13818 comments found.
Hi,
Thanks for contacting us!
1- Not really however you can upload gif to display in grid and when clicked, you can link it to a page or portfolio item where you have your video.
2- Videos are currently not supported in Masonry Gallery however if you use gif as a workaround, they would automatically animate.
3- Yes, it is possible to adjust columns on varies screen sizes.
I hope that helps! Let us know if you have any other questions 
Regards, Yigit
Thank you very much Yigit ,any sample of your Masonry Gallery with animated gif ? that would make my day
Hi,
Sure, please see this example – https://enfold.vatoyi.it/masonry-gallery-gif/. I defined a custom link for it so clicking gif opens a new page with video while other items simply open in lightbox.
Let us know if you have any other questions 
Regards, Yigit
I was looking for a way to use the new Instagram icon on my header when using burger menu + social icons on header and none of what I tried (as per the forum) was able to replace the old icon for the new one. For those looking to get rid of the old instagram icon and use the new one instead, I did it as follows:
I don’t really know if it’s the best practice, but it did work.
On enfold/config-templatebuilder/avia-template-builder/assets/fonts/charmap.php line 212 I changed
$chars‘entypo-fontello’ = ‘ue909’;
for
$chars‘entypo-fontello’ = ‘uf16d’;
I don’t know why after years of the new icon the old one is still there.
By the way, if anyone knows a way to completly remove the old icon and use the new one instead, that would be nice to be shared 
Hi,
Thanks for sharing your solution however since you have edited theme file, it would be overwritten when you update the theme. Instead, please use a child theme – https://kriesi.at/documentation/enfold/child-theme/ and refer to this post – https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options. I will ask our devs to update Instagram icon 
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit
Congrats on passing 200,000 sales! Can we expect a roadmap for Enfold for 2020 soon? The thread on the forum of changes for next release was a great start, and is proving useful. But would love to be able to plan longer term. Eg: “Here’s what we have planned for 2020…..major releases in April, August, November….here’s what is slated to be included….” kind of thing.
For instance, responsive images has been sitting there as a thing currently being worked on for months now. Would love to see it get the attention it deserves and for us to know when to expect it to ship.
Thanks, and no doubt will be seeing 300k sales soon enough!
Hi,
Thanks for your kind words!
We usually do not share upcoming features until we release them to keep them as a surprise but i will ask Kriesi about making Enfold’s roadmap public. We might create a new thread for it or include in “Upcoming fixes” thread if Kriesi agrees to share 
Regards, Yigit
Hey Yigit, thanks for the reply.
I totally get wanting to release some flagship features as a surprise announcement, and I think that could certainly still exist. For instance, no need to tell us that a new Demo will be coming out in 6 months, just surprise us.
But I think many of us who rely on Enfold for our client sites would really appreciate some compatibility/feature updates to be communicated in a way that we can plan for and see that Enfold truly is developing, and not just fixing bugs. Eg:
- Full support for responsive images – March
- Complete code overhaul for performance improvements – June
- ALB new elements – October
Just as some examples.
Really hope Kriesi and the team can make it happen.
Thanks for considering it.
Hi, i want to remove wpml flags on main menu. How can i ?
And How can i remove Enfold Theme by Kriesi footer link ?
How can i activate layer slider ? i didnt see anywhere in the zip file..
Hi,
Thanks for contacting us and sorry for the late reply!
1- Please add following code to bottom of Functions.php file in Appearance > Editoradd_action('after_setup_theme','avia_remove_main_menu_flags');
function avia_remove_main_menu_flags(){
remove_action( 'avia_meta_header', 'avia_wpml_language_switch', 10 );
remove_action( 'ava_main_header_sidebar', 'avia_wpml_language_switch', 10 );
}
2- Please refer to this post – https://kriesi.at/documentation/enfold/footer/#copyrights-info
3- It is already included in the theme and you do not need to activate it. You can simply go to LayerSlider WP tab on your WordPress dashboard and create/edit your sliders.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit
Hi. I’ve been addressing this problem for ages. No answer until now. Where’s the great support from Kriesi? How does it look now – no idea to help?
https://kriesi.at/support/topic/mega-menu-in-left-navigation-bar/Hi,
There seems to be a conflict with a plugin or something as this is definitely not the way it should work.
I just replied to your thread. Let us continue on our support forum 
Regards, Yigit
Thnx Yeet for Help, now i have a solution, pls check forum. Nice Support ! ;o)
Hi there. At www.auto-show.dk we have an error on the fullwidth easy slider on the front page – the link from the slider doesn’t work anymore on mobile. On desktop it’s fine. Can you help? Regards, Kasper Erling
Hi,
Thanks for contacting us!
I tried to reproduce the issue on my installation however it works fine on my end. Please try de-activating all active plugins and check if that helps. If it does not or if you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit
Hello, I have bought the enfold theme few days ago but when i am in wordpress it tells me “You are running the latest version! (4.6.3.1)”. I see online that there is already the 4.7.2, and I received an email for that. How can I update it? Regards Daphné
Hi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options > Theme Update. After saving theme options, you can click “Check Manually” button and you should receive update notification 
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit
Hi, I’m running a website (actually two versions of the same website, one in english and one in dutch on different .com domains). We’ve decided to keep running these websites for another few years in memory of a departed friend and to keep them safe I’d like to update the theme itself as well (everything else is already up-to-date). Both websites have a very old Enfold 3.3.2 installation, but there seems to be no update possible to the latest version. A Themeforest user name and API key are however entered in the Enfold theme options. I believe lifetime updates are included so that shouldn’t be the culprit either. Any pointers?
Hi,
Thanks for contacting us!
My condolences to you.
Envato has updated their API and replaced API keys with Personal Tokens. We have implemented those changes in Enfold 4.5 so any Enfold version older than 4.5 needs manual updating. Do you, by any chance, have a copy of the license? Please start a pre-sale question thread here – https://kriesi.at/support/pre-sale-question/ and attach all the information you have such as username, links to websites etc. so we can see if there is anything we can do to help 
Regards, Yigit
Hi, when I set the front page, I get a “page not found”. I cannot find where to submit a ticket in your support area, so please tell me how to get your help. In urgent need…
Hi,
Thanks for contacting us!
Please register to our support forum using your purchase code here – https://kriesi.at/support/register/. After logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post 
Regards, Yigit
Hello, I need to keep this client site private so the URL is in the Private Content with this message. When viewing the site on phones the Four columns of footer widgets smash together side by side into narrow columns, and content disappears, rather than stacking as most responsive footer columns do. Also, the Tabs and Accordions are not responsive! Please see notes and screenshots in the Private Content. Did I forget to check-in Enfold settings somewhere? It’s difficult to believe these Four things are non-responsive–but they are. We’re up against a deadline and after building out much of this site on the Enfold theme I’m discovering issues like this and the client is on hold.
Hi,
Thanks for contacting us!
Please go to Enfold theme options > General Layout > Dimensions and make sure “Responsive Site” is enabled.
If that does not help or if you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/. We are going to need to inspect the site to find out the what is causing this issue.
Regards, Yigit
Hello. I have set my Social Icons display in main header area but in mobile phones the icons diassapear. How cam i fix that? Is it possible to add them at burger menu? Thanks
Hi,
Please make sure that you are using the latest version of Enfold which is currently 4.7.2 – https://kriesi.at/documentation/enfold/theme-update/. Please make sure to flush cache after updating the theme and make sure you are using the latest version of WordPress as well.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit
Hi, can i download older versions of the theme anywhere? There are a lot of problems with the woocommerce fancy product designer ( https://codecanyon.net/item/fancy-product-designer-woocommercewordpress/6318393 ) Thnx Frank
Hi,
Thanks for contacting us!
Could you please start a thread on our support forum – https://kriesi.at/support/ and elaborate on the issues you are having and the version you would like to receive? We might be able to help with plugin compatibility issues and in case we cannot, we will provide you older version 
Regards, Yigit
Hello, thank you for your work with the Enfold theme.
The latest release has brought some issues, the error logs are full and many pages crash, and I had to debug the site to find out that there are faults in the code like this one:
In the enfold/config-templatebuilder/avia-shortcodes/timeline/timeline.php
there is:
if( !rray_key_exists( ‘font-size’, $this->title_styling ) )
instead of array_key_exists(...
Can you please use a proper IDE that can spot mistakes like that and recheck the code?
Thank you.
Hi,
Thanks for contacting and for your kind words!
Sorry about that! We have released Enfold 4.7.2 last night and fix for that issue is included as well. Please update Enfold to the latest version 
Regards, Yigit
I’ve a big problem. I bought enfold theme one week ago. I inser a page or an article. When I modify something, lots of things in my page cancelled after clicking on update. Why? I try to deactivate all plugins, I try to insert another page.. The problem already exists. Why? It’s very important for me
Hi,
Thanks for contacting us!
Do you have any custom HTML on your pages or posts? Broken HTML causes that issue so please make sure your HTML is not broken. If that does not help, please start a thread on our support forum – https://kriesi.at/support/ and attach WP admin logins in private content field so we can look into it 
Regards, Yigit
Are you going to fix this BUG, described in my previous message, which was left unanswered by you, here it is again: Masonry gallery BUG: The thumbnails are the ORIGINAL sized images (let say 2048px??) BUT at the same time when clicked, a smaller copy is displayed which SHOULD be FULL size. So it is kind of reversed – thumbnails shouldn’t be the original images and only after clicked – they should open as a full sized image. Version of Enfold – the latest
Hi,
I checked it once again on my local installation and thumbnail image in Masonry Gallery is 705×705px and image in lightbox is 1024×1024px on my end. Have you modified image sizes? If so you can reset them using this plugin – https://wordpress.org/plugins/simple-image-sizes/
If you are having issues with the theme, please start a thread on our support forum – https://kriesi.at/support/ so we can look into it.
Regards, Yigit
Thanks,
Question 1: no we haven’t changed the images and this is clarly a bug, I have checked the code of the theme. Question 2: and why the images in lightbox are 1024 wide and how to make them full size? Question 3 – I have located a hook in the theme code to overwrite the hardcoded (‘large’) type for lightbox images to “full”, however in that case the JavaScript you are using shows images in the browser window, not as a lightbox. What is the reason for that
You definitely have to review the code for masonry galleries.
Hi,
1- Thumbnails are not original size on my installation.
2- You can add following code to bottom of Functions.php file in Appearance > Editoradd_filter('avf_avia_builder_masonry_lightbox_img_size','avf_avia_builder_masonry_lightbox_img_size_full');
function avf_avia_builder_masonry_lightbox_img_size_full(){
return "full";
}
3- I tried the code above on my local installation and it is working as expected. Displays the image full size in lightbox, not in a new window.
There might be some sort of conflict on your installation but we cannot really help without seeing your website since we cannot reproduce the issues you mention. If you would like us to look into it, please start a thread on our support forum – https://kriesi.at/support/
Regards, Yigit
Dose Enfold Theme Compatible with Web Progressive App?
Hi,
Thanks for contacting us!
Since we have not officially tested the theme with plugin, we cannot promise it is going to be compatible 100% however I made a quick test with this plugin – https://wordpress.org/plugins/super-progressive-web-apps/ and it seems to be working fine. You can test this website on your mobile device 
Let us know if you have any other questions!
Regards, Yigit
The preview doesn’t work! FYI
Hi,
Thanks for contacting us!
Could you please elaborate, which preview is not working? Advanced Layout Builder elements’ preview? If so, please go to Enfold theme options > Layout Builder and make sure “Disable advance layout builder preview in backend” is not disabled.
If that does not help or if you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ so we can look into it 
Regards, Yigit
When we click ‘Live Preview’ button opens the page https://preview.themeforest.net/item/enfold-responsive-multipurpose-theme/full_screen_preview/4519990?_ga=2.233217758.1556200510.1579524787-360986541.1578035355
Can not load the page and then gives the error “kriesi.at took too long to respond.”
Hi,
Thanks for letting us know but i think it could it be a temporary hiccup on the server as it loads fine on my end. Could you please try flushing browser cache and re-trying? 
Regards, Yigit
hi i installed the default theme,and found elements that i like from other templates.is it possible to transfer elements from a template and add them to another?
Hi,
Thanks for contacting us!
All elements in demos are available in Enfold so you could simply add them to your page. If you would like to duplicate a certain page from demos, please start a thread on our support forum – https://kriesi.at/support/ and add links of the pages you would like to duplicate so we can provide you their shortcodes 
Regards, Yigit
URGENT – Message Enfold:
“Saving didnt work! Please reload the page and try again”
It no longer makes me save any Enfold template settings. Depends on what??
Hi,
Thanks for contacting us!
Please make sure your memory limit is set to 256M and try de-activating all active plugins. If that does not help or if you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit