225 comments found.
Hello, every time I put a anchor on the page, the page will shakes and prevents me to scroll up/down. The mouse can’t stop between two rows(anchor) in the home page.
Hello,
We deeply apologize for the delay. We do not work on weekends.
This issue occurs in the latest Chrome versions. You may temporarily disable the scroll to anchor in Appearance ->Themerex Addons -> Shortcodes.
Regards.
Hi! Is it a multilingual theme? Can I configure it easily to any language? Does the theme have the option of instant translation? Thank you!
Hello,
Thank you for your interest in our theme!
The theme can be made multilingual with WPML plugin https://wpml.org/.
As for the translation, it has the .pot file included which you can translate to any language http://windsor.themerex.net/doc/#translations.
Best Regards,Hi, does the theme include WP Bakery plugin or should it buy hit extra? Bests
Hello, Hello,
Thank you for your interest in our theme!
The WPBakery Page Builder plugin is included into the theme as a bundled plugin.
Best Regards,Hello i am working for my client, and dont know why i am unable to add sidebar in posts kindly help me . here is the link : https://cosmogwalior.com/strategic-partners/
Hello,
Could you please contact our support team at https://themerex.net/support/ with your Wordpress admin login credentials to get qualified help.
Best Regards,Good day,
What happened to the demo page that had full details of the project. I think the name of the page was The Building?
Thank you
Hello,
Sorry, it is not clear what exactly you mean. All theme pages are still on the demo http://windsor.themerex.net/. Please make sure you have not confused the theme with any other.
Best Regards,Loving the theme. I have a Skills section with 4x Counter blocks and I’ve been playing around with the Inner Column – Color settings – but I have the 4 blocks set to 4 different colors – I’m still trying to figure out the combo of the Inner Column – Color settings – but is it possible to have 4 skill blocks next to one another with a different color each? It looks possible from what I’m seeing, but it seems to be pulling the Inner Column – Color settings’ colors as set in the Customizer. I’ve set the Row and Inner Column color settings to Inherit, but it’s not displaying the colors IO set up in the Skills element. I just want to find out if my goal is achievable – to have 4 different colored counter blocks – before I waste any more time trying to figure it out.
Hello,
Could you please contact our support team at https://themerex.net/support/ with your site URL and Wordpress admin login credentials for the research on the issue.
Best Regards,Hi, I have updated to the latest version of the theme but I cannot update wp bakery. When I try to update the plugin it tells me that I have to buy the license. How can I solve the problem? Thanks
Hello,
You have received WP Bakery plugin bundled with the theme so it is fully functional without the activation. New plugin versions are included in next theme version or you can receive them whenever you need the update via tickets. Please submit your request at https://themerex.net/support/. Thank you!
Best Regards,Ok. thank you
I tried to open the ticket but it tells me that my support is expired. How can I update the plugin? Thanks
Hello,
Please submit the ticket into ‘Pre-Sales’ category, it does not require support renewal.
Best Regards,Ok
Thank you!
Best Regards,Hello, can you tell me please how can I change the size of mobile menu? It is too big. Thanks a lot!
Hello,
Please add this piece of code to Appearance – Customize – Additional CSS in your admin:
@media (max-width: 479px) { .menu_mobile .menu_mobile_nav_area > ul > li > a { font-size: 17px; } }
For further support questions please feel free to contact our support team at https://themerex.net/support/ to get professional help.
Best Regards,Thank you, it works 
Do you support elementor to this theme
Hello,
The theme uses WPBakery Page Builder editor. All existing demo pages are built through WPBakery Page Builder and should be customized via WPBakery Page Builder only.
You can submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote on WPBakery theme convertion to Elementor.
Best Regards,Great theme, thank you – I mostly work with the Costumer section.
But where can I find exactly the first widget with the big title (MODERN APARTMENT …) on the follwing demo site: http://windsor.themerex.net/home-2/. Please also tell me where I can adjust or change the pictures for the slider content? And where can I delete just the first tab of the side navigation (main menu)? Don’t need this because I work with a one pager.
Thank you very much for your help! Best regards, Martin
Hello Martin,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,The design of Windsor Home-2 looks excellent. I want to create a real estate site for a client and this one-pager seems to be perfect. Important question: The theme is compatible with the latest WordPress 5.4 update? Thanks for a quick answer.
Hello,
Thank you for your interest in our theme!
Yes, the theme is compatible with most recent Wordpress version.
Best Regards,How multi-language is supported? I mean, other than the menu/category/etc translation, how do contents translation work?
Hello,
You need the WPML plugin to create the multilingual site https://wpml.org/.
As soon as the WPML is installed, you duplicate the pages and posts for your languages and then fill them up with your content. Please check the WPML documentation for more info https://wpml.org/documentation/.
Best Regards,Do you have an option for multiple apartment buildings? I will need to have a separate landing page for every building, with available single property listings attached to each of them. Thanks
Hello,
Thank you for your interest in our theme!
It is possible by means of some extra customization. You can submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for more info.
Best Regards,Please help, i’m frustrated with the menu/header in your theme.
https://themerex.ticksy.com/ticket/2303336/Help 
2 days with this problem.
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,hello,
Im updating the theme to its latest version but for some reason the WP Bakery plugin cannot be updated please help.
https://www.screencast.com/t/lZSH9NAGkHello,
You have received WPBakery plugin bundled with the theme so it is fully functional without the activation. You can get the new plugin versions whenever you need them contacting our Support team. Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code. This does not require support renewal. Thank you!
Best Regards,thank you melissa. i already submit a ticket to pre-sales.. thank you.
Sure, warm welcome!
Hello, Can you please advise how we can increase the body font size? Thanks
Hello,
Thank you for choosing our theme!
You can increase it by adding custom css rule to Customize > Additional CSS: body { font-size: XXpx; } and set the desired value for the font size.
For further assistance, please renew your support and submit a ticket at https://themerex.net/support/
Regards.
Is there any lifetime updates? I am unable to update your theme
Hello,
Thank you for choosing our theme!
Sure, theme updates are available for the purchased item. You can find the latest version of the theme in your Themeforest account > Downloads.
You may check this link for detailed instructions on updating the theme http://windsor.themerex.net/doc/#getting_started (“Theme update” section).
In case you get any questions/issues, feel free to submit a ticket at https://themerex.net/support/ – our Tech support will provide you with further assistance.
Regards.
Hello, could we update to wordpress 5.3?
Hello,
Thank you for choosing our theme!
Yes, you can update to WordPress 5.3 version. In case you face any issues or get any questions, our Tech support is always ready to help you- just submit a ticket at https://themerex.net/support
Regards.
Hello, How to add custom link to Service icon?
Hello,
Thank you for choosing our theme!
By default, Services block doesn’t have an option to insert custom links – services icons/titles are linked to the corresponding services post.
Regards.
Hello, I’ve been update my site with the newest version of theme which needs newest version of RevSlider plugin, but when I implemented it the plugin seems have an unregistered version of it. So, the plugin can’t be used on any of my page. Can you help?
Hello,
Thank you for choosing our theme!
Please provide your website login details at https://themerex.ticksy.com/ and our Tech support will provide you with further assistance.
Regards.
