16313 comments found.
Hi I PayPal express is not working on Opencart 3.xx version i have read on some forums about the problem when press confirm its does nothing
is there any way we can fix the problem ?
thanks in advance
Hi, if you’re using Paypal you need to switch the checkout to the default one in Journal > Skins > Edit > Checkout > Active Checkout > Default. Paypal doesn’t support custom one-page checkouts anymore but there is the default one as a fallback.
Best Regards.
I do not mind have the Fallback Problem fixed , Thank you so much !
I think there is a bug on infinite scroller. If https is being used (and offcours turned on) infinite scroll works, but if http is entered in the browser url it does not work. Check it.
Hi, make sure all urls are defined in config.php with https:// then setup a http to https redirect on your server and your issue will be solved after.
Best Regards.
I got the following error when installing v3: Twig_Error_Loader: Template “journal3/template/journal3/category_grid.twig” is not defined in “journal3/template/journal3/module/categories.twig” at line 19. in C:\xampp\exam-vicohub-storage\vendor\twig\twig\lib\Twig\Loader\Array.php on line 65
Hi, we are not aware of such issue, make sure all theme files have been copied to your store and it should work. Please file a ticket on our support page so we can take a closer look at this.
Best Regards.
Can this be done using Journal 3 template?
https://prnt.sc/qsdmfdHi, Opencart doesn’t seem to have such options unfortunately, and product details are pulled from Opencart, we don’t add extra dynamic functionality on the options.
Best Regards.
Dear Journal Theme Support!
We currently have Journal Theme 2 installed on our website.
Google seems to have made some changes in 2020, related to breadcrumbs, which will effect SEO if not handled properly very soon.
Would you guys please provide a fix for this issue only (Journal Theme 2), and give us updated files that we can replace?
Thank you very much in advance:)
Hi, we will update this anytime soon.
Best Regards.
Highly appreciated and many thanks:)
Would you be able to provide an estimated time for this update?
Hi, you can redownload the theme now from https://www.journal-theme.com/v2/download/ as it contains a fix for that issue.
Best Regards.
Brilliant!!! Many thanks for making this fix in 2020. However, as we have modified some of the files in Journal Theme 2, would you guys be able to “point out” only those files, that reflects changes and updates related to breadcrumbs only? As an example, I noticed the file in the folder /system/da_journal2_breadcrumbs_schema_fix.ocmod.xml Are there more files that needs to be replaced, in order to make it work properly?
Yes, upload that file in system folder and then refresh Opencart Modifications.
Awesome! Will give it a try:)
Unfortunately, the new fix does not fix the problem.
Here is what I did:
1. Uploaded the file da_journal2_breadcrumbs_schema_fix.ocmod.xml to the “system” folder.
2. Refreshed Journal Theme 2 Cache
3. Refreshed other page cache
4. Refreshed vqmod (by enabling and the enabling a mod).
I then used google webmaster tool to validate to changes. The 2359 warning(s) are still there, and the validation test fails:
“The data-vocabulary.org schema has been phased out and is no longer supported by Google. You will need the schema.org types.”
Did I do something wrong, when I used the new fix?
- Update to my previous message:
I also tried to upload the file ” da_journal2_breadcrumbs_schema_fix.ocmod.xml” to /vqmod/xml folder
This gives multiple errors in VQMod Manager—> Error log
>Operation aborted>
Is something else missing or needed?
- Update 2 to my previous message:
1. There are no .twig files in the OpenCart_1.5.x version 2. The new fix seems not to be made for OpenCart_1.5.x
Would you guys please confirm and verify?
Hi, as we’ve suggested in our last reply, upload the file in system folder and then refresh Opencart modifications and it will work.
Please file a ticket on our support page if you need further assistance.
Best Regards.
Please read my previous messages. This fix is not working for OpenCart_1.5.x version 2, as there are no .twig files and the .xml file is actually using the following path: <file path=”catalog/view/theme/journal2/template//*.twig”> Would you please clarify?
I’m not able to file a support ticket, because I’m running OpenCart 1.5.6.4 and Journal Theme 2 has reached EOL. I was one of the first buyers for this theme, which actually was sold as LIFETIME license + LIFETIME support. However things changed over time. I don’t see a reason to pay for support, just to get an updated xml file, that actually works for OpenCart 1.5.6.4. Please clarify that the current FIX is working for OpenCart 1.5.6.4 and how that is possible as there are no .twig files??
You send us a private message via the contact form on our profile page with access to your store so we can investigate.
Thank you very much:) I have sent a message and provided access information for our site.
As I mentioned 2 days ago here, I have contacted your support via the contact form. I also provided access information to our store. Can you please confirm that your support have recieved this message and also clarify if there are any progress in the investigation?
Yesterday I recieved an update from your support via email. I was told to download a new file and upload it to our server. I followed the instruction, however the issues are still there. I wrote a reply to your support via email and inserted detailed error log for vqmod manager. Can you confirm to have recieved the reply?
Today I have updated VQMOD (2.6.4) to the latest version (2.6.0 Core File). I also enabled a_journal2_breadcrumbs_schema_fix.ocmod.xml and refreshed all caches. Unfortunately, the errors from the new fix are still there. I have sent an email to your support and provided FTP Access Information to our server. Would you please investigate was is causing the issues, since it is clearly not related to the vqmod version?
Hi, there is no need to reply here since we are already consulting via email. There won’t be any double communication, just wait for our developer to investigate. May take up to 24h or more.
Thank you!
Well, 2 days have gone by now and there is not a single sign or any message from your support? Are the developers even looking into it?
Yes, but it’s a the same support queue of 24 to 48h. Whenever there is one it will come.
Hi,
Trying to change label background but its not changing from Product label style. Color is showing from Style variable COLORS. How can I override this?
Also, Categories button background color is not changing. Showing from Color variables. https://prnt.sc/qs5aw6
How can iI change them?
Hi, those orange labels are not actually product labels, they are the category names in a Categories module, those are styled from that module’s styles in Journal > Styles > Categories > [Active Style] > ...
Best Regards.
Hello, In my Journal3, i tried to upload custom icons and so i mistakenly deleted/replaced the existing one. Can you send me the default icomoon folder in zip for me to re-upload.. secondly how can i add more custom icons and not replace/delete old/existing icons.
here is my website sparepart.ng
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Hello,
Would it be a problem if I change the theme folder name in the new installation?
Hi, that may break the theme, we don’t recommend you do that.
Best Regards.
How to get rid of spam on “ask question” form? When I got to Journal > Modules > Contact Form there is a form to Ask question about each item. I get too many spam messages because it doesnt have CAPTCHA support. How do I captcha to that form??
btw, I do have captcha enabled on entire site which works great. Just not on your module.
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
on ios 13.3 in category page filter button not working well, when a user put the filter button redirect to product. make some tests on this url https://www.journal-theme.com/5/index.php?route=product/category&path=59 – please verified
Hi, the product filter works fine in our testing, not sure how to replicate and what exactly you are referring to, can you post more details, or file a ticket on our support page with temporary access to your setup so we can investigate.
Best Regards.
Hello Digital Atelier you can check the video presentation, to see the problem with button filter on IOS 13.3 https://inart1985.wetransfer.com/downloads/72dce7d8ec8636b47915f75c85de21c920200127133431/9cd5bd use demo from https://www.journal-theme.com/ regards
We can’t replicate this on our end in the simulator, nor on an actual iPad. And no one else has reported this. https://take.ms/7HqDFW
Can you try again, maybe the button needs to be bigger, I’ve enlarged it a bit in Demo 1.
Best Regards.
Hello DigitalAtelier, please check the last video to see what happens on iPhone with last ios https://we.tl/t-4rjmGIhMBR – the problem was found when conversion rate on iPhone mobile limit down and the is the main reason that we start investigation and found this problem. i am waiting for your news, regards
I think the click is done on the very edge of the button such that the event propagates to the product underneath. Can you replicate this when tapping the actual button towards the center, not on the very edge?
Anyway, we will do more investigation and see what can be done, I’ve made it on open issue.
Thanks!
is journal 3 ready for the schema.org? If not are you going to update it until 6 of April (end time of data-vocabulary.org).
Hi, Journal 3 doesn’t use data-vocabulary.org, it has schema.org already built in.
Best Regards.
Thank you DA, haven’t tested yet… i am still working journal 2… nice to hear that you already use schema.
Hello, I’m using Journal v2 on my shop and I need to download the latest released Journal 2 version but I see that in the download now is only version 3. From where can I download Journal 2?
Hi, you can access that here: https://www.journal-theme.com/v2/download/
Best Regards.
I can’t post a support ticket today. I have a valid support license.
problem solved, sorry
Hello guys.
I’ve seen more and more negative feedback about this theme lately. I did not launched my store yet. What’s going on? Will I have problems right after launch? I would appreciate an honest answer and, if possible, some of the issues/incompatibilities that I may find.
Feel free to answer in private (but if you value transparency, please share your thoughts with us all).
Thank you.
Hi, transparency is of most importance for us. We’re not entirely sure what you mean, can you point out your concerns?
This theme runs fine on thousands upon thousand of live stores, what exactly have seen?
Best Regards.
Hi, we do not at this time, but the layout structure can be easily achieved in Journal 3.
Best Regards.
Hi, after I updated to 3.0.4.6. on OC 3032 getting this error Warning: exec(): Unable to fork [jpegoptim—version 2>&1] in …/system/library/journal3/utils/img.php on line 80. Same error with new OC installation. BR
Hi, redownload the theme from Themeforest, make sure all files have been uploaded to your server, refresh Opencart modifications and the error should be fixed after. If not, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
Hi, 1) Using Mega Menu if there is just 1 category to show, with a lot of submenus. It is possible to “turn it ” to a new column after a “maximum high value” or a “maximum number” of submenus? I need to show it one tab, but it is too high now in 1 column. Thanks
Hi, inside a mega menu you can use the Links Menu module, which has options for multiple column display in the same module.
We have about just completed an hour long tutorial on the Journal header, showing how the menus in Demo 1 where created, should be uploaded to our channel very soon.
Best Regards.
Hi,
But with Links Menu, you can’t reach the result as Flyout Menu: - it is not able to list the Subcategories - it is not dinamic as Flyout (where appear/disappear new/removed cat.s)
So Flyout menu is cool, but needs to be able brake to columns, with “height” or “max. number of menus” parameters.
BR, Barna
We looked into this but sadly, there’s isn’t a way to split the Catalog module items with sub-categories into columns, that module can only list each top category in a grid box and some may have more subs than others but can’t break the layout into a masonry type, unfortunately.
Best Regards.
We use Journal Theme 2.6.18 with Opencart 1.5.6.4. Received the following error from Google search console. https://ibb.co/tbLW0Lf May I know do you have plan to update Journal v2 to fix this? We have no plan to upgrade to Journal 3 because we are working on migrate to Magento 2.
If no update can provide, is it possible to use custom css code / js code to correct the error? Thank you for your support.
Hi, Journal 2 has been discontinued and no future updates will be released for the older theme, please file a ticket on our support page and our developers will assist you with this.
Best Regards.
We bought support service for few years before. But expired now because we will migrate out to another platform. While, we hope to resolve it until migration was done. See if you can help to get rid of the problem.
Google has removed support for data-vocabulary.org and you will see a warning in Google search console. Currently, this is just a warning.
No new Journal 2 versions will be released, all new development goes into Journal 3, but we will update the latest 2.16.8 release available here: https://www.journal-theme.com/v2/download/
In the meantime you can also reach us via a private message via the contact form on our profile page.
Best Regards.
thank you.
Hi. Why can’t the logo image be larger than the container?
Hi, because that’s how the web works, child elements extend to the parent container bounds. You just have to declare a logo container width, feel free to enlarge that as much as you need. Journal > Header > Your Header > Logo > ....
The overall height is dictated by your header height in Journal > Header > Your Header > General > Height…
Best Regards.
Hi guys,
Your theme is really awesome! Do you have a plan to add WordPress support? I know that you’ll get a lot of new customers!
Regards, Ross
Hi, we can’t say that we are at this time unfortunately.
Best Regards.
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