131 comments found.
Hello!!! i have created some tickets and i havent had a reply yet, its been 3 days :/ thanks!!
Hi,
Have an awesome day and we would like to apologize for any inconvenience that caused.
Our support team replied you on your ticket. Please follow on it to resolve your issues.
I hope this help!
Regards,
Nasatheme team
Hello support, beautifull template but very very slow on a first page speed checker. Score = 6 out of 100 on google page speed. Is this normal behaviour for a small webshop with 50 products ? Or do I have missed some backend settings to make the template quicker ? Thanks in advance!
Hello,
Have a nice day and We would like to apologize for any inconvenience caused.
The site speed is this issue is quite complicated, And moreover the Google Speed Score is so rigorous in the evaluation on the mobile layout. You can try to test with the another sites with the Google Speed Score for this. The important here, you can feel free with the speed when you test with your real device. I think this one will good for your customer.
Our theme was developed by experienced developers, it has been developing SEO website standards for search engines. You can check out our introductory website and experience it for yourself, With the standards of an eCommerce site, we make sure it is a site that excels at speed. And it is still a theme developed based on the default of WordPress and WooCommerce.
When your site displays too much information on a page, the speed score will decrease inversely. Consider the information that needs to be displayed on the site, removing all unnecessary information.
- Images need to be optimized in the best way,
- The server’s response speed is the most stable (this is related to the server, the stronger the server, the higher the speed).
- The Internet connection speed of each place also affects this issue.
- We recommend that you use plugin cache (suggested WP Rocket – the best cache site plugin the current) to optimize the performance.
- Installing the CDN for images – Cache sites plugins always have support installed on this, view more in their documentation.
Please let us know about your result, We are here for you and support you improve your site speed.
Hope you success!
How to change list/grid view on mobile?
Hi aselyukov,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
We’ll help you as soon as possible.
Regards,
Nasatheme team
The latest version does not work with Safari browser.
Hi kihoshin,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
We’ll help you as soon as possible.
Regards,
Nasatheme team
I am interested in buying the item, but there is a small detail, it does not have the option specifications after the description, can it be added?
Hi jberrorcal,
Have a nice day and thank you for your interested with our themes.
Yes you can add the product specifications to the Specification tab in the product detail. Please see this demo link at https://elessi.nasatheme.com/product/samsung-gear-s2/
I hope it’s useful with you.
Please let us know if you have any questions or concerns. We are here for you.
Regards,
Nasatheme team
In this Digi theme, can we update all the product datas like “details, price, size, color, etc…” use by CSV or Excel. Because we have too many product with many specifications.
Hi,
Have a nice day and thank for your interested with our theme.
This theme inherited from the WooCommerce base, therefore it complete support import the products list from the CSV file.
You can do it in an easy way.
I hope it’s useful with you.
Regards,
Nasatheme team
Hi, is there a way to disable the ajax/sidebar cart appearing when clicking on the cart icon in the header? What I would like instead is that users get to the cart page when clicking that icon instead of opening the sidebar cart.
I want to change this because some of my users are making large orders (more than 150 products) and the sidebar cart won’t load when that many products are added to the cart. So it would be helpful to just send users to the cart page.
I didn’t find an option to disable that behavior. Can it be done making a change in the child theme?
Any help will be appreciated. Best regards.
Hi carlosrudriguez,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
We’ll help you as soon as possible.
Regards,
Nasatheme team
The reason I commented here is because I have 3 different licenses of your themes and the license I signed up to your support forum with is expired so I can’t submit a ticket there.
I will need you to either tell me here which file can I modify to send users to the cart page when the click the cart (and if this can be done in the child theme) or provide me with an email to contact you privately.
Thanks in advance.
hello, this theme support RTL? Thank you
Hi,
Unfortunately, Digi does not support RTL, Instead, you can view our Elessi:https://elessi.nasatheme.com/homepage-digital/
https://elessi.nasatheme.com/homepage-digital-2/
https://themeforest.net/item/elessi-woocommerce-ajax-wordpress-theme/20968615
Elessi full support RTL.
Regards,
Hi. How can I put reCaptcha in the registration form for new users?
Hi neosorto,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
We’ll help you as soon as possible.
Regards,
Nasatheme team
we bought your theme but facing issue to working when we do install woocommerce they said wordpress version is 5.3 is not working. Can you help us?
we are unable to install the theme due to this issue of woocommerce. they said wordpress version is 5.3 is not working.
Hi,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
We’ll help you as soon as possible.
Regards,
Nasatheme team
what is this new feature The Feature Bought Together
Hi htoinlab,
The Feature Bought Together is recommend for the your customers the products will bought together with the current product.
We hope this helps.
Regards,
John
i renewd the support but still cant accses to support. why?
Hi liorlale,
Thank for your renew support!
Could you send us your screenshot issues and username in our support forum to email nasathemes@gmail.com?
We will check and help you resolve your login issues.
We look forward to receiving your reply.
Regards,
John
Hi,
Please login by your account at https://support.nasatheme.com/submit-a-ticket/
The system will auto-update support information for your account in the progress login.
If you do not still log in to our support center, please send an email to nasathemes@gmail.com, the technical team will check and update the manual for your account info.
Regards,
Theme is nice but Google Site Speed is very bad
Hi medien_profil,
Have a nice day and thank for your interested with our theme.
This theme optimized for the best speed. Maybe there are some temporary issues affect the site load speed like the Internet speed, cache, etc…
The Normal, the site will work with the good speed. If you have any questions, please feel free to contact us. We will be glad to help.
Regards,
John
no check ur demo…. i have testet with ur demo and my own page
This issue is quite complicated,
When your site displays too much information on a page, the speed score will decrease inversely. Consider the information that needs to be displayed on the site, removing all unnecessary information.
Images need to be optimized in the best way.
With this question – as this is more technical – could you please open ticket at https://support.nasatheme.com
And leave your admin site link, access information there? p/s: Remember switch your reply to the Private status.
We’ll help you as soon as possible.
Regards,
Nasatheme team
This theme doesn’t allow add custom sidebar areas for each page?
Hi,
The theme of building pages with elements are shortcodes, you could put shortcodes in there to display content for it.
Regards,
But what I would like is to assign different sidebars for each store page that I have on my website. I did not see in the documentation how to do this.
Hi,
You could override shop sidebar for Category https://prnt.sc/r78d1z
If you have any questions, please open a ticket at https://support.nasatheme.com/
We will support at our support center.
Regards,
Hello, is it possible to change de domaine name when i finish the customisation?
Hi,
Thank for your interested with this theme.
Of course! You complete to change the domain name when you finish to setup your site.
I hope this helps!
Regards,
John
Привет! Все отлично! Тема нравится, легко настраивается, но единственный вопрос: как настроить Pin products banner? В документации не нашла, сама не смогла понять((
Hi,
Have a nice day,
You could view here: https://support.nasatheme.com/knowledgebase/how-to-add-the-banner-pin/
If you have any questions, please open a ticket at https://support.nasatheme.com/
We will support at our support center.
Regards,
Hi, I have two problems with the subject:
1. My child theme does not work, the page goes blank when I activate it.
2. WKBuilder does not work when I edit from the front
Hi,
As for your question – as this is more technical – could you please open a ticket at https://support.nasatheme.com
We’ll help you as soon as possible.
Kind regards,
Hi. I am very happy with the Theme, for the moment. I would like to use the support service and I cannot find my Purchase Code. I have acquired the theme from envato elements. Can you help me find my Purchase Code? Thank you
Hi,
Have a nice day!
Unfortunately, the theme support is not include when you download on the Elements. The awesome 6 months support is only include when you buy from the Themeforest.
We hope this helps.
Regards,
John
Wow!!! I did not know, I did not know it. Maybe you are so kind that you want to clarify 3 questions.
1. I can not choose the shipping method in woocommerce in the last step of the purchase, the options appear but do not change when I say so.
2. Where can I find the codes of the static blocks? I have lost one of them.
3 How to put a link in the main main image of the home?
Very kind if you answer them. Thank you
Theme and support are great! I have a question – is the checkout form overridden by the theme? It’s not working well with some payments plugins like “WooCommerce PayPal Checkout Gateway”. I asked them to check and that’s what they say. The problem is that shipping details are not being transferred to the billing details form when required for debit/credit card payments and customers need to double enter their shipping details which cause big drop off on the check out page.
Hi,
Have a nice day,
Yes, this file was overrided in the theme, /> Please try change this file and check again. https://www.dropbox.com/s/8zsj14hm09j6x1y/form-checkout.php?dl=0directory: / wp-content / themes / digi-theme / woocommerce / checkout / form-checkout.php
Hope this help,
Regards,
Thanks, but no change after I changed the file. Billing info still not being transferred to the credit card dropdown from “WooCommerce PayPal Checkout Gateway”...
Hi,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
And leave your admin site link, access information there? p/s: Remember switch your reply to the Private status.
We’ll help you as soon as possible.
Regards,
Nasatheme team
