4765 comments found.
No Google fonts settings link on 4.9.2 update, so can’t change to Latin Extended
Hello,
Indeed the settings have been removed from the latest theme version because technology has advanced and the browser now detects the font subset and applies it automatically. The setting has become obsolete and no longer required.
Thank you! Bogdan B
Hello I’m using your this theme easily. Can you suggest me a pre maid app support with your theme? Actually I want make a android app for my newspaper. I searched codecanion but I can’t understand that which is best for me? Please help. Thank you.
Hi,
Sorry but our theme does not have an app implementation so we cannot offer any solution in this regard at the moment. At the moment we do not develop android apps to be able to help in this regard.
Thank you for understanding! Bogdan B
Link: odia.co.mz. The first page, menu is different from the other pages.
I can see the exact same menu across all pages. it could have been a cache issue.
Thanks Bogdan B
Good afternoon! I’m having an error on my site, I used the Newsmag – Newspaper tamplate. Defines a new menu, but until then the main page shows the previous menu why?
Hello,
Please access the WordPress menus section and change the location for each menu.
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
The last update will reset all theme options
Hello,
Please contact us via email at contact@tagdiv.com and provide as many details as you can regarding how you updated. Which method did you choose? If you can remember the steps taken, it would help us recreate the issue and find out why this happens.
Thank you! Bogdan B
I already performed this procedure and it did not work. help me.
Hi,
Please check your email because we have responded to you there.
Thank you!
Catalin, thanks for the return. I think that when these updates are triggered, it would be important to have exclusive, real-time support for case guidance. I have been without a return of support for more than 48 hours – a real nonsense. Remember that you have several customers in the inner world. I emphasize that the problem is collective – there are several reports in the forum and in the comments of the posts. I would just need to understand how to restore my theme configuration from backup. The backup I do – we have a hosting server of our own and in a large company in São Paulo. The backup I requested – but nobody from support contacted me to help, assist and guide. I spent the whole day reconfiguring the entire site – with brand, menu, google ads, everything … to get it back up and running. Very sad! Unfortunate. I tried a contact via email, instagram, blog comments …. and nobody answered anything. The internet does not close – the site does not sleep. We have customers and content consumers. I’m sorry, the support needs to improve – even if they issue a note or create a forum topic with guidelines after update. Happy 2020
Descompactando o pacote…
Instalando o plugin…
A pasta de destino já existe. /home/cidadema/public_html/marketing/wp-content/plugins/td-composer/
Falha na instalação do plugin.
—-
installation failed. 24h with the site unconfigured.
Please HELP, 24 hours without work. my site www.cidademarketing.com.br I already sent several emails to support.
Hi,
Please check your email because we have responded to you there.
Thank you!
Catalin, thanks for the return. I think that when these updates are triggered, it would be important to have exclusive, real-time support for case guidance. I have been without a return of support for more than 48 hours – a real nonsense. Remember that you have several customers in the inner world. I emphasize that the problem is collective – there are several reports in the forum and in the comments of the posts. I would just need to understand how to restore my theme configuration from backup. The backup I do – we have a hosting server of our own and in a large company in São Paulo. The backup I requested – but nobody from support contacted me to help, assist and guide. I spent the whole day reconfiguring the entire site – with brand, menu, google ads, everything … to get it back up and running. Very sad! Unfortunate. I tried a contact via email, instagram, blog comments …. and nobody answered anything. The internet does not close – the site does not sleep. We have customers and content consumers. I’m sorry, the support needs to improve – even if they issue a note or create a forum topic with guidelines after update. Happy 2020
Please HELP, 13 hours without work¡
Get it¡¡¡¡ installing from the zip, works¡¡¡
I own both your Newsmag theme and newspaper theme and both have the same problem with the inline advertising on the homepage. No matter how many times I place my code in the advertising spaces your advert will not be replaced. I placed my code in every free space and your ads are still there.
Normally or should I say historically the developers code can be seen in the ad placement areas but your is not there.
How can I change these inline ads on the FRONT PAGE?
Hi,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate the ads. Please also include a link to this conversation so we can identify you.
Thank you! Bogdan B
Detalhes do erro
Um erro do tipo E_COMPILE_ERROR foi causado na linha 56 do arquivo /home/cidadema/public_html/marketing/wp-content/themes/Newsmag/includes/wp-booster/tagdiv-wp-booster-functions.php. Mensagem de erro: require_once(): Failed opening required ’/home/cidadema/public_html/marketing/wp-content/themes/Newsmag/includes/wp-booster/wp-admin/plugins/class-tagdiv-old-plugins-deactivation.php’ (include_path=’.:/opt/cpanel/ea-php73/root/usr/share/pear’)
I went back to version 4.9.1 but my theme setting disappeared. What backup files should I use to recover my old theme – with my settings – images, titles, menu …?
I sticking with version 9.4.1 as I should to rescue the settings from my previous theme – like images, translation, menu …?
Hello,
Unfortunately if you do not have a back-up of your site, there is no way to get back the settings. If you did not make the update properly, (usually not updating the theme plugins), then unfortunately there is no way to get the settings back without restoring a backup. This is why you should always backup your site and always check the update procedure from the documentation. https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/Thank you! Bogdan B
Catalin, it is not working normally – when i performed the update 4.9.1 – the layout was completely disorganized – google ads left, non-standard menu, english site – and the version i had translated was in portuguese. misconfigured everything. How do I recover my previous theme again with backup? https://www.cidademarketing.com.br/marketing/anuncie/ >> my site had this setting – after the last update to 4.9.1 – until the site tag disappeared. I went back to version 4.9.1 but my theme setting disappeared. What backup files should I use to recover my old theme – with my settings – images, titles, menu …? https://forum.tagdiv.com/topic/problem-after-new-update/ — as already mentioned by many users – it is a widespread problem – it has hit many people – I think it is necessary to create a specific topic on how to fix this bug
https://forum.tagdiv.com/topic/how-to-update-theme-without-lose-all-settings/Hi,
Indeed it seems to be affecting multiple people but we could not re-create this issue on our end for the time being. maybe there is a specific condition under which this happens. I have passed this information on to our development team and we will investigate this further. Unfortunately there is no restore possible for the settings at the moment.
Thank you! Bogdan B
I understand. Unfortunately we need a help note for those users who have upgraded and had their site misconfigured – urgently. We are already more than 24h with the problem – we have content, customers, suppliers and many people waiting for our content. Please contact me at thales@thalesbrandao.com.br or thalesbrandao@cidademarketing.com.br – reinforcement that the problem is not individual – several users are manifesting the same bug.
Unfortunately I did a reconfiguration of my entire theme and reactivate my website. Support did not help me. My website is back online. I hope that in the next updates they will carry out sufficient tests to not harm the main asset of the brand – the customer. www.cidademarketing.com.br – again online.
Hi,
Please check your email because we have responded to you there.
Thank you!
Catalin, thanks for the return. I think that when these updates are triggered, it would be important to have exclusive, real-time support for case guidance. I have been without a return of support for more than 48 hours – a real nonsense. Remember that you have several customers in the inner world. I emphasize that the problem is collective – there are several reports in the forum and in the comments of the posts. I would just need to understand how to restore my theme configuration from backup. The backup I do – we have a hosting server of our own and in a large company in São Paulo. The backup I requested – but nobody from support contacted me to help, assist and guide. I spent the whole day reconfiguring the entire site – with brand, menu, google ads, everything … to get it back up and running. Very sad! Unfortunate. I tried a contact via email, instagram, blog comments …. and nobody answered anything. The internet does not close – the site does not sleep. We have customers and content consumers. I’m sorry, the support needs to improve – even if they issue a note or create a forum topic with guidelines after update. Happy 2020
Hello,
Please be patient as we have e large amount of support requests in this period and the support is a bit delayed due to too many request. Even so, restoring a back-up is not covered by the theme support as it is done on the host site. your host is the one who should be able to help you with such tasks. The theme does not have any backup and restore possibilities. We cannot help you restore your back-up.
Thank you for understanding. Bogdan B
I have a lot of patience. my team did not request a backup to support the theme. I asked them to make a communiqué or post note explaining possible flaws in update 4.9.1. remembering that the problem didn’t just happen to me – but with several users – reported here and on the forum. A website cannot close its doors due to a theme update failure. Mirroring the backup would not return my site immediately – it would also fit new settings. Therefore, I sought help in several channels – asking how to correct the fault, return to the previous configuration or which files from the backup could deliver me the reconfiguration of the theme. Anyway … If there is a high demand for support – it is important to think about alternatives to better narrow the relationship with customers. Thanks for the feedback. Unfortunately I redid the entire configuration of the site – after the last update to 4.9.1
Hi,
Unfortunately we are not able to recreate this issue no matter how many times we investigated. We tested lots of scenarios but in neither one could we recreate the settings being reset. Also, we cannot help with the back-up files as mentioned because there are too many unknown factors that come into play. How did you update. what software, how does it store data? It is not as simple as pointing to an exact file. We are sorry you encountered issues after the update but this is a very important reason to keep a website back-up Please create a back-up now and contact us via email at contact@tagdiv.com and priovide wp-admin so we can login and make the update on your site and see if the settings get reset.
Thank you! Bogdan B
How important backup is for us. Listening to the client is important for improving the topic and good relationship between all. Restore the previous configuration of the theme – it is not the responsibility of our host. What I needed was just to return to the previous configuration – because with the update, my configuration menu, brand, colors, layout – were all unconfigured. Send the email – I also did it several times – as I also used this communication channel here. Anyway, the logic here is not to point out the culprits – but to improve the service system, redo tests before launching an update and listen to the customer. Happy 2020.
Just one quick question.
I use Newsmag 4.9.1 and mobile theme sets to Mobile+AMP and everything works just perfect out of box.
My question is how to change mobile theme module from Module 2 to Module 1. I believe it is possible because there is a reference for Module 1 and Module 2 in theme panel for “Hide or show the category tag” and also there is a class “td_module_mob_2” in css. I just can’t find switch for it.
Thanks in advance
Hi,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you! Bogdan B
Please, or at least return to Newsmag 4.9.1. now can not enter into the control panel
Hi,
Please update your plugins. That is the reason you cannot access the theme panel. The theme panel is not available until you install the correct version of the tagdiv composer page builder. If you need an older version of the theme please make a request via email at contact@tagdiv.com
Thank you! Bogdan B
installing from the zip, works¡¡¡ thanks
Hi,
Please make sure you have the latest WordPress version and that you update the theme plugins properly: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/Thanks Bogdan B
yes, I have. thanks
If you still face issues, please contact us via email at contact@tagdiv.com and provide wp-admin sop we can login and investigate what error are you getting.
Thanks Bogdan B
I reinforce that I did the correct update procedures – and yet my site was completely misconfigured.
Thanks Bogdan B
Hello there, I have using news mag 4.9.1 theme at my website. And i will like to update it to 4.9.2. I have chose to update my theme via FTP. Our entire site has been misconfigured. Our site has many hits and we are disappointed. How can we return to the previous version with the theme with our configuration? Already try to rehabilitate yesterday’s backup and could not return to the previous configuration. site: www.cidademarketing.com.br Help meeeee, please. urgent!
Hello,
Please access the welcome screen and press update for the theme plugins. The plugin update is a crucial part of a theme update.
https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/Thanks Bogdan B
I need Renew support but I think this is a collective problem that has hit everyone. I need an urgent solution. Our site is totally unconfigured. But i send the email to support. my email CidadeMarketing : Thales Brandão <thalesbrandao@cidademarketing.com.br>
Hello,
We have received your emails and our support team will answer as soon as possible. The support needs to answer from oldest to newest so you will receive a reply once the team answers all mails that are older.
Thank you for your patience! Bogdan B
In the latest changelog you mention new WooCommerce shortcodes. Where can I find those shortcodes to actually use them?
Love this theme, would recommend to anyone searching for this type of theme for their site.
Hello,
You need to have Woocommerce active on your site in order to see the shortcodes. When editing a page in tagDiv Composer there will be ne Woocommerce block elements present: https://www.screencast.com/t/StZtG4bfttrF You can select what shortcode to use from the block element settings: https://www.screencast.com/t/1A4hsDgIC9Thank you! Bogdan B
Hello there,
I have using news mag 4.9.1 theme at my website. And i will like to update it to 4.9.2. I have chose to update my theme via FTP. Our entire site has been misconfigured. Our site has many hits and we are disappointed. How can we return to the previous version with the theme with our configuration? Already try to rehabilitate yesterday’s backup and could not return to the previous configuration. site: www.cidademarketing.com.br Help meeeee, please. urgent!
Hi,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you! Bogdan B
Wait till that time and an empty update. Also come and reset the data on the site. Thanks seriously I will leave your theme soon.
Hi,
I’m not sure I understand what you mean. Are you having trouble with the new update? If you need theme support our team will be happy to help with any requests on our official support forum at http://forum.tagdiv.com/forum/newsmag/
Thank you! Bogdan B
Hi!, We are working in a project that was made with Newsmag 3 Theme. We didn’t find who bought it. We are thinking about buy Newsmag 4 and make an update of our theme. Is it possible? We dont want to start again the project we need to do an update.Thanks!
Hello,
No, you do not need to purchase it again. We can provide the latest version of newsmag if you contact us via email at contact@tagdiv.com and provide your envato purchase code for confirmation.
Thank you! Bogdan B
