13784 comments found.
Hello, I suddenly can’t edit with Advanced Layout Builder. No content displays while editing, the page turns completely blank. Could you please Can you help? Many thanks in advance！
Hi,
Thanks for the report! We’ve reported the issue to our development team. We’ll address the issue soon.
For now, please select the Use WP Classic Editor option in the Enfold theme options or add the following code to the bottom of the Functions.php file in the WordPress admin panel > Appearance > Theme File Editor:
function av_alb_wp7() {
wp_add_inline_style( 'wp-edit-post', '
.avia-advanced-editor-enabled .edit-post-layout__metaboxes.edit-post-meta-boxes-main__liner[hidden] {
display: block;
}
' );
}
add_action( 'enqueue_block_editor_assets', 'av_alb_wp7', 100 );
Regards, Yigit
Hola soy fan de Enfold, pero en la última actualización que hizo Wordpress 7.0 el template tiene errores al querer editar el frontpage con el Advanced Layout Builder, podrán solucionarlo? muchas gracias y saludos.
Hola,
Thanks for the report! We’ve reported the issue to our development team. We’ll address the issue soon.
For now, please select the Use WP Classic Editor option in the Enfold theme options or add the following code to the bottom of the Functions.php file in the WordPress admin panel > Appearance > Theme File Editor:
function av_alb_wp7() {
wp_add_inline_style( 'wp-edit-post', '
.avia-advanced-editor-enabled .edit-post-layout__metaboxes.edit-post-meta-boxes-main__liner[hidden] {
display: block;
}
' );
}
add_action( 'enqueue_block_editor_assets', 'av_alb_wp7', 100 );
Regards, Yigit
muchas gracias por la pronta respuesta, con lo que me dijiste funcionó, muchas gracias
Hi! Wondering why every now and again, some code in my custom style sheet in the enfold-child folder no longer works after updates. I just updated and now my captions under a slider are all wrong. spacing, margin, background color, text color etc all gone… reverted back to theme default which looks horrible.
I need a white background with #666666 text color and now seems I need to add a margin to lower that text because it’s now over my images,
Adding my code to the custom css section of the theme doesn’t works either.
Here’s the code that used to work:
.caption_framed .slideshow_caption .avia-caption-content p, .caption_framed .slideshow_caption .avia-caption-title, .avia-caption .avia-caption-content p, .avia-caption .avia-caption-title { background: none; filter: alpha(opacity = 0); background: rgba(0, 0, 0, 0); display: inline-block; margin: 10px 0 1px 0; padding: 10px 0; }
.avia-caption { position: absolute; z-index: 10; bottom: -10px; left: 0px; padding: 10px 0; color: #666666; border-radius: 3px; }
and it’s for the slider on this page: https://purrproject.com/adopt/ P.S. for some reason, I can’t log into the support anymore either.
Appreciate any help you can offer here. Thanks
Hi,
We’ll need to investigate your website, so please start a thread on our support forum.
I cannot see the “Purchased” badge on your account. Please make sure you’re logged in to the correct Envato account before following the steps on the Register page: https://kriesi.at/support/register/
Regards, Yigit
I’m a fan of the Enfold theme, but currently the website layout from several demos, especially Enfold App Demo (https://kriesi.at/themes/enfold-app/), is not displayed properly on mobile screens. Some sections are not shown proportionally and look poor when accessed through a mobile browser.
It’s really unfortunate.
Hi,
Thanks for the heads up! We’ve fixed the spacing issue on the App demo.
Regards, Yigit
Perfect..Thanks!
Hello, I would like to remove the overlay on self-hosted videos. Please help! I can’t access the support forum. Your website gets stuck in performing security verification in safari and chrome.
Hi,
Please go to the Enfold theme options > Advanced Styling, edit Linked Image Overlay, and select the Disable Overlay as the Overlay Style.
If that doesn’t work, please send a link to your page where you have the self-hosted video so I can better advise.
Regards, Yigit
Here is the link: http://birtereimer.com/new_website/uncategorized/coldplay/ The overlay is visible in Safari. Also autoplay is not working in Safari, even with the background videos. All videos are muted and set to loop.
Hi,
I checked your website on both desktop and mobile Safari, but I cannot reproduce the issue. I do not see an overlay, and the autoplay works as expected. Here’s a screen recording from my test on the desktop: https://d.pr/v/YkzQuL.
Please try disabling all browser extensions if you are using any, and make sure to clear the browser’s cache to see if that fixes the issue.
Regards, Yigit
Thank you for checking. I can’t see your screen recording. I get this error message: An unhandled lowlevel error occurred. The application logs may have details. I don’t have any extensions enabled and I did clear the cache. Here is a screenrecording. https://imgur.com/a/JCAyKv3
Hi,
The dot caused that screen recording issue. Sorry about that. Here’s the correct link: https://d.pr/v/YkzQuL
Which version of Safari are you using?
Regards, Yigit
I’m using Version 26.4 The overlay is only there before the video start. Once I start 1 video, the overlay disappears on all videos on the page.
Hi,
I can’t open documentation via: https://kriesi.at/documentation/enfold/header/
Secure Connection Failed
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. What can you do about it?
The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.
Hi,
Sorry for the trouble! We’re working with our host to fix the error and should be back up shortly.
Thank you for your patience.
Regards, Yigit
Hi,
Just a quick update to let you know that our sites are back up and running. Thank you again for your patience while we resolved the issue.
Regards, Yigit
I’m getting this error (ERR_HTTP2_PROTOCOL_ERROR) while visiting your website.
Hi,
Sorry for the trouble! We’re working with our host to fix the error and should be back up shortly.
Thank you for your patience.
Regards, Yigit
Hi,
Just a quick update to let you know that our sites are back up and running. Thank you again for your patience while we resolved the issue.
Regards, Yigit
Hi Yigit,
I couldn’t find any other way to contact you.
Something is wrong with your site, I keep getting an error message. ERR_HTTP2_PROTOCOL_ERROR
https://kriesi.at/themedemo/?theme=enfold-overviewCan you check this? Is everything okay?
Hi,
Apologies for the wait.
We’ve verified that our servers are currently up and running. If the issue persists on your end, please let us know your location so we can work with our host to investigate further.
Regards, Yigit
Hi, demo isn’t working. Error accessing file for download:
cURL error 52: Empty reply from server
Hi,
Apologies for the wait.
We’ve verified that our servers are currently up and running. If the issue persists on your end, please let us know your location so we can work with our host to investigate further.
Regards, Yigit
Hi, it is ok to upgrade from Version: 4.7.5 to the latest 7.1.3?
Hi,
We make sure Enfold is backwards compatible, so there should be no issues updating from 4.7.5 to the latest 7.1.4. However, since every installation is not the same, I’d recommend creating a staging copy and updating Enfold there to be on the safe side.
If you notice any issues that you might need assistance with, you can contact our support team at https://kriesi.at/support. If there are no issues, you can go ahead and update the theme on your production site.
Regards, Yigit
Hi there, what is the most recent version of Enfold – your changelog entry on this page says 7.13
Hi,
The latest version of Enfold is currently 7.1.4.
You can find the changelog here: https://kriesi.at/documentation/enfold/changelog/
Regards, Yigit
Thanks for your reply. I simply was expecting an updated changelog here, since this is the place where I bought my lincenses…
Could you please tell me what your plans are regarding WordPress 7 and Enfold?
Are you only doing the bare minimum to ensure compatibility with WP 7, or is there further development of Enfold that will, for example, enable the new team-oriented editing feature?
Have you had any reports of security issues with the Layerslider? We’ve had multiple breaches from hackers accessing the site through /public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/static/layerslider/skins/ over the last few months.
Hi,
No, we have not received any reports. The latest LayerSlider security fixes were included in LayerSlider 7.12.4, and we’ve included this version in Enfold 6.0.5.
Please make sure you’re using the latest version of Enfold, 7.1.4.
Regards, Yigit
Thanks. We’re using the latest version of Enfold. The attacks are coming from Indonesia. For now we’ve turned off the layerslider.
Hi,
Can I add shorcode from other plugin in Theme options – Shop Options – Shop Description Enter a short description or welcome note for your default Shop Page?
I try to add, but it doesn’t work… How to fix that?
Hi,
I tried adding the Leaflet Map shortcode and a custom shortcode I created into the Shop Description field, and both shortcodes worked as expected.
If your shortcode works on regular pages, please try disabling all active plugins except for WooCommerce and check if that works.
Regards, Yigit
WARNING: Enfold’s cookie consent system is completely broken by Safari on iOS 26.4. A fix is urgently needed. All enfold-themed sites visited from any device running iOS 26.4 are no longer GDPR compliant!
Any news on this???
Perhaps the gravity of this situation isn’t entirely clear: ANY SITE THAT USES ENFOLD ON ALL APPLE PHONES WITH THE NEW iOS IS NO LONGER GDPR COMPLIANT! At least a response from the author would be necessary and appreciated.
Hi, demo isn’t working.
Hi,
I checked the demos, and they are loading fine on my end. If you’re having issues importing a certain demo, please let me know which demo so I can test that as well.
Regards, Yigit
Hi, does version 7.1.4 support WordPress 6.9?
Hi,
Yes, you can use Enfold 7.1.4 on WordPress 6.9.
Regards, Yigit
Can you update the changelog?
Hi,
You can find the changelog here: https://kriesi.at/documentation/enfold/changelog/
We’ll update it on ThemeForest soon.
Regards, Yigit
Hi, I bought the theme and installed the restaurant demo data, ie.: https://kriesi.at/themes/enfold-restaurant-one-page/ Does buying the theme with the regular license give me the right to use the demo content? Since I got an email from a german Copyrights agency that wants me to show the license to them for a particular image from the demo data, or otherwise risk a fine 350 euro? But it sounds a bit skechy…
Yes it does, you are free to use those images, they were purchased with an extended license on photodune and an author agreement bwtween us and the photographer so this is most definitely either a scam or at least some shady business preying on smaller businesses.
Please open a thread in our support forum and let us know which image they are talking about and we will try to help 
Hi,
We’ve responded to your support thread with more details.
Please let us know if you need anything further.
Regards, Yigit
Do you ignore refund requests intentionally, or is this an oversight? I opened this request 23 days ago and it is still pending without any response.
Hi,
Refund requests are reviewed periodically, which can sometimes take a bit of time.
If you’d prefer not to wait, you can escalate the existing refund request to Envato using the dispute option in your Envato account, and their team will review the case directly.
Regards, Yigit
I replied 4 days ago. Should I wait another 20 days for your second response?
