357 comments found.
Hi guys, I would like to know if you could include Spotify in the Podcasts posting system. Today it is only possible with Soundcloud / Mixcloud / Youtube / MP3. What would that demand for development? Anyway, the site I set up using your theme was very good, congratulations! Sincerely, Gustavo.
Hi, we already included it on another theme so we will provide the integration here asap. Can’t provide a date right now because is a hard situation.
Regards
Thanks for the quick response. Did we get this update in 2020?
Absolutely! possibly less than a week…
This is great news! Thank you and I’m waiting. Good job!
Hello, with the latest version of the theme (Version 1.8.9.4) and wordpress 5.5.1 I have problems with the WPBakery plugin. The plug in does not activate correctly and does not allow me to modify pages (I only see the code) How can I solve? Is an update planned?
site url please?
the version installed of the plugin wp bakery is 6.0.3 how can update ?
Hi, your issue is with the Extensions Suite plugin
https://www.radiostonata.com/wp-content/plugins/qt-extensions-suite/changelog.txtlatest version for wp 5.5 is the 1.3.9
When updating the theme, if any plugin needs an udpate, you’ll see a notice at the top of the screen. Just follow the instructions and update all the required plugins. The update process is like the installation.
If you dismissed the message just please go to Appearance > Install plugins.
If you need more help on this, please contact us via helpdesk, as you’ll receive support from the tech department, instead of the commercial 
regards
thank you very much! the problem has been solved!
glad to hear that, thanks for your kind reply, wish you a nice day Igor
Hello, Is this theme compatible with wordpress multi-site ?
No sir, sorry
Hello, is there a way to enable to video backgrounds to run on mobile?
Hello! No that’s forbidden by most of the devices.
Demo plugin just goes blank to empty page after Install Panel and Run Installer. Therefore I can’t get demo content/setup as needed.
I have solved the issue the theme import function has some conflict with PHP versions and is having error on previous to latest version. My code still did not work on the forums for your site. Hopefully the theme works well from here. I do not need a refund.
Hello and thanks for letting us know about the issue and solution. I would like first of all to make sure your support works fine.
Sometimes the Envato API is offline and doesn’t accept the purchase codes.
Can you kindly write to support@qantumthemes.com and let us know your forum username? I’ll activate the profile and send you a confirmation via email.
Thanks!
Hi! I have purchased the theme and i would like to ask you how can i have only two columns in footer instead of four? Thanks!
Hi, actually there is no such customization in this theme, but our developers can provide some hint about a small code customization to achieve it, please contact the technical support via helpdesk, I leave you with the links:
http://www.qantumthemes.com/manuals/sonik/knowledge-base/support/ http://www.qantumthemes.com/helpdesk/forums/forum/sonik/How to get support:
1. Get your Themeforest purchase code ( http://themeforest.net/downloads -> Download License Certificate & Purchase Code ).
2. Sign up to our Helpdesk using your Purchase Code and Envato Username obtained before
3. Open your ticket here http://www.qantumthemes.com/helpdesk/forums/forum/sonik/ . Never post login credentials.
regards
Pre-purchase questions:
1) Is it possible that a user can download the free albums as a .zip folder so they don’t have to download the tracks individually? 2) Is there an option for login/register? 3) Is it possible to make it mandatory that the user must be signed in before downloading the tracks? 4) Can we bulk upload tracks instead of uploading them one by one to an album? 5) Can we offer credit based subscription model to customers where they’re limited by number of albums in their download list based on the plan selected?
Thank you!
Hello again! I’d say th answers are pretty much the same provided here:
https://themeforest.net/comments/24606147Hi, i like the theme a lot, but im having some problems with customization, even when i try to make changes on the geral.scss file nothing changes, in specific im using the radio demo. im trying to get rid of the stroke under the main nav menu and trying to remove the gradient over the featured image in the radio show page, cant get it done, how can i make changes on the css and have them take effect? this is driving me crazy.
Hello sir, your question has been answered in the helpdesk already. Regards
When visiting your demo pages ie; http://qantumthemes.xyz/sonik/demo3/ both the video background music and the radio station music play at the same time. This has been going on for quite sometime, more than 8 weeks, I thought it best to bring it to your attention, cheers
Thanks for your message, anyway we can’t reproduce what you mention. Video backgrounds are muted by natere usually, otherwise they shouldn’t be able to play.
Hello, I do not think you understand what I am saying… This is already what is happening with my website also on you website http://qantumthemes.xyz/sonik/demo3/ What happens is; The music from the background video starts laying when it is meant to be muted. So you can imagine, a listener presses play to listen to music hosted on the website and suddenly hears music from the music video and then immediately hears the music he/she has intended to play, thus having two pieces of music playing at the same time. This happens when I browse your demo weisite. Thanks
Hello sir, I did understand, thanks but I can guarantee that you have something in your computer causing this.
https://www.dropbox.com/s/0w8yq36fqs4moa7/sonik%20test.mov?dl=0We test every site on about 10 computers, also from different countries and different operative systems and browsers (pretty much any moredn device and OS) and can’t reproduce this fact you are mentioning.
Please note that YouTube player can use informations and settings of your personal profile aross multiple web pages.
So, if any setting or browser extension on your machine is causing this, the samw result will be on any website using a youtube video.
This is not something the theme has control over. The theme places a video with WpBakery and the video is from YouTube. So, the issue is between your specific computer and your specific youtube account/settings.
Regards
hi .. I’m attempting to upload the data from the sonik_demo_contents_plugin_type1.zip using the instructions on your demo import page and I’m getting errors. I’ve installed all fo the plugins. I’ll look at the logs and try to find out what is going wrong.
Hello, please open a detailed helpdesk request about your issue including screenshots and website URL
http://www.qantumthemes.com/manuals/sonik/knowledge-base/support/If you already did, please patient a bit. Our support is active monday to saturday, 8AM till 8PM.
You’ll be supported directly from the theme developers.
thanks
I’ve created a topic in your support forums with the following url: http://www.qantumthemes.com/helpdesk/forums/topic/installation-instructions-out-of-date-or-inaccurate/
If I’m doing something wrong then … my bad sorry for the hassle.
Thanks, you’ll get a proper answer in the support within an hour
regards
I cannot get this to work using your installation instructions that I have pointed out are out-of-date. I would prefer my money back as I can’t use this in it’s current state. If you prefer I could show you what I am trying to do and I have documented my steps very thoroughly. Your developer stated that the other pages and menus look like they have been deleted however I did nothing expect assign a homepage to the home page in the customisation settings and that killed the layout. If you can’t help me with this then you should send my money back as it’s immoral to take money from people for software that is not fit for purpose and not tested with current versions of platforms.
Hello sir, I’m Igor, who answered you in the helpdesk. You have another answer from us. Also, if you want a refund, not a problem, please contact Envatoa t the refund page and we will elaborate it within a day.
Regards
Hey. First of all, I’d say it’s a great job you do. But I have a problem that I hope you can help me with.
I would like to hide date and author as well as related articles on posts. How do I do it?
I tend to be good at solving that kind of thing myself, but with this theme I have problems. I really hope you can help me, now I’ve been messing with it for days.
I would have written to your help desk, but my support Item Purchase Code will not be approved even though I have 2 months left.
I sincerely hope to hear from you.
Hello! Please open a helpdesk request, and for such small things we can provide a bit of CSS to help. There is no option to do that so actually I can’t point you to the manual, this is in fact a customization request that should be out of the support territory, but is a very tiny change that I’m sure our developers will help you.
http://www.qantumthemes.com/manuals/sonik/knowledge-base/support/Regards and have a nice day!
Thanks for the quick reply. Now I also managed to make my Purchase Code work, so I created a ticket on your help desk.
I understand well if it’s too much to ask for, but I thought it was such a general thing that others might use it too.
Thanks for good service.
Thanks to you sir, indeed we need to manually reset the purchase code to prevent people recycling it across multiple websites, because this caused a huge economical impact.
With this licensing verification, instead, we can guarantee an optimal service to the customers.
Regards and have a nice day!
hello impossible to install template on my site ! i send post on the forum urgent !!!
Hello, you have been replied in the helpdesk. Please follow the instructions so we can help you with this
Thanks!
i send a email. can you look please? thanks
Please note that if we receive wrong emails or without the required information, they are not even opened, please make sure your details are compelte and correct, that the accress is correct, and send us a new message.
regards
hello i send email suject : impossible to install theme – URGENT
I’m sorry but there is no email with this subject. Please make sure the address is correct. Also, I did a search int he received emails for the URL of the topic, which was required as explained in the forum, and found nothing.
Please make for us a new email and please make sure you type the address correctly and include all of the required information. I’m looking forward to it.
thanks!
Email found in the spam bin, it seems google thought it was a phishing email 
https://prnt.sc/qk2abo
will get back to you via email thanks
Hi there, Does this theme support RTL?
I’m sorry it doesn’t
Hi, will there be any updates coming soon? It looks like it’s been a while, all my other themes have updated a few times in this amount of time, so I am getting concerned.
yes this week
Thank you for the information.
I’ve been having great difficulty in finding a forum our someone to help me with the themes even though i feel the price was cheap the assistance that comes with it I have not benefited from after a long weekend of searching I have worked out most things theirs 3 main question I have if I could speak to a developer I would but I’m finding that difficult The music in the back round of the theme from QT Onair how do I get it to stop playing ? How do I add a link so people can download after payment for their music I come across woocommerce checkout can that be integrated ? And how do I get rid of the burger menu ?
All good i worked it out know just the hamburger menu I could be a developer the knowledge I’ve gained from doing all this
I still need help though with the set up for dow load link for music after purchase
Hello sir, thanks for getting in touch and sorry for the delay in the answer, the black friday got us a peak in requests.
The details to access our helpdesk are here http://www.qantumthemes.com/manuals/sonik/knowledge-base/support/we will be with you in minutes. Please make sure to add your website URL in the helpdesk request.
regards and have a nie day!
Hello, we have your site for our radio station www.dropthebpoom.com . I was wondering if there is anyway to reduce the size of the radio player. It pushes down our twitter feed. Thanks
Hello sir, I’m sorry but you need to request support from an account linked to your license. Also, please contact us via helpdesk as explained in the support section of your theme’s documentation.
Thanks
hello I have purchased this theme with my other id puredesigners and I am unable to login that id due to some issue with theme forest I have mailed them they will soon fix it I guess but I have quick question I have installed your theme almost 2 years before its 1.0 version and I am facing problems first if I open from mobile I can not see the buttons when I click on specific artist, the booking button etc…
Hello sir, I’m sorry but we have a rigid policy about support, because we receive daily about a dozen requests from people that afterwards appear to not have any license, so I’m very sorry but we provide support only via helpdesk or from users contacting us from validated accounts. You need to contact Envato about your issue as we can’t be responsible for your account loss, I’m sorry.
We will be very happy to help you once you get in touch through the appropriate channel.
Also, if you purchased the theme since so much time ago, your support period expired, and your issue is most certainly caused by an outdated theme version, so the soultion is probably to update the theme, which you can’t do if you lost your account.
Hi there just wanted to make sure the menu is working for mobile version?
Hello sir, if you opened a helpdesk request as recommended in your previous message it has been answered. If you wrote us today, you’ll need to wait for the answer on monday. The theme works fine and we have no cases of issues of this type so I’d say is a matter of settings.
Regards
Hello,
I don’t know why on mobile device all my menu items is not working?
Any help is appreciated.
Hello and thanks for your request. Actually you need to get in touch with the tech support for a precise answer as we only provide presale answers here and small usage answers.
Please find here the info to get in touch with the support
http://www.qantumthemes.com/manuals/sonik/knowledge-base/support/thanks for your precious cooperation, our tech department will make sure your issue gets solved within a couple of hours.
regards
Does the songs on the main page change depending on the time and which station has uploaded new content?
Looking to purchase one of your templates
hello and thanks for your request. About it, I don’t really think this is a thing, what you actually mention is an autodj function and actually is made by the AutoDj software of your streaming service, so in the theme you actually need to put only the streaming URL.
