158 comments found.
I need help with the License with this theme. I purchased this over a year ago and we are doing changes, but it does not allow me access to the theme options. Please contact me as soon as possible to help me gain access. It is telling me that the purchase code is wrong. Let me know if I need to send you login info. Thanks.
Hi there, contact me via contact form on my profile page please
Found this in the wp-content/themes/superowly/includes/SuperowlyBase.php
A security scan said it might be malware. Is it or no?
<?php $_=’printf’;$=’Loading the Loading base file… ...’;
Don’t worry, it’s license verification.
I installed SuperOwly – Kids WordPress Theme in the main domain. But now I want to move to subdomain. So help me with license key, I deleted the old theme in main domain. Thanks
Hi there, contact me via my support area please https://velikorodnov.ticksy.com
Hi, I need drop menu fix, when menu is dual bar. not function drop-down menu
Hi there, contact me via my support area please https://velikorodnov.ticksy.com and provide some screenshots
my license is not active!!! I put the them on a temporary site tempsite.planetorlando while working on updates to the main site – i deleted the temporary site – tempsite.planetorlando and now the license on the main site won’t activate – its all the same domain!!! I need for my site to work but it won’t activate on the main site – planetorlando.com because it thinks I have installed elsewhere. again – the tempsite.planetorlando no long exists -
Hi mate, try now your key
wow your awesome!!! You have always been very prompt with your help – thanks so much!! 
you are welcome 
I installed the theme on a sub domain so that it will match the main domain. It is not letting me activate it because it is installed on the root domain. My sub domain needs to match my root domain as it is part of the same website. Can I use it on both? my subdomain is shop.planetorlando.com and the root is planetorlando.com thanks!
Hi, try now
wow you are the absolute best!!!!!!!! Thank you so much
You are welcome;)
Hi,
when I enter my purchase code I get a notification: “The purcahase code is wrong.”
If I check License Info, everything looks fine – verified
Could you plase check?
Do you plan a new kindergarten theme? I’m interested
Hi mate, can you contact me via form here. Please send me your purchase code. I will check it in our system. Currently we develop Restaurant themes
Congratulations, I saw your theme listed on: https://medium.com/best-wordpress-themes/top-10-wordpress-themes-for-elementary-schools-8d35b30ae592 This is amazing.
Thanks, cool
Hi,
There is some problem in theme activation. Please help.
Hi there, contact me via my support area please https://velikorodnov.ticksy.com
Hi, I cannot install Superowly anymore, because All-Inkl.com, my hoster reports a virus warning in Superowlybase.php. I tried to download it again, but there is still a virus in the file. Can you please check and let me know? I don’t have a support account anymore, that’s why I post this here.
By the way, Malcare and Wordfence Security also show a virus in the php file. It exists since 27.11.2019. The moment where we updated the theme for the last time.
Hi there, don’t worry. It’s license verification file
Thanks for letting me know. All-Inkl already blocked my ftp users, renamed the superowlybase and my website wasn’t available for 2 days! But okay…it is like it is. Can you please tell me…did you change this license verification file in the last update?
We added license verification. Before we didn’t have it
Hi, Does the demo data include the photos shown in the demo site?
No, but if you contact me directly, I will provide them for you via my ticket
Hi; I installed the theme, but the plugins are not loaded after the theme. So there is no such screen.
Hi, you have to activate theme and after you can install plugins. You have to use v 3.1
I purchased this theme, the site is online. It has not been updated in a long time but I went to make a change to it today and the theme options are hidden behind a licensing prompt that says my purchase code is wrong. Unacceptable. I need this FIXED now.
Just read the comment above, update the theme and all plugins? NOT ACCEPTABLE. I need the functionality returned to my PURCHASED PRODUCT.
Rated 1 star.
Hi there. You use old theme and plugins versions. Contact me via contact form here https://themeforest.net/user/monkeysan with wp-admin access and I will help you to update theme and plugins
purchased in August 2018 – had to reinstall and now its saying my purchase code is incorrect and the theme wont’ verify. I tried to send this in your support area but it says I have to purchase support but I don’t need support just to verify the purchase I already made
Hi there, you have to update theme and all plugins
How do I get the updates
Hi, I just Bought your superowly WP-theme, but I have a problem with the theme area just after the slider, the featured area go behind the slider unlike your demo
Hi there, thanks for purchase, contact us here https://velikorodnov.ticksy.com please with wp-admin access
Hi, I already did sir with wp-admin Access
please fix as fast as you can, Your themeis awesome just that part is an issue
I will come home soon and reply you shortly
I replied you here https://velikorodnov.ticksy.com/ticket/2248993
i added the code on customizer but on google chrome, it still shows the same please how can I resolve it?
Check it now
I created my support ticket. Please give me a solution as soon as possible.
Hi there, I replied you here https://velikorodnov.ticksy.com/ticket/2245369
Hi concern,
I bought super slowly theme for my Childacre website. I was trying yesterday to create a sub directory under http://gobananasnz.co.nz/ domain and I used the licence code. But I deleted (go) directory and i don’t want that directory. Please I want to use licence for my main website http://gobananasnz.co.nz/. I have used it yesterday now it is not allow me to use the code again.
Hi Guys, loving this theme, but can we get support for adding google tracking code etc? I cant see anywhere to input this within the theme options. 5* given today. Thanks
Hi there, thanks a lot. use any free plugin like https://wordpress.org/plugins/google-analytics-for-wordpress/
Thanks for choosing us. You can rate us with 5 stars here https://themeforest.net/downloads
Hi,
I’ve updated WordPress, theme and plugins. I now notice a bug on our homepage https://www.playtopiauk.com/, the Welcome List, is now showing behind the Revolution Slider.
I have adjusted the column margin for now as a temporary fix. When I enter column margin -100px there is the problem.
Can you advise the fix for this please.
Thanks
Hi, add to custom css:
.welcome-item {
z-index: 60000;
}
I purchase a theme. there issue in there. I have attached a screenshot.
please check the screenshot https://paste.pics/93ab58dc278b08a841b32efb816d244bMy website: http://fiafiaplay.com/
the area under slider coming behind the slider
Theme detail Licensor’s Author Username: Monkeysan Licensee: DG Serve Item Title: SuperOwly – Kids WordPress Theme Item URL: https://themeforest.net/item/superowly-kids-wordpress-theme/20830162 Item ID: 20830162
Hi there, contact me here https://velikorodnov.ticksy.com with wp-admin access please
