotron to bottom in search results only : https://gist.github.com/ibndawood/08f386b35b3464570dbf03c68ac49aec

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

ciao ho risolto questo problema puoi dirmi come aggiungere l’immagine uguale alla demo del tema nello schema statico purtroppo inserisco l’immagine ma non riesco a mettere nell’angolo del menu segui lo screen https://mega.nz/#!o3wyUQCD!MlYWbsOlSOU45nNhEKwLu0OEnAscv3XgwuleZ57_alU

Hello there,

Thank you for purchasing our theme and for reaching us. To pull the image down to the bottom right, you need to add special CSS class to the block that contains the image. We’ve documented it here : https://docs.madrasthemes.com/electro/topics/navigation/general-guidelines/#adding-class-name-for-single-image-which-extend-outside-of-the-c

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

è urgente possibile che non rispondete?

ciao ho risolto questo problema puoi dirmi come aggiungere l’immagine uguale alla demo del tema nello blocco statico purtroppo inserisco l’immagine ma non riesco a mettere nell’angolo del menu segui lo schermo https://mega.nz/#! o3wyUQCD! MlYWbsOlSOU45nNhEKwLu0OEnAscv3XgwuleZ57_alU

Hello there,

Thank you for purchasing our theme and for reaching us. You need to add special classes to the block that has the image. We’ve documented the structure as well as the class here : https://docs.madrasthemes.com/electro/topics/navigation/general-guidelines/#adding-class-name-for-single-image-which-extend-outside-of-the-c

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim