185 comments found.
Hi,
Visual composer does not work in backend and second I am not able to rename permalinks for each page?
Theme options does work as well, just loading and nothing happends.
Is this because of wp 5.5 I suspect?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
visual composer doesnt work, to HELLLLLLP
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Support website really when register your email address is not correct?
Hi,
If you still have problems with the support forum please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hi, It looks like the latest update of WordPress has caused a glitch with the theme. I can’t get anything to work as it should. Is there going to be an update to the theme soon?
Hi,
this is very strange ! for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi support team, I can not import demo on this theme, help guide me if I missed something about theme or wordpress technical.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello! We are trying to register in the support system but we did not receive the confirmation email.
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
presale question, is it possible to hide the prices and add to cart in products? so it just shows the products but you can’t buy? and if it needs customization would the support team at least point out to me what files I need to edit to not show prices and also hide cart? thank you
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi
I have to write my support topics here, because on your ticket, system, my purchase code is not valid (I bought the theme in april).
Could you please tell me how to disable author and comment with your theme? I couldn’t find an option and was not able to disable it with a common plugin or by css, because it’s not a specific class.
Also, I’d like to set the correct date format as we use it in Switzerland (for example 17. Juni 2020). It’s set correct in wordpress, but not in the theme.
Tanks in advance and kind regards
Hi,
maybe there was some temporary problems.
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Now it worked, thank you
I can’t edit the slide revolution as it shows an error: http://prntscr.com/sly91s
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I tried to register. But I didn’t get the confirmation email. I tried the second time using the same email address. it said “ERROR: This username is already registered. Please choose another one.” But nothing happens to my email..
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Hello, I can not import demos, Can you explain how can I do it ? You can see why I can’t import demos by following https://prnt.sc/skm1mp
PS: I tried to open a ticket but form didn’t accept my purchase code that’s why I couldn’t open a ticket.
Regards
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
I’m considering buying this theme and just wanted to double check that I can change the colours (e.g. purple and grey for the yoga version to different colours)?
also, is it possible to remove the “book now” button?
Hi,
thanks for the interest.
Yes sure you can change the colors and remove the book now button.
Have a good day Bye
Thank you! Also, can I install this theme on two sites?
Hi,
yes sure you can do it.
Have a good day Bye
Hi can you confirm if I have to buy this theme twice to install it on two sites? It says under regular license that it is for single use.
Hi,
yes sure you can do it.
Have a good day Bye
hello i just bought the wordpress theme i don’t know how do to with the social shortcodes on the header please help me Sarah from France
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Where do I go to add in the Google Analytics code. Most themes have a section where you can add code before the </head>, but I cannot seem to find this and don’t want to have to edit the theme files.
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
Have a good day Bye
Hello, I am no longer able to support you but I would like to get only one little help. Where can I change or disable labels from the main menu? I mean “New” and “Hot” labels. I wanted to set up a topic in the help center but I don’t have that option anymore. Thank you in advance for your answer.
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-expired/
Have a good day Bye
Thank you for your reply, I just sent a question via the form.
it’s a good design theme but I couldn’t find the cart icon once I added a product into a cart and wanted to checkout! there is no cart icon on the menu to see how many product are in the cart to checkout or if there is any. Please advise
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Im asking here because support is over for me but I think this is your fault (you didn’t give me the plugin code and is not in the manual).
Since wordpress has been updated to 5.2 and 5.3, wpBakery plugin does not work. When you push in admin to go to the visual area, it redirects to https://wpbakery.com/?utm_campaign=VCplugin&utm_source=vc_user&utm_medium=backend_editorWhen you try to update, it requests a license.
How could I update the plugin so I can use it?
Hi,
the plugin is already updated, you can check the documentation for understand how to update it.
Bye
Hi, I can’t open a ticket on the support platform, It say me that there are fields missing, but I filled everything! How can I contact you? I need support on WPML integration
Hi,
please try to check this article if you are not able to open a ticket : https://support.nicdark.com/how-do-i-create-a-ticket/Have a good day Bye
Hi, I created the ticket on thursday. Can you check if you received it please?
HI,
since I don’t know your forum username please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Bye
Hi,
is the theme compatible with woocommerce 3.7?
there is a new update?
thanks
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
