3847 comments found.
Hi guys, can you please update my Ticket #2312391 ASAP?
Our team just get back to you.
Cheers! 
I cant get child slection to work on booking, it only shows adult selection.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi there, my support time has expired. If it’s ok please tell me how to fix this issue: I installed Google Captcha plugin and enable the Captcha option in User/template. If I used reCAPTCHA Version 3 then it hasn’t appeared And if I used v.2 the it would appear but when i submited, it said “Invalid captcha verification.” How can I use this feature? thank you so much
Hi,
We’re integrate recaptcha v3 so the v2 can’t work with our theme/plugin. Please use v3 instead.
it does not work, please try https://visiontravelagent.com/register/ . it said “Invalid captcha verification.”
Hi,
Please send an email with: wp-login, website address, purchase code and https://themeforest.net/comments/23741176 to my email: support.loc@goodlayers.com , so we can check it together.
I’ve sent you a email, I’m waiting your help. thank you so much
Hi , I am planning to buy your theme but i want to know if there’s an option that can list the available booking date for the packages? Thank you
example: package1 3Days 2Night : March 20, July 1
Yes, the pricing is quite flexible. Here’s the example for you : https://demo.goodlayers.com/traveltour/tour/finland-helsinki-santa-claus-town-8-days/
Thanks for your interest by the way
lastly , if there’s a customer level function in this theme ,like a admin, staff something like because i need to seperate the jobs for my people . Thank you
Hi,
We have tour author / tour staff in our tour system: https://photos.app.goo.gl/ykyNcC1hJrp3eDP96 .
Hi Good Layers Team,
Firstly, great theme.
Even though my support is expired i’am witnessing some weird bug after the update and i really need help.
The problem seems to be with the Lightbox Type plugins only ilightbox works and even though its the only one working it is causing weird bugs like when i click a gallery on my homepage the image doesnt load but it goes below the footer for some reason ill attach photos for reference. The website is https://desertthrill.com/
Images: https://imgur.com/a/J7CqUrM
Please help. i would love to rate your theme 5 stars if you can help me solve this bug
I just tested on your site and seems like gallery working fine. https://yadi.sk/i/eRColR-49s5wQg
Hi, i think its a caching bug it seems to work fine when i empty the cache but i still cant figure out why the LightGallery doesnt work.
Can you try using WP fastest cache plugin? We’re using this one and it’s good
iam using W3 Total Cache, ill try out WP fastest cache. but the problem wasnt from the plugin it was the browser cache i tried it in other devices and the problem was consistently with the browser cache. if you can help me out with the LightGallery that would be great. Thanks for respoding by the way appreciate your time
Hi,
Please send wp-login, website address and this link: https://themeforest.net/comments/23733114 in email message to my email: support.loc@goodlayers.com . We will take a look on it together.
Hello, firstly a very good theme, thank you for that. I have a question, how can I translate this word into a different language without plugin? “From”
Thank you
Hi,
First of all, Thanks for your interest
If to translate to only one language you don’t need plugin. You can use localization (POEDIT) to do that.
But if you need language switching feature, you will need third party plugin like WPML.
I just wanted to translate the word “from”, which is above the price
Many thanks for your help.
Hi,
Yes, it’s possible.
hello, is that all the features we see in demo included in the package, css styles, footer menu in 3 columns etc…thanks in advance
Hi,
First of all, thank you for your interest
Yes, our theme will include everything you see in live demo.
Hello
We are using the interface for https://lelp.net/
Currently, you can add listing free: https://lelp.net/add-listing/
If we use this interface for your subdomain, is it ok?
We want to integrate our booking service
Thank
Hi,
First of all, Thanks for your interest
I’m not quite sure about your questions but we do not have the listing feature in this theme :/
However, yes, we have the booking system here. I just want to make sure before answer your question. Can you please revise the question so I can understand clearly?
Hey, my theme support has expired. Please see if you can help me with the following -
How do I redirect user to static page lets say xyz.com/thankyou post submission of Enquiry Form? I need to know line of code and where to put the same to redirect user when their Enquiry Form is submitted successfully.
TIA.
Hi admin, Awaiting response.
Hi,
Sorry for the delay.
You may go to include/tour-util.php file in tourmaster plugin folder.
Around line 2070, change
'message' => esc_html__('Your enquiry has been sent. Thank you!', 'tourmaster')
to
'message' => esc_html__('Your enquiry has been sent. Thank you!', 'tourmaster') .
'<script> window.location = "PAGE_URL_YOU_WANT"; </script>'
Can you give me the link of available shortcodes of the elements such as icon list code image code, etc.?
Hi,
We will provide it for our customers, we can’t even see your purchase badge. Can you use the account that purchase item to post the comment? Thanks!
Hey, my theme support has expired. Please see if you can help me with the following -
1. How do I redirect user to custom page post submission of details in Enquiry Form? Any custom CSS that can help here to redirect user.
TIA.
Hi,
Sorry I don’t quite understand your question. If you meant when clicking the enquiry form then link to other pages, that’s not possible.
About support, at this point, we can’t even see your purchase badge. Can you use the account that purchase item to post the comment? Thanks!
I am unable to login to the account from where the purchase was made.
I will clarify my query – How do I redirect user to static page lets say xyz.com/thankyou post submission of Enquiry Form? I just need to know how and where to put the line of code to redirect user when their Enquiry Form is submitted successfully.
TIA.
We could guide which file contains this code but only if when you can verify purchasing. It’s our policy to verify purchasing before providing support.
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, i cant edit or import my content. This is what i am getting Updating failed. Error message: The response is not a valid JSON response. Thanks for your help
Hi,
Could you help me know what you try to do and where you get the json file?
Hi, I updated Travel Tour theme and its bundled plugins but I have an issue with TourMaster plugin (4.1.6 → 4.1.9). Price settings inside single tour are no more editable because there are no options inside the tab (same issue with group options). I see no PHP error nor JavaScript, so I had to rollback to 4.1.6.
My environment: WP 5.3.2, PHP 7.3.12, mysql 5.6.43,
Thank you, Manuel
Hi,
I’m not sure what happen in your side, are there any way to check it? We don’t meet this problem so we can’t reproduce the problem in our side.
You can reproduce the problem and send wp-login and website address so: support.loc@goodlayers.com with this link in message details: https://themeforest.net/comments/23697568 and we will take a look together.
Hi,
I found what was causing the error.. I’m using mo file translation for my language (Italian) and there were some double quotes inside options description that I think broke the JavaScript template, so I converted them to utf8 quotes and the panel is now working as expected!
Thank you anyway, Manuel
oh, good to know. Thanks and glad you figured out btw!
Hello friend. How to change word FROM on the left size of price to FOR 1 PERSON ? Thanks
tourmaster-tour-price-head
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Ok, thanks…
Is Googlebot crawling of search page URLs that containing specific parameters such as links below?
Search page for tours: https://www.egypttrippackages.com/?tour-search&tax-tour-destination&duration=2
Search Page for any keyword search: https://www.egypttrippackages.com/?s=cairo+luxor+aswan
Hi,
I think yes, but I’m not sure about it because my knowledge in SEO is limit. I think you can get better answer in SEO forum.
How to use japanese yen?
I attached here some infrmation from stripe.
Zero-decimal currencies
All API requests expect amounts to be provided in a currency’s smallest unit. For example, to charge 10 USD, provide an amount value of 1000 (i.e., 1000 cents).
For zero-decimal currencies, still provide amounts as an integer but without multiplying by 100. For example, to charge ¥500, provide an amount value of 500.
Supported zero-decimal currencies are shown as links in the supported charge currencies listed above.
thanks
Hi,
You will able to edit it in: Tourmaster > General > General Settings. Please check it.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Hi, is the tour section of the templeate compatible with Polylang? or maybe with another translation plugin. Thanks
Hi,
Our theme work well with Polylang and WPML, thank you so much for your interest .
I have this following error message at Portfolio Hover Icon (Link), Portfolio Hover Icon (Video), and Portfolio Hover Icon (Image).
Warning: Invalid argument supplied for foreach() in /Users/xxx/Local Sites/xxx/app/public/wp-content/plugins/goodlayers-core/framework/function/customizer-controls.php on line 88
What is this error and how could I resolve this?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, Can each tour be posted by another person (operator) and when that operator’s tour is booked, he gets email notification. He logs in to the site to manage his own tour ? I will manage the site overall and there will be many such tour providers that will login to the site and post their tours. Does this theme work this way ? Or do I need to post the tours and get the appointments for each tour and send an email to tour operators manually myself ? Trying to understand the way it is designed in the back end. Thank you.
Hi,
Unfortunately, it’s work as the second theory, you will need create tour, manage order and then send it to your partner manually.
Thank you for your interest by the way
How to edit footer socials? There is only top bar socials item in settings.
Found it. But it doesn’t have a good UX
Sorry about that and thanks for your feedback.
