1885 comments found.
Hi, I also offer airport transfers. Would it be possible to add a section on the top header to advertise vehicle options and allow bookings?
Hi,
First of all, Thanks for your interest 
I’m not exactly sure. Do you have example for this?
On your header where you currently have : HOME, PAGES, ROOMS, RESERVATIONS… Could you add AIRPORT TRANSFERS to that list and also allow users to select the vehicle type from a list and make an airport transfer booking?
Hi,
Oh got it, you can add items to that menu but unfortunately, we don’t have the transportation booking feature. We only have something like this : https://take.ms/CV3zz
So basically, you can add this as additional service after hotel room booking process.
I am having issues with the synchronization of airbnb ical with my website. If i renew my support because it has expired, is this an issue you can help me with?
Hi,
Before doing that, can you explain about the issue?
However, please note that iCal from AirBNB won’t be synced immediately, there will be a delay. You can read more about it here : https://demo.goodlayers.com/document/hotelmaster/ (See Hotel System > iCal )
Please read the section : Setting Syncing Time Period
Hi,
i have read the iCal documentation. The thing is that although it used to synchronize just fine from the airbnb, now it seems to have stopped. Maybe an update has something to do with it, not sure. Now the dates from the airbnb site do not sync with my website.
It’s not an issue of taking too long the airbnb properties to sync with my website because they have their own periods of synchronization.
Hi,
Sorry for late reply. Can you please try to update theme and also update GoodLayers Hotel plugin as well? See if it’s fixed or not, if not, please let me know. We will help checking on that.
Hi,
no worries. i have the theme and the GoodLayers Hotel plugin up to date, that is why i believe maybe there is an issue due to that. It used to sync without any issue, but i recently realized that for some reason it stopped working.
Do you need me to check something else that might be causing the issue? (php version for instance -7.3.14 currently – or sth else?)
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
i have sent you wp and ftp credentials in two messages. thank you for your help in advance.
Hi, in order to sync one room with airbnb and the website is translated with wpml in multiple languages. The different ical link of the room for every language should be used? for instance the roo1 – english, room1 – german, room1 – french link should be imported in airbnb? or just the room ical link of the main language?
Hello,
You can use the same ical link in all language versions of a room.
Hello, dark hotel theme not have h1 h2 in the code ? there are a lot h3 but h1 is possible to add? thanks
Normally we spare H1 only for the page title as it’s the best practice to do that. A lot of H1 in a page is not good for seo. If you want to change the title tag, you may have to edit the code directly in this case.
Yes only one H1, is it one ? i don’t look it
Hi,
Could you provide url so we can suggest where to change this ?
Hi Goodlayers.
I like to purchase your them mentioned below.
https://themeforest.net/item/hotel-wordpress-theme-hotel-master/11032879Can I integrate payment gateways like razorpay.com/ or payu.in with the above theme.
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. 
To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
Thanks for your interest by the way
Hello i just buy your great theme. So is posible to show the hotel telephone number in the header 2, top of homepage, above logo hotel. Thanks
Hello,
Yes, you can add it in the Theme Options Panel > Top bar section: https://ibb.co/vXJ2mpr
ok thanks
i have three different hotels so can i use this single theme for all of my three hotels?
Hi,
Yes, you can do that.
Thanks for your interest by the way
with only one Regular license right?
Hi,
In this case, is all your hotels listed in one website? (one domain name)
No
In this case, you have to purchased the license separately for each sites. One regular license can be used with one website only.
Cheers!
Please do something all hotels are mine only just having different brand names but comes under one umbrella please provide the best you can i really want to have this for my website
Can you pm me via the form in our profile page please?
Hello i recently came across in this support section that you have suggested to a previous inquiry you do offer support for child theme. I have now purchased this theme, my client loved it, and I believe i require your assistance in doing so. What is the process? thanks
Hello,
Sure, I have attached the child theme here: https://we.tl/t-OA1T80Qu7A
Please open a ticket if you require any further help: http://goodlayers.ticksy.com/
Hello. Quick question before buying theme. When room is not available, how clients can see it on front-end? Is there any way to show not available dates on calendar in front-end? Thanks in advance!
Kind regards, Volk1nson
Hello,
Yes, the calendar in the reservation bar will be blocked out if all the rooms are not available on a particular date.
If only one or some of the rooms are not available, they will be not shown on the booking page: https://demo.goodlayers.com/hotelmaster/?booking
Hi Support,
Could you please confirm that this period is set correctly?
https://imgur.com/a/Lmj4acAI expect the price applied in this room to be 45€ from April 1st to May 31st and for the rest of the period the price applied to be the base price (30€)
I have this setup (image), but when I try to book this room, the theme always applies the base price of 30€. My site is in Portuguese and English, and prices are set exactly the same in both languages.
What could be the reason why the theme always applies the base price?
Thank you
Hello,
This might happen if the theme is set to show a ‘start from’ price. It can be changed in the Hotel Options: https://ibb.co/dmp47wz
If that’s not the case, please open a ticket with your site URL and WordPress username-password and we can take a look: http://goodlayers.ticksy.com/
Thanks.
hi,
It’s selected “Full Price” on that option
I found that the theme is simply ignoring all seasonal prices and using only the base price
I have sent you the ticket with WordPress login
Hi Support,
Please check ticket #2273797 .. I have this urgent situation
Thank’s a lot
hello Guys, we are having trouble removing the reservation box http://prntscr.com/qoaqq1
Hello,
This box can be disabled in the Hotel Options: https://ibb.co/KsFxpS0
please check as we dont have that feature, https://prnt.sc/qoit55
Could you make sure you are using the latest version of the theme and plugins?
You can find the changelog at the bottom part here: https://themeforest.net/item/hotel-wordpress-theme-hotel-master/11032879 and here are the instructions on updating the theme: https://goodlayers.ticksy.com//article/1893Thanks for the help, well the problem has not bbeen solved yet, please explain this further thanks
Could you send your site URL and WordPress username-password using the form here: https://themeforest.net/user/goodlayers, so we can take a look? Thanks.
On the booking page i see only option how many guest we can select.. how about option how much room can we select? do you have this?
Hello,
Yes, you can select the number of rooms in the booking page: https://imgur.com/N62q5qa.png
https://demo.goodlayers.com/hotelmaster/?bookingthe screenshot you give access denied. the function is only applied to certain your demo layout or can used to whole design?
- That link seems to be working fine here, could you try this instead: https://ibb.co/7C8ktkF
- This ‘Room’ option is available on all layouts.
Thank you. Your theme support for data import if im using other theme like Soho Hotel?
Sorry, we haven’t tested it with other themes.
Pre-purchase question.
Is it possible to integrate bookings with custom service provider ? Does it support API so we can connect them? Customer is using OPERA Reservation System (which has API) and in the long term we want to connect them to each other.
Best regards
Hi,
First of all, Thanks for your interest
Unfortunately, the theme doesn’t support API to connect bookings :/ We only use iCal for this. You can learn more about iCal here : https://demo.goodlayers.com/document/hotelmaster/ (See Hotel System > iCal section )
So, if I have around 5 types of rooms, each of them 15 in quantity, I’ll need to export/import 70 iCal-s? How will it be possible to distinguish for example “King Room” which I have 20 in the hotel. Best regards
Oh if in this case, it won’t support iCal.
iCal only supports one room by one room only, not multiple duplicated rooms.
Is there any solution in this case? I mean if we even write some code additionally.
Hi,
I’m afraid this is possible because the structure of iCal itself doesn’t support this way . An iCal calendar can normally handle only one room(not one type with multiple rooms.). So in this case, if you wish to set up room to work with iCal, you may have to set up each room directly.
Ex. if you have room type A, 5 rooms. Instead of create one room post(type A) and put the room amount as ‘5’, you have to create each room manually. Ex.
1. Room 101 2. Room 102 3. Room 103 4. Room 104 5. Room 105
Some thing like that.
Can we use these theme for multiple villa rentals agency ?
Hello,
Yes, you should be able to rent villas as well.
Are you looking for any specific feature?
hi guys you can delete reservation bar on CSS ,the string that you should remove is : echo gdlr_get_reservation_bar(); ?>
hi guys you can delete reservation bar on CSS ,the string that you should remove is : echo gdlr_get_reservation_bar(); ?> e for calendar is // echo gdlr_booking_date_range()
Hello,
You can disable this bar in the wp-admin > hotel option > general > booking page settings > enable single room reservation bar option.
No need to use any code.
ahh ok, i have already checked but in my Hotel Master Version i did not find it
Hello,
I like your theme, but I don’t know how to tackle this important issue. Where can I customize auto reply at checkout? Is there an app that could fix this issue for me?
Email to customers doesn’t look very appealing…
Thank you for your answer, Best regards
Tja_Sa
Hello,
Sorry, it is not possible to customize the email reply with an app. You will have to customize it in \wp-content\plugins\gdlr-hotel\include\gdlr-utility.php file.
Hi! I want to setup a camper rental site – so I have just a few pre sales questions to your template Hotel Master:
1. Seasonal prices: can I specify about 4-5 seasonal prices for each type of camper?
2. Discount: can I specify a discount or a different price depending on the LENGHT OF BOOKING? For example, 10% for a booking of 2 weeks?
3. Is it possible to have a German version of the template?
4. Probably, we would need a few light customizations – would that be possible? If yes, what are the rates (per hour) therefor?
Thanks, Joseph
Hello,
1. Will you be adding each of your campers as a ‘room’? Yes, you can add multiple seasonal prices for each of them.
2. Yes, this is possible.
3. We don’t have a German translation, you will have to translate the theme using a WordPress plugin or poedit.
4. Sorry, the dev-team don’t do custom work.
Regards.
Hi, pre sale question, is it possible to disable the rooms reservation right sidebar, and the room reservation system on the home page? I would like to use the theme just to display rooms and maybe activate the reservation system later on.
Hello,
Yes, you can disable both of these easily
How can i disable it? How can i know what version i have got of Hotel Master?
anyone know how can i disable reservation right sidebar? could you send me a email please salvo.dipasquale1984@gmail.com, many Thanks Salvo
Hi,
1. You can go to Appearance >Themes and you will see theme version from there.
2. About question, Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi!
I have been trying to contact the support team for a while and get no answer. The issue that I sent to you still getting trouble to my client.. I sent all logins information necessary that you required and I still have no answer. If I need to buy extra support please tell me, otherwise I really need your help, because it seams that the problem is some kind of BUG in the Hotel Master thema.
Look forward to be contacted by you!
Thanks!
Paulo Webexpress/Stockholm
Just replied your email.
I just purchased extended support and tried to put in a ticket through your tech support site but it says my license is expired. Please let me know how to proceed.
No worry, I can help fixing that. Can you please provide me the purchase code via the form in our profile page? (Please also copy the message from this conversation to the message for reference as well.)
Purchase code : https://support.goodlayers.com/purchasecode.png
