125 comments found.
Hello team, pre sales question: It would be great if this template could be integrated with TechSpecs’ free API (techspecs.io). Having this feature would make it easier for us to automatically add product description, specifications and images to our store. Thank you
Dear yasirazam99,
Have an awesome day and thank you for your interest in our themes
Unfortunately, the API from techspecs.io is not available in the theme default. As we check the above site have not enough devices and has bugs (See https://developer.techspecs.io/ https://tppr.me/IA0bT )
So I recommend you should manage your product specifications by yourself to avoid unnecessary conflicts in the future.
I hope it’s useful for you.
Regards,
Nasatheme team
this theme is compatible with the content egg plugin?
Dear cousaner,
Have an awesome day and thank you for your interest in our themes
The theme is inherited from the WooCommerce default and if the Egg plugin is compatible with the WooCommerce default then, of course, it will work with the theme.
I hope it’s useful for you.
Regards,
Nasatheme team
Hello! Templates are not imported into the slider. Please help with this.
Dear saymyname1,
As for your question – as this is more technical. Please open a support ticket at https://support.nasatheme.com
We would need you to provide us with the following to better assist you:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues on the support ticket.
We’ll check it and help you as soon as possible.
Regards,
Nasatheme team
How can I translate footer?
Dear BlackPepperCyLtd,
Have an awesome day.
I recommend you use the WPML to translate Footer.
If you have any questions or concerns, please open the support ticket at https://support.nasatheme.com Our support team will be glad to help.
Regards,
Nasatheme team
Yes it does not get translated, I am already using WPML
Hello,
As for your question – as this is more technical. Please open a support ticket at https://support.nasatheme.com
We would need you to provide us with the following to better assist you:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues on the support ticket.
We’ll check it and help you as soon as possible.
Regards,
Nasatheme team
Hi, I cannot find out how to remove or change filters shown in shop page, below breadcrumb and above products grid. I’d like to keep just the CHANGE LAYOUT + default order filters and remove ARCHIVES – CATEGORIES (which is empty beacuse is aiming at articles instead of woo cateogries) – META (feeds + wordpress.org (!!))
can you help?
found it: it’s WIDGET.
Best regards.
hello, I’m a wordpress developer. Could you please provide me this theme for testing purpose? My email is furqan.8d@gmail.com
Dear furqan_8d,
Have an awesome day and thank you for your interest in our themes.
Unfortunately, the theme is not available for trial. Could you see more on the demo site?
We make sure you will have all theme layouts & theme features like 100% our demo site.
Besides, the theme supports a lot of theme options that make you create your site very easy.
Please let me know if you have any further questions or concerns. I’m here for you.
Regards,
Nasatheme team
HI, are you going to update it also on elements.envato ? thanks
Hi,
Have an awesome day and thank you for your interest in our themes
Our developers are working on it and we hope it will release soon.
Regards,
Nasatheme team
latest release available on elements.envato
THANKS!
Hi seller, does this theme support multi language?
Dear blenddyyy,
Have a nice day.
Yes. This theme is fully support multi language.
Regards,
Pre-sale Q, does this theme have a Dark theme?
Hi 5edmat,
Have an awesome day.
Unfortunately, the Dark theme is not available at the moment. But we give awesome layouts in this theme and we hope you will like it.
Please let us know if you have any further questions or concerns. We’re here for you.
Regards,
Nasatheme team
Hi,
I wanted to know if this theme support multi-vendor and our vendors will be able to register or login into their account in website to upload their products.
Thanks!
Hi,
Have an awesome day and thank you for your interest in our themes
Yes, this theme is fully support the Multi Vendor, we are recommend you should use the Dokan to get best experience about it.
Please let us know if you have any further questions or concerns. We’re here for you.
Regards,
Nasatheme team
Hi Nasa Theme Can you send me PSD file for digi logo? or at least tell me which font you used?
Hi,
Have an awesome day.
The Digi Logo designed by the Photoshop Shape without any font used. Please send email request to us to get the PSD file about it.
Regards,
Nasatheme team
Hi, I can’t figure out the way to disable both comments and the author’s name in blogs. Could you help me with this?
Thanks for considering my request.
Hello,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
We’ll help you as soon as possible.
Regards,
Nasatheme team
Thanks for your response. I can’t open a ticket, because before registration it’s asking for the purchase code which I don’t have it. I got the theme from my account in Envato.com . Is there any other alternative way to get support? like an email address?
Hi farhadkouhfallah,
Have an awesome day.
Unfortunately, the purchase code is necessary to get premium support from our team.
If you don’t purchase this theme, we recommend you should purchase it and don’t use the null theme to avoid malware & unnecessary conflicts.
Regards,
The Nasatheme team
Hi, I’m not sure what you mean by “using the null theme” or “buying the theme”. As I mentioned before I have yearly paid subscription with Envato.com and your theme is listed there, means I’m authorized to use the theme. In case you are not willing to support me, that’s fine and I will replace it with another theme.
Hi farhadkouhfallah,
Unfortunately, based on Envato Policy the premium support is not included when you download the theme on the Envato Element.
We are sorry about that and hope get your sympathize.
Regards,
The Nasatheme team
No worries and thanks for the update.
Hello, we would like to create other tabs as well in the products, is that something we can do from the theme or we need extra plugin?
Hello,
Have an awesome day and Thank for your interested with our themes.
Besides this theme support the default WooCommerce Product Tabs, we add more tab like the Specifications Tab, Custom Tab.
If it’s not enough for your purpose, you can add more product tab with this plugin https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/
I hope this helps.
Regards,
Nasatheme team
Hi! On comparing product it show ajax error and when I figured out it shows nasa_add_compare_product function doesn’t exist. Can you please help me how I resolve this? Thanks
Please note compare functionality is also not working in your demo version.
Thank you very much, we will fix it soon on the next version.
Regards,
How I resolve now?
I see you have resolved in demo. I also download version 1.6.1 but it’s not working.
Hi Mujtaba1991,
Have an awesome day.
The new update has been release soon and you can update it in the next time.
I hope this help!
Regards,
Nasatheme team
Hello!!! i have created some tickets and i havent had a reply yet, its been 3 days :/ thanks!!
Hi,
Have an awesome day and we would like to apologize for any inconvenience that caused.
Our support team replied you on your ticket. Please follow on it to resolve your issues.
I hope this help!
Regards,
Nasatheme team
Hello support, beautifull template but very very slow on a first page speed checker. Score = 6 out of 100 on google page speed. Is this normal behaviour for a small webshop with 50 products ? Or do I have missed some backend settings to make the template quicker ? Thanks in advance!
Hello,
Have a nice day and We would like to apologize for any inconvenience caused.
The site speed is this issue is quite complicated, And moreover the Google Speed Score is so rigorous in the evaluation on the mobile layout. You can try to test with the another sites with the Google Speed Score for this. The important here, you can feel free with the speed when you test with your real device. I think this one will good for your customer.
Our theme was developed by experienced developers, it has been developing SEO website standards for search engines. You can check out our introductory website and experience it for yourself, With the standards of an eCommerce site, we make sure it is a site that excels at speed. And it is still a theme developed based on the default of WordPress and WooCommerce.
When your site displays too much information on a page, the speed score will decrease inversely. Consider the information that needs to be displayed on the site, removing all unnecessary information.
- Images need to be optimized in the best way,
- The server’s response speed is the most stable (this is related to the server, the stronger the server, the higher the speed).
- The Internet connection speed of each place also affects this issue.
- We recommend that you use plugin cache (suggested WP Rocket – the best cache site plugin the current) to optimize the performance.
- Installing the CDN for images – Cache sites plugins always have support installed on this, view more in their documentation.
Please let us know about your result, We are here for you and support you improve your site speed.
Hope you success!
How to change list/grid view on mobile?
Hi aselyukov,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
We’ll help you as soon as possible.
Regards,
Nasatheme team
The latest version does not work with Safari browser.
Hi kihoshin,
As for your question – as this is more technical – could you please open ticket at https://support.nasatheme.com
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site – WordPress Admin username / password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
We’ll help you as soon as possible.
Regards,
Nasatheme team
I am interested in buying the item, but there is a small detail, it does not have the option specifications after the description, can it be added?
Hi jberrorcal,
Have a nice day and thank you for your interested with our themes.
Yes you can add the product specifications to the Specification tab in the product detail. Please see this demo link at https://elessi.nasatheme.com/product/samsung-gear-s2/
I hope it’s useful with you.
Please let us know if you have any questions or concerns. We are here for you.
Regards,
Nasatheme team
In this Digi theme, can we update all the product datas like “details, price, size, color, etc…” use by CSV or Excel. Because we have too many product with many specifications.
Hi,
Have a nice day and thank for your interested with our theme.
This theme inherited from the WooCommerce base, therefore it complete support import the products list from the CSV file.
You can do it in an easy way.
I hope it’s useful with you.
Regards,
Nasatheme team
