1433 comments found.
Hi. Is there any demo link for the clients area? I mean, the area after client login.
Hi.,
Thank you for contacting us.
Request for the demo from this link http://support.wedesignthemes.com/request-demo/
http://fitness.themessupport.com/request-demo/Thanks!! Looking forward your purchase happily 
Hello, I need to see about getting a refund, thanks.
Hi eraygor,
Please let us know what is the issue that you are facing with the theme, so that we can check and let you know asap.
Regards., DesignThemes Support.
Well for starters, this refund request was responded to before my support ticket was. Please let me know what I can do to get a refund and if it’s possible. Thank you!
Hi eraygor,
Please let us know what is the issue that you are facing with the theme, so that we can check and let you know asap. Only if the issue cannot be fixed, we can provide refund.
Hi,
After i install all plugins for the theme, i can not enable the button in General to activate anyone can register, how can i fix this ?
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Hello,
I have an issue with mailchimp module. I added the API Key in theme options. The key is displayed on the source code… but the form doesn’t work. I get the following message: Error: Please make sure valid mailchimp details are provided.
How can I solve this? Did I miss something?
Hi.,
Kindly refer the below link for details
http://docs.wedesignthemes.com/dt_articles/mailchimp/ For more details about the theme kindly refer the below theme documentation http://docs.wedesignthemes.com/fitness-zone-wordpress-theme/Please do not hesitate to contact us if you have any other queries.
Yeah, I already read that. But it doesn’t work. I really need some help here.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi.,
Kindly, mail us your wordpress admin and FTP details via the right bottom form located @ http://themeforest.net/user/designthemes so that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, I have installed the new theme of FitnessZone including demo data. With the old theme you could set the menu (Enable Sticky Navigation) where does it go into the new theme?
Thanks
Hi.,
Go to dashboard / Header edit header and enabled sticky option here – https://prnt.sc/rn51zf and https://prnt.sc/rn51kv
Regards., DesignThemes Support.
Hello, thanks for the quick help. Is there already a documentary for the current version? One more question! Is it possible to use the old site loader. If so, which data do I have to exchange? Thanks
Hi.,
Please refer our theme documentation http://docs.wedesignthemes.com/fitness-zone-wordpress-theme/Sorry for the inconvenience!! While update our theme we will add this loader. Please wait for our theme update
Regards., DesignThemes Support.
Hi, thanks for the support. Great job!
Hi.,
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Demo content import and its not showing same as in the demo. Also all the images are pix-elated on home page with demo-content. Kindly resolve the issue ASAP.
Hi.,
1) Kindly send your WordPress login credentials. So that we can check the issue at your end.
2) Our theme package does not include the images along with it so the image resolution is poor. If you need the pictures that we are used in the theme, then you need to purchase those image licenses separately. You can purchase the images via this link http://docs.wedesignthemes.com/image-link/fitnesszone.txt
If you require any further information, feel free to contact us.
Regards., DesignThemes Support. at least if you are showing images in your site the same should be imported in demo content. This is my first experience here in 3 years that the images shown in your site cannot be imported with demo content. we don’t want to use your images, just for demo content it should be imported.
Hi.,
Sorry for the inconvenience that happened. We have already mentioned clearly in the ThemeForest preview page, that the images are not included with the theme which you can check from this screenshot https://prnt.sc/rivt5a .
Regards., DesignThemes Support.
fa-dumbbell is a valid fontawesome font, but it does not appear when added to the site…. do you have a tip to get that to work ?
Hi..,
Kindly, Confirm your purchase code through the right bottom form located @ https://themeforest.net/user/designthemes?#contact Refer: http://prntscr.com/mkev23
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer to the following links for getting a clear idea. http://support.wedesignthemes.com/knowledge-base/purchase-code-where-to-download/ https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
submitted
Hi.,
Thanks for the purchase code. We have replied to your email ID. Please have a look.
Regards., DesignThemes Support.
hello good afternoon I want to buy your item but I have doubts I would like to clarify. Can I offer your monthly payments subscriptions to my clients? Can I add a personalized form to the login page for everyone who pays subscription and can see protected content? Do you have any test access to see how the page works by logging in and all this just like the registration page? thanks is that he could not see this well in the demo
Hi.,
Thanks for contacting us,
1) “monthly payments subscriptions” - You can achieve this by using S2member plugin. We have already integrated with our theme.
2) “Can I add a personalized form to the login page for everyone who pays subscription and can see protected content?” - Sorry, this is possible with our theme
3) “Do you have any test access to see how the page works by logging in and all this just like the registration page? thanks is that he could not see this well in the demo” - Sorry, Right now demo request option is not available.
Regards., DesignThemes Support.
Hi there, Where do i add or edit testimonials? Since clients want to add testimonials swell..
Hi.,
Which one you are using old version or new version. Let us know we will help you.
Regards., DesignThemes Support.
Hi. How can I translate de button “read more” from the blog posts? I’ve already take a look at theme options and appearence and I have not found. 
Hi.,
Refer this knowledgebase link for better understanding
http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/Regards., DesignThemes Support.
Hi – My site just got the same error as everyone else with the DesignThemes Plugin. It’s also been displaying a bunch of code on the front page instead of modules.
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
I cannot configure the contact form to receive emails in the domain I am using. How to configure?
Hi.,
https://themeisle.com/blog/how-to-set-up-contact-form-7/ – Refer this link for a clear idea.Regards., DesignThemes Support.
How can I deactivate the default cookies message from the site when I acess for the first time?
Hi.,
Go to Dashboard > Appearance > Fitness Zone Options > Privacy and Cookies > Cookie Consent Message > Cookie Message Bar > Uncheck the CheckBox to disable the cookie consent message bar.
Refer :
https://prnt.sc/qs8w4o https://prnt.sc/pyi02fPlease don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Thanks!
Hi revcomunica.,
Thank you for purchasing our theme.
Thanks once again for the comment and we hope that you enjoy the theme and feel that you got value with the purchase.
Hope you will purchase more themes from us.
Regards., DesignThemes Support.
Hi, i purchased the theme few days ago and installed the theme yesterday but i am having issues with the theme plugin updates that requires license keys. Just because of those two plugins, i cant edit anything on my pages.
Plus, wordpress gives me error of 503 service unavailable and it crashes.
I need an urgent help with it as i am facing a deadline.
My console is showing me an error with this plugin “YITH WOOCOMMERCE WISHLIST” The error is “Uncaught TypeError: Cannot read property ‘contains’ of undefined at jquery.yith-wcwl.js?ver=3.0.5:1 at NodeList.forEach (<anonymous>) at MutationObserver.observe.childList (jquery.yith-wcwl.js?ver=3.0.5:1)
How do i get rid of this .
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, sorry for the delay, I have emailed the credentials
Hi.,
Replied to your mail ID. Please check it.
Regards., DesignThemes Support.
Sending you the credentials in the email
sent
Hi.,
Please check your mail ID.
Regards., DesignThemes Support.
Hi i have checked and we can not wait for a plugin update to be cleared with the fixes hence i need a refund.
Kindly check your email too.
Also, i keep receiving this error “There has been a critical error on your website. Please check your site admin email inbox for instructions.”
this error is received when i am trying to login wordpress admin
Hi.,
TypeError: Cannot read property 'contains' of undefined– This issue occurs in this version only – YITH WooCommerce Wishlist – 3.0.5 https://prnt.sc/qs501z So we have installed older version and error not coming. Check it – https://prnt.sc/qs4zeg Don’t update this plugin.
Regards., DesignThemes Support.
Kindly check you email. thank you
I want a refund for this theme
Also, if you can look into the issue that loader span is not showing on the website while its loading
Hi.,
This is hosting issue not our theme issues. If you use some other theme also, the same issue will occur. Please increase the server values – https://prnt.sc/qs9wfk
Regards., DesignThemes Support.
I have checked everything with the hosting and all. apparently your wordpress plugin “DesignThemes Core Features Plugin” is the one that is causing this issue. I need you to fix this issue
Hi.,
We replied to your mail. Please check it.
Regards., DesignThemes Support.
I have been waiting from three weeks now. It’s been a whole day now and the issue is still not fixed.
I am really sorry, but you guys have very poor customer support. You guys have been working on one of my issue from last two weeks blaming the hosting side. The issue is still not fixed. My client has even asked me now to shut the domain.
your both plugins, DesignThemes Core Features Plugin and WPbakery plugin has sucked the life out of me. Both gets crashed and are full of bugs.
i cant edit the page with wpbakery front end
cant even edit any of the page
Hi.,
We are working on your issues. We have downloaded your files and checking in our local please wait. Tomorrow we will fix your issues.
Regards., DesignThemes Support.
Sir, you can stop working now. I have had enough with you and my client. This was the poorest customer support i have ever seen in my entire professional circle. I just want you to refund the theme as my client has terminated the contract and this theme due to you guys delaying it for three weeks now. thank you, looking forward to the refund asap
I am still waiting for my refund
Hi.,
403 error occurs – https://prnt.sc/r01vpz So please contact your hosting team and also if you are using any firewall settings, Please deactivate and let us know – https://prnt.sc/r01iff
Regards., DesignThemes Support.
my domain is doleysholey.com and its been a month now my issue has not been resolved.
Hi.,
We have replied to your mail ID. Please check it.
Regards., DesignThemes Support.
I cannot make another refund request as i have already made one
Please check that request now.
I still cannot make the request
Your previous request has been approved.
Hi, I am interested in this item, but: on mobile, is it possibile to change the menu layout, it looks very classic and not modern. Then, can the BMI calculator be changed to work with kg and cm?
Hi.,
Thanks for contacting us!!
1) How you want to display, Let us know some screenshots. We will check and tell you
2) BMI calculator in Kg? – Yes, It’s possible.
Regards., DesignThemes Support.
1) For example a toggle menu like this https://isabelcastillo.com/pure-css-mobile-toggle-menu, without the font Menu 2) Sounds good, to change it in kg and cm it has to be programmed or it’s a option out of the box?
ty
Hi.,
Thank you for contacting us!!
1) Yes, It’s possible but it takes some time. So we will charge for that.
2) Need to customize the code. We will do it for you at free of cost.
Regards., DesignThemes Support.
Hi, Do you have a run and walk plug-in you Can costumize and connect with this one?:)
Hi.,
Thanks for contacting us.,
Sorry, We are not clear. Please explain in detail, We will help you
Regards., DesignThemes Support.
Hi, i need to modify the code slightly for Slider banner ads and for package items, but i am unable to locate the correct files for them. Can you point me in the right direction? I am using the visual composer version of the template
just to clarify – i need to remove the button from type 2 slider banner ads and i need to remove the time frame (days/weeks/months/year) from the package items, aswell as remove the minimum duration (1) – so any help pointing me to the correct files would be appreciated
Hi Dizzy.,
1) To edit the slider banner 2 you need to edit the file as shown in this screenshot https://prnt.sc/qifu9k
2) For the package item, you need to edit the same file as above and in a different function as shown in this screenshot https://prnt.sc/qifuqc
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Thank you greatly appreciated
Thank you Dizzy.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hi – I’m finding that a lot of the elements that should be easy to change (like the testimonial in the homepage option 3) or background colors for row settings don’t actually change when working in the front end tool. I’m trying to go through and systematically change text, colors, etc but it is very frustrating. Is there something I’m missing?
Hi Greencroft.,
Confirm your purchase code through the right bottom form @ http://themeforest.net/user/designthemes so that we can check the issue.
Hi I have problem with one of the theme purchase from my client the theme is crash https://www.ibizafit.es. can u take look what I need to do guys
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ https://themeforest.net/user/designthemes?#contact
Refer: http://prntscr.com/mkev23
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer to the following links for getting a clear idea.
http://support.wedesignthemes.com/knowledge-base/purchase-code-where-to-download/ https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Regards., DesignThemes Support.
