Hi there,

Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.

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Please, check out your spam folder. My domain is my family name and my mails often goes to the spam folder! Greetings!

Hi there,

Please you can as a temporary solution navigate to

wp-content/themes/ayro/framework/modules/shortcodes/countdown/countdown.php

and add your 2021.

This will be added in the future theme update as well. We hope this helped!

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92596

92596

Hi again,

Agent has been informed, your request will be answered as soon as possible.

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Hi there,

You can edit the colors to your needs with this custom CSS which you will add to Appearance > Customise > Additional CSS:

.gradient_circle {
    box-shadow: 
    0 1px 0 0 rgb(137 131 225 / 25%), 
    0 -1px 0 0 rgb(165 222 190 / 25%), 
    1px 0 0 0 rgb(131 225 169 / 25%), 
    -1px 0 0 0 rgb(61 101 204 / 25%), 
    1px -1px 0 0 rgb(208 156 161 / 50%), 
    -1px 1px 0 0 rgb(195 156 208 / 50%), 
    1px 1px 0 0 rgb(255 105 180 / 75%), 
    -1px -1px 0 0 rgb(135 206 235 / 75%);
}

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

The last tested version is 3.7.0. We can’t guarantee compatibility with later versions of WooCommerce until we release an official update. Thank you for understanding.

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When your next update is going to be released? The last one is from 2019…

Hi again,

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.

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Hi there,

You should be able to do this. Lorem ipsum excerpt text should be managed and you can read more about it here.

Also if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for writing in. If you refer to the tab title you could reduce the font size for example by adding this code to Appearance > Customize > Additional CSS

@media only screen and (max-width: 1024px){
    .qodef-accordion-holder .qodef-title-holder .qodef-tab-title-inner {
        font-size: 6px;
    }
}

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi thanks for your response. This is not very handy, and in the template example, it works fine with a long title : https://ayro.qodeinteractive.com/accordions-toggles/ Could you please double-check? Thanks.

Hi again,

Add this code to Appearance >> Customize >> Additional CSS:

@media screen and (max-width: 600px) {
span.qodef-tab-title-inner {
    line-height: 1.5 !important;
    font-weight: 700 !important;
}
}

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Hi there,

Once we check we could not see any difference on different browsers as well as on Firefox, so we do assume you have managed to sort this out.

If you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there, no, the problem is still there on Firefox (My version is 78.0.2). The menu, the footer as well as the form are completely broken. Could you check it out another time please? Kind regards, Julie

Hi there,

We have checked it once again and this is how it is displayed, both your menu and footer is displayed correctly.

If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please add this code to Appearance > Customize > Additional CSS

.qodef-vertical-align-containers .qodef-position-center:before, .qodef-vertical-align-containers .qodef-position-left:before, .qodef-vertical-align-containers .qodef-position-right:before { margin-right: 0; }

As this will align it well. As for the different behaviour we could not replicate this as we can see the same menu on both of the pages.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please note that Slider Revolution does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

The theme does come with a variety of Google fonts included and IBM is not a part of this, you can always consider adding a custom font if you wish.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please check our article about it here.

Also if you still need help and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

Thanks.

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Hi there,

Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thanks a lot for the info!

Hi there,

Glad we could help!

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Hi here,

Yes, you can update your WP to the latest version.

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Hi there,

This is not possible within the theme options, unfortunately. Achieving this will require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers http://themeforest.net/page/item_support_policy#whats-not-included-item-support. We hope you understand.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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Hi there,

This feature is disabled on some of our themes, since these options are in conflict with some of our scripts included within certain themes. With these themes, in order to achieve an equal height for columns you can use a shortcode we developed – the Elements Holder and you may find our tutorial about it here.

I hope this helped and if you have any additional questions I woudl kindly ask you to submit a request at our help center and our support team will be happy to help!

Thanks.

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Hi there,

Thanks for taking an interest in our theme! All you see at our demo site is possible to import with our One-click demo import, where you will get all our themes pages and content. You may as well check our themes documentation to see how the theme is built up and what you can do with it. https://ayro.select-themes.com/documentation/ Hope we could help and do not hesitate to ask for any additional questions you have.

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Hi there,

You can change it in Select Options >> Header, like in the screenshot: http://prntscr.com/p2jykj

If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.

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