73 comments found.
The support of this product (VOICER) has been perfect at all times, they have helped me a lot and thanks in a special way to Olga Chegevara for her professionalism. Very thankful
Hello,
Thank you for your purchase and great feedback! Can you rate our item? https://help.market.envato.com/hc/en-us/articles/203269490-Giving-Feedback-On-ItemsBest regards
Please tell me how to do it
did you you read Envato article on the above mentioned link?
Is there a checkout function after you book a session?
Hello,
You can add session like a product and after that customers will have checkout function.
Best regards
Does it work with ECWID or only woo-commerce?
we didn’t test it with ECWID
Best regards
It’s great an easier e-commerce plugin. I really suggest you try it out. You won’t be disappointed. Ecwid Wordpress plug-in.
we will think about it. thank you.
Best regards
Hello, thanks for reply! I wrote directly about Themeforrest. I bought the theme by mistake. My customer sent me the wrong link. I want to ask if it is possible to undo the purchase. I did not install the theme and I need it it doesn’t. I know the fault is mine. It would be very nice if there is a possibility. I have open a Tiket.Thank you very much!
Hello,
Thank you for your purchase. We already replied by mail.
Best regards
Hello, your theme is great. I took a reservation module and I would like to insert it in the dedicated places for reservations of recording sessions but I cannot find how to insert it. Thank you
Hello,
Thank you for your purchase. As far as i see your support period was already expired. Please, renew it. After that you will be able to submit ticket in our support system – softali.ticksy.com
Best regards
Hi, I raised a support ticket but I have not received any feedback. I needed some help with changing the audio on the embedded player.
hello,
Thank you for your purchase. What is the link to your ticket?
Best regards
Hi, i wrote you a mail over the softali website. I can´t reactivate my theme license. Please help 
Hello,
Thank you for your purchase. Please, send me your purchase – softalib4@gmail.com for deactivation.
Best regards
Thanks for fast reply I have send you the purchase
were you replied?
Please confirm whether WordPress 5.5.x is supported?
Hello,
Thank you for the interest to our theme. Yes, confirm.
Best regards
Hello, we think your theme is interesting for our radio station, the question would be. Is it possible to set up a url stream like this on the audio player? http://stream.laut.fm/889fmkultur
Hello,
Thank you for the interest to our theme. Unfortunately our theme doesn’t have such option. But i think that you can process this request as your personal customization for additional extra fee.
Best regards
This one support Mobile view?
Hello,
Yes of course. Our theme is fully responsive.
Best regards
How do I update WP Bakery?
Hello,
Thank you for your purchase. Please, submit your request in our support system – softali.ticksy.com Our developer will give you required instructions.
Best regards
pre pruchase question: I am considering buying this theme but I would need to change a lot of the colors of the website to yellow and blue. Can i change the nav bar to white and all the text from purple to a brighter color easily?
Hello,
Thank you for your purchase. Your customization requires manual source code editing.
Best regards
i wanted to buy this theme but if I cant even change colors of simple things like text or navigation bar, then its not worth it at all
let me know if you have other questions about our theme.
Best regards
I have emailed support a few times about a problem I had with the code for this theme under the “Services” Page and they are not helpful – they are not clear at all with with how to fix the problems… I had 2 questions about the Services pages in my support ticket and they just keep saying it was CSS problem and go find the “file” with Inspect element… I have bought many themes on this website and most of the other people have been helpful and will just normally login the site I asked this seller if they could do that) and was completely ignored.
I fixed the problem myself and it was not even a CSS problem at all.
Hello,
Thank you for yor purchase. What is the link to your topic/ticket? How did you resolve the problem? Why are you sure that this is theme problem?
Best regards
It was literally a problem with your theme because it was specifically a text problem with The service page!
I sent screenshots and you even said “ yes, I see some css is changed not correctly.”
I’m not trying to argue about this either just letting people know if they have a problem they might as well figure it out themselves.
is CSS wasn’t correctly edited from your side?
why after update i have a youtube video with a sheep in my header slider? how can i remove it? https://www.rare-studios.de
Hello,
Thank you for your purchase. Please, submit your request in our support system – softali.ticksy.com Our developer will check your issue.
Best regards
Hi there,
is this RTL ready?
Thanks
Hello,
Thank you for the interest to our theme. Yes, we have RTL option.
Best regards
Hello impossible to configure the theme (logo, footer ect ..)
Hello,
Thank you for your purchase. Please, submit your issue in our support system – softali.ticksy.com Our developer will check your problem.
Best regards
Ticket send
what is the link to your ticket?
Activation Code not work!
Hello,
Thank you for your purchase. Please submit your request in our support system – softali.ticksy.com Our developer will check your issue.
Best regards
TICKET #2289431 – Thanks
As far as i see you are already in touch with our developer. There is some issue with your webhosting settings.
Best regards
This is outrageous, I have changed all the parameters that your developer has told me and its activation system does not work. Can you please tell me what lines should I edit to remove that activation? There is no point in activating when I have already paid for the theme.
Was your problem resolved?
Yes, it has been resolved, but you may have to change servers again. I will get back in touch with your support. What happens if one day you stop selling? I will no longer have how to activate if I change my server again. I still think that activating this in addition to stealing resources from the server is a bit chaotic. Thanks a lot. Best regards
thank you for your feedback
Ok thanks too you! Best regards
I cant upload a mp3 file I go to media then upload and chose my mp3
Then after it uploads i get this error
I cant find my way back.mp3 Sorry, this file type is not permitted for security reasons.
It says it wont let me upload because of security issues.
Any help on this. Thanks
Hello,
Thank you for your purchase. Please, submit your request in our support system – softali.ticksy.com Our developer will check your issue.
Best regards
The theme does not activate. please help
Hello,
Thank you for your purchase. Please, submit your request in our support system – softali.ticksy.com Our developer will check your issue.
Best regards
Created a ticket there
can you give me the link?
Hello. I cannot activate them with the activation license code.
Hello,
Thank you for your purchase. Please, submit this request in our support system – softali.ticksy.com Our developer will check your issue.
Best regards
Just did. Thanks
How long does it usually take to respond? Thank you again.
Were you replied?
Best regards
yes thank you.
Hello. How do i apply for a refund. I have you theme working perfect, but your ridiculous big red activation bar will not go away even with your ip white listed for the activation server. Is there a way for you to disable it on my site. Thanks
Did you ask about this in our support system?
yes no response today.
as far as i understood your problem was resolved. Am i right?
Best regards
yes so far so good. Thanks
thank you!
