I am unable to register for support using my purchase code. Does it take some time to get the code validated.

Also can’t install the core plugin due to the “Sorry, you are not allowed to access this page.” message warning. Need to submit a ticket for it but until I can register for support I can’t send in a ticket request.

It’s a great theme but the support response seems very slow!

Hi – This is a pre-sale question. I am looking for a theme for an individual who will be doing spiritual-subject podcasts. Is this theme set up to showcase podcasts? What do you recommend using to record the podcasts that works well with the theme? Thanks!

Hi, when I add “featured image” on the “prayer wall” page from back end, it shows this error “Updating failed. Error message: The response is not a valid JSON response” . Can you please look into this as soon as possible?

hello. i noice that there is not plugin folder in the zip folder.When i reinstall the theme, the plugins are not there. I need help

Hi there. I looked at your demo on my phone and it didnt seem like the header picture was responsive…also, I was wondering if you had a dedicated page type for ministries. thanks!

I already sent you a ticket through your website with my login details.

There are two issues that I have:-

I made changes to the block number ID on the home page feature block. I noticed that two of the blocks disappeared from the front page. Please check the screenshots for the front and back end.

2.Secondly, I had through the support notes and I cannot see how I can add images for home page feature blocks if I decide to add more blocks on the home page

Hi there! I had a quick pre-sale question! Do you have a sermon shortcode so I can put sermons on a pastors bio page (only that person’s sermons) or ministry page (from only that ministry)?

I was wondering if the theme only uses Give WP. Im looking for a donation solution that doesn’t charge a monthly fee or transactions fees on top of PayPal.

My web team paid for additional support and didn’t receive it.

I have a problem with using the Native Church wordpress template.

I created semon categories and uploaded sermons (video, audio and PDF) under each categories, but the website preview page gave error 404 not found.

Please find my website login details here for you to be able to replicate the problem

Good Afternoon, the theme looks wonderful but i need to know if it supports Youtube videos to play in the message

Hi, What can I do to stop the banner image from getting cut off on both sides when viewed on a mobile device? Thank you.

Can you provide more detail on what configuration options are available for the Event List view? Is it only the information shown on the demo site (Name, Date, Time, Details Button) or is it possible to have something like a short description also shown on the main listing view?

Hello, 1. How do I completely remove the Sidebar from home version -3 ? 2. And also the Sidebar does not align to the right

Hi, suddenly the date and time on event page doesn’t tally anymore. For example if you select 2020-05-23 which its a SATURDAY this is what it will displayed Friday | May 23, 2020. If you select the time as well what is displayed in not what you’ve selected.

I have purchased this theme and have a couple of questions. Your support page will not allow me to verify with my purchase code. Please advise. also questions: 1. anyway to center page title? 2. how do I get rid of the color bar above the title?

I cannot install the core plugin. I just updated from 2.9.9.2 but when I click on the ‘Activate’ button, it shows ‘Sorry, you are not allowed to access this page.’ I’ve seen this issue in other comments, can you please provide a solution for the theme to work? Thank you.

Hello, the theme permit to have the new to old events posts on event page ? I don’t see it on demo Best Regards.

Support ticket is open again and the information you requested has been updated. Please see ticket. Thank you.