439 comments found.
is there a bug in “Latest Post Settings?” i cannot set multiple rows. i`d like to have 3 blog entries for each row. so if there are 3 rows, there should be possible to display 9 post entries. right now. it does not work like this
Hi,
Thanks for purchasing and I’m sorry to hear that you are having trouble!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
Hey In order to do the update of the theme, what do I need to do?
Hi,
Thank you for purchasing!
Here’s an article about that https://support.pirenko.com/ticket/3616/
Cheers!
Hello, how can I change the settings of Theme Contact Form? I need to add some shortcode and I can’t see the way to do that
Hi,
We don’t see any purchase badge and all enquiries must be placed with the account that bought the theme. Please log in with the correct account and contact us again.
Cheers!
Hi,
I have purchased your theme for a new website I am building.
I am having a slight issue with the active links in the main navigation. When I click on a link, such as “About Us,” it takes me to the correct section. However, the About Us text in the menu doesn’t change to the active link colour (blue) until I scroll a bit further down into the section’s content. Is there a way to make the active colour trigger right when the link scrolls you down to the section’s row? I have already set the appropriate IDs for each of the rows using WPBakery, so I’m not sure where the issue is coming from.
Any help is appreciated.
Thanks.
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Please include your WordPress login details for a quick check.
Cheers!
Ticket submitted. Thank you.
Ok, thanks! I’ll comment in the next minutes. Cheers!
I’m sorry, but I don’t have any ticket yet. Are you sure it was posted? Thanks!
Not sure why the ticket didn’t go through the first time. Please refresh—should show up now. Thanks.
Got it now, thanks!
I just replied back to one of the tickets. I am now about to submit another ticket as I am having a CSS related issue.
Please disregard the CSS issue. I figured that one out.
OK, cheers!
Hello, i need to reset the purchased code to be uses at my domain ariasdaniel.com, it’s configured to be used at an old test subdomain that does not exists anymore.
Additionally, with the last update my site is not working!!!
Please, is there a way to download the previous version? 4.1 or 4.2
Hi,
Thank you for purchasing!
According to your instructions I just changed the licensed URL.
About “theme not working”: sorry to hear that you are having trouble, but apparently you are not following all the update steps. Please check this https://support.pirenko.com/ticket/3616/
Let me know if you still have trouble.
Cheers!
It works! Thank you!
You are welcome 
Hello, Following the theme update, the WPBakery Page Builder and Pulse Framework extensions need to be updated. Unfortunately each installation tells me an error (download failed) and I do not know where to download and install these plugins manually. The indicated link to download manually tells me ”” Invalid license key.
Does the fact that my support license is no longer valid is it the reason why I can not download? In this case, can I just update the theme, but not the extensions?
Thank you in advance for your answer.
Hi,
Please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Please notice that you can always get the latest theme and bundled plugin versions (even with support expired).
Thanks!
Your help worked, thank you very much for your response and your availability !!!
Ok, have a nice day!
Hi! Ive been using the theme for a while now but i cant update the Pulse Framework and WPBakery Page Builder. The theme is 4.1 but the plugins a stuck at Pulse Framework 3.5 and WPBakery Page Builder 5.4.5.
It says its need an update, when i update it says :
Updating Plugin: Pulse Framework Update downloaden van http://www.pirenko.com/theme_plugins/pulse/pulse_framework.php?prk_version=41&prk_key=dl&prk_domain=https://steadyteams.com&prk_theme_id=12407534…
Download mislukt. Not Found
TGMPA v2.6.1 Return to Required Plugins Installer
Same for both plugins
Hi,
Thanks for purchasing! I’ll have to check that through the admin area. Your support period is expired and it would be great if you could renew it and open a support ticket here https://support.pirenko.com/
Anyway, if you don’t feel like that, please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Thanks!
Hello, I have a site with the theme on https://www.baran.is and now the site is only showing the “loading dots” and nothing happens. I have updated the theme to 4.0 but I can’t update the Pulse framework and WPBakery Page Builder plugins for some reason. Any chance you can help me with this ? I have disabled all plugins, that did not change anything. When I turn debugging on the error: add_utility_page is deprecated since version 4.5.0! Use add_menu_page() instead
Hi,
Thank you for purchasing!
The theme does not have any call to that add_utility_page function so it should be coming from some other place.
Anyway, please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble please open a support ticket here https://support.pirenko.com/ and send us the WP login details so that we can analyze this situation.
Cheers!
Hi, it’s possible put an offset number in the last portfolio’s grid to pass over some first portfolio items?
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
Hello, I couldn’t update the pulse framework from version 3.7 to 3.9 (There was an error)? Also how to access to GDPR compliance feature? Thanks
Hi,
Thanks for purchasing!
Please send me a private message with the error that you got.
About GDPR compliance: you should install a plugin for that.
Cheers!
it says ””Invalid license key.”
Please send me a private message with the error that you got. Thanks!
is there any discount for purchase 2nd license onward?
Hi,
Thanks for reaching me!
I’m sorry, but no. We have a fixed price policy. Let me know if you still need help with something.
Cheers!
Hi, any plans to have any of your themes compatible with gutenberg? If so, which ones?
Hi,
Thanks for purchasing!
In terms of Gutenberg compatibility there’s nothing to worry, because all themes will still be powered by WPBakery plugin to build pages. On future themes I may consider Gutenberg as the default editor, but at this stage it is too unstable to think about that. You can check the average rating here https://wordpress.org/plugins/gutenberg/ to see what what I’m saying.
Cheers!
Hi, may I know how can I change the header’s background to #802528? Many thanks!
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
HI, came on our site today to find out our contact page google map is showing ‘for development purposes only’ shown all over it. Do you know why this will be? We recently installed a SSL certificate but I’m sure it was fine then.
Hi,
Thank you for purchasing!
That should not related with the theme. Please open the browser console and check what error is being shown. You will see a link to Google Maps documentation with an explanation for that issue.
If you still need help, please open a support ticket here https://support.pirenko.com/ and send us the WP login details for a quick check.
Cheers!
This is the error – Google Maps JavaScript API warning: NoApiKeys.
Where in the theme do we add the api key?
Send me a link to your website please.
Hi, exists some way to disable link of instagram feed?. I need show only the images but not the link to go instagram page
Hi,
Thank you for purchasing!
You can achieve that by adding some custom CSS to the theme options. If you still need help please open a support ticket here https://support.pirenko.com/
Cheers!
My support period has expired. Can you help me by another way?
I’m sorry, but I can’t. It is not fair to provide this type of customization (this is actually beyond support) when other buyers renew support. If you decide to renew please open a support ticker and I’ll assist you. Thanks!
Hi I have downloaded your theme many times. We have just a huge migration of all of our web domains. One of the domains with your theme had some update problems due to deprecation of two items. I have downloaded the latest version I can on themeforest and cannot seem to get the pulse framework plugins. If I can get those updated files I would be able to download it and reupload them. I went to external plugins and all that was in there was the Evanto Market Plugin. www.fiberglasswatersliderestoration.com is the website.
Hi,
If you still need help, please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Please consider also renewing support, because it has expired.
Cheers!
Hi. I sent you a pvt message but i have to think this is a problem for everyone because the create_function was deprecated in wordpress updates. I am looking for my plugin login. However, the two errors I am getting are as follows:
Deprecated: Function create_function() is deprecated in /home/v2e46ox9mfbv/public_html/fiberglasswatersliderestoration/wp-content/plugins/pulse_framework/inc/theme_widgets/pirenko-advertising/pirenko-ads.php on line 12
Deprecated: Function create_function() is deprecated in /home/v2e46ox9mfbv/public_html/fiberglasswatersliderestoration/wp-content/plugins/pulse_framework/inc/theme_widgets/pirenko-video/pirenko-video.php on line 12.
I have had this on other sites and that was needed was the updated php files which you then upload via ftp. I downloaded the latest update for Pulse and the files are not in there that I can see.
I did a workaround by just removing these lines Removed Code from Pirenko Video Widget Line 12. The website runs fine still.
That is because you are not using the Pulse framework version. If you need help with the update please check this article https://support.pirenko.com/ticket/3616/
Otherwise please do as described on my last comment. Cheers!
What are the latest changes on the theme?
Hi,
Thank you for purchasing!
You can see the theme changelog here https://themeforest.net/item/pulse-premier-wordpress-theme/12407534
Cheers!
Hi there. I’ve updated the pulse-theme because I had some troubles with the Visual Composer(V. 4.8.1, I couldn’t open the editor). After the update my Visual Composer had the same version as before. So I tried to reinstall the plugin. After I deleted the plugin, there was no reminder(usually there is one), that the theme needs this plugin and I should reinstall it. So now I have no chance to install the Visual Composer again and my site can’t visualize the tags. I’ll restore the page with a backup, but the problem with the Visual Composer will sitll be there. Do you have any suggestions? Thanks & Cheers
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble please open a support ticket here https://support.pirenko.com/ and send us the WP login details so that we can analyze this situation.
Cheers!
Thanks for the quick reply. I could reinstall the plugin and it works fine now
I use the instagramfeed for my page and since a couple of days it shows “Instagram has returned invalid data” instead of the pictures. Is this a problem of their site or do you know how i can fix this?
Thanks & Cheers
Ok, good! About the Instagram feed: an update will be released in the next 12h to fix that. Thanks!
Update is now available 
Thanks, it works fine now
Hi I purchased pulse theme and i am using agency dark theme.. My website is working fine in localhost but after hosting its not working at all.. all the layouts are messed up, social icons not coming neither map.. Pls help.. i can provide the screen shot of website..
Hi,
Thank you for purchasing!
Once again something went wrong when you migrated the content from your localhost to your server. On the support ticket you said “The database i copied directly from phpmyadmin account” and this is probably when your trouble started.
If you want to be sure that the theme is working properly please go here http://poopy.life/ and create an empty install (do not import any content or database).
I’m not saying that you can’t import content with this theme, but something went wrong in that process. If you need more help please continue this conversation on the support ticket that you already opened.
Cheers!
Hello,
Is your theme supposed to be compatible with PHP 7.1? We’ve just switched from 7.0 to 7.1 and some images are not displaying on the homepage (the images files exist, they’re not missing).
Best regards, Florence.
Hi Florence,
The theme is compatible with that version, because I’m using it on my server and local setup too.
If you still need help please open a support ticket here https://support.pirenko.com/
Cheers!
The images don’t load when we switch to 7.1. I’ll ask my developer to look at it. I won’t pay the price of the theme just to ask 1 question.
I already replied to your question just above. Anyway, can you send me a link to the page where you have that issue?
