Kriesi

Kriesi supports this item

Supported

10839 comments found.

tmunz

tmunz Purchased

Video is broken with the new update, the controls show above the video and the video overlaps whatever content is below it. Is there a fix or at least a way to download the old version of the theme?

tmunz

tmunz Purchased

It looks like my login is no longer working on the support forum. I’m running the newest version of wordpress and the theme and have tried disabling all plugins. I cannot embed any videos without the player breaking. Here is an example of the broken videos that were working before the update: http://bit.ly/2BWaPyu

Thanks, Tom

Yeet

Yeet Author Team

Hi Tom,

Please go to Appearance > Editor and under css folder edit shortcodes.css file and find following code in line 5202

#top .mejs-container{height: 30px !important;}
and change it to

#top .mejs-container{height: 30px;}

We will include a fix in upcoming update :)

Please start a pre-sale question thread here – https://kriesi.at/support/pre-sale-question/ and attach your purchase code in private content field so we can reset your forum account :)

Regards, Yigit

tmunz

tmunz Purchased

That worked, thanks Yigit!

hello my support expired, i just need to know how i can change to more fonts as google fonts that are installed dont display well german langauge. thank you

Yeet

Yeet Author Team

Hi,

Please refer to this post – https://kriesi.at/documentation/enfold/register-additional-google-fonts-for-theme-options/ :)

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/

Regards, Yigit

thank you, but it doesnt help, here i found a forum similar to mine, but i cannot fix it, please if you could help me, that would be fantastic https://kriesi.at/documentation/enfold/enable-cors/
Yeet

Yeet Author Team

Hi,

Please start a thread on our support forum – https://kriesi.at/support/ and we will look into it :)

Regards, Yigit

room631

room631 Purchased

This morning, with wordpress 4.9.4 update, all logos on all the sites that I have enfold on are now not showing…

Yeet

Yeet Author Team

Hi,

After logging in, please go to Enfold sub forum to start a new thread – https://kriesi.at/support/forum/enfold/#new-post. If you are not registered, you can register here – https://kriesi.at/support/register/ :)

Regards, Yigit

room631

room631 Purchased

done, still waiting for response

Yeet

Yeet Author Team

Hi,

We have replied to your thread already. Let us continue there :)

Regards, Yigit

How to change basket/cart icon?

Yeet

Yeet Author Team

Hi,

Please refer to this post – https://kriesi.at/documentation/enfold/change-icon-used-for-standard-theme-elements/ :)

If you have any other questions or issues or need assistance on changing cart icon, please start a thread on our support forum – https://kriesi.at/support/ :)

Regards, Yigit

Unable to add images to Masonry gallery – the Add/Edit Gallery section is not available in the top section. before: https://imgur.com/FxfKZ6v now: https://imgur.com/SZqBXwG
Yeet

Yeet Author Team

Hi,

In your first screenshot, you are using Masonry Gallery element (which is under Media Elements tab of Advanced Layout Builder) and in your second screenshot, you are using Masonry element (under Content Elements tab).

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ :)

Regards, Yigit

Brilliant, thanks.

Hello, is there any way to manually install LayerSlider cuz I get the “LayerSlider couldn’t download your selected slider. Please check LayerSlider -> System Status for potential issues….”

Yeet

Yeet Author Team

Hi,

Can you please start a thread on our support forum – https://www.kriesi.at/support/ and post temporary admin logins in private content field so we can look into it? :)

Regards, Yigit

Amazing Work, Good Luck With Sale :)

traivan98

Yeet

Yeet Author Team

Hi,

Thanks for your kind words! :)

Regards, Yigit

Hi, is not there a child version of the template?

Yeet

Yeet Author Team

Hi,

You can download pre-built child theme here – https://www.kriesi.at/documentation/enfold/using-a-child-theme/ :)

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ :)

Regards, Yigit

eX_clama

eX_clama Purchased

Hi, on www.pergamy.com we’re having issues with the hamburger menu: once it’s open it can’t be closed again by clicking on it. Could you help us, please? Thanks in andvance.

Yeet

Yeet Author Team

Hi,

I just checked your website on my iphone and tried resizing browser window however i cannot reproduce the issue. I can open and close mobile menu.

If you are still experiencing the issue, could you please start a thread on our support forum – https://kriesi.at/support/ and let us know the steps to reproduce the issue? :)

Regards, Yigit

Hi Kriesi,

I have a question regarding he TEXT-BLOCK module in Avia-Layout. I tried to change the font size below the text editor window but no changes appeared on the frontend. The text ist still displayed in the standard font size. Could you please help me?

Cheers, Thorsten

Yeet

Yeet Author Team

Hi Thorsten,

Could you please start a thread on our support forum – https://kriesi.at/support/ :)

Regards, Yigit

Done. Thank you!

Hi,

Do you have an exactly like this one, especially the header layout using your theme?
https://www.apartmenttherapy.com/local/boston

Yeet

Yeet Author Team

Hi,

Sorry for the late reply! Not exactly but Enfold has a similar header style – https://kriesi.at/themes/enfold-medical/. With some small customizations you could make it look very similar to your example site :)

Let us know if you have any other questions!

Regards, Yigit

Does anyone know of a plugin that would convert Enfold short codes to other themes?

I must now consider changing themes as the release version of this theme has had broken mobile menus since last June and nobody seems interested in restoring the white background, black text mobile menus to functioning order.

Please advise on either issue.

Yeet

Yeet Author Team

Hi,

If you are having issues, please start a thread on our support forum – https://kriesi.at/support/

Regards, Yigit

Please release valid production code that works. Once a Wordpress site is built, all the updates to the theme should occur without problem as the code should be tested fully before release/

Yeet

Yeet Author Team

Hi,

Once again, there is currently no known issue with mobile menu. If you are having any, that could be related to your installation or customization however we cannot help without seeing the issue. So if you would like us to look into it, please start a thread on our support forum – https://kriesi.at/support/

Regards, Yigit

lichtflut

lichtflut Purchased

Hi,

a few days before a user wrote about the issue with the video presentation. Your answered:

Please go to Appearance > Editor and under css folder edit shortcodes.css file and find following code in line 5202 #top .mejs-container{height: 30px !important;}

and change it to #top .mejs-container{height: 30px;}

We will include a fix in upcoming update :)

I have the same problem, but your solution not working for me. Can you please help me? Thanks a lot. Sue

lichtflut

lichtflut Purchased

I am sorry! It works! I just forgot to refresh the window… shame

Yeet

Yeet Author Team

Hi,

Glad it worked Sue! Let us know if you have any other questions or issues – https://www.kriesi.at/support/ and enjoy your weekend! :)

Regards, Yigit

Hello, I got a problem on mobile with the TOP menu of the sub menus. It doesn’t work. I already looked for a solution and found this: “Please go to Enfold theme options > Main Menu > Burger/Mobile Menu and choose to ”Clone title menu items to submenu”

BUT, I don’t have this option! -> “Clone title menu items to submenu”

Only: -Alwyas display submenu items -Display submenu items on click -Display submenu items on hover

that’s it.

I have the newest version of the theme incl. child theme.

Please help.

Yeet

Yeet Author Team

Hi,

We have replied to your thread on our support forum. Let us continue there :)

Regards, Yigit

Hi there I just updated my wp to 4.9.4 and updated the thees with newest version (4.2.3) suddenly after updated i can’t edit my page , avia layout builder showing an endless loop icon . Same problem when i deactived plugin, also i tried to remove / delete the plugin.

I tried to make another wp , with newest theme. now is without Plugin (because thats a brand new wp and enfold themes) i import the page to this new wp, the problem is still the sam.

NOTE: Avia layout builder is working with create new page, but not working with edit page

Thanks

Yeet

Yeet Author Team

Hi,

Sorry for the late reply!

If you are still having issues, could you please start a thread on our support forum – https://kriesi.at/support/ and attach temporary admin logins in private content field so we can look into it? :)

Regards, Yigit

Mohdes

Mohdes Purchased

I am having an issue with theme for RTL. I have already put a support thread in your site.

thread number is #913664

Yeet

Yeet Author Team

Hi,

We have replied to your thread on our support forum. Let us continue there :)

Regards, Yigit

I have installed theme but getting error on age and no plugin on back end! please check this link!

http://prncare.org/

Let me know wat should be done!

Yeet

Yeet Author Team

Hi,

Your website loads and looks fine on my end. Have you figured it out already? :)

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/

Regards, Yigit

Hello, please can you guide me through getting the following on the enfold theme:

1) different types of fonts

2) different types of fonts and font sizes within a text block

3) how to get a div box

4) how to change the background colour for different sections or text blocks.

I’m doing this for the first time so please let your guidance be step by step.

Thank you.

Hi, would you guide me to Support and Forum links?

by
by
by
by
by
by