Hello there,

Thank you for purchasing our theme and for reaching us. Once you’ve installed the theme, you can follow one click demo import to import all our demo content. You can then navigate to Settings > Reading and set your home page as Home v3.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello Sir

My Ads Blog Page is Blank Help me Please

Hello again,

Thank you for getting back. This happens because of ad-blocker extensions. Please make sure you’ve disabled any “Ad Blocker” extensions that you may be using with your browser or add your website to the whitelist if it is available. Ref : https://docs.madrasthemes.com/electro/topics/troubleshooting/home-pages/ads-block-settings-is-empty/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The logo you’ve marked is a brand logo. You can de-assign brands associated with a product in the “Attributes” section of the product edit screen.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The add to cart button is enabled only when the product item can be placed in order. This could because of inventory or any other conditions. Please check them. If you continue to face issues please email our support and we’ll help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Once you’ve installed the theme, you can follow one click demo import to import all our demo content. You can then navigate to Settings > Reading and set your home page as Home v3.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Oops… Slider With aliaas home v3 slider not found

please sir help me

Hello again,

Thank you for getting back. Please make sure to import all demo sliders available in the dummy-data folder.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

hi, the problem is solve now after install the plugin through the plguin folder when download the whole file, thank you, now I cant install Revolution slider . it say ” https://transvelo.github.io/electro/assets/plugins/revslider.zip ” Download failed. Not Found

Hello there,

Please make sure to update the theme to fix this issue. The theme can be updated in 3 ways :

1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.

3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also we strongly advise that you backup your website and database before updating. This allows you to rollback the update if anything goes wrong after update.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. The feature you are requesting would take custom coding and much time. Unfortunately we are unavailable for this at the moment. I am sincerely sorry.

Kindest Regards, Ibrahim

My dear could you address me on that I can do it by myself what I need is some sources, i was trying to do it but I couldn’t.

Do you have some resources where I can read about it ?.

Please, I am in a hurry about it . Kindest Regards.

Hello again,

electro_handheld_header_v2

electro_mobile_header_v1
electro_mobile_header_v2

There are only four functions hooked which are :

electro_off_canvas_nav
electro_handheld_header_logo
electro_handheld_header_links
electro_handheld_header_search

You can customize any of these functions to override them and modify it to suit your requirement.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

Thank you for getting back. I looked into your single product and I don’t see any white gap. Are you referring to the missing primary background for header ? Can you please clarify ?

Thanks, Ibrahim

Hi mate, apologizes. Please see https://www.dropbox.com/s/krsz1o7nwoopazm/Screenshot_20200115-171946_Chrome.jpg?dl=0

It happens in chrome mobile, desktop as well as edge.

Hello again,

Thank you for the details. I’ve tested your website on various screens. I get this : https://tinyurl.com/w2yeldr  - iPhone 6 https://drive.google.com/file/d/1vtyD9pUi7b53ELkkz5cuSQvMFoHMLTew/view?usp=sharing  - Firefox,  https://drive.google.com/file/d/1AzGdXcS1oEUp7ng_MDDbIeP2XgP5ysFe/view?usp=sharing  - Chrome, https://drive.google.com/file/d/1nMPPFBDPrykmuvQ8ndNF4_5fVe_9X5X1/view?usp=sharing iPhone Safari.

Please clarify what settings you’ve.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I looked into your website and I can see what you mean.

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Thanks, Ibrahim

sorry my dear my partner get wrong oh my gosh once he contacted me i told him how it is jjaja sorry my dear . he is trying to upload the theme in the hosting to show and he get confused because of your email

Hello there,

Thank you for purchasing our theme and for reaching us. The load child theme CSS option is available only if a child theme is activated. If you are using a parent theme, this option will not be visible.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. I am sorry preview images are not included.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Please add this custom PHP code to your child theme’s functions.php : https://gist.github.com/ibndawood/917feb414c64c24db63bc208f07b03ec

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

Thank you for getting back. I am not sure if I understand your question. Headers don’t have title area. They are part of page. Please clarify your issue with a screenshot.

Thanks, Ibrahim

Hello again,

Do you see this option ? https://drive.google.com/file/d/1T0rKdWAQk5689UeHGYRPMC0Goh7FZqT5/view?usp=sharing

For second screenshot, please remove it from Appearance > Widgets > Shop Sidebar.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

I Need this section Google Ads Banner.or google Advertising Banner .How can I do this?

Hello there,

You can edit the static block that is used as a jumbotron to add google ads. You can also use a bottom jumbotron as well.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The mobile header and footer cannot be edited with elementor. You’ll have to use hooks and/or custom CSS. Please let us know your requirement, we’ll try our best to help.

Thanks, Ibrahim

for the mobile v2 header, I want to change the icon according to my product category, For mobile footers, I want to make a sticky block icon similar to the Android app version. how can i get that.

Hello again,

The mobile v2 header icons are generated from Appearance > Menus. You can create your own menu items and assign it to Mobile Handheld Department : https://docs.madrasthemes.com/electro/topics/navigation/menus-locations/#mobile-handheld-department

The other requirement would require custom coding to achieve that.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

The URL you’ve shared does not open now. Please check.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and we’ll import it for you.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Can you please clarify which default site search you are referring to with a screenshot ?

Thanks, Ibrahim

Hello yes.

I refer to the main search field, the phone worked normal, but the desktop does not work, follows print.

Hello again,

You can override search bar by copying wp-content/themes/electro/templates/sections/navbar-search.php into your child theme like wp-content/themes/electro-child/templates/sections/navbar-search.php

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The issue with the WPBPage Builder ( formerly Visual Composer ) not supplying the latest version of flexslider. You simply need to replace the slider in WPBPage Builder ( formerly Visual Composer ) folder with the latest flexslider file from woocommerce. Please follow this step :   1. Copy contents of the file here : /wp-content/plugins/woocommerce/assets/js/flexslider/jquery.flexslider.min.js 2. and replace the copied content with the content of this file : /wp-content/plugins/js_composer/assets/lib/bower/flexslider/jquery.flexslider-min.js

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I believe the issue is due to a conflict with bootstrap shortcodes plugin that you are using. Please de-activate it.

Thanks, Ibrahim

Thanks

Hello there,

Thank you for reaching us. Please add this custom PHP code to your child theme’s functions.php : https://gist.github.com/ibndawood/6a2fff65c0033189f0999c9327e2772f

Please add the custom CSS to Appearance > Customize > Additional CSS.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

In the desktop mode works properly but in mobile mode is not appearing with the provided script take a look by yourself https://prnt.sc/qno3p2

Hello there,

I’ve tested the code that I’ve shared and I do not get the results as yours. Please email our support if you want us to take a look into it.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. All pages have an “Electro Page” options where you can toggle page title visibility or override it.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

please clear guid me whats method hide page title and provide proper support thanks.

Here you go : https://drive.google.com/file/d/1T0rKdWAQk5689UeHGYRPMC0Goh7FZqT5/view?usp=sharing

This is the page options that will be present in all pages. You can hide page title from the options present here.