368 comments found.
Hello, support for this item is nolonger accessible by us and we’re not able to reach you through the support portal. I would like however to bring to your attention that we nolonger have this theme installed on any website domain. Please kindly help us reset our purchase code so we can activate our theme and rebuild our clients website on a new domain. We would like to use elementor this time.
I took care of it, Thank you.
Hello,
We are glad that you’ve managed to resolve this in the meantime. Have a great day!
Support
Mikado Portfolio part of
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Can you tell me if the theme is compatible with Wordpress 6.3.2 please? I will await your reply.
Hello,
The current version of the theme should work correctly with the latest version of WordPress. Please check if you have updated the theme and its plugins to the latest version listed in change log.
Support
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Is your most recent theme compatible with PHP 8.2?
Hello,
The theme hasn’t been fully tested with PHP 8.2 yet. We recommend using PHP 8.0 with the theme.
Do let us know if you have any additional questions.
Support
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Thanks guys. It’s been nearly a year since 8.2 (now 8.2.6) was released and we have 8.4 due for release in 2024. My servers are set up to work with 8.2, and I love your themes, when can we expect your themes to be updated to work with 8.2? There are some great improvements in the 8.2 version that are definitely worth working with.
Hi,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. Once it is updated the changes will be listed in the change log.
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Mikado Portfolio part of
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Hi,
I have a quick question about the menu. We are using the menu type WIDE option. The system automatically creates 4 columns. We have 8 categories where. In one category there are 4 links in the other 1. Now the system automatically adjusts the height to the column with the most links.
Since there are not the same number of links in each category, the height looks a bit crazy where there is only one link.
Is there any way to set the height for each menu column so that it gets built up as mosaic style.
Hopefully you understand a bit what I mean.
Kind regards Dust
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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Hi Mikado-Themes,
I’ll do that thanks 
Regards Dust
You’re welcome.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
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Hello Support Team,
We purchased Wilmer about a week ago and after setting up the WordPress site PHP settings correctly and installing and activating the theme, for some reason it won’t fully import the “All” content demo for WP Bakery. It simply gets stuck at 76% forever. We suspect this might be because the WP Bakery plugin has a newest version 7.0 released on 07/31/23 and needs updating. However, the Wilmer theme downloadable .zip file was last updated on 06/26/23, meaning it does not contain the latest version of WP Bakery. So that we don’t have to purchase the WP Bakery license separately, can you please enable us to update the WP Bakery plug-in to the latest version?
If you do not believe the outdated version of the WP Bakery plug-in to be the reason why the Wilmer theme demo is not importing, then please point us in the right direction to resolve this issue. We would love to be able to use the theme properly and start building our website ASAP.
We also sent a email about this issue directly to helpcenter@qodeinteractive.com.
Thank you,
TPG
Hello,
Your email should be updated with response now. The one-click demo import should also work with current WPBakery version, however, our support agents have sent you the latest version if you wish to update it.
In case you need further assistance please continue the conversation with our support team and they will gladly help you. Thank you.
Support
Mikado Portfolio part of
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Hello Support Team,
We have not received an email with a response nor the latest version of the WPBakery plug-in. We only received an email confirming our request has been submitted to Help Center, but nothing else. Can you please help?
Thank you,
TPG
Hi,
Please check your spam/junk mail too. You can also submit a ticket at our Help Center and check replies there.
To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
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Hello,
Could you kindly inform us of the method to display the blog in a grid format without using masonry? Our specific requirement is to have the blog posts arranged in a grid with three posts in each column. here is the link of website https://cdv.mauldinwebhosting.com/blog/ As you can see there is gap in second row because of masonry.
Thank you for your assistance.
Hello,
Please try setting Blog List Type to “Standard” (please see screenshot).
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Subject: Assistance Needed: Missing Item Purchase Code for Slider Revolution
Hello,
I’ve recently purchased the “Wilmër – Construction Theme” template from your collection today. However, I’ve encountered some issues that require your assistance.
I’ve successfully downloaded all the necessary files, including: 1. All files and documents. 2. Installation WordPress file only. 3. License certificate & purchase code (pdf). 4. License certificate & purchase code (text).
However, I couldn’t locate the Item Purchase Code within the `slider-revolution-responsive-wordpress-plugin-license.txt` file. I did find the item purchase code in the `72625673-wilmr-construction-wordpress-theme-license.txt` file.
My primary concern is, how can I obtain the required purchase code for the Slider Revolution? This is crucial since it demands an item purchase code for its functionality.
I would appreciate prompt assistance on this matter as it’s quite urgent for my project. Thank you in advance.
Best regards, GabrielBui7721 email: tribta@dbi-spe.com
Hello,
The plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, support for this item is nolonger accessible by us and we’re not able to reach you through the support portal. I would like however to bring to your attention that we nolonger have this theme installed on any website domain. Please kindly help us reset our purchase code so we can activate our theme and rebuild our clients website on a new domain. We would like to use elementor this time.
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Mikado Portfolio part of
Qode Interactive
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4 days old tickets where not answered yet..very bad support.
Hello,
We are sorry to hear that you’ve got this impression.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets lately so our response time got a bit delayed.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi! Which builder do you recommend between Elementor and WPBakery Page Builder ?
Hello,
Both page builders are compatible with the theme and this will depend on user preference. We should note, however, that WPBakery page builder is backend based, while Elementor has a front-end editor.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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I get messages about WP Bakery out of date (version 7) but it seems i cant update WP Bakery anymore trough Install plugin as part of the theme?
Hi there,
The WP Bakery plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for it. When a plugin is updated, we are including the latest version of the bundled plugin with the next theme update.
You can read more about this here: Bundled Plugins
In case you want to install a plugin before we release an update of the theme, you can submit a ticket at our Help Centre or contact us through this email and include your purchase code in the email, and we will send you the new version of plugin to install it manually.
Support
Mikado Portfolio part of
Qode Interactive
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Is it possible for u to share with me some PSD/Figma file when I purchase this theme?
Hi there,
Thanks for taking an interest! Yes of course and you can read more about it here.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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How do I change the color of the theme? I’ve looked everywhere and it’s not at the Wilmer Options First color, Second Color anymore. Do I have to edit in Css
Hello,
First Main color won’t affect every element. Some elements (like header, footer, fonts, buttons, etc.) have their individual color settings for customizability reasons.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
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Hi, I opened a support ticket but nobody is answering me and it is taking me a long time to present my idea to the client who needs it urgently. I see that several people ask my questions, but instead of putting here the answer you make us go to the support and wait …. unfortunately I need help because there are many things in the theme that can not be customized, I need to remove the blue color #00235a that have the photo galleries and the orange color #FF5E14 of the links in the footer. As well as change the search text of the search engine that appears in English placeholder=”Type your search”, or buttons like read more in blog or Find out more in portfolios. Also i cant edit “PREVIOUS POST” and “Related Posts” in single blog
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets lately so our response time got a bit delayed.
Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Also, we recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
Qode Interactive
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Hi We are encountering repeated instances of the import process getting stuck while attempting to import the demo data. Please look into it. Thanks
Hello,
The theme and demo import are working correctly on our end.
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
Its been 2 days we have submitted a ticket. Can you please look into this and reply ASAP.
Thanks
Hi,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets lately so our response time got a bit delayed.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Where can I edit the header section with the phone number, email, hours of operaton. I’m not able to find the area to edit it. Thanks
Hello,
They are added as widgets in header widget areas which you can find in Appearance > Widgets.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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I”m having issues importing the demo site. It’s not giving me the option in the menu in the theme tutorial. Can you please assist?
Hello,
The import option should be located in Wilmer Dashboard > Import (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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My license text file did not come with a Slider Revolution license key… I’m trying to import the demo site, but it’s not giving me the option. I see other people are having this issue as well.
Please assist with the:
-slider license key -installing demo content
Hello,
The plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
These plugins do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you!
Support
Mikado Portfolio part of
Qode Interactive
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Hi , i am working on client website using this theme,
i want to increase the height of logo how i can do ? because it is looking small i want to make it big
Hello,
We recommend checking this article here and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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We are having trouble to register our purchase code..its simply showing please wait for a long time..we have raised a ticket and did not get a response yet.
Hi there,
Please take a look at the following article.
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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you have mentioned we will get support within 1 business day. I have replied for your update.but did not get reply even after 2 business days..and we are unable to register the theme yet
Hi,
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that the ticket #228360 has been marked as resolved at the moment.
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your support team taking too much time for each response.my import error issue is not reolved yet.without doing the basic import properly how will we able to start working on this theme?
We are experiencing a bit greater number of tickets than usual so our response time got a delayed a little.
If your live installation is still having issues with demo import you can try to install the theme and import demo content on the localhost and then migrate it.
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its been more than 10 days and still we are unable to import the theme properly.you are support is taking too much time to reply for each ticket.we tried to install and import in local server,its working on local server properly but after migrating it to live server the widgets are showing error.
Hi,
This is due to the insufficient resources. The block-based widgets added in WP 5.8 do require a bit more demanding resources and you can see some of our recommendations here – Recommended PHP Versions And Resources And How To Set Them.
Alternatively, you can use this plugin which reverts widgets back to classic. Classic widgets were used originally with the theme and they do require a lot less resources from the server.
Support
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