380 comments found.
Hello there , I would like to know if I can code on this theme can I add my own features? Is it mobile and tablet responsive?
Hi there
Yes, you can customise the theme as you like even changing the code using child theme(as recommended)
Yes, theme is fully compatible for all screen sizes.
Thanks
Thank you so much !
Hi there, I’m very interested in your theme for an NGO. Important pre-purchase question; is your theme fully compatible with elementor? Thanks
Hi there
Thank you for your interest in the BTG theme. This theme is built upon the WPBakery page builder and optimised for it. However you may use Elementor plugin and it should work just fine but we don’t claim this officially.
Thanks
We are interested in purchasing your theme and had the following questions:
1. Does your website support Arabic Language? 2. If the answer to above question is yes, are there any plugins that you would recommend? 3. Will the theme support orientation from Right to Left for Arabic? 4. Will the theme support the following fonts? DIN Next LT Arabic Bold DIN Next LT Arabic Medium DIN Next LT Arabic Regular
Hi there
Thanks for your interest in the BTG Theme.
1. Yes, it supports Arabic language.
2. No spacial plugin is required for the Arabic language.
3. Yes RTL is supported.
4. Theme allows you to choose any of the Google Fonts available within the Theme Options. These are custom fonts, which needs to be added in to theme manually as per the instructions available on support site of ours.
Thanks
Just to have more clarification on our queries as our Client is in rush to get started on the website. can you please shed more light on the following:
1) Assuming the logo and content is from Left to Right (LTR) for English, how will it be rendered for Arabic at your end ?
2) When you say no special plugin needed – will that mean we dont need to go for any WPML or Poly Lang plugins for Arabic??
1. For RTL languages the logo will be at the right and menu at left. This is for all parts of theme which are coded in templates. However the content section can be managed by you using drag drop VC builder.
2. If you are looking to create a single Arabic language website then these plugins are not required. However if are planning for a multilingual website where visitors of the website have choice to choose language for example English or Arabic then of course you will need plugin like the WPML or Polylang. Officially theme supports WPML plugin.
Thanks
1) Regarding this, content we need to just translate using WPML, is that correct?
2) Do we need to buy WPML plugin, or is it covered as part of your theme?
1. WPML allows you to create multiple instances of page/post for different languages as you choose them in your settings.
2. WPML needs to be purchased separately, not bundled with the theme.
Thanks
Maintenance mode keep activating on its own. This is no good. every time we turn our back its back on again. I have never turned it on in Theme options. its always off. Something is wrong with this
Hi there
Sorry, but this shouldn’t be the case. Please open a support ticket here: https://support.imithemes.com/help/ticket/new so we can get this checked.
Thanks
Can each user add one or many events and manage their own events within their own login. Do theme have integration for local payment options(Denmark)
Hi there
Different users can see their own posts including the event posts. For this you can use user manager plugin like https://wordpress.org/plugins/advanced-access-manager/
The only option for event booking is PayPal which supports multiple currency.
Thanks
I have just updated to new version and now read more > text in the list blog is not translated anymore with loco… how to fix this?
Hi there
You can check again in the Loco Translate for the same text and change it again. If it doesn’t help then open a support ticket here: https://support.imithemes.com/help/ticket/new
Thanks
nope it doesnt change but my support is finished….i know that it is in thebtg-shortcode but i thinnk that is not in the po file
Please email me your website details at envato[at]imithemes.com
Thanks
ty, just sent
Hi, im a big fan on how the events section works in this theme but for a particular project I was hoping to create some alternative layouts and listing grids using Elementor and Elementor MetaBox Integration but while testing this I’ve noticed that the MetaBox fields aren’t recognised or selectable as the normally work be. I’m assuming your theme includes some code to hide these metafields on the frontend.
My support for this theme has expired and I’m more than happy to renew but I’d like to know if there is a way of making this Metabox data available before I do and I’d have to find another solution if not.
Thanks in advance.
Hi there
Can you please send me more details about how you are trying to use the events meta fields in the Elementor layouts so I can check it at my end if they can be used? You can email me at envato[at]imithemes.com
Thanks
Hi! re-importing the demo will also delete any pages I created?
Hi there
Demo importer only imports the data you see on the theme demo but not delete anything that is already there on your website.
Thanks
Hi, Once again after upgrading to the latest theme and upgrading Revolution Slider our homepage Rev Slider is not appearing. Please advise.
Hi there
Sorry, but this doesn’t seem a common problem for all users of BTG theme. If you getting any problem with the Slider on homepage then please open a support ticket here: https://support.imithemes.com/help/ticket/new or email me at envato[at]imithemes.com so I can get your website checked for any potential bug.
Thanks
Hi, how do I easily disable the sticky menu on mobile?
Hi there
You can add custom css for this:
@media screen and (max-width: 767px){
.site-header{position:relative}
}
For more questions and concerns please open a support ticket here: https://support.imithemes.com/help/ticket/new
Thanks
Thanks for the quick response, but that didn’t work. The stick menu still displays on mobile. I want to remove it for mobile and the option to remove it for the standard menu.
Do you want to remove the header altogether from the mobile devices or just want it to be non sticky? Thanks
If I can get code for both options that would be great! Thank you!
To disabled sticky header I sent the code before, if it doesn’t work on your website then do share your website URL with me at envato[at]imithemes.com
Is there going to be an update coming soon. I keep getting notices to upgrade WP Bakery.
Hi there
An update is coming in couple of days with the new version of WPBakery plugin.
Thanks
What do I need to do to make my campaign available to users? “Charitable pro” purchased. Do you need additional plug-ins or settings?
Hi there
To allow users of your website to submit their own campaigns you will WPCharitable Ambassador extension https://www.wpcharitable.com/extensions/charitable-ambassadors/
Thanks
Are you asking about the Eventer plugin? If so, then this plugin is not required as BornToGive theme comes with built in event manager.
OK! Thank you!
Hi, is it possible to obtain a limited trial of this theme before we buy it? Thanks.
Hi there
Thanks for your interest but sorry a trial can not be arranged for this theme.
Thanks
Hello, how does the website owner make money on the campaigns? Is there a percentage you can set on each campaign? thanks for explanation 
Hi there
As BornToGive theme use WPCharitable plugin for the campaigns part, it’s paid extension https://www.wpcharitable.com/extensions/charitable-ambassadors/ allows your website users to create their own campaigns on your website but as far as I know payment is received by the website owner only and their is no commissioning between. But still I would suggest you to contact WPCharitable support team for more information: https://www.wpcharitable.com/support/
Thanks
Hello! Events and times are shown incorrectly. Problems in the list and single event. Latest WP and latest Theme. Created a ticket through your system, please respond as soon as you can! Thanks Serge
Hi there
Your ticket should have been responded.
Thanks
Hi There, Im helping a charity website update there site and there is an issue with the megamenu. I didn’t purchase the original theme. Is there a way I can get support on this issue without purchasing the full package?
Hi there
For technical support you will need access to the Envato Account from which this theme was bought so you can login at support using this account. Else you will need purchase code which can be registered in a support account here: https://support.imithemes.com/help
If both Envato Account access and purchase code is not available then you must purchase the package again.
If you believe this is a bug in the theme itself then you can report it by emailing at envato[at]imithemes.com
Thanks
Hi there,
Even with v2.4.1 installed, the date/time on the single event page is not displaying correctly if the timezone (‘Settings > General > Timezone’) is set to anything other than ‘UTC’. For example, selecting a city or a UTC with offset will you the wrong date and time. This only seems to affect the single page.
Hi there
Would be great if you can open a support ticket here: https://support.imithemes.com/help/ticket/new so that my team can check it for you.
Thanks
When I create an event and enter the start and end time for the event, the time is flipping to a different timezone when it displays in the UI. I checked my WP core time zone setting and it’s correct. Please help.
Hi there
Please make sure you are using the latest version of theme i.e.v2.4.1 as a timestamp bug with WP5.3 has been just fixed in the last update.
Thanks
Hi – I am interested in purchasing your theme, but I am from South African and I would like to know if you theme comes with the Payfast payment gateway with it? Thanks
Hi there
For the campaigns/causes WPCharitable provides extension for the Payfast https://www.wpcharitable.com/extensions/charitable-payfast/
For events registration the only only option available is PayPal. Else you can use our plugin Eventer https://codecanyon.net/item/eventer-wordpress-event-manager-plugin/20972534 which comes with Woocommerce support where you can add the Payfast addon.
Thanks
I have got an issue with the event system and it is not showing the date and time correctly. It says SATURDAY – 7:00 AM-9:00 AM when it must be 6 pm (18:00)-10 pm.
Event the date comes correct on the upcoming events (21) but in a signal event page, it shows one day late (20).
How can I resolve this issue? Thank you.
Hi there
This bug has been noticed and reported with WP version 5.3. We are working on fixing it and an update will be released asap.
Thanks
