1273 comments found.
Hello, I also have the issue with the permalink 404
I try to do your solution by saving it but nothing changed.
Hi there,
I believe you’ve checked the related article in the documentation. If it doesn’t help, could you please submit a ticket? We’d be happy to check it closer. https://liquidthemes.freshdesk.com/support/tickets/newCheers, TeamLiquid
Hi,
Please check ticket with #5059. Its been 4 days that there is no reply.
Hi there,
I believe it is already replied. Please let us know if you need anything else.
Cheers, TeamLiquid
If I rename js_composer folder to disable the plugin website working fine … what’s the problem with it?
Installing Plugin: WPBakery Page Builder Downloading installation package from http://api.liquid-themes.com/download.php?type=plugins&file=js_composer.zip…
Hi there,
Thanks for your message!
This might be related to your computer’s firewall settings. Could you please reach our support team so we can help you?
https://liquidthemes.freshdesk.com/support/tickets/newCheers, TeamLiquid
Is this theme compatible with MySQL 5.6.39?
Hi there,
Yes! It is compatible with MySQL 5.6.39.
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Please guys Could you help me with ticket #5087 thanks. It’s very urgent
Hi there,
Thanks for your message!
I believe it is already replied.
Cheers, TeamLiquid
Hi, since the latest update our website is not working properly anymore. When you visit the blog page and open a blog the site crashes after scrolling to the comment section. After updating typekit and Ave Core, the whole blog does not open anymore. I read in the comments that some other people had the same problem. Is there an easy fix for this?
I already made a support ticket.
Hi there,
Thanks for your message!
Could you please let us know your ticket ID? Also, please make sure WP Bakery Page Builder is up-to-date.
Looking forward to hearing from you.
Cheers, TeamLiquid
Ticket ID 5031. WP Bakery is updated, problem still is not solved
Hi there,
Thanks! I see it is forwarded to the development team. We’ll keep you updated. Thanks for your patience!
Cheers, TeamLiquid
Hi!
I have installed one of your layout, but the menu on index have got a white space around it. Check the image please: https://imgur.com/a/yg7YoSK
How do I remove it and get the meny that is a part of the image in the header?
Hi there,
Thanks for your message!
We’d be happy to help you if you can submit a ticket 
https://liquidthemes.freshdesk.com/support/tickets/new
Looking forward to hearing from you!
Cheers, TeamLiquid
Hey there, I’m trying to attach a PayPal button to my website, but after clicking on it I get an error. I attached it to another site (not built with this template) and it’s working fine. It’s not SSL issue – maybe something is wrong with the theme?
Hi there,
We haven’t received any similar report but we’d be happy to investigate it if you can reach our support team here: https://liquidthemes.freshdesk.com/support/tickets/new
Cheers, TeamLiquid
Hello,
Why i don’t have Convert Plus and Ultimate Addons plugins on my theme? I have a last version but i ever see and use these plugins. I want to use them.
Hi there,
Thanks for your message!
Since these plugins are not required to run the theme, they are not installed automatically. You can find them in the main download package.
Cheers, TeamLiquid
What updates will be available in Ave 2.2 and any new demos?
Hi there,
Thanks for your message!
We always add new demos/templates/features with major updates. Stay tuned for more!
Cheers, TeamLiquid
Hi is your theme compatible with AMP? Have you done much to optimise the theme for speed? Seems like a heap of CSS and JS in there.
Hi there,
Thanks for your message!
Currently, Ave is not compatible with AMP. Sure! Ave is fully optimized for speed and we have articles to make even more improvements. If you need any help regarding performance, feel free to reach our support team
Cheers, TeamLiquid
Hey Theme Liquid!
Please help! I’ve been waiting for over 30 days.
Support Ticket #4620
Hi there,
I believe this is already replied. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hi! Is there a way to enable 2 different kinds of header? Or is there a workaround for this issue I am facing?
Eg. - Desktop header no menu options (since we are using the sidebar widgets) - Mobile header to include menu options.
I am currently stuck at the with the issue where I am using the header without menu options as my main header (via the theme options). But since my main header doesn’t have a menu, the mobile is affected so I can’t navigation around whenever I click on the hamburger menu. We don’t want the menu to appear on the desktop since we want to keep it cleaner thus using the sidebar instead.
Thanks!
Hi there,
Thanks for your message!
Could you please reach our support team with your WP login details? We’d be happy to help you
Cheers, TeamLiquid
i have submitted ticket no. 4928, i did not received any reply. and which credentials i have to use for the https://liquidthemes.freshdesk.com/support/login . i have some query
Please reply me.
Hi there,
I believe it is already replied. Please let us know if you need anything else.
Cheers, TeamLiquid
Hey there, there is a problem with the Ave Collection Misc 03 (Class Schedule). When implementing it is just text. Appears on 3 different websites where I use Ave, might be general problem.
Thank you!
Hi there,
Thanks for your message!
That template requires an exclusive plugin called Liquid Events. Here is a useful article: https://docs.liquid-themes.com/article/67-i-cant-find-liquid-ave-events
Feel free to reach us if you need further help
Cheers, TeamLiquid
Hey, thanks for the answer, now I’m one step further. But one more problem now. I only see the calendar in the front-end. In the backend, it’s just an empty row and it can’t be edited at all. Also there isn’t an events section in the WP Sidebar.
Thanks
Hi there,
Calendar elements are edited directly in the page builder. So, there is no separate menu for the events. The empty row issue might be related to your server. Would you please reach our support team? We’d be happy to make a further investigation.
https://liquidthemes.freshdesk.com/support/tickets/newLooking forward to hearing from you
Cheers, TeamLiquid
Hi, guys. How animated icons done here? Do this feature included? http://original.liquid-themes.com/
Hi there,
Thanks for your interest!
Yes! An entire set of animated icons are included in the theme. You can select the icon you want and enable the animation with a single click.
Please let us know if you need further information.
Cheers, TeamLiquid
Hi there,
Thanks for your interest!
Yes! An entire set of animated icons are included in the theme. You can select the icon you want and enable the animation with a single click.
Please let us know if you need further information.
Cheers, TeamLiquid
Hi TeamLiquid,
Can you please take a look at the ticket #4897 submited yesterday in liquidthemes support site. its very urgent,
Thanks
JG
Hi JG,
Thanks for your message!
I believe our support team already responded the ticket. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hi is it a known problem that site crash from scrolling down to comments on post?
Hi there,
Thanks for your feedback!
We’d be happy to investigate this issue if you can submit a ticket: https://liquidthemes.freshdesk.com/support/tickets/new
Looking forward to hearing from you
Cheers, TeamLiquid
Hi, I would like to insert the portfolio of my projects on one page, but once inserted, the images of the projects are cut, which at the beginning did not
Hi there,
Thanks for your message!
You might need to select the portfolio image size in the portfolio meta options. Could you please reach our support team so we can assist you?
https://liquidthemes.freshdesk.com/support/tickets/newCheers, TeamLiquid
Where can I find the purchase code? in what document?
Hi there,
I believe this article would be helpful: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Cheers, TeamLiquid
Why you don’t add Arabic google font like (Cairo – Markazi Tex – Baloo Bhaijaan) ?
Hi there,
Thanks for your feedback!
We’ll add it for you. Could you please reach our support team?
Looking forward to hearing from you
Cheers, TeamLiquid
