420 comments found.
Hello and congrats for this great design of your theme. Pre-buy questions 1. I suppose I can easily change the orange color to another one in all pages? 2. Can I use a bigger logo in height or it only can stay in this rectangle at the menu?
Hi there,
Thank you for taking interest in our theme!
1. Yes, you can change the color in theme options.
2. Yes, you can change the size of the logo.
The way logo dimensions work:
Maximum logo height is determined by the header height option in Theme Options > Header.
As for the logo image itself, because of retina displays, image dimensions are being divided by 2. So if you upload the logo that is 100×100, the actual dimensions on desktop will be 50×50.
In case you want a logo that is 100×100, you need to upload an image that is 200×200, and set the header height to 100.
If there’s anything else, feel free to ask!
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“hi, i don’t know why, but on my website, appears to be a double menu bar, in small devices” << i have this also! what is the solution?
Hi there,
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I did’t say overlapping menu items, we talk about double menu bar. I will open a ticket.
Okay, that is the same thing. Please submit a ticket and one of our trained agents will help you with this.
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Good morning, since the update for ‘wpbakery page builder’ came out I can’t edit the pages, before I could. If I start editing with the WordPress editor, pure pure code appears when I visit my website. I appreciate the support, I write from a translator.
Hi,
Please, reach our support team at https://helpcenter.qodeinteractive.com and include your wp-admin access and our agent will gladly investigate and help you to resolve this. Thanks
Support
Mikado Portfolio part of
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Hi,
I have the following issues:
1. In Wilmr theme options, the default theme colors codes do not appear. I want to change the colors however, I need to know the RGB of the default theme colors.
2. I want to take out the cart icon on the top menu however I cannot locate where it is in the setting.
Kindly assist.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
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I have tried to signup and submit my request however it never proceeds to the next page. Can you advice what I should do please?
Hi again,
Please send a mail to helpcenter@qodeinteractive.com and provide your purchase code and a support request will be automatically created for you.
Support
Mikado Portfolio part of
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I have sent the mail. Awaiting a response. Thanks.
Hi,
We located request from you and it is assigned to our agent who is working on it and will assist you asap.
Support
Mikado Portfolio part of
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Presale Question
Hi there, I’m intrested in your theme, but all the comments above really makes me not so sure to go ahead.
1. Did you solve all the fatal errors issue? 2. Honestly, is the theme tested and fully (well) working?
Thanks in advance
Hi there,
Thank you for taking interest in our theme!
Yes, all issues have been resolved. This problem occurred in version 1.2 but it was quickly resolved in version 1.2.1.
Rest assured that our theme is fully tested and works normally.
If there’s anything else, feel free to ask!
Support
Mikado Portfolio part of
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Hello, We have an issue on Preloader Text, we choose wilmr spinner but it doesn’t change the text. also, we sent you an email but nobody replied to us
Hi there,
We tried locating your request but we weren’t able to.
Please submit a request on our helpcenter and one of our agents will assist you, or if you already have, please provide your request ID so we can check the status.
Support
Mikado Portfolio part of
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Hello, is it possible disable the animations?
Hi there,
Yes, you can turn them off in theme options.
If there’s anything else, feel free to ask!
Support
Mikado Portfolio part of
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PHP Post Max Size is 32M. I cant seem to increase this without having issues. Kindly help out.
Hi there,
To successfully import the demo content, you need these minimum server resources:
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 128M;
post_max_size = 256M;You can contact your hosting provider to set this up for you.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
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don’t understand how can i join u for support ?
Hi there,
Please take a look at this article on how to submit a request: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
Support
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oh okay, thanks
You’re welcome!
Support
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Hello. Pre buy question – do we get this fancy WILMER animation on orange bkg included? https://wilmer.mikado-themes.com/landing
Hi there,
Thank you for taking interest in our theme!
Yes, when you import the demo, all of the content that you see on our live demo site will be downloaded to your WordPress.
If there’s anything else, feel free to ask!
Support
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Input the purchase code you received with the theme as well as your email address in order to activate your copy of the theme.. is not working rather am getting Please Wait… and still, nothing is happening I need this to be sorted out, please.
Hi there,
We have located your ticket on our support forum and it has been answered. Please continue the conversation over there. Thank you.
Support
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How do I setup Swipe Slider after importing all the demo content?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
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Hi there,
Please make sure you have the latest version of our theme and core plugin. This issue has been fixed.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
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I have the question. How remove shadow behind buttons “read more”. Thank you in advance.
Hi there,
Please try adding this code to Appearance >> Customize >> Additional CSS:
.mkdf-portfolio-slider-holder.mkdf-portfolio-slider-navigation-left-from-
slider .mkdf-pl-inner .owl-nav .owl-prev:hover {
box-shadow: none;
}If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
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It doesn’t work. I need switch off each shadow behind button
Hi again,
Please submit a request on our helpcenter and one of our agents will assist you.
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This theme although visually appealing to the eye has a ton of issues. this is not my first theme purchased here, I have been a member and client of Themeforest for close to 4 years I have purchased many products here that are on a different scale than this. At this point I am asking for complete refund for the purchase price of theme.
Hi there,
We are sorry you feel this way about our theme.
Your request on our helpcenter has been answered, if there’s anything else, don’t hesitate to submit another one, and our agents will be happy to assist you!
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when we activate wilmer-core plugin, we get following error and lose access to Wordpress admin
Fatal error: Uncaught Error: Call to undefined function get_current_screen() in /usr/local/var/www/wp53/wp-admin/import.php:19 Stack trace: #0 /usr/local/var/www/wp53/wp-content/plugins/wilmer-core/core-dashboard/sub-pages/import/load.php(4): include_once() #1 /usr/local/var/www/wp53/wp-content/plugins/wilmer-core/core-dashboard/load.php(10): include_once(’/usr/local/var/...’) #2 /usr/local/var/www/wp53/wp-includes/class-wp-hook.php(288): wilmer_core_dashboard_load_files(’’) #3 /usr/local/var/www/wp53/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #4 /usr/local/var/www/wp53/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #5 /usr/local/var/www/wp53/wp-settings.php(507): do_action(‘after_setup_the…’) #6 /usr/local/var/www/wp53/wp-config.php(91): require_once(’/usr/local/var/...’) #7 /usr/local/var/www/wp53/wp-load.php(37): require_once(’/usr/local/var/...’) #8 /usr/local/var/www/wp53/wp-admin/admin.php(34): require_once(’/usr/local/var/...’) #9 /usr/local/var/www/wp53/wp-admin/plugins.php(1 in /usr/local/var/www/wp53/wp-admin/import.php on line 19
tried with both Wordpress 5.2.0 and 5.3
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
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How is that supposed to work if your form doesn’t accept our purchase code from Envato or lists the theme we purchased in your dropdown?
Hi again,
Please reach us at office@mikado-themes.com with your purchase code, wp admin credentials, site url and ftp credentials and we will investigate.
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I posted ticket no reply from anyone, no support. I see their is a new Change Log that changed nothing, I thought maybe you fixed issues. I did a clean install of Wordpress again for the 10th time, uploaded Wilmer theme and Child. errors still persist. You need to fix this issue promptly.
Fatal error: Uncaught Error: Call to undefined function get_current_screen() in /home/bemygird/public_html/wp-admin/import.php:20 Stack trace: #0 /home/bemygird/public_html/wp-content/plugins/wilmer-core/core-dashboard/sub-pages/import/load.php(4): include_once() #1 /home/bemygird/public_html/wp-content/plugins/wilmer-core/core-dashboard/load.php(10): include_once(’/home/bemygird/...’) #2 /home/bemygird/public_html/wp-includes/class-wp-hook.php(288): wilmer_core_dashboard_load_files(’’) #3 /home/bemygird/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #4 /home/bemygird/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #5 /home/bemygird/public_html/wp-settings.php(507): do_action(‘after_setup_the…’) #6 /home/bemygird/public_html/wp-config.php(90): require_once(’/home/bemygird/...’) #7 /home/bemygird/public_html/wp-load.php(37): require_once(’/home/bemygird/...’) #8 /home/bemygird/public_html/wp-admin/admin.php(34): require_once(’/home/bemygird/...’) #9 /home/bemygird/p in /home/bemygird/public_html/wp-admin/import.php on line 20
Hi there,
Your request has been answered. Please continue the conversation on it.
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Mikado Portfolio part of
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Hi Team, I have been getting constant delays while importing one of the demos from Wilmer theme. The progress bar is always stuck at 60%...... please help me on this…. Somebody contact me on my mail id for this.
Hi there,
Please take a look at our demo import article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-FeatureIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
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I am having this error now, page=wilmer_mikado_theme_menu_tabimport which shows that you cannot access this page.
Hi again,
Please make sure that you have the latest version of our theme and theme plugins.
If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
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Hi, can I override wilmer-core templates file? For example “archive-portfolio-item.php”
Thank you, regards
Hi there,
Yes, you can, but please keep in mind that we don’t advise making any changes in the theme files.
Also, keep in mind that this falls out of out support scope and that you need to keep a backup of your files, because they will get overwritten with every theme update.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
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HELP: Wilmer Core – Crashes the site.
Hello, I have had problem the whole morning with a fatal error that locks me out of WP Control Panel. The problem started after I updated the theme on the latest version of Wordpress. Disableling all the plugins gave me a brake to I could get in my Control Panel, as I enable one plugin at the time I noticed that when I installed and enabled Wilmer Core the site locked me out of Control Panel. Right now all my pligins are ON but Wilmer Core. How do I fix this??
(Already created a ticket on the help page but none have seen it.)
Hi there,
Your request has been located, one of our agents will reply as soon as possible.
Support
Mikado Portfolio part of
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