730 comments found.
Same question here @huzanf. Support is expired. So have i buy a new licence to update my theme?
Hi,
yes sure, the support service is mandatory for receive support from the author. More info here : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportHave a good day Bye
Does this support Farsi/Persian language?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Client asked me to make theem update .. running 1.4 version .. can you please update me which version is latest and to see possible changelog?
Hi,
thanks for the interest.
Yes sure, to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
i don’t believe I received the answer from you in 14 days 
Hi,
this is very strange! We always respond in 24 hours, maybe you have not received our reply.
I will personally undertake to relay the message again today in the next few hours.
Have a good day Bye
I bought the Baby Kids theme on 2016. Now I want to update it from version 2.2 to 3.7. However when I try to do it as described in the documentation my site is not working (I can see only the menu and the page title). I cannot open a ticket to your support system as my support has expired. My question is: Is compatible the version 3 with the version 2? There is no information in the documentation and I don’t want to pay again for support to just update my theme to latest version.
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
Have a good day Bye
Hi, I want to make my blog from https://toptrendyfeed.com to https://play.toptrendyfeed .com which theme I need to purchase? I mean will this theme can meet my requirement? Suggest me a lightweight theme with this budget only.
Hi,
thanks for the interes.
I can recommend any of our themes including “baby kids” since all of our themes use Wp bakery page builder with all our custom components. With our elements you can build any type of layout according to your needs.
Have a good day Bye
Hi there, when is the support for Wordpress 5.5 being released? Thanks.
Hi,
the latest theme version is already compatible with the latest wp version.
Have a good day Bye
Hi there,
Thank you. However, when I upgraded to Wordpress 5.5 the visual composer broke and on the site the background images wouldn’t display. Thanks.
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
Have a good day Bye
Hi, how can i put post grid with different colors inside box?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, How possible to search for courses by keyword ? The advanced search component does not allow to enter any text… Any help ? Thank you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I just want to confirm before to buy it if I can pay any course using woocommerce… in the example all are free so I dont know if I put a price to a course the online payment is available….. like here. http://preview.themeforest.net/item/baby-kids-education-primary-school-for-children/full_screen_preview/10240657?_ga=2.100776193.1451483015.1589242979-1787747934.1561308174
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi,
I’ve had this theme for a long time. I would like to know how can I update my old theme for the new php 7.1 version?
Kindly assist.
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
Have a good day Bye
Hello, i just downloaded the pack after purchase, where is the Child Theme file?
Is it okay if i use a plugin to generate a child theme?
Hi,
please check the theme documentation, however please for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
The xml file was not found, update the theme to be able to select the options of the demo you want to import.
Hi,
please check the theme documentation and the video tutorial for install the theme and for any problems please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello ; i purchased this theme ; but i have many problems with it : 1 – theme panel is different from the tutorial. 2 – No footer menu appears in the appearence menu 3 – visual composer not working and is just the starting
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi,
can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
Hi,
you have not created any tickets at the moment as you can see from the link that you have provided.
Please try to check this article if you are not able to open a ticket : https://support.nicdark.com/how-do-i-create-a-ticket/Bye
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Hi,
I had setup my full website. Recently when I activated SSL, I am by default getting a sidebar and a grey header. How do I remove that?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi Huzan,
unfortunately for understand the problem that you have on your project means entering on your site with some wp-admin credentials to access and investigate the problem. This thing can be done by your developer or with our expert supporters through the support platform.
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-expired/
Bye
i’ve uptated to 3 version and now nothing works anymore… can i have the precedent version? thanks
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
thanks but… i’ve tried to register too but i don’t get any mail
Hi,
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hello, is the dropdown menu still available? I don’t see it in the demo. Thanks.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello I have purchased the theme just today. Can’t install it as this message is showing: ‘The link you followed has expired.’ I have updated PHP to 7.3 and change root and domain maximum uploading file size to 64M. Have tried to install all zip files You have provided. I will appreciate your advice. Thanks. Mack
I have sorted, it was about Post Size uploading I have changed from 8M to 80M. Thanks Anyway
Hi,
perfect ! However for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Have a good day Bye
Hi sir, I want to purchais this theme but there are some issues , i want to know if you can resolve with this theme.
1> Its not user friendly on mobile devices (is there any way i can send you screenshort from my note 9 mobile). 2> on some mobiles its not fit exactly its showing in center but not fit..
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, I installed ver.2.2 before with envator elements, and I can’t update now, I want to know if I buy this theme here, will this new version(3.0) be comptabile with my current version? I’m afraid that the update will break the current structures. Thanks
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello, I downloaded the zip archive file to update my theme but apparently it doens’t contain all the files in it ? Is it possible ?
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-expired/
Have a good day Bye
I know… but at least you can answer the question why the archive for the theme file appears to be incomplete on Themeforest.
Hi,
the theme doesn’t have any problems at the moment however if you want you can provide more informations on the form indicated above.
Have a good day Bye
