228 comments found.
Hello, this question was asked earlier but we did not get any response. Is it possible to change the “service” slug to something different? If yes could you please advise how? My support expired and i don’t want to renew it just for this question as the theme works well with all other functions and there is no need for additional support. Thanks in advance.
Hi,
You can add this code lines to functions.php file to changeadd_filter( 'insight_core_service_slug', 'healsoul_child_change_service_slug' );
function healsoul_child_change_service_slug() {
return 'courses';
}
Regards,
TM
I bought healsoul theme already. I dont know how to install child theme, please help.
Hi morgandao,
Thanks for reaching out to me. In this case, please contact our support team at https://thememove.ticksy.com for further help.
Regards,
TM
Hello, I want to know more about the appointment module. Does it integrate into other appointment system as a skin or is it an appointment system in itself?
Hi,
That’s the theme’s feature, it doesn’t integrate to any system.
Regards,
TM
Hi,
Installed the PolyLang plugin for Language Translation(Website available in english and arabic)
Sevice,Staff Section Is not showing any option for Translation,
Could you Please help me to fix the issue ASAP.
https://thecityvetclinic.com/demo/arHi,
Installed the PolyLang plugin for Language Translation(Website available in english and arabic)
Sevice,Staff Section Is not showing any option for Translation,
Could you Please help me to fix the issue ASAP.
https://thecityvetclinic.com/demo/arHi TM,
I’ve already purchased this theme and used it. I imported the demo data and used default setting. I have some problem after install the Woocommerce plugin. All pages that include title bar not loading, I can only see the preloader screen. I’ve been trying to fix this issue for a long time. So I finally found the reason of this issue. All page working well when I deactivate the Woocommerce plugin. I think Heal Soul theme template and WooCommerce one crashed. I’d like to fix this issue asap. Let me hear from you soon.
Best Regards.
Brad
Hi Brad,
I guess this ticket is yours: https://thememove.ticksy.com//ticket/2248664/ – so, please reply via the ticket, then I can know all issues you’ve met.
Regards,
TM
Hello. I am having a problem after installing. My website can’t be oppened on iphone. Can you help me with this problem?
Hi RedHeadGirl,
Please go to our support site and open a support request: https://thememove.ticksy.com – our team will get back to you asap.
Regards,
TM
Yey!!!!! Thank You so much!
You are welcome. Have a nice day!
Hi there I’ve already purchased this theme and imported the demo data. I can see the home page but the other page don’t show now. Should I set the specific option?
Hi,
We are back to work today. This is your ticket: https://thememove.ticksy.com//ticket/2195506/ and we are working on it.
Regards,
TM
Hi – I’m trying to install the demo contents but it didn’t work. I tried to log a ticket via your support site but it is not working.
Hi,
I see that you have successfully registered to our support site: https://thememove.ticksy.com//customer/1199349/ however, you haven’t created any ticket. Please log in and open a support request.
Regards,
TM
Ok I have logged a ticket, thanks.
Thanks for letting me know. Have a nice day!
Hello.
The template has problems loading in safari, does not exit pre loader and in chrome and firefox it takes some time to load. And I just installed the demo.
Hi,
I’ve checked your site and still see everything is working fine. Please open a support request at https://thememove.ticksy.com if you see any problems
Regards,
TM
Hello, first of praise to the team, the theme is great.
I have some questions, maybe you can help me.
How can I add the footer? Have in the footer section what registered, etc. but nothing appears.
Please help
Thank you very much
Hi,
You can read the article here: https://thememove.ticksy.com/article/14761/
Hi, We have used your theme for building our website. Do we need anything from your end apart from installing WPML plugin to enable it to Multilingual Site?
Hi,
You need to purchase WPML if you want to use this plugin. This theme is already compatible with this plugin.
Regards,
TM
Thanks!
You are welcome. If you need any support, you can contact our team at https://thememove.ticksy.com
Regards,
TM
Hi, Since updating to the latest version of the theme – Contact form 7 forms are now not displaying a success version. I’ve tried deactivating other plugins but it’sstill not working. Even rolled back to older version of CF7 but no joy. Is there a fix?
Hi DavidRolf,
Please contact our support team for help in this case, you can write an email to thememovedotcom@gmail.com
Regards,
TM
All the service codes are encoded on my installation, and its very difficult trying to decode them and update our services information—whats your solution?
Hello, IT was a great feature to have a booking system , really thanx for ur team But i need a tutorial to help me more to understand this system and be familiar with booking plugin thnx again
Hi Netarow,
Thanks for reaching out. In this case, please open a support request at https://thememove.ticksy.com and tell us the detailed request, we’ll check it for you
Regards,
TM
WPBakery Page Builder is not working on caregiver add or edit page
done
Thanks for updating. If you have any question that related to the theme, you can contact our support team at https://thememove.ticksy.com
Regards,
TM
Services & category & resources & comment:
text change – screenshot
http://prnt.sc/owxous http://prnt.sc/owxp1q http://prnt.sc/owxp54 http://prnt.sc/owxp85 the http://prnt.sc/owxpa http://prnt.sc/owxpd2I send the attached “fields” together with the images.
Hi,
You can use Loco Translate plugin to translate these sections: https://thememove.ticksy.com/article/13941/
Regards,
TM
I need to import the customizations. I made to the theme after updating it, but it is not working to import. I update the theme and I will import the settings from the previous but nothing is happening.
Hi agenciadvw,
Please be sure that you have customized in the child theme. If you need help, please contact the support team at https://thememove.ticksy.com
Regards,
TM
Great theme, its been great to work with! Question… I have created a top header with the phone number and want to know how to make it show in the header of the mobile version. I want it to be the first thing to click on before the menu. Is this possible.
No problem, you need some CSS code to edit this.
OK, How do i get this code?
Please contact our support team at https://thememove.ticksy.com for help.
I have tried to start a ticket but wants me to pay more for support. My client put this project on hold for 4 months. I am trying to get it going again. Can I get code to have the phone number show up above the menu and be the first thing on top. Please advise.
Hi,
You can send me an email to thememovedotcom@gmail.com and provide your site admin’s credentials and then can give you the code.
Regards,
TM
