167 comments found.
Hi again,
does the header in mobile view always jump to a dynamic grid view or can I give the logo and the menu icon a specific padding, so it will match the desktop view, where these two are “fixed” to the left (logo) and right (menu icon) ?
Also is it possible to expand the menu in mobile mode to fullscreen and make the header disappear like in desktop mode ?
I am a sucker for consistency 
Cheers Ben
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will investigate.
Support
Edge Portfolio part of
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Hello, is it possible to add animated gifs to the gallery sections to display motion graphics?
Hi there,
Please read this article: https://www.wpbeginner.com/wp-tutorials/how-to-add-animated-gifs-in-wordpress/
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Hello,
is it possible to delete the dot in the preload style “loading title”, so that it is just my text instead of my text plus the dot at the end ?
Thanks a lot and stay healthy !
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will investigate.
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Hi, where can I disable side area ? Thx
Hello,
Thank you for reaching us 
To disable Side Area opener from header, navigate to Appearance > Widgets > and remove Side Area opener from Header Widget Menu Area https://prnt.sc/rfdx0z.
If you have further questions, please submit a ticket on our helpcenter and one of our support agents will assist you.
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Hi,
since the last update the back button on iphone and firefox is broken. On iphone you will only see a blank page on firefox the pointer is not visible any more.
Please provide an update.
Thank you
Hi,
Please provide us with your website URL, and we will investigate this.
Thank you
Support
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Hi,
We inspected your website and we couldn’t reproduce the back to top button issue on Firefox – take a look > https://prnt.sc/r4p4xw. As you can see from the screenshot, the pointer is there also.
We also tested your website on iPhone in Safari, and the page and back to top button are displaying fine.
Please provide us with screenshots of the issue.
Thank you
Support
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Hi,
sorry for not being clear. It is the Browser-Back Button which produces the issue not the back-to-top.
Screenshot is difficult, because on iPhone you will se a blank page and on Firfox(Mac) you will not sse a pointer.
Thank you.
Hi,
We managed to reproduce the issue on Firefox on your website, thank you for the description.
We tested our local installation and strangely, the cursor is visible after getting back in Firefox.
We also noticed that you didn’t update the Ottar Core plugin. The current version is 1.0.3 and you have Ottar 1.0.2 active on your website https://prnt.sc/r555sw. To update plugins, just follow the instructions from the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
We also tested your theme on iPhone in Safari, and your website is displaying fine. Are you using Firefox on iPhone also?
Keep us updated on this.
Thanks
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Hi, pre-sale question: Can you make all pages and portfolios with the header or the menu on the left? Thank you
Hi,
Thank you for taking interest in our theme!
Yes, you can set up any header type on pages and portfolio items.
Let us know if you have more questions
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Hello, just a quick question :
In this type of page : https://ottar.qodeinteractive.com/portfolio-item/generate/ Is it possible to include a video inside the lighbox oppened on click?
Thank you!
Marion
Hi Marion,
Unfortunately, such an option doesn’t exist in this portfolio item template. You can include videos on other portfolio item types, and enable lightbox from theme options.
Let us know if you have more questions
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After a switch to https. The “simple line icons” have disappeared and now you can see small squares thanks mz
Hi there,
Thank you for reaching us
Please provide us with your website URL so that we can investigate further.
Also, check out our article on that issue:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328917-What-To-Do-If-The-Icons-Are-Being-Displayed-As-Squares-Or-Strange-Characters
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Tried editing fal .hatccess, no results! contacted the provider for “cross-origin error” and we are waiting for a response. Thanks mz
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The hosting provider added the exclusion of a rule to allow the correct display of the image. Thank you. we fixed it! Congratulations on the theme is really special. mz
Hi there,
Glad to hear this and thank you for your kind words!
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Hi, I’ve got a quetsion to the slider revolution. I’m trying to set a Layer Actions to Images, to create a hover-effect (mouse-entering – mouse-leaving +link). It is working, the only problem is that I cant set the effect just over the Images. The effect works everywhere I’m moving the mouse in and out of the slider revolution. I tried it with a shape and group layer. Are there some settings I’m missing to get it work?
Hi there,
Since Revolution Slider is a 3rd party plugin, regretfully, we have limited support for it that only covers its compatibility issues with our themes.
So any question related to transitions, responsiveness, animations or how the certain feature works, would be getting outside the support loop we can offer.
You may refer to Revolution Slider online documentation: http://revolution.themepunch.com/documentation/Or try to contact them over plugin author dashboard for more general questions.
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hi, a have a valid current username, (I bought the Ottar Theme one day ago) but when I try to ask support here https://helpcenter.qodeinteractive.com/hc/en-us, I can not access because of an invalid Username. My user name is ‘supergap’ and I need a fast support on responsive problem on the purchased theme, thanks.
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and a request will automatically be created.
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Hi, is there a way to use a Typekit font with this theme? I have a line of code from Typekit that needs to be copied into the <head> tag of the HTML. Thanks!
Hi there,
Please take a look at our article about adding custom fonts: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002338038-How-To-Use-Custom-Fonts-On-Your-SiteIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
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A client of mine has purchased your theme. Now I want, with Advanced Custom Fields plugin add a few fields to the portfolio single page. Can you tell me in which php page I can add that in the script? Usually it is called “single-portfolio.php”. Unfortunately I can’t find that.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
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hi, before purchase, I would like to know if is it possible (with any setting or workaround) to have some pages with centered main menu (like here: https://ottar.edge-themes.com/designer-home/) and in other pages the sidebar menu? Thanks
Hi there,
Thank you for taking interest in our theme!
You can choose the position of the menu (left, right, center) in the theme options.
If there’s anything else, feel free to ask!
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Hi, I asked if I can set this option for each page, to have different setting of the menu for different pages. Thanks
Hi there,
Yes, you can also choose the menu position for every page in the page options.
If there’s anything else, feel free to ask!
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We are interested in this theme. But before we purchase it, we want to know if it is possible to have images and text posted in the portfolio via Formidable plugin by our members. And we also want to create some costum fields in the portfolio. Is this all possible?
Hi there,
Thank you for taking interest in our theme!
We haven’t tested Formidable with our theme, but you can try it out yourself.
About adding custom fields in portfolio, it can be done with custom coding, but modification of theme files is out of our support scope.
If there’s anything else, feel free to ask!
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Thanks for your anwser. But following up: Is the portfolio post based? Usually that works with Formidable. Can I use the Advanced Custom Fields plugin to add fields to the portfolio? What do you mean with “but you can try it out yourself”.Is there a free download?
Hi again,
Our portfolio is a custom post type. Also, we haven’t tested Advanced Custom Fields.
We don’t know if there’s a free download, you would have to test and see for yourself if the Formidable plugin works with our theme. Also, we haven’t tested Advance Custom Field.
If there’s anything else, feel free to ask!
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This theme has a big problem.
Minimal design with a lot of unnecessary files. Impossible to get a good optimization. I worked hard with wp rocket, autoptimize, optimized images and cloudflare, but it’s impossible. I get poor results in PageSpeed Insights. Result = bad ranking
ALL files that GTMetrix show me (only of the theme):
- /wp-content/themes/ottar/style.css?ver=5.2.1 - /wp-content/themes/ottar-child/style.css?ver=1.0.0 - /wp-content/themes/ottar/assets/css/modules.min.css?ver=5.2.1 - /wp-content/themes/ottar/framework/lib/icons-pack/dripicons/dripicons.css?ver=5.2.1 - /wp-content/themes/ottar/framework/lib/icons-pack/elegant-icons/style.min.css?ver=5.2.1 - /wp-content/themes/ottar/framework/lib/icons-pack/font-awesome/css/fontawesome-all.min.css?ver=5.2.1 - /wp-content/themes/ottar/framework/lib/icons-pack/ion-icons/css/ionicons.min.css?ver=5.2.1 - /wp-content/themes/ottar/framework/lib/icons-pack/linea-icons/style.css?ver=5.2.1 - /wp-content/themes/ottar/framework/lib/icons-pack/linear-icons/style.css?ver=5.2.1 - /wp-content/themes/ottar/framework/lib/icons-pack/simple-line-icons/simple-line-icons.css?ver=5.2.1 - /wp-content/themes/ottar/assets/css/style_dynamic.css?ver=1573041752 - /wp-content/themes/ottar/assets/css/modules-responsive.min.css?ver=5.2.1 - /wp-content/themes/ottar/assets/css/style_dynamic_responsive.css?ver=1573041752 - /wp-content/themes/ottar/assets/js/modules.min.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/vertical-split-slider/assets/js/plugins/jquery.multiscroll.min.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/pie-chart/assets/js/plugins/easypiechart.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/image-tooltip/assets/js/plugins/bootstrap-tooltip.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/custom-font/assets/js/plugins/typed.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/counter/assets/js/plugins/absoluteCounter.min.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/counter/assets/js/plugins/counter.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/countdown/assets/js/plugins/jquery.countdown.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/jquery.mousewheel.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/swiper.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/slick.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/jquery.geocomplete.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/packery-mode.pkgd.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/jquery.easing.1.3.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/jquery.waitforimages.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/parallax.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/ScrollToPlugin.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/perfect-scrollbar.jquery.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/fluidvids.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/owl.carousel.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/jquery.plugin.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/modernizr.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/jquery.appear.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/vertical-split-slider/assets/js/plugins/jquery.multiscroll.min.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/pie-chart/assets/js/plugins/easypiechart.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/image-tooltip/assets/js/plugins/bootstrap-tooltip.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/custom-font/assets/js/plugins/typed.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/counter/assets/js/plugins/absoluteCounter.min.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/counter/assets/js/plugins/counter.js?ver=5.2.1 - /wp-content/plugins/ottar-core/shortcodes/countdown/assets/js/plugins/jquery.countdown.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/jquery.geocomplete.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/jquery.easing.1.3.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/jquery.waitforimages.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/parallax.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/perfect-scrollbar.jquery.min.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/jquery.plugin.js?ver=5.2.1 - /wp-content/themes/ottar/assets/js/modules/plugins/jquery.appear.js?ver=5.2.1
And here an example of the dirty code:
<body class=”home page-template-default page page-id-4 logged-in ottar-core-1.0.1 ottar child-child-ver-1.0.0 ottar-ver-1.2 edgtf-custom-cursor-enabled edgtf-grid-1100 edgtf-empty-google-api edgtf-sticky-header-on-scroll-up edgtf-dropdown-default edgtf-header-standard edgtf-menu-area-shadow-disable edgtf-menu-area-in-grid-shadow-disable edgtf-menu-area-border-disable edgtf-menu-area-in-grid-border-disable edgtf-logo-area-border-disable edgtf-header-vertical-shadow-disable edgtf-header-vertical-border-disable edgtf-default-mobile-header edgtf-sticky-up-mobile-header wpb-js-composer js-comp-ver-5.7 vc_responsive” itemscope=”” itemtype=”http://schema.org/WebPage” cz-shortcut-listen=”true” style=”cursor: default;”>
Hi there,
Please reach us at helpcenter@qodeinteractive.com with your site url so we can investigate and see what can be done to optimize your site.
Support
Edge Portfolio part of
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Hi, how do I add images to the client carousel?
Hello,
thank you for reaching us.
When you insert a Client Carousel shortcode, you’ll be offered to insert a new Client Carousel Item inside. There you’ll be able to insert an image an hover image for your client https://www.screencast.com/t/GoAjnUUQnMJ
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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A few pre purchase questions: 1. Is it possible to change the cursor back to a traditional arrow (not a circle) 2. Is it possible to turn off the animation between loading pages 3. Could I have a gallery that looks like “metro portfolio”, as part of a page
Hello,
Thank you for taking interest in our theme!
1. Yes, of course, you can change cursor pointer from theme options.
2. Yes, of course, this can be turned off from theme options as well.
3. Metro portfolio is a type of portfolio list that can be inserted anywhere on the page. It can be in grid as well, you could see it here in the middle of the page https://ottar.edge-themes.com/
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Thanks for the answers, in relation in question 3.
Is it possible to have a gallery that looks like one of the portfolio front pages, hover titles, ect but not linking to the project. So just a masonary gallery. I want to be able to display a number of images, with hover titles / info but not linking to another page. Hope that makes sense, if its not pos is this something you could develop for me ?
Hi,
Each portfolio item has included meta box to link to external URL, so when you click on a portfolio item from the list, you could be redirected to desired URL. On top of that, you could set click behavior to be prettyphoto, so you don’t have to be redirected to any URL whatsoever.
If there’s anything else, please let us know.
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Ok great, another Q Is it possible to have more than one title image display as part of the portfolio, so when you view you’ll see 2 > 3 images from that project displayed
Hi,
Yes, you can insert multiple images in a portfolio item https://ottar.edge-themes.com/portfolio-item/unique-graphics-2/
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Last Q i hope before purchase, I really like this layout in your Orkan theme: https://orkan.edge-themes.com/case-study/
Is there any way to re create this in Ottar ?
Hi,
Yes, of course. This is built entirely from WPBakery shortcodes, that are included in Ottar theme as well.
If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.
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I have bought the ottar theme and now I want to know how can I edit my demo pages in WP bakery page builder. because now I just see some text in WP bakery page not the visualized infos
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hi I’m having trouble with the ottar map not working. I’ve tried a few things but still not showing.
oops figured it out thank you.. needed the api key (whoops)
Hello,
Thank you for reaching us!
Glad to hear that, all the best!
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Hello, can your module be put on bitrix?
Hello,
Thank you for taking interest in our theme!
No, unfortunately not. Our themes work only for WordPress platform.
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