137 comments found.
Hi there, I upload the theme but now all the options in the pages are 1/0 (instead of the on/off switch) and it seem not to be working at all. I need to change the background top image for each page and remove the Breadcrumbs, but I cannot do it 
Hello.
Thank you for contacting us.
Please submit a ticket to our support site and give us your site info. We will help you check that issue soon.
Thanks.
In the support site shows that “You must have valid license to create new topic in this forum”. And I´ve one!
As I see, maybe you have been renewal support. Your support will revalidate soon. Please give us your site to our contact@yolotheme.com.
We will help you check it soon.
Thanks.
Done!
Yes, we have checked and replied your email. Please check it again.
Thanks.
Hello Yolo i love you theme, i have already installed, in menu section i coudn’t see Product categery section unde add menu item, i want add product catagory as a menu.
Thank you for contacting us.
Yes, please follow the Mega menu config to add the product category widget as menu item.
http://docs.yolotheme.com/sofani/#megamenu
Please check it again.
Thanks.
I can’t login to the support page.
Hi again.
We have sent password to your email. Please check it again.
Thanks.
I forgot the code and went to the place to send a new password, but I can’t send it.
The e-mail could not be sent. Possible reason: your host may have disabled the mail () function.
I want to change the text (Specificatio), not (description), which I don’t want to translate.
description Change Specification
Hi again.
Yes, you can use the Loco Translate plugin to change the string in English language.
Please try it again.
Thanks.
I can’t do it as you suggest. Can you make a video for me to see?
The e-mail could not be sent. Possible reason: your host may have disabled the mail () function.
hotmail blocks Emails from sending the password reset, what do I do?
Hi again.
We have sent password reset to your email. Please check it again.
Thanks.
Hi, After i installed the theme and woocommerce, i use Chinese as my language, but some words are still English.
i am sure that the woocommerce translate file is ok, just not work at this theme
when I change theme to default wordpress, all language is ok
Hi.
Thank you for contacting us.
Yes, we have overwrite some string of WooCommerce in our theme. Please find the string in our theme then translate to your language as you want.
Thanks.
OK i see. how to do it? edit php file?
Yes, you can use the 3rd translate plugin as Loco Translate to change string in our theme or plugin.
Thanks.
Hello Author, We are about to buy this theme, but we have one requirement which we haven’t seen here. Its a Vertical Menu with the toggle button, where we can hide/ open the Left Sidebar with a toggle button. We have seen a Left Sidebar in this New update ” http://demo.yolotheme.com/sofani/home-sidebar/ ”, but it is sticky. Can we have a toggle one.?
Hi.
Thank you for contacting us.
For the sidebar header layout, we don’t have the option to show the toggle icon button as our mobile menu https://i.imgur.com/M8vjYYC.png
It need to do some custom to show that toggle icon for sidebar menu.
But you also can add the toggle icon to menu as this home page http://demo.yolotheme.com/sofani/home-v4/
Please check it and let us know again.
Thanks.
Ok Sir, Can we have this ” http://demo.yolotheme.com/sofani/home-v4/ ” menu on the left side rather than right side and can we include Menu in the sidebar as we see only some text in that now. And will you be giving any Mega Menu Plugin along with the theme, If so can we build this type of vertical menu in that Mega Menu Plugin. And will you be helping or sharing the custom code for that Left Sidebar Toggle Menu.? Kindly clarify our doubts Sir as our primary requirement is WooCommerce Plugin Included and also the Vertical Left Side Navigation Menu.
Hi again.
For the home v4, we can help you add the custom CSS to move the canvas menu from right to left. For the canvas menu, you can add the widget menu to that position, but it not compatible with the Mega menu.
Also if you want to add toggle menu for header left sidebar, we will research and help you do that custom. That also a good idea for our next update on the next time.
Thanks.
hi. Nice theme . do you support rtl version ?
Hi.
Thank you for contacting us.
Yes, our theme compatible with RTL language.
Thanks.
I am interested in buying the template but it marks an error when clicking on a product:
An error occurred. Sorry, the page you are looking for is currently unavailable. Please try again later.
If you are the system administrator of this resource then you should check the error log for details.
Faithfully yours, nginx.
Hi.
Thank you for your contacting us.
We have checked and fixed that issue on our demo.
Please check it again.
Thanks.
Hi.
Thank you for contacting us.
Please submit a ticket to our support site yolotheme.com or send a email with your site access info to our contact@yolotheme.com email. We will help you fix that issue soon.
Thanks.
Hey in the demo i cannot see different headers. How can i see headers that available.
Hi.
Thank you for contacting us.
Yes, you can check another homepage to see the different headers.
Thanks.
Hello. Is Sofani compatible with WooCommerce 4.0.x and Wordpress 5.4.x? If yes, can you please check why theme loading with big delay on smartphones and tablets?
Hi.
Thank you for contacting us.
Yes, our theme compatible with WP 5.5 and WooCommerce 4.0. For the delay issue, we have checked and found the issue with our server. It makes the site slowly. Thank you for your feedback.
Thanks.
Buenas tarde, realice la compra de este tema y no puedo cargar el contenido prueba, me marca error, no viene el home 4 en el paquete, me pueden apoyar.
Hi.
Thank you for contacting us.
Please use English language to get the communication and please submit a ticket to our support site yolotheme.com then we will help you check it soon.
Thanks.
I have problems with the template, the slider revolution asks me for a license, I cannot send a ticket on the page that he indicated, I urge you to continue with this, please request your support.
Hi again.
You still can use the revolution slider without license. You can send a email support to our contact@yolotheme.com email. We can support you via that email.
Thanks.
Hi, how i can change the dimensions of the logo in the main menu? Thanks
Hi.
Thank you for contacting us.
To change the log height, please go to theme options/ logo & favicon/ logo top/bottom padding, and change that option. After change the value, please click to save & generate CSS button.
Or you can give us your site URL, we can help you with the custom CSS.
Thanks.
Hi,
Asking on behalf of my client, is the latest update compatible with PHP 7.3?
Many thanks.
Hi.
Thank you for contacting us.
Yes, our theme compatible with PHP 7.3.
Thanks.
Hi!
I’ve just updated the theme, and i see that the option for logo size is gone in the page options section.. My logo is now like half the size of the original Sofani logo size.. Can you help me out plz? www.onlinemeubelconcurrent.nl
Hi.
Thank you for contacting us.
We have checked your site and found the issue from logo padding config.
Please go to theme options and reduce the logo padding config.
Thanks.
I updated wordpress and WP theme and I can no longer edit my pages like I used to. It shows wordpress’ default editor while editing pages.
Hi.
Thank you for contacting us.
Please submit a ticket to our support site and give us your site info. We will help you check it soon.
Thanks.
This is the issue “WPBakery Visual Composer You have version 5.0.1 installed. Update to 6.1. View version 6.1 details. Compatibility with WordPress 5.3.2: Unknown”
Hi again.
Yes, please update your WPBakery page builder to latest version.
Thanks.
Cannot do it. “In such case, you need to wait for your WordPress theme author to update WPBakery Page Builder on their side and push it to you. Also, support related questions should be addressed to your WordPress theme provider.”
Yes, please contact us via contact@yolotheme.com email. We will help you check it again.
Thanks.
Hi, is the theme compatible with WP 5.3? Also the WooCommerce complains for deprecated files…
Hi.
Thank you for contacting us.
Yes, our theme compatible with WP 5.3 and WooCommerce 3.8.
Thanks.
hi mobile and tablet logo not changing. desktop logo is okey. how i can change?
Hi.
Thank you for contacting us.
Can you give us your site URL? We will check and let you know again.
Thanks.
i want to used website demo and production
How to install this ? and How to buy type of license ?
Hi.
Thank you for contacting us.
Our theme supports the one-click install, so you can easy to get our demo dummy data. You will have your site with the same layout as our demo.
For the license, you can buy the regular license for your site.
Thanks.
