3288 comments found.
Hi,
My purchase code is not working and also im unable to use your support forum as my support has expired. So please let me know how can i activate my pro theme.
Hi,
You can use this documentaition to transfer or see the details of your Phlox activaite site https://docs.phlox.pro/article/174-transfer-license
Need custom CSS to change page colour on specific page? thanks
Hi, I am sorry but I don’t know which part you are talking about and since you already have Phlox support. It would be great if you ask your question on our support center. I am sure our agent can help you better there. Averta Help Center
Regards
I made transaction to purchase Phlox pro amount is deducted from my card but got nothing
Hi, Please contact Envato (themeforest) support and explain your issue to them. We are the author and we only can help you during using Phlox not transaition issues.
Regards
I would like to buy your template. Can you provide any discount code, please?
Thank you
Hi,
Thanks for your interest but the price is really good.
Regards
hello i have 2 licence and i activate 2 website and at the end i didnt use the theme on the website and i need to activate them on another wordpress theme how can i do that ?
Hi there
Yes you can transfer your license. Please read the following link https://docs.phlox.pro/article/174-transfer-licensetodos os modelos sao 100% editaveis com o Elementor gratuito? preciso comprar algum plugin para personalizar o site?
Hi,
All the available widgets on Elelmentor are editable and can be customized. All our demos have built with Elelmentor plugin and you can simply import your desired demo with one click and then start editing it on Elementor. Also, it’s possible to build your own header and footer with the Elementor.
Best Regards.
Eu consigo usar o banner do menu principal do tema app no tema busines2? Ou seja, juntar dois temas e fazer apenas um? Todos os pluguins sao gratuitos?
Hi, No you cannot combain 2 demos. You can see the rules and details of premium bundle plugins here the list of bundle plugins here.
Please espeak English for your next comment
support is not good
did not get replay to this ticket 1064482399 yet
Hi, I am sorry for the delay we replied your ticket please follow that, and we start working on your ticket when you give us the details that we asked on your ticket.
really support is bad, i gave all the details but not solved yet
Hi, I’ve post several tickets to support and I never receive answer… I can’t believe it…I never receive answers to tickets and finally I’ve to write here to get it. PLEASE! could you give support to issues that we’ve with your theme… Like, master slide is not displayed on mobile?? Looking forward to your support (from one week ago…) Thanks,
Dear Mar_B, Your tickets are kind of customization that is why it took a bit longer than usual.one of your tickets already replied and we will answer the rest today, sorry for the delay
I see there is an update in the Phlox Pro dashboard updates tab. When I click to update, I get grey text, “Download failed. A valid URL was not provided.”. Please advise. Many thanks,
Hi, Please have a look at the following link https://docs.phlox.pro/article/218-fix-update-fail-error and if you still have issue please contact our support Averta Help Center
Hi.
I’m having a problem. There is this error message at the bottom of the Website. I worked hard to fix it, but I could not solve the problem. How should I proceed?
https://i.hizliresim.com/odbvNX.pngHow can I solve this problem? Please help me.
Hi, We need to have more details about it since it seems you have changed the code of Phlox. please visit our support center and create a ticket there. Our support staff would help you. Averta Help Center Regards,
do you plan to include psd download in the future , it will be very appreciate from webdesigner
Hi, thanks for yur interest but I am afraid to say not for near future
Hello. I’ve downloaded your free version and sounds amazing. Can I ask you something about the INSTITUTE theme? I need to make it a website like UDEMY…..... where the teachers could register and send their own courses into the platform. Can you help me with any ideas of doing so? I loved the theme design but we will need to add some kind of plugins or something… maybe drupal for having a marketplace inside… idk… thank you in advance
Hi,
Well I am sorry to say that we cannot help in this case and you need to find out the plugins that you need for your site based on your needs
Hey guys,
I was trying to reset the Theme on a new Domain and this happens:
Something went wrong while connecting (http://library.phlox.pro/info-api/): cURL error 28: Operation timed out after 15000 milliseconds with 0 out of -1 bytes received
Any ideas?
Okay now it worked. Unfortunately, I was never able to properly test your theme before. However, the Portfolio does not seem to be loading…
Hi,
I am sorry but I could not understand that you still have issue or not. please visit our support center and create a ticket there. Our support staff would help you if you have issue Averta Help Center Regards,
Hello, I have a difficulty in translating ‘Loading’ ‘Load more’ strings, which appears in circle when lazy loading posts. I found ‘Loading’ string in pot file, but translating it gives no result. 5 months ago similar question was asked, and the problem was not resolved. Cheers!
Hi, Please update to the latest version and let us know. It should be fne now
How can i load custom fonts without plugin
Hi, I am sorry but we don’t have this option right now. It is on our to-do list but I cannot give you any estimaite time right now
Regards
Also how can i change brand accent color cant find options to change theme main color
you can change the color of each part on Elementor this way you have more control on the color options, I know it would be easier to have a main color and change it from there but during the time our customers wants to change each part sepratly, It can take a bit more time but you have more control and still can do that.I hope it helps
Regards
Please i need help to translate the ADD TO CART text.
Hi, Please visit our support center and create a ticket there. Our support staff would help you. Averta Help Center Regards,
Howdy! Where can i rename “close” in the Burger Menu in the right corner to close it?
Hi, Typically, there is not an option to change that. If you are really willing to do this, please visit our support center and create a ticket there. Our support staff would help you. Averta Help Center Regards,
Hello! I have been waiting for a ticket for a problem for 4 days and I have no response from the support. Please wait Answer Thanks
Hi,
Our support agents have checked your ticket and it seems that they couldn’t spot such an issue. Please review your ticket for further information. Regards,
Hi! I’ve troubles with responsive with master slide and text adaptation. I sent 3 tickets to support (old and new one) and I didn’t receive answer… Please, could you help me? Thanks
Hi again, I already replied your 2 other comments.
i wrote a ticket, but no answer to it? Would be happy if you could answer it (1055322049)
Hi,
Sorry for the delay. There is a new reply on your ticket. Please check it out. Regards,
thanks, but not the answer that helped us. Maybe you can take a look to our reply again?
sorry but support for this is really weak.
Hi, First of all, sorry for the delay. I have to say you wanted to edit a SVG and this is beyond our support forum, and kind of customization that is the reason of delay. But we already explained how to do that. by the way once again I am sorry for the delay and hope to help you better in future
Thx. Can you tell me how i can use instagram in the social bar on the Phlox Element „Staff“
Under Social we only see options for twitter, facebook, google+, flickr, delicious, pinterest, and github. Where is instagram, or how we can use for example the github field and show the insta icon on frontent instead of the github?
